Celonis Reviews

La capacidad de analizar sus procesos globales a su alcance, construir y crear fácilmente KPIs críticos y centrarse en procesos específicos no estandarizados. Una vez que se ha completado la definición del modelo de datos, es estupendo que el perfil del analista pueda realizar muchas actividades por su cuenta sin ningún soporte de TI.

La herramienta no incorpora algunas herramientas y bases de datos estándar de SAP en su configuración básica para el procesamiento PtP y AP, como las herramientas SRM y VIM de SAP. Es fundamental completar la definición del modelo de datos. Nuestra tienda SAP tiene muy pocas modificaciones a SAP. De hecho, no tenemos tablas de datos adicionales. Hemos utilizado todos los complementos estándar compatibles con SAP. Celonis debería incorporar los módulos adicionales, como SRM y VIM, en su paquete de configuración estándar.

Los equipos de proyecto y los equipos de negocio deben proporcionar el tiempo y esfuerzo necesarios para definir los modelos de datos. Si su modelo de datos no es correcto y las definiciones de las actividades están claramente definidas, la herramienta no será de ninguna utilidad después de la implementación. Sólo causará confusión adicional.

Podemos identificar fácilmente las actividades no conformes dentro de los procesos estándar y las resoluciones de objetivos a través de la educación o mejoras a nuestro proceso.

- The capacity that Celonis have to to drill down to a specific item.

- Also the possibility to use machine learning to improve processes.

- The design of the tool is also user friendly.

- The use of IA as a predictor for future actions.

- The analysis related to Business case are a strength that is a must for all analysis.

- SOD, Three Ways Match, PI Social are really useful and for those teams that needs to improve the performance of their teams will help us a lot.

- Celonis can help the entire organization. In fact my recommendation is use Celonis to monitor all the processes of the organization. Perhaps if Celonis is implemented in a single process, the organization might not see the full potential.

- a tool to be use in all levels of the organization.

- Other thing that I like is the content store, where you can see all products for each process and system.

- A weakness Celonis is showing is his lack of flexibility to add new processes, and/or give support to companies with other ways of work different than European.

- Other one is the support from Celonis Team. Sometime they cannot support our requirements.

n/a

We are using Celonis to transform the supply chain processes.

The benefits are the one mention above, and all those mentioned from Celonis folks.

The best opportunities to create beautiful and complete reports.

The presence of many functions that extend functionality.

Simplicity and clarity of system settings.

Frequent product updates with the addition of new functionality.

Availability of technical support-usually all questions I get an answer in 2-3 days.

A good set of partner material which contains many examples of presentations for different business areas.

Availability of content store with a set of ready-made reports on the analysis of most business processes such as procurement, sales, incident management, etc.for the most famous programs.

Ability to create reports using different languages (localization for users)

Availability of license options: annual subscription or purchase of perpetual license

A good affiliate program - actively support partners who provide a demo version that provides training.

Actively create local success stories-on youtube you can find many success stories in different languages

Weak documentation-all questions have to contact technical support. All the knowledge is concentrated in the minds of developers and they have to get hard every time.

The cost per license is high compared to competing solutions.

Be sure to try the product on your data in the pilot project. Definitely! The vendor needs to strengthen the product documentation. I see that there are great opportunities that many simply do not know.

Improving the efficiency of business processes. The lack of a single point of "truth" in the company where there is all the information about how the processes actually work.

Our firm first used the generous, no card required, 30 day trial of Celonis to test the various processes performed by our media website when a visitor interacts with a site function. Even we were surprised by the neat display of progressive functioning and how the application clearly displayed what can be improved upon to make the function at hand quicker and/or more reliable every time someone interacts with the media.

Some of the flow charts were either slow to display or, ironically, mis titled. However, we were able to manually fix this with the help of their customer support team. Sometimes the application did not adapt to accurately diagnosis different functions on the website.

The paid version includes great features that were beta tested in trial version, so it is reliable. Customer service is also very welcoming and knowledgable if you have any issues.

We are able to diagnosis potential issues and higher traffic times before they happen so we can appropriately prepare. It is also a cost effective option and useful for both large and smaller firms, and will likely yield unexpected results as their is a multitude of "behind the scenes" functioning.

Business user and decision maker compatibility. Most other big data tools are targeted or require IT users. Celonis is different. Once the platform stands, the data models are defined and some basic / initial dashboards have been setup, business users that can do Excel and Power Point just need a little training mostly in terms of understanding and they can depart on their own and will love this tool, its speed and ease of use to get answers and insights

License policy could be better especially around the content store. Also Celonis growing rapidly so capacity is of course a challenge. But so far this was not a problem. Our sales rep and customer success manager are perfect.

Do a pilot and pick your scope wisely. Don't try to solve every business topic at the same time but focus on 3 major pain points and additionally do a discovery, looking for unknown pain points. Always cross check the credibility of your data. People will always channel your data first and question it. Bring IT, Business, Data Science and an Agile Moderator to your workshops.

Identified new levels of process improvements in short time. Fact based instead of gut based discussions. for example improvement of working capital through faster cycle times in order to cash or cost saving through higher levels of automation or ensuring the investment taken in process improvements earlier are actually working out as designed.

The ability to analyze your global processes at your finger tips, to build and create critical KPIs easily and to focus on specific non-standardized processes. Once the data model definition is completed, it's great that the Analyst profile can perform many activities on their own without any IT support.

The tool does not incorporate some standard SAP tools and databases into its base configuration for PtP and AP processing, such as SAP's SRM and SAP's VIM tools. It is critical to complete the data model definition. Our SAP shop has very minimal modifications to SAP. In fact, we have no additional data tables. We have utilized all standard SAP supported add-ons. Celonis should incorporate the additional modules, such as SRM and VIM, into their standard configuration package.

Project teams and business teams must provide the necessary time and effort to define the data models. If your data model isn't correct and definitions of activities clearly defined, the tool won't be of any use after implementation. It will only cause additional confusion.

We can easily pinpoint non-compliant activities within the standard processes and target resolutions through education or enhancements to our process.

I love the ability to quickly explore huge amounts of data. Quickly going from 6 million records to a focused few based on very flexible criteria has been a game changer. The process visualizations and KPIs have allowed our Lean/Six Sigma team to become much more effective by allowing them to zero in on problem areas without having to create ad hoc reports or conduct the standard "process explanation" discussions.

Sometimes the paradigm shift from standard BI reporting to Process Mining can be a little difficult for people to grasp. This really isn't a fault of the Celonis product, but an educational battle we're fighting now that Celonis is gaining popularity at our organization.

We've cut down cycle times in our order to cash processes in partnership with our internal Lean/Six Sigma organization. We're able to track productivity and throughput time improvements related to IT enhancements as well.

The Celonis team have delivered an outstanding product and a framework for delivering benefits which is without peer in the market place. The tool is extremely easy for new users but also extremely powerful for experienced users. The framework that Celonis have provided for identifying business benefits based on the clients data is an outstanding piece of work. They have utilised the experience from hundreds of clients to build a robust approach / methodology

Nothing. I am continually surprised by how well thought out the toolset is. Of course there are always improvements to be made in any product but these are more in additional features coming. I think some additional functionality with the conformance checker (e.g. to have an "if" rule for different sceanrios) and a data plot graph would be useful additions.

I have over 25 years experience as an SAP consultant. Without question Celonis is the most effective way to identify, prioritise and deliver benefits based on business process improvements. You should start now because in 5 years time all your competitors will be doing Process Mining with Celonis.

Our focus at the moment is on improving the SAP Procurement processes for clients. So far we have identified millions of dollars of savings for clients. These have been across such topics as automation, minimising manual work, EDI enablement, Supplier Consolidation, Contract Usage and Maverick Buying. The ability to build event logs based on any IT system provides the scope to improve any IT based process.

The Customer Engagement Manager is a free of charge 24/7 Support for all your concerns. The product itself is applicable to every process and all different source systems. The software is easy to use and the can be implemented really fast. For me the huge success of Celonis isn't a real suprise. Almost every organization can benefit by using the software.

Too many different Login credentials required. (Software itself, learning platform...)

Celonis offers the possibility to perform a so called prove of value week. This week requires only a small investment by your company. But it is really worth the money. The celonis guys come to your company and do Workshops with all possible stakeholders in your company. Since every process has potential to improve I am sure they'll find inefficiencies in your business processes as well. If your Company is able to eliminate them, celonis is one of the top investments you've ever made.

Detecting inefficiencies and identify the real bottlenecks. The software can be used to identify compliance issues as well.

The ability to create my own dashboard on the same tool.

The ability of using AI to find insights through my business processes.

Outranged price depending on the targeted customer. The product has to be adapted to smaller customers in terms of costs.

Process time reduction.

Process variability reduction.

Customer is improving their process faster and better. They are able to apply PDCA methodology as ever before.

Celonis is proven enterprise level Process Mining platform. Great performance and amazing development.

In most cases Celonis licenses have to be sold through SAP.

Celonis provides maximum transparency for business processes. Using Celonis platform you can analyse and improve even very complicated comprehensive processes.

Some of the KPI's where we struggled to get hands on where readily available like cycle-time, re-work rate, automation rate, cost per item, uncovers hidden inefficiencies, compliance violations and bottlenecks in the process.

Ability to develop custom KPI and analytical reports with minim efforts are a huge bonus.

built in help on the PQL with examples would take the customer visions a long way.

Celonis should be made all browser compatible (some short falls are noticed in Internet explorer ex: export to excel from OLAP table)

Take the training seriously... that will server you and the company in right direction.

Plan on Increasing automation rates

- Minimize manual interventions and rework activities

- eliminate inefficiencies and errors

The way you can slice and dice every dimension to get to the core of the problem.

Setting up the datamodel is quite a time-consuming task if you ask me, especially if you made a single error in one table and you have to upload the table once again and go through all selection screens again.

Especially efficiency gains and risk identification in issuing loans to small and medium enterprises.

The process explorer is a very powerful tool to analyze common patterns in your timestamp data. Not only can you analyze business processes but also all kind of timestamp related activities such as website log files and therefore customer journeys.

The performance of the process explorer is limited. Analyzing lots of unique activities and many different variants caused by multiple loops and a variety of process paths makes the process explorer quite slow.

We used Celonis to understand common behavioral patterns among our users. Based on those patterns we were able to aim for a more customized service offering.

fast algorithm, pleasing gui, very intuitive

Very expensive licence cost for constumers in utility sector, only optimized for google chrome

Reducing cycle time for invoicing energy billings

Easy to use and many possibilities to adapt the dashboards to different client needs. Very easy SAP connection and data extraction. No need of complex data modeling to have great results.

Difficult to sell because of its high price. Proves of concept need a lot of effort on clients side

Data discovery of inefficiencies, bottlenecks in each process inside the company, data-driven optimization

Celonis is very flexible and fast analysis of the different processes are possible; additional and different views compared to reporting systems

There is not really something I dislike - as usual you have to invest time to adapt tools to your organization and needs.

Find Bottlenecks / improve processes due to visualization of variants

Real reality. Fast. No consultants. Fact based. Unrefutable truth. Answering questions you don't even dared to ask.

It is so powerful the only risk is with the customer not being able to handle it

Transparency of processes and necessary enabler to transform organizations and process world

Easy interface

very performant database and checks

Reduced access to model store and sometimes expensive models

Business process improvements