Celonis Reviews & Product Details

The software offers a wide range of functionalities from process analyses to actual tools at hand for process execution. Features are further developed at a rapid pace and continuously enhanced with new innovations. Consulting around the technical deployment as well as the sustainable integration in the organization can be supported by professional services teams at additional cost.

What particularly stands out, apart from the technology, is the extraordinary commitment and quality of the support provided by the Business Value Architect consultant. The applied methodology is fundamentally raising realization and measurement of success to a new and sustainable level. Review collected by and hosted on G2.com.

It's not a dislike, but a challenge is positioning the tool within the organization. This is where significant time and effort can be lost. However, Celonis seems to be investing in guiding customers in that matter more and more and is building up new consulting teams like the BVA. Review collected by and hosted on G2.com.

Having almost all F&A data , for majority of countries under single Celonis dashboard Review collected by and hosted on G2.com.

Due to huge amount of data sometime Celonis can load/reload for few moments but largely it is due to network performance and inhouse servers capability. Once it is improved Celonis should not be a showstopper of high performance Review collected by and hosted on G2.com.

Celonis is very intuitive and user-friendly which certainly helps during onboarding process. As a person unfamiliar with any reporting/ analytical language (nor PQL), I was able to construct pretty complex analysis, surprisingly quickly! Of course, I did it with precious support of Celonis team, PQL library and the community forum - I find these sources extremely helpful. Even though I'm only starting to discover the Action Engine and Process Automation segments, I see great potential in them - especially when I consider the fact that I can develop improvements myself. What I also appreciate in Celonis is that it's very stable, I've never experienced any system break-down. Overall, Celonis gives the unique experience of transparent visibility of the digital footprint which is simply amazing. Review collected by and hosted on G2.com.

The only downside that I can think of is that Celonis doesn't have any limited UI version that could be used to share selected information with external stakeholders. Review collected by and hosted on G2.com.

Once enabled, the Celonis process mapping technology allows for visualizing detailed process flows, identification of key bottlenecks, and KPI creation. It would have taken a team of experts multiple weeks to outline the top value streams for a process such as Order to Cash, and we still would not have had the residence time in each step. Celonis does it all. Review collected by and hosted on G2.com.

Any customization of your ERP system will require additional tables to be pulled and integrated into the process being mapped; a true mapping of a process will take considerably more time for those with heavy ERP customization. Review collected by and hosted on G2.com.

Changes or customizing of the process analytics definitions can be done rapidly and verified with the whole dataset without the IT department.

Implementation time is very short.

In our company, it was not possible to have one overview about detail scheduling and the process from the production order handling until the usage decision and later on to the delivery.

The system structure with 4 different SAP systems avoid benchmark between the production locations.

In the beginning it was very difficult because we had to get used to the functionality of the tool first.

The product itself is great and already in standard implementation does provide excellent inside into processes and non-expected outcome. Review collected by and hosted on G2.com.

Sometimes I need more personally contact.(F2F)

Hard to keep track If you don't spend your full working day with Celonis. Review collected by and hosted on G2.com.

Celonis EMS proofed the ability to unveil the real processes being executed under the hood of our systems, helping us to explain already known inefficiencies and to find new ones. Its most important feature is the ability to act immediately on the processes through direct instructions to the end users or by interacting directly with other systems. And since we're talking about identifying patterns in processes, it's even possible to anticipate them and act even before the problem ahead occurs.

Just one word on the Celonis people and teams that are always ready to help and make things work the best for us as a customer. It’s been a constant path of mutual learning and contribution to make things happen. Review collected by and hosted on G2.com.

Process Mining isn't "Process Magic", which means there is still some effort and knowledge of the process needed beforehand to instruct the tool on how to "mine" the process for you, mainly if we’re talking about processes that were never explored with Celonis before. There could be a friendlier tool to link the business data to Celonis allowing faster integration and easier data transformation. Review collected by and hosted on G2.com.

Celonis is incredibly user friendly and enabled our organization to become more agile. We use this tool to transform our data into actionable tasks and are constantly updating the dashboards as we improve as an organization. It has allowed us to keep raising the bar to better service our customers. Celonis has brought so much visibility to our data that would never have been possible without this tool. We can drive to the true root cause of our process gaps with ease. Review collected by and hosted on G2.com.

Nothing to note. Celonis is meeting all of our expectations. Review collected by and hosted on G2.com.

I like that Celonis offers insights about my company's ERP data. As an admin, I have been learning how to create custom analyses and I like the fact that Celonis offers a codebase where these can be even more customized. Even better, the QA environment was very easy to copy our Event Collection and Process Analytics over. Review collected by and hosted on G2.com.

I have not enough experience to have any dislikes, but I had a bit of trouble when the courses were changed so that my old training was removed. It was discouraging, but I had only taken a couple courses, so I did not mind having to retake them. It only reinforced my knowledge of the process mining building process. Review collected by and hosted on G2.com.

A very big advantage is the process transparency that is created with Celonis in a perfect combination with the KPIs. With this combination, process knowledge is generated and process optimizations are identified. In addition the action engine brings added value which the business users can be proactively triggered to intervene in the process.

Furthermore we got the opportunity to expand and professionalize the foundation of our Center of Process Mining with the BVA engagement. With his comprehensive know-how the BVA has shown us which topics we should focus on in our company and how we can push process mining even more in order to uncover optimizations and to show success. We now have the right baseline and the right tools and methods to reach the next level with process mining

The cooperation with our Celonis colleagues, such as Customer Success Manager or BVA, is very positive. The support is very professional and constructive in order to find or work out solutions together. Review collected by and hosted on G2.com.

The setup phase and the establishment of the data connections take some time. Review collected by and hosted on G2.com.

How easy it is to see the process data. With just a few clicks you can drill down to an area of interest and se how your process actually occurs and where improvement opportunities are.

The Ability to benchmark process preformation in many different ways is helpful.

Using the attribute table to filter the data and understand what aspect of the process is driving performance.

How the tool can be customized to show KPIs of interest - the transformation center can be set up to track any aspect of process performance you are interested int.

The visualization of the data - making data easy to understand though the process exploring help when you engage with the users of the process you are mining.

The partnership with the vendor to ensure successful deployments. Celonis has multiple roles in their organization to support our deployments. The Customer Success Manager and Business Value Architect are two key roles form Celonis that are making our implementation successful.

The User Interface is intuitive and easy to navigate.

Some of the more advanced features of the tool are really powerful. The ability to do multiple event log mapping will help us connect different processes. The Machine leaning and action engine capabilities helps us automate our initiatives and operationalize the tool use.

The online training material and multiple training tracks really helped accelerate our deployments and ensured we enabled the right type Review collected by and hosted on G2.com.

The training material provided was very good, but having 3 different systems to log onto could be improved (the tool itself, tool training environment, learning system) Review collected by and hosted on G2.com.

There are a lot of things, some of which are:

Firstly, being able to see for the first time how our order to cash processes really look like and becoming aware of the many existing process variations is quite a revealing experience –

for top management as well as for process owners.

Getting information about KPIs like automation rates and throughput times for any step in the process within any data constellation based on data from the ERP-System is something we do not want to miss anymore.

Secondly, the user interface is well-thought-out and fun working with. Setting filters on any attribute or data field and getting real time response from Celonis is outstanding.

Thirdly, the project for the technical implementation of Celonis within our company was frictionless. Data validation ate up a lot of project time but was worth the effort.

And finally, the support of Celonis and our chosen implementation partner is flawless. Review collected by and hosted on G2.com.

The following points are not things I especially dislike about Celonis.

They should be reminders of obstacles we had and still must overcome to reap the benefits of process mining in general and implications one must be aware of when embarking on data-based process mining.

Firstly, big improvements might be achievable without a process mining tool because they are so obvious to the organization and might have been already fixed in past.

What remains are the “left over potentials” in much smaller size pertaining to value. So, to gain measurable benefits one must be prepared to implement a lot of smaller process improvement projects, each providing a bit of value. The benefit will be visible as the sum of the value of those realized projects will increase. It is like Gulliver who is tied up by thousands of strings in Lilliput. Cutting or loosening any string only has small value. But once you solved a critical mass of small problems you can really improve your organizations process performance.

Secondly, one cannot put process mining into practice as an en passant activity.

An organization must commit resources to this area on a regular basis. The topic is much too complex to have it carried out part time.

So, clear responsibilities and a decision from top management to allocate capacity of the work force to process mining are success factors which come with a cost.

Finally, you might not have the personnel with the skill and/or mind set required for working with a process mining tool.

Taking time for exploration, developing a curiosity of underlying correlations and delving deeper and narrower into the processes and data is a skill which is scarcely found

in companies where problem solving with quick fixes is the norm. Review collected by and hosted on G2.com.

Celonis helps to display complex processes in a transparent way. Especially the speed in identifyfing process paths which do not match with the defined process standards is outstanding. Furthermore Celonis gives you the ability to drill down from the whole data set, e.g. of 2 years, to a rather specific data set with just those showing the "friction" in a certain processes is extremly helpful.

Especially the different abilities to filter through the data are very helpful. You can define specific process patterns and the set of cases fulfilling the restrictions will be generated. Based on that set single cases can be selected and examined in the ERP-System together with the assistance of Celonis. The ability to find a selection of cases meeting certain criteria and the ability to examine them very fast is a real driver for finding friction in processes.

The graphical programming opportunity for the actual analysis is very helpful. It gives you the ability to modify existing tables very fast and helps to implement new components which address further analysis question easily. Review collected by and hosted on G2.com.

The basic idea in Celonis is that you connect it to your ERP-System. Based on the actions taken place, this means that specific fields in the tables of your ERP-System has been addressed, Celonis builts up an activity table. That activity table is the backbone of the whole process mining model. So in fact you need very good skills in SQL in order to build up that acitvity table. If you could not provide those skills in-house you have to get them by deploying a consulting company, which provides them. Often this generates high costs. It is desirable that Celonis implements a more easy way, e.g. an graphical coding opportunity to build the required activity table. Especially for customers who have a highly customized ERP-/SAP-System this would give them the ability to build up the backbone of their data mining model on their own, which on the on hand side increases the understanding for the data mining model and on the other hand side save high costs in the implementation and validation phase. Review collected by and hosted on G2.com.

a) Process explorer is a great idea to see your waste of the processes

b) Process around the software. It is not only making the improvement, it's more about how we can find improvement, change the process and monitor the weakness point. I like the improvement cycle

c) Process automation: it is a again a nice and important feature, which is allowed us to aware of the issue on time and be able to simplify the processes.

d) Customer success manager: a good service to think with the customer and give support as much as possible to the customer in order to be able to create success together. Review collected by and hosted on G2.com.

a) Chart has not yet have rich functionality like Excel.

b) If there is more control in ETL process for user would be a plus although the current ETL process is already good enough. especially enhance error handling and multi source handling. Review collected by and hosted on G2.com.

Looking at the tool itself it does not only come with its broad bandwidth of functionality, its intuitive UX design and fancy dashboards. Indeed, but the highest value is providing in-depths knowledge of your own processes, which you are (probably) not aware of. The tool shows the naked truth, may it be good or rather inconvenient. But if you utilize this strength in the right way, it can also be a great device to convince your peers about your objectives. It removes any emotional factors from discussions as it instantly provides information you could just suspect before.

Another great factor of Celonis is the role of the Success Manager. That was new to me and this is far more than an Account Manager. Celonis opens many doors, not only to its senior management, but also to all kind of other Celonis customers. The chance to exchange experience with those is invaluable. That gives you a great piece of certainty when you rollout Celonis into your firm. Review collected by and hosted on G2.com.

It might be challenging to meet all expectations of the different departments. Celonis is considered to be a messiah for all your problems, but be aware that it is neither meant to be a numb KPI reporting tool, nor a staff performance monitoring tool. Review collected by and hosted on G2.com.

I enjoy that Celonis offers quick and seemingly simple views, into complex processes. It also simplifies data pulls and analysis on large amounts of SAP data, which has proving challenging for our business in the past. Review collected by and hosted on G2.com.

Limitation of on prem versus cloud functionality. Often, there are new capabilities rolled out and pushed, but never for on prem customer like ourselves. Review collected by and hosted on G2.com.

User friendly front end, ease of use and navigation. We were able to deploy the solution with ease. Lots of functionalities and ability to connect to various IT systems makes it a very powerful tool. We get an end to end visibility of the entire process which very unique and no other technology has the ability to show a clear picture of the process this way. Once we have the data model set up for a process, we can just play around with different KPIs and start to analyze the process through various dimensions. Review collected by and hosted on G2.com.

The app store could have been more helpful to give a process selection guidelines. Review collected by and hosted on G2.com.

Every digital transformation starts with understanding the current as-is state of your processes and supporting IT Systems. This is where Celonis is your best friend. Celonis retrieves your process data from your IT Systems (ERP, CRM, PDM, MES etc.) and provides an instant, visually pleasing, overview of your process and process quality in a matter of seconds. Within our company we have global dashboards that visualize the process performance for our P2P, O2C, Production, Quality & Service processes. This X-Ray view of our global process landscape facilitates global collaboration for innovation projects within our organization. One of the biggest benefits of Celonis is that it lets you look at your process quality (KPI`s) from different dimensions (products, partners, organisation unit, document headers etc.) and shows you where to focus your resources on to create the most improvement impact on your KPI`s. Review collected by and hosted on G2.com.

At the start of digital transformations, a lot of process activities take place "Offline", therefore the expected initial response will be that the data is "incorrect". This is not a problem with Celonis, but the change management aspect of a Celonis implementation can be challenging. Review collected by and hosted on G2.com.

Very powerful Process Mining tool for Advanced Process Analytics. Fast visualisation of "as is" process. Nice and user friendly interface. Ability to easily detect bottlenecks, rework, inefficiencies, conformance deviations in the process and present it in a simple way to all relevant stakeholders. Excellent Enterprise Class Support and helpful Account Managers. Additional capabilities that differentiate Celonis from other vendors (export as BPMN, workflow automation, Task Mining module, smart triggering of the RPA bots from all major vendors, EMS, Machine Learning Workbench are some to mention). Review collected by and hosted on G2.com.

Licencing price (Because we can't afford it for every process) Review collected by and hosted on G2.com.

Celonis Academy Training with included Demo sessions Review collected by and hosted on G2.com.

Missing benefit analysis at project start Review collected by and hosted on G2.com.

We use Celonis not only as a process analysis tool, but also as a monitoring tool and workflow system. With the help of Celonis, you can keep an eye on your processes at all times. You can analyze weak points and continuously improve your process performance. Different decision-making levels have a transparent overview of how actual processes run internally. Optimizations can be implemented directly with Celonis. Review collected by and hosted on G2.com.

Celonis requires a clear focus internally on data analytics, making data-driven decisions and implementing process optimizations. Therefore, you need clear and unambiguous management support to introduce and implement process improvements in your organization. Review collected by and hosted on G2.com.

Celonis is a very flexible and helpful tool to analyze business processes. Celonis helps a lot to find bottlenecks and inefficiencies in the processes as well as issues in the interfaces between to workflows systems. As business analyst you can get quick insights how my business processes perform and where the issues are. You can select the relevant data and all KPI will refresh within a few seconds. Review collected by and hosted on G2.com.

To built up new analysis you need knowledge about SQL and fundamental data understanding. Review collected by and hosted on G2.com.