# Best Enterprise Remote Video Support Software

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Products classified in the overall Remote Video Support category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Remote Video Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Remote Video Support category.

In addition to qualifying for inclusion in the Remote Video Support Software category, to qualify for inclusion in the Enterprise Business Remote Video Support Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.




  
## How Many Remote Video Support Software Products Does G2 Track?
**Total Products under this Category:** 17

### Category Stats (May 2026)
- **Average Rating**: 4.51/5
- **New Reviews This Quarter**: 15
- **Buyer Segments**: Small-Business 57% │ Mid-Market 30% │ Enterprise 13%
- **Top Trending Product**: TeamViewer (+0.003)
*Last updated: May 20, 2026*

  
## How Does G2 Rank Remote Video Support Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,000+ Authentic Reviews
- 17+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
  
  ## What Are the Top-Rated Remote Video Support Software Products in 2026?
### 1. [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
  TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,835
**How Do G2 Users Rate TeamViewer?**

- **Ease of Use:** 9.1/10 (Category avg: 9.3/10)

**Who Is the Company Behind TeamViewer?**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** https://www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,154 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,719 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer, IT Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Small-Business, 35% Mid-Market


#### What Are TeamViewer's Pros and Cons?

**Pros:**

- Ease of Use (518 reviews)
- Remote Access (428 reviews)
- Remote Control (343 reviews)
- Easy Access (278 reviews)
- Remote Work (277 reviews)

**Cons:**

- Connection Issues (181 reviews)
- Connectivity Issues (147 reviews)
- Expensive (138 reviews)
- Slow Performance (134 reviews)
- Remote Access Issues (122 reviews)

### 2. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews)
  LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization options, Rescue is built to serve teams of all sizes, from small help desks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 193
**How Do G2 Users Rate LogMeIn Rescue?**

- **Ease of Use:** 9.2/10 (Category avg: 9.3/10)

**Who Is the Company Behind LogMeIn Rescue?**

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** https://www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,263 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (1,004 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 37% Mid-Market, 35% Small-Business


#### What Are LogMeIn Rescue's Pros and Cons?

**Pros:**

- Ease of Use (5 reviews)
- Remote Access (5 reviews)
- Remote Support (5 reviews)
- Remote Control (4 reviews)
- Customer Support (3 reviews)

**Cons:**

- Expensive (3 reviews)
- Feature Limitations (2 reviews)
- Limited Features (2 reviews)
- Ticketing Issues (2 reviews)
- Admin (1 reviews)

### 3. [XMReality](https://www.g2.com/products/xmreality/reviews)
  XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still simple enough to have anyone in your organization use it. With zero implementation time, you can get started immediately. XMReality AB (publ) is a market leader in remote visual assistance, and our solution is used globally in more than 60 countries. Nestlé, Electrolux Professional, Sidel, Heineken, and Nibe are examples of more than 150 customers. XMReality is based in Sweden and the U.S. and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 38
**How Do G2 Users Rate XMReality?**

- **Ease of Use:** 9.1/10 (Category avg: 9.3/10)

**Who Is the Company Behind XMReality?**

- **Seller:** [XMReality](https://www.g2.com/sellers/xmreality)
- **Year Founded:** 2007
- **HQ Location:** Linkoping, Sweden
- **Twitter:** @XMReality (553 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/xmreality/ (16 employees on LinkedIn®)
- **Ownership:** STO: XMR

**Who Uses This Product?**
  - **Company Size:** 39% Small-Business, 37% Enterprise


### 4. [RichCall](https://www.g2.com/products/richcall/reviews)
  RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1. VIDEO SALES Use video chat to interact with your customers on the website, send product photos and docs. Share your mobile camera to show the product live. 2. VISUAL SUPPORT Your clients can use their mobile camera to show the malfunctioning device to a remote expert. By seeing issues in real time your agents can solve them remotely thus prevent unnecessary onsite visits and reduce product returns. 3. VIDEO KIOSK Video kiosks allow your experts to provide support on-site without them having to be physically located there. You can also embed RichCall into your existing self-service kiosks.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 125
**How Do G2 Users Rate RichCall?**

- **Ease of Use:** 9.0/10 (Category avg: 9.3/10)

**Who Is the Company Behind RichCall?**

- **Seller:** [Aurus](https://www.g2.com/sellers/aurus)
- **Year Founded:** 2005
- **HQ Location:** Novosibirsk
- **Twitter:** @_aurus5_ (35 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3588433/ (32 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 43% Small-Business, 39% Mid-Market


#### What Are RichCall's Pros and Cons?

**Pros:**

- Video Conferencing (15 reviews)
- Ease of Use (13 reviews)
- Screen Sharing (10 reviews)
- File Sharing (8 reviews)
- Video Quality (8 reviews)

**Cons:**

- Internet Dependency (9 reviews)
- Expensive (6 reviews)
- Audio Issues (5 reviews)
- Poor Quality (5 reviews)
- User Interface (5 reviews)


    ## What Is Remote Video Support Software?
  [Customer Service Software](https://www.g2.com/categories/customer-service)
  ## What Software Categories Are Similar to Remote Video Support Software?
    - [Remote Support Software](https://www.g2.com/categories/remote-support)
    - [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools)