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Best Enterprise Remote Video Support Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Remote Video Support category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Remote Video Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Remote Video Support category.

In addition to qualifying for inclusion in the Remote Video Support Software category, to qualify for inclusion in the Enterprise Business Remote Video Support Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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3 Listings in Enterprise Remote Video Support Software Available

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    G2 Score
LogMeIn Rescue
(197)4.6 out of 5
2nd Easiest To Use in Remote Video Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Remote Access
    4
    Remote Control
    3
    Remote Support
    3
    Customer Support
    2
    Cons
    Expensive
    2
    Connection Issues
    1
    Connectivity Issues
    1
    Feature Issues
    1
    Feature Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,423 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    920 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Remote Access
4
Remote Control
3
Remote Support
3
Customer Support
2
Cons
Expensive
2
Connection Issues
1
Connectivity Issues
1
Feature Issues
1
Feature Limitations
1
View All Pros and Cons
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.3
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,423 Twitter followers
LinkedIn® Page
www.linkedin.com
920 employees on LinkedIn®
RichCall
(141)4.4 out of 5
5th Easiest To Use in Remote Video Support software
Save to My Lists
Entry Level Price:$48 1 seat per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RichCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Video Conferencing
    15
    Ease of Use
    13
    Screen Sharing
    10
    File Sharing
    8
    Video Quality
    8
    Cons
    Internet Dependency
    9
    Expensive
    6
    Audio Issues
    5
    Poor Quality
    5
    User Interface
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RichCall features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aurus
    Year Founded
    2005
    HQ Location
    Novosibirsk
    Twitter
    @_aurus5_
    38 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 39% Mid-Market
RichCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Video Conferencing
15
Ease of Use
13
Screen Sharing
10
File Sharing
8
Video Quality
8
Cons
Internet Dependency
9
Expensive
6
Audio Issues
5
Poor Quality
5
User Interface
5
View All Pros and Cons
RichCall features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.3
Seller Details
Seller
Aurus
Year Founded
2005
HQ Location
Novosibirsk
Twitter
@_aurus5_
38 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®

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XMReality
(38)4.5 out of 5
Save to My Lists
Entry Level Price:Starting at $40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 39% Small-Business
    • 37% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • XMReality features and usability ratings that predict user satisfaction
    9.1
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    XMReality
    Year Founded
    2007
    HQ Location
    Linkoping, Sweden
    Twitter
    @XMReality
    554 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
    Ownership
    STO: XMR
Product Description
How are these determined?Information
This description is provided by the seller.

XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of

Users
No information available
Industries
No information available
Market Segment
  • 39% Small-Business
  • 37% Enterprise
XMReality features and usability ratings that predict user satisfaction
9.1
Ease of Use
Average: 9.3
Seller Details
Seller
XMReality
Year Founded
2007
HQ Location
Linkoping, Sweden
Twitter
@XMReality
554 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Ownership
STO: XMR
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3 Listings in Enterprise Remote Video Support Software Available

  • Sort By:
    G2 Score

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