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Best Remote Video Support Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Remote Video Support category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Remote Video Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Remote Video Support category.

In addition to qualifying for inclusion in the Remote Video Support Software category, to qualify for inclusion in the Small Business Remote Video Support Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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  • Small-Business
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4 Listings in Small Business Remote Video Support Available

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    G2 Score
ScreenConnect
(488)4.7 out of 5
1st Easiest To Use in Remote Video Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ScreenConnect (Connectwise Control) is a remote access tool that provides quick connection to endpoints, chat functionality, and a toolbox for troubleshooting and support.
    • Reviewers like the fast and reliable remote access, the clean interface, strong security features, and the ability to manage multiple sessions effortlessly, as well as the tool's ability to work smoothly even on low bandwidth.
    • Reviewers mentioned issues such as a complex setup process for non-technical users, occasional session drops, keyboard mapping problems when connecting from Mac to Windows, and limitations on advanced features unless upgraded to a higher plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ScreenConnect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Remote Access
    6
    Easy Communication
    5
    Reliability
    5
    Remote Work
    5
    Cons
    Expensive
    4
    Remote Access Issues
    3
    Technical Issues
    3
    Internet Dependency
    2
    Security Concerns
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ScreenConnect features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,942 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,473 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ScreenConnect (Connectwise Control) is a remote access tool that provides quick connection to endpoints, chat functionality, and a toolbox for troubleshooting and support.
  • Reviewers like the fast and reliable remote access, the clean interface, strong security features, and the ability to manage multiple sessions effortlessly, as well as the tool's ability to work smoothly even on low bandwidth.
  • Reviewers mentioned issues such as a complex setup process for non-technical users, occasional session drops, keyboard mapping problems when connecting from Mac to Windows, and limitations on advanced features unless upgraded to a higher plan.
ScreenConnect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Remote Access
6
Easy Communication
5
Reliability
5
Remote Work
5
Cons
Expensive
4
Remote Access Issues
3
Technical Issues
3
Internet Dependency
2
Security Concerns
2
View All Pros and Cons
ScreenConnect features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.3
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,942 Twitter followers
LinkedIn® Page
www.linkedin.com
3,473 employees on LinkedIn®
RichCall
(141)4.4 out of 5
5th Easiest To Use in Remote Video Support software
Save to My Lists
Entry Level Price:$48 1 seat per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RichCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Video Conferencing
    15
    Ease of Use
    13
    Screen Sharing
    10
    File Sharing
    8
    Video Quality
    8
    Cons
    Internet Dependency
    9
    Expensive
    6
    Audio Issues
    5
    Poor Quality
    5
    User Interface
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RichCall features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aurus
    Year Founded
    2005
    HQ Location
    Novosibirsk
    Twitter
    @_aurus5_
    38 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 39% Mid-Market
RichCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Video Conferencing
15
Ease of Use
13
Screen Sharing
10
File Sharing
8
Video Quality
8
Cons
Internet Dependency
9
Expensive
6
Audio Issues
5
Poor Quality
5
User Interface
5
View All Pros and Cons
RichCall features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.3
Seller Details
Seller
Aurus
Year Founded
2005
HQ Location
Novosibirsk
Twitter
@_aurus5_
38 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®

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TeamViewer Frontline
(62)4.3 out of 5
4th Easiest To Use in Remote Video Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need —

    Users
    No information available
    Industries
    • Information Technology and Services
    • Staffing and Recruiting
    Market Segment
    • 48% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer Frontline features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    48,439 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need —

Users
No information available
Industries
  • Information Technology and Services
  • Staffing and Recruiting
Market Segment
  • 48% Small-Business
  • 34% Mid-Market
TeamViewer Frontline features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.3
Seller Details
Seller
TeamViewer
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
48,439 Twitter followers
LinkedIn® Page
www.linkedin.com
2,701 employees on LinkedIn®
LogMeIn Rescue
(197)4.6 out of 5
2nd Easiest To Use in Remote Video Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Remote Access
    4
    Remote Control
    3
    Remote Support
    3
    Customer Support
    2
    Cons
    Expensive
    2
    Connection Issues
    1
    Connectivity Issues
    1
    Feature Issues
    1
    Feature Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    920 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Remote Access
4
Remote Control
3
Remote Support
3
Customer Support
2
Cons
Expensive
2
Connection Issues
1
Connectivity Issues
1
Feature Issues
1
Feature Limitations
1
View All Pros and Cons
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.3
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,422 Twitter followers
LinkedIn® Page
www.linkedin.com
920 employees on LinkedIn®
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  • Small-Business
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More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
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4 Listings in Small Business Remote Video Support Available

  • Sort By:
    G2 Score

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