RichCall Reviews & Product Details

RichCall is a powerful tool for enabling seamless communication and collaboration, offering features like video calls, screen sharing, and real-time messaging. It is user-friendly and provides a reliable platform for both personal and professional use. However, its performance and feature set may vary depending on the subscription plan, which could be a consideration for users seeking advanced functionalities. Review collected by and hosted on G2.com.

RichCall's pricing can feel a bit high for some users, especially for advanced features that may not be necessary for everyone. Additionally, occasional performance issues or limited customization options might be a drawback for certain use cases Review collected by and hosted on G2.com.

What I like best about RichCall is how effortless it makes customer interactions. Instead of going back and forth trying to explain things, I can just show and guide the other person in real time. It feels more personal, saves a lot of time, and leaves both sides less frustrated — which honestly makes my day-to-day work smoother Review collected by and hosted on G2.com.

The main drawback I’ve felt with RichCall is that sometimes the call quality depends heavily on the customer’s internet speed. A few lags or drops can break the flow of an otherwise smooth session. Also, the interface could be a little more intuitive in some areas — it works, but there’s room to make it sleeker Review collected by and hosted on G2.com.

It helps to organize better and reach out to a lot of people Review collected by and hosted on G2.com.

RichCall is a useful tool for remote communication, especially for visual assistance. However, it can sometimes lag or freeze during calls, and the interface isn’t very intuitive. With better stability and usability, it could be a more reliable platform. Review collected by and hosted on G2.com.

It is practical, safe, and reliable, shows clarity in everything, and is very dynamic in its use. Review collected by and hosted on G2.com.

I think it lacks small icons, or small designs, or figures that illustrate what one is going to select, not just words. Review collected by and hosted on G2.com.

RichCall makes customer support more personal and efficient with live video and seamless co-browsing—all without extra downloads. Review collected by and hosted on G2.com.

RichCall can feel limited by its dependency on stable internet connections and may require some integration effort for complex systems. Review collected by and hosted on G2.com.

It has the best call quality over other apps, has no buffering during the call and the best part is that it has kind of interface which is not complicated to use, it’s very easy that an individual can easily learn. Review collected by and hosted on G2.com.

Sometimes the call automatically gets disconnected even when the internet is okay. Review collected by and hosted on G2.com.

I find RichCall valuable for its calling capabilities, enabling peaceful and beautiful conversations with openness. The experience feels positive and beneficial, especially for personal use, giving space for thoughtful communication. Overall, everything with RichCall seems okay, which contributes to a satisfying user experience. Review collected by and hosted on G2.com.

I found that RichCall lacks support for Hindi meeting recordings, which would enhance my experience. Review collected by and hosted on G2.com.

RichCall has multiple points to highlight for it is to be best, and few are:-

1) Visual Engagement solution, it provides visual support for faster resolution.

2) Agents can navigate websites or applications alongside the user, providing a seamless experience.

3) Users can use this application from browser directly, and no need to download anything.

4) It is secure, which is essential in todays world.

5) It has easy, interactive and personalised services for support which reduces the stress and provides easy solutions. Review collected by and hosted on G2.com.

Since it relies on screen sharing and video call, we require high speed Internet.

Engineers might need training and support to learn this to work seamless and efficiently.

Sometimes it needs integrations with different software and this leads to more development work.

This tool might be costly for small businesses and groups. Review collected by and hosted on G2.com.

good quality & is improving day by day.Good with team work with internal employee Review collected by and hosted on G2.com.

nothing to dislike in it & i did not found bug in it Review collected by and hosted on G2.com.

its easy process and good tool for call, its online Review collected by and hosted on G2.com.

Some time its not working and give loading issue Review collected by and hosted on G2.com.