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Celonis

Celonis

4.5
(19)
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Celonis is an intelligent big data technology that analyzes and visualizes every process in any company. It is designed to reveal weaknesses and make processes more transparent, faster, and more cost-effective.

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Celonis review by Jose F.
Jose F.
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"Herramienta perfecta para la gestión y optimizacion"

What do you like best?

La capacidad de analizar sus procesos globales a su alcance, construir y crear fácilmente KPIs críticos y centrarse en procesos específicos no estandarizados. Una vez que se ha completado la definición del modelo de datos, es estupendo que el perfil del analista pueda realizar muchas actividades por su cuenta sin ningún soporte de TI.

What do you dislike?

La herramienta no incorpora algunas herramientas y bases de datos estándar de SAP en su configuración básica para el procesamiento PtP y AP, como las herramientas SRM y VIM de SAP. Es fundamental completar la definición del modelo de datos. Nuestra tienda SAP tiene muy pocas modificaciones a SAP. De hecho, no tenemos tablas de datos adicionales. Hemos utilizado todos los complementos estándar compatibles con SAP. Celonis debería incorporar los módulos adicionales, como SRM y VIM, en su paquete de configuración estándar.

Recommendations to others considering the product

Los equipos de proyecto y los equipos de negocio deben proporcionar el tiempo y esfuerzo necesarios para definir los modelos de datos. Si su modelo de datos no es correcto y las definiciones de las actividades están claramente definidas, la herramienta no será de ninguna utilidad después de la implementación. Sólo causará confusión adicional.

What business problems are you solving with the product? What benefits have you realized?

Podemos identificar fácilmente las actividades no conformes dentro de los procesos estándar y las resoluciones de objetivos a través de la educación o mejoras a nuestro proceso.

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Celonis review by Eduardo B.
Eduardo B.
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"I attend to the courses in Celonis Office, and nowadays I am implementing Celonis in our clients"

What do you like best?

- The capacity that Celonis have to to drill down to a specific item.

- Also the possibility to use machine learning to improve processes.

- The design of the tool is also user friendly.

- The use of IA as a predictor for future actions.

- The analysis related to Business case are a strength that is a must for all analysis.

- SOD, Three Ways Match, PI Social are really useful and for those teams that needs to improve the performance of their teams will help us a lot.

- Celonis can help the entire organization. In fact my recommendation is use Celonis to monitor all the processes of the organization. Perhaps if Celonis is implemented in a single process, the organization might not see the full potential.

- a tool to be use in all levels of the organization.

- Other thing that I like is the content store, where you can see all products for each process and system.

What do you dislike?

- A weakness Celonis is showing is his lack of flexibility to add new processes, and/or give support to companies with other ways of work different than European.

- Other one is the support from Celonis Team. Sometime they cannot support our requirements.

Recommendations to others considering the product

n/a

What business problems are you solving with the product? What benefits have you realized?

We are using Celonis to transform the supply chain processes.

The benefits are the one mention above, and all those mentioned from Celonis folks.

What Process Mining solution do you use?

Thanks for letting us know!
Celonis review by Stanislav K.
Stanislav K.
Validated Reviewer
Verified Current User
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"My two-year experience with Celonis"

What do you like best?

The best opportunities to create beautiful and complete reports.

The presence of many functions that extend functionality.

Simplicity and clarity of system settings.

Frequent product updates with the addition of new functionality.

Availability of technical support-usually all questions I get an answer in 2-3 days.

A good set of partner material which contains many examples of presentations for different business areas.

Availability of content store with a set of ready-made reports on the analysis of most business processes such as procurement, sales, incident management, etc.for the most famous programs.

Ability to create reports using different languages (localization for users)

Availability of license options: annual subscription or purchase of perpetual license

A good affiliate program - actively support partners who provide a demo version that provides training.

Actively create local success stories-on youtube you can find many success stories in different languages

What do you dislike?

Weak documentation-all questions have to contact technical support. All the knowledge is concentrated in the minds of developers and they have to get hard every time.

The cost per license is high compared to competing solutions.

Recommendations to others considering the product

Be sure to try the product on your data in the pilot project. Definitely! The vendor needs to strengthen the product documentation. I see that there are great opportunities that many simply do not know.

What business problems are you solving with the product? What benefits have you realized?

Improving the efficiency of business processes. The lack of a single point of "truth" in the company where there is all the information about how the processes actually work.

Celonis review by Nicholas M.
Nicholas M.
Validated Reviewer
Verified Current User
Review Source
content

"An Effective, Visually Impressive Mining Display To Improve Web Function"

What do you like best?

Our firm first used the generous, no card required, 30 day trial of Celonis to test the various processes performed by our media website when a visitor interacts with a site function. Even we were surprised by the neat display of progressive functioning and how the application clearly displayed what can be improved upon to make the function at hand quicker and/or more reliable every time someone interacts with the media.

What do you dislike?

Some of the flow charts were either slow to display or, ironically, mis titled. However, we were able to manually fix this with the help of their customer support team. Sometimes the application did not adapt to accurately diagnosis different functions on the website.

Recommendations to others considering the product

The paid version includes great features that were beta tested in trial version, so it is reliable. Customer service is also very welcoming and knowledgable if you have any issues.

What business problems are you solving with the product? What benefits have you realized?

We are able to diagnosis potential issues and higher traffic times before they happen so we can appropriately prepare. It is also a cost effective option and useful for both large and smaller firms, and will likely yield unexpected results as their is a multitude of "behind the scenes" functioning.

Celonis review by Christian W.
Christian W.
Validated Reviewer
Verified Current User
Review Source
content

"Must have for all process driven companies"

What do you like best?

Business user and decision maker compatibility. Most other big data tools are targeted or require IT users. Celonis is different. Once the platform stands, the data models are defined and some basic / initial dashboards have been setup, business users that can do Excel and Power Point just need a little training mostly in terms of understanding and they can depart on their own and will love this tool, its speed and ease of use to get answers and insights

What do you dislike?

License policy could be better especially around the content store. Also Celonis growing rapidly so capacity is of course a challenge. But so far this was not a problem. Our sales rep and customer success manager are perfect.

Recommendations to others considering the product

Do a pilot and pick your scope wisely. Don't try to solve every business topic at the same time but focus on 3 major pain points and additionally do a discovery, looking for unknown pain points. Always cross check the credibility of your data. People will always channel your data first and question it. Bring IT, Business, Data Science and an Agile Moderator to your workshops.

What business problems are you solving with the product? What benefits have you realized?

Identified new levels of process improvements in short time. Fact based instead of gut based discussions. for example improvement of working capital through faster cycle times in order to cash or cost saving through higher levels of automation or ensuring the investment taken in process improvements earlier are actually working out as designed.

Celonis review by Edward G.
Edward G.
Validated Reviewer
Verified Current User
Review Source
content

"Celonis Data Mining Is A Necessary Tool to Analyze Your Global Processes"

What do you like best?

The ability to analyze your global processes at your finger tips, to build and create critical KPIs easily and to focus on specific non-standardized processes. Once the data model definition is completed, it's great that the Analyst profile can perform many activities on their own without any IT support.

What do you dislike?

The tool does not incorporate some standard SAP tools and databases into its base configuration for PtP and AP processing, such as SAP's SRM and SAP's VIM tools. It is critical to complete the data model definition. Our SAP shop has very minimal modifications to SAP. In fact, we have no additional data tables. We have utilized all standard SAP supported add-ons. Celonis should incorporate the additional modules, such as SRM and VIM, into their standard configuration package.

Recommendations to others considering the product

Project teams and business teams must provide the necessary time and effort to define the data models. If your data model isn't correct and definitions of activities clearly defined, the tool won't be of any use after implementation. It will only cause additional confusion.

What business problems are you solving with the product? What benefits have you realized?

We can easily pinpoint non-compliant activities within the standard processes and target resolutions through education or enhancements to our process.

Celonis review by Tyler S.
Tyler S.
Validated Reviewer
Verified Current User
Review Source
content

"Celonis Is Awesome"

What do you like best?

I love the ability to quickly explore huge amounts of data. Quickly going from 6 million records to a focused few based on very flexible criteria has been a game changer. The process visualizations and KPIs have allowed our Lean/Six Sigma team to become much more effective by allowing them to zero in on problem areas without having to create ad hoc reports or conduct the standard "process explanation" discussions.

What do you dislike?

Sometimes the paradigm shift from standard BI reporting to Process Mining can be a little difficult for people to grasp. This really isn't a fault of the Celonis product, but an educational battle we're fighting now that Celonis is gaining popularity at our organization.

What business problems are you solving with the product? What benefits have you realized?

We've cut down cycle times in our order to cash processes in partnership with our internal Lean/Six Sigma organization. We're able to track productivity and throughput time improvements related to IT enhancements as well.

Celonis review by Geoff A.
Geoff A.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Celonis is a Breakthrough for SAP process improvement !!"

What do you like best?

The Celonis team have delivered an outstanding product and a framework for delivering benefits which is without peer in the market place. The tool is extremely easy for new users but also extremely powerful for experienced users. The framework that Celonis have provided for identifying business benefits based on the clients data is an outstanding piece of work. They have utilised the experience from hundreds of clients to build a robust approach / methodology

What do you dislike?

Nothing. I am continually surprised by how well thought out the toolset is. Of course there are always improvements to be made in any product but these are more in additional features coming. I think some additional functionality with the conformance checker (e.g. to have an "if" rule for different sceanrios) and a data plot graph would be useful additions.

Recommendations to others considering the product

I have over 25 years experience as an SAP consultant. Without question Celonis is the most effective way to identify, prioritise and deliver benefits based on business process improvements. You should start now because in 5 years time all your competitors will be doing Process Mining with Celonis.

What business problems are you solving with the product? What benefits have you realized?

Our focus at the moment is on improving the SAP Procurement processes for clients. So far we have identified millions of dollars of savings for clients. These have been across such topics as automation, minimising manual work, EDI enablement, Supplier Consolidation, Contract Usage and Maverick Buying. The ability to build event logs based on any IT system provides the scope to improve any IT based process.

Celonis review by User
User
Validated Reviewer
Review Source
content

"From event data to real business value!"

What do you like best?

The Customer Engagement Manager is a free of charge 24/7 Support for all your concerns. The product itself is applicable to every process and all different source systems. The software is easy to use and the can be implemented really fast. For me the huge success of Celonis isn't a real suprise. Almost every organization can benefit by using the software.

What do you dislike?

Too many different Login credentials required. (Software itself, learning platform...)

Recommendations to others considering the product

Celonis offers the possibility to perform a so called prove of value week. This week requires only a small investment by your company. But it is really worth the money. The celonis guys come to your company and do Workshops with all possible stakeholders in your company. Since every process has potential to improve I am sure they'll find inefficiencies in your business processes as well. If your Company is able to eliminate them, celonis is one of the top investments you've ever made.

What business problems are you solving with the product? What benefits have you realized?

Detecting inefficiencies and identify the real bottlenecks. The software can be used to identify compliance issues as well.

Celonis review by Josep C.
Josep C.
Validated Reviewer
Verified Current User
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Perfect Process Mining Tool"

What do you like best?

The ability to create my own dashboard on the same tool.

The ability of using AI to find insights through my business processes.

What do you dislike?

Outranged price depending on the targeted customer. The product has to be adapted to smaller customers in terms of costs.

What business problems are you solving with the product? What benefits have you realized?

Process time reduction.

Process variability reduction.

Customer is improving their process faster and better. They are able to apply PDCA methodology as ever before.

Celonis review by Roman A.
Roman A.
Validated Reviewer
Verified Current User
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Innovative and promising"

What do you like best?

Celonis is proven enterprise level Process Mining platform. Great performance and amazing development.

What do you dislike?

In most cases Celonis licenses have to be sold through SAP.

What business problems are you solving with the product? What benefits have you realized?

Celonis provides maximum transparency for business processes. Using Celonis platform you can analyse and improve even very complicated comprehensive processes.

Celonis review by User
User
Validated Reviewer
Review Source
content

"Celonis is a Swift & fast Progressive minining tool"

What do you like best?

Some of the KPI's where we struggled to get hands on where readily available like cycle-time, re-work rate, automation rate, cost per item, uncovers hidden inefficiencies, compliance violations and bottlenecks in the process.

Ability to develop custom KPI and analytical reports with minim efforts are a huge bonus.

What do you dislike?

built in help on the PQL with examples would take the customer visions a long way.

Celonis should be made all browser compatible (some short falls are noticed in Internet explorer ex: export to excel from OLAP table)

Recommendations to others considering the product

Take the training seriously... that will server you and the company in right direction.

What business problems are you solving with the product? What benefits have you realized?

Plan on Increasing automation rates

- Minimize manual interventions and rework activities

- eliminate inefficiencies and errors

Celonis review by Jordy R.
Jordy R.
Validated Reviewer
Review Source
content

"Powerful tool that gives you the necessary insights"

What do you like best?

The way you can slice and dice every dimension to get to the core of the problem.

What do you dislike?

Setting up the datamodel is quite a time-consuming task if you ask me, especially if you made a single error in one table and you have to upload the table once again and go through all selection screens again.

What business problems are you solving with the product? What benefits have you realized?

Especially efficiency gains and risk identification in issuing loans to small and medium enterprises.

Celonis review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Review Source
content

"Great Software to Analyze your Timestamp Data"

What do you like best?

The process explorer is a very powerful tool to analyze common patterns in your timestamp data. Not only can you analyze business processes but also all kind of timestamp related activities such as website log files and therefore customer journeys.

What do you dislike?

The performance of the process explorer is limited. Analyzing lots of unique activities and many different variants caused by multiple loops and a variety of process paths makes the process explorer quite slow.

What business problems are you solving with the product? What benefits have you realized?

We used Celonis to understand common behavioral patterns among our users. Based on those patterns we were able to aim for a more customized service offering.

Celonis review by H. G.
H. G.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Software is intuitive, pleasing gui"

What do you like best?

fast algorithm, pleasing gui, very intuitive

What do you dislike?

Very expensive licence cost for constumers in utility sector, only optimized for google chrome

What business problems are you solving with the product? What benefits have you realized?

Reducing cycle time for invoicing energy billings

Celonis review by Consultant
Consultant
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Top data mining application"

What do you like best?

Easy to use and many possibilities to adapt the dashboards to different client needs. Very easy SAP connection and data extraction. No need of complex data modeling to have great results.

What do you dislike?

Difficult to sell because of its high price. Proves of concept need a lot of effort on clients side

What business problems are you solving with the product? What benefits have you realized?

Data discovery of inefficiencies, bottlenecks in each process inside the company, data-driven optimization

Celonis review by User
User
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Enables another detailed view on processes, on the different variants used and the efficiency"

What do you like best?

Celonis is very flexible and fast analysis of the different processes are possible; additional and different views compared to reporting systems

What do you dislike?

There is not really something I dislike - as usual you have to invest time to adapt tools to your organization and needs.

What business problems are you solving with the product? What benefits have you realized?

Find Bottlenecks / improve processes due to visualization of variants

Celonis review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Discovery in minutes instead of months - transformation enabler"

What do you like best?

Real reality. Fast. No consultants. Fact based. Unrefutable truth. Answering questions you don't even dared to ask.

What do you dislike?

It is so powerful the only risk is with the customer not being able to handle it

What business problems are you solving with the product? What benefits have you realized?

Transparency of processes and necessary enabler to transform organizations and process world

Celonis review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source
content

"Celonis"

What do you like best?

Easy interface

very performant database and checks

What do you dislike?

Reduced access to model store and sometimes expensive models

What business problems are you solving with the product? What benefits have you realized?

Business process improvements

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Celonis
4.5
(19)