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Best Remote Video Support Software for Medium-Sized Businesses

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Remote Video Support category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Remote Video Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Remote Video Support category.

In addition to qualifying for inclusion in the Remote Video Support Software category, to qualify for inclusion in the Medium-Sized Business Remote Video Support Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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6 Listings in Remote Video Support Available
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    G2 Score
TeamViewer
(3,761)4.5 out of 5
Optimized for quick response
1st Easiest To Use in Remote Video Support software
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a system for remote communications, designed to facilitate the management and organization of professional projects.
    • Users frequently mention the ease of implementation, versatility with different operating systems, and the responsiveness of the customer support team.
    • Users reported issues with high pricing for small businesses or individual users, dependency on internet quality for connection speed, and limitations in the free version.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    474
    Remote Access
    383
    Remote Control
    304
    Easy Access
    252
    Remote Work
    249
    Cons
    Connection Issues
    166
    Connectivity Issues
    133
    Slow Performance
    128
    Expensive
    119
    Remote Access Issues
    108
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer features and usability ratings that predict user satisfaction
    9.1
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    48,283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a system for remote communications, designed to facilitate the management and organization of professional projects.
  • Users frequently mention the ease of implementation, versatility with different operating systems, and the responsiveness of the customer support team.
  • Users reported issues with high pricing for small businesses or individual users, dependency on internet quality for connection speed, and limitations in the free version.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
474
Remote Access
383
Remote Control
304
Easy Access
252
Remote Work
249
Cons
Connection Issues
166
Connectivity Issues
133
Slow Performance
128
Expensive
119
Remote Access Issues
108
View All Pros and Cons
TeamViewer features and usability ratings that predict user satisfaction
9.1
Ease of Use
Average: 9.3
Seller Details
Seller
TeamViewer
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
48,283 Twitter followers
LinkedIn® Page
www.linkedin.com
2,701 employees on LinkedIn®
ScreenConnect
(492)4.7 out of 5
2nd Easiest To Use in Remote Video Support software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 66% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise Control is a software that provides remote access capabilities, allowing users to connect to various devices and perform tasks remotely.
    • Reviewers appreciate the software's fast and reliable remote access, its ability to work smoothly on low bandwidth, and its strong security features that provide confidence during sensitive remote work.
    • Users experienced occasional session drops that can disrupt workflow, a complex setup process for non-technical users, and limitations on advanced features unless upgraded to a higher plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ScreenConnect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Remote Access
    7
    Reliability
    6
    Remote Work
    6
    Easy Communication
    5
    Cons
    Expensive
    4
    Remote Access Issues
    4
    Technical Issues
    3
    Internet Dependency
    2
    Not User-Friendly
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ScreenConnect features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,943 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 66% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise Control is a software that provides remote access capabilities, allowing users to connect to various devices and perform tasks remotely.
  • Reviewers appreciate the software's fast and reliable remote access, its ability to work smoothly on low bandwidth, and its strong security features that provide confidence during sensitive remote work.
  • Users experienced occasional session drops that can disrupt workflow, a complex setup process for non-technical users, and limitations on advanced features unless upgraded to a higher plan.
ScreenConnect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Remote Access
7
Reliability
6
Remote Work
6
Easy Communication
5
Cons
Expensive
4
Remote Access Issues
4
Technical Issues
3
Internet Dependency
2
Not User-Friendly
2
View All Pros and Cons
ScreenConnect features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.3
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,943 Twitter followers
LinkedIn® Page
www.linkedin.com
3,439 employees on LinkedIn®
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TeamViewer Frontline
(62)4.3 out of 5
5th Easiest To Use in Remote Video Support software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer Frontline is the industrial AR-powered connected worker platform that connects frontline teams and information for smarter, more efficient operations along the industrial value chain. I

    Users
    No information available
    Industries
    • Information Technology and Services
    • Staffing and Recruiting
    Market Segment
    • 48% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer Frontline features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    48,283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer Frontline is the industrial AR-powered connected worker platform that connects frontline teams and information for smarter, more efficient operations along the industrial value chain. I

Users
No information available
Industries
  • Information Technology and Services
  • Staffing and Recruiting
Market Segment
  • 48% Small-Business
  • 34% Mid-Market
TeamViewer Frontline features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.3
Seller Details
Seller
TeamViewer
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
48,283 Twitter followers
LinkedIn® Page
www.linkedin.com
2,701 employees on LinkedIn®
LogMeIn Rescue
(199)4.6 out of 5
3rd Easiest To Use in Remote Video Support software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Remote Access
    5
    Remote Control
    4
    Remote Support
    4
    Customer Support
    3
    Cons
    Expensive
    2
    Ticketing Issues
    2
    Admin
    1
    App Stability
    1
    Complex Administration
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,348 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,028 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Remote Access
5
Remote Control
4
Remote Support
4
Customer Support
3
Cons
Expensive
2
Ticketing Issues
2
Admin
1
App Stability
1
Complex Administration
1
View All Pros and Cons
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.3
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,348 Twitter followers
LinkedIn® Page
www.linkedin.com
1,028 employees on LinkedIn®
RichCall
(141)4.4 out of 5
6th Easiest To Use in Remote Video Support software
Entry Level Price:$48 1 seat per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RichCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Video Conferencing
    15
    Ease of Use
    13
    Screen Sharing
    10
    File Sharing
    8
    Video Quality
    8
    Cons
    Internet Dependency
    9
    Expensive
    6
    Audio Issues
    5
    Poor Quality
    5
    User Interface
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RichCall features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aurus
    Year Founded
    2005
    HQ Location
    Novosibirsk
    Twitter
    @_aurus5_
    38 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 39% Mid-Market
RichCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Video Conferencing
15
Ease of Use
13
Screen Sharing
10
File Sharing
8
Video Quality
8
Cons
Internet Dependency
9
Expensive
6
Audio Issues
5
Poor Quality
5
User Interface
5
View All Pros and Cons
RichCall features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.3
Seller Details
Seller
Aurus
Year Founded
2005
HQ Location
Novosibirsk
Twitter
@_aurus5_
38 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Help Lightning
(67)4.8 out of 5
4th Easiest To Use in Remote Video Support software
Entry Level Price:Starting at $75,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

    Users
    No information available
    Industries
    • Chemicals
    • Information Technology and Services
    Market Segment
    • 42% Mid-Market
    • 36% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Help Lightning is a tool that assists users through their camera or screen to resolve their issues with interactive guidance.
    • Reviewers frequently mention the ease of use, the ability to freeze and share images, and the seamless transition from chat to video call as key benefits of the product.
    • Users experienced issues with screen sharing disconnecting, videos taking a long time to download, and the screen sharing function going black after a short period of time.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Help Lightning Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Customer Support
    6
    Screen Sharing
    4
    Reliability
    3
    Service Quality
    3
    Cons
    Delay Issues
    6
    Connectivity Issues
    3
    Screen Resolution
    3
    Screen Sharing
    3
    Connection Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Lightning features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Lightning
    Company Website
    Year Founded
    2016
    HQ Location
    Birmingham, AL
    Twitter
    @helplightning
    3,978 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

Users
No information available
Industries
  • Chemicals
  • Information Technology and Services
Market Segment
  • 42% Mid-Market
  • 36% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Help Lightning is a tool that assists users through their camera or screen to resolve their issues with interactive guidance.
  • Reviewers frequently mention the ease of use, the ability to freeze and share images, and the seamless transition from chat to video call as key benefits of the product.
  • Users experienced issues with screen sharing disconnecting, videos taking a long time to download, and the screen sharing function going black after a short period of time.
Help Lightning Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Customer Support
6
Screen Sharing
4
Reliability
3
Service Quality
3
Cons
Delay Issues
6
Connectivity Issues
3
Screen Resolution
3
Screen Sharing
3
Connection Issues
2
View All Pros and Cons
Help Lightning features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.3
Seller Details
Seller
Help Lightning
Company Website
Year Founded
2016
HQ Location
Birmingham, AL
Twitter
@helplightning
3,978 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
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