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Top Free Remote Video Support Software

Check out our list of free Remote Video Support Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Remote Video Support Software to ensure you get the right product.

View Free Remote Video Support Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
5 Remote Video Support Products Available
View all Remote Video Support Software
View all Remote Video Support Software
ScreenConnect
(488)4.7 out of 5
1st Easiest To Use in Remote Video Support software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ScreenConnect (Connectwise Control) is a remote access tool that provides quick connection to endpoints, chat functionality, and a toolbox for troubleshooting and support.
    • Reviewers like the fast and reliable remote access, the clean interface, strong security features, and the ability to manage multiple sessions effortlessly, as well as the tool's ability to work smoothly even on low bandwidth.
    • Reviewers mentioned issues such as a complex setup process for non-technical users, occasional session drops, keyboard mapping problems when connecting from Mac to Windows, and limitations on advanced features unless upgraded to a higher plan.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ScreenConnect features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,941 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,473 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ScreenConnect (Connectwise Control) is a remote access tool that provides quick connection to endpoints, chat functionality, and a toolbox for troubleshooting and support.
  • Reviewers like the fast and reliable remote access, the clean interface, strong security features, and the ability to manage multiple sessions effortlessly, as well as the tool's ability to work smoothly even on low bandwidth.
  • Reviewers mentioned issues such as a complex setup process for non-technical users, occasional session drops, keyboard mapping problems when connecting from Mac to Windows, and limitations on advanced features unless upgraded to a higher plan.
ScreenConnect features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.3
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,941 Twitter followers
LinkedIn® Page
www.linkedin.com
3,473 employees on LinkedIn®
RichCall
(141)4.4 out of 5
5th Easiest To Use in Remote Video Support software
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Entry Level Price:$48 1 seat per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RichCall features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Ajay B.
    AB
    Richcall is an amazing application for conferencing. I like all the features of rich call, which helps me to interact with my customers quickly and... Read review
    SA
    RichCall is our favorite for videoconferencing. With the help of RichCall we can buy and sell products very easily at home which has saved us from... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aurus
    Year Founded
    2005
    HQ Location
    Novosibirsk
    Twitter
    @_aurus5_
    38 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 39% Mid-Market
RichCall features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.3
Ajay B.
AB
Richcall is an amazing application for conferencing. I like all the features of rich call, which helps me to interact with my customers quickly and... Read review
SA
RichCall is our favorite for videoconferencing. With the help of RichCall we can buy and sell products very easily at home which has saved us from... Read review
Seller Details
Seller
Aurus
Year Founded
2005
HQ Location
Novosibirsk
Twitter
@_aurus5_
38 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®

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LogMeIn Rescue
(197)4.6 out of 5
2nd Easiest To Use in Remote Video Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer Software
    AC
    Easy setup of the agent and mutli-platform support with feature like Multi-session connection and ability to restart the end devices.Installation... Read review
    GK
    It was easy to setup. The tools in Admin Center allowed for the creation of easily deployed install packages. The setting allowed us to safely... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,423 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    920 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.3
Verified User in Computer Software
AC
Easy setup of the agent and mutli-platform support with feature like Multi-session connection and ability to restart the end devices.Installation... Read review
GK
It was easy to setup. The tools in Admin Center allowed for the creation of easily deployed install packages. The setting allowed us to safely... Read review
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,423 Twitter followers
LinkedIn® Page
www.linkedin.com
920 employees on LinkedIn®
XMReality
(38)4.5 out of 5
Save to My Lists
Entry Level Price:Starting at $40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 39% Small-Business
    • 37% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • XMReality features and usability ratings that predict user satisfaction
    9.1
    Ease of Use
    Average: 9.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • NM
    XMReality provides a software solution for remote guidance in industrial maintenance and repair operations. The software uses augmented reality... Read review
    Zak J.
    ZJ
    As a product, XM Reality is incredibly easy for users to use - the features are easy to access with common-sense user interface design, making... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    XMReality
    Year Founded
    2007
    HQ Location
    Linkoping, Sweden
    Twitter
    @XMReality
    554 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
    Ownership
    STO: XMR
Product Description
How are these determined?Information
This description is provided by the seller.

XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of

Users
No information available
Industries
No information available
Market Segment
  • 39% Small-Business
  • 37% Enterprise
XMReality features and usability ratings that predict user satisfaction
9.1
Ease of Use
Average: 9.3
NM
XMReality provides a software solution for remote guidance in industrial maintenance and repair operations. The software uses augmented reality... Read review
Zak J.
ZJ
As a product, XM Reality is incredibly easy for users to use - the features are easy to access with common-sense user interface design, making... Read review
Seller Details
Seller
XMReality
Year Founded
2007
HQ Location
Linkoping, Sweden
Twitter
@XMReality
554 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Ownership
STO: XMR
Blitzz
(6)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer's equip

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Blitzz features and usability ratings that predict user satisfaction
    10.0
    Ease of Use
    Average: 9.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Ryan P.
    RP
    Blitzz is very convenient and easy to use. It is a lifesaver for us with the wide aspects of features that allows us to remotely and efficiently... Read review
    Ramish M.
    RM
    I found Blitzz much easier to use than any other video assist app. The interface is very simple and interactive. The best thing is that we don't... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Blitzz
    Year Founded
    2017
    HQ Location
    San Jose, Ca
    Twitter
    @blitzz_co
    288 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer's equip

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
Blitzz features and usability ratings that predict user satisfaction
10.0
Ease of Use
Average: 9.3
Ryan P.
RP
Blitzz is very convenient and easy to use. It is a lifesaver for us with the wide aspects of features that allows us to remotely and efficiently... Read review
Ramish M.
RM
I found Blitzz much easier to use than any other video assist app. The interface is very simple and interactive. The best thing is that we don't... Read review
Seller Details
Seller
Blitzz
Year Founded
2017
HQ Location
San Jose, Ca
Twitter
@blitzz_co
288 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®