The Top 8 Remote Video Support Software

Check out this list of the top Remote Video Support Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Help Lightning

Overall Satisfaction Score

Top Industries of Reviewers:

Chemicals

29%

Information Technology and Services

29%

Medical Devices

24%

Mechanical or Industrial Engineering

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 5.6

9.8

Ease of Setup

Average: 5.7

9.1

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 5.6

9.5

ScreenConnect

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

74%

Computer & Network Security

11%

Computer Software

Computer Networking

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 5.6

9.2

Ease of Setup

Average: 5.7

9.5

Quality of Support

Average: 9.2

8.8

Ease of Admin

Average: 5.6

9.4

RichCall

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

35%

Computer Software

24%

Accounting

24%

Education Management

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 5.6

7.7

Ease of Setup

Average: 5.7

8.7

Quality of Support

Average: 9.2

8.7

Ease of Admin

Average: 5.6

8.1

LogMeIn Rescue

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

58%

Computer Software

21%

Computer Networking

10%

Computer & Network Security

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 5.6

9.4

Ease of Setup

Average: 5.7

9.6

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 5.6

9.4

TeamViewer Frontline

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

52%

Consumer Services

19%

Computer & Network Security

19%

Computer Software

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.6

Ease of Doing Business With

Average: 5.6

8.3

Ease of Setup

Average: 5.7

8.5

Quality of Support

Average: 9.2

8.7

Ease of Admin

Average: 5.6

8.3

Zoho Lens

Overall Satisfaction Score

Top Industries of Reviewers:

Staffing and Recruiting

42%

Telecommunications

42%

Facilities Services

Computer Software

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.8

Ease of Doing Business With

Average: 5.6

0.0

Ease of Setup

Average: 5.7

0.0

Quality of Support

Average: 9.2

9.9

Ease of Admin

Average: 5.6

0.0

XMReality

Overall Satisfaction Score

Top Industries of Reviewers:

Medical Devices

25%

Biotechnology

25%

Information Technology and Services

25%

Security and Investigations

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 5.6

0.0

Ease of Setup

Average: 5.7

0.0

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 5.6

0.0

Viewabo

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Hardware

55%

Food & Beverages

18%

Telecommunications

18%

Computer Networking

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 5.6

0.0

Ease of Setup

Average: 5.7

0.0

Quality of Support

Average: 9.2

9.1

Ease of Admin

Average: 5.6

0.0