Celonis Reviews & Product Details

Celonis Overview

What is Celonis?

Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of instruments and applications, with a developer studio and platform capabilities for business executives and users. The Celonis EMS offerings help companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations. Celonis has thousands of customers including ABB, AstraZeneca, Bosch, Coca-Cola, Citibank, Dell, GSK, John Deere, L’Oréal, Siemens, Uber, Vodafone and Whirlpool. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.

Celonis Details
Website
Languages Supported
German, English
Product Description

Celonis is an intelligent big data technology that analyzes and visualizes every process in any company. It is designed to reveal weaknesses and make processes more transparent, faster, and more cost-effective.

How do you position yourself against your competitors?

The recent Gartner Market Guide on Process Mining Gartner listed many vendors and Celonis is named the clear market leader.
Customer choose us because of the following unique value propositions:

- Enterprise ready (scale, security, our customer success/delivery organization)
- Successful customers in production
- Breadth of product suite (process monitoring; process discovery; process analytics; and more innovations to come)
- Pre-built process applications on the Content Store
- Innovation: According to Gartner, “Celonis focuses significantly more than its competitors on new innovative features.”


Seller Details
Seller
Celonis
Company Website
Year Founded
2011
HQ Location
Munchen, Germany
Twitter
@Celonis
10,038 Twitter followers
LinkedIn® Page
www.linkedin.com
1,235 employees on LinkedIn®
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Celonis Reviews

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Strategic Manager - Process Data Mining
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

The software offers a wide range of functionalities from process analyses to actual tools at hand for process execution. Features are further developed at a rapid pace and continuously enhanced with new innovations. Consulting around the technical deployment as well as the sustainable integration in the organization can be supported by professional services teams at additional cost.

What particularly stands out, apart from the technology, is the extraordinary commitment and quality of the support provided by the Business Value Architect consultant. The applied methodology is fundamentally raising realization and measurement of success to a new and sustainable level. Review collected by and hosted on G2.com.

What do you dislike?

It's not a dislike, but a challenge is positioning the tool within the organization. This is where significant time and effort can be lost. However, Celonis seems to be investing in guiding customers in that matter more and more and is building up new consulting teams like the BVA. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Close collaboration with the business users and evaluation of ROI per use case is recommended when defining the development roadmap. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are working on master data quality e.g. payment terms across business units, connection between departments in P2P and AP space, monitor and alert for compliance use cases and optimizing Finance processes in AR and AP. Review collected by and hosted on G2.com.

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Quality & Continuous Improvement Manager at P2P
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Having almost all F&A data , for majority of countries under single Celonis dashboard Review collected by and hosted on G2.com.

What do you dislike?

Due to huge amount of data sometime Celonis can load/reload for few moments but largely it is due to network performance and inhouse servers capability. Once it is improved Celonis should not be a showstopper of high performance Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have a lot of dispersed ERP clients, workflow systems for running F&A operations and you need a single tool to connect them all to it, I believe that Celonis can give you what you really need which is having E2E overview on entire process lifecycle with action log functionality for better deep dive into changes and activities which would not be shown on the plain & final report. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am analyzing accuracy of Accounts Payable process in terms of paying invoices on time (or late). It helped very quickly to zero in on key drivers of late payments due to invoices scanned as overdue or invoices with abnormally long clearing time. Review collected by and hosted on G2.com.

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Open Discussions in Celonis
Senior Logistic Operations Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Celonis is very intuitive and user-friendly which certainly helps during onboarding process. As a person unfamiliar with any reporting/ analytical language (nor PQL), I was able to construct pretty complex analysis, surprisingly quickly! Of course, I did it with precious support of Celonis team, PQL library and the community forum - I find these sources extremely helpful. Even though I'm only starting to discover the Action Engine and Process Automation segments, I see great potential in them - especially when I consider the fact that I can develop improvements myself. What I also appreciate in Celonis is that it's very stable, I've never experienced any system break-down. Overall, Celonis gives the unique experience of transparent visibility of the digital footprint which is simply amazing. Review collected by and hosted on G2.com.

What do you dislike?

The only downside that I can think of is that Celonis doesn't have any limited UI version that could be used to share selected information with external stakeholders. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take your time to discover Celonis to make the most of it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Celonis provides me visibility of digital footprints that I didn't have before, providing along the process duration which eventually lets me decide which processes need to be optimized. It allows me to analyze big set of data in an effective way. Most importantly, it allows me develop automation initiatives that optimize the processes. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Once enabled, the Celonis process mapping technology allows for visualizing detailed process flows, identification of key bottlenecks, and KPI creation. It would have taken a team of experts multiple weeks to outline the top value streams for a process such as Order to Cash, and we still would not have had the residence time in each step. Celonis does it all. Review collected by and hosted on G2.com.

What do you dislike?

Any customization of your ERP system will require additional tables to be pulled and integrated into the process being mapped; a true mapping of a process will take considerably more time for those with heavy ERP customization. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommend if you wish to learn how complex "simple" processes such as O2C, AR, P2P, AP, and more are within your company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We didn't know what we didn't know about our O2C and AR processes, so the first benefit was understanding the complexity of these initial processes. We quickly identified and have realized value in AR on unearned early payment discounts and supplier financing opportunities. Within O2C, we are pursuing opportunities identified around order blocks and holds to reduce the overall O2C cycle. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Changes or customizing of the process analytics definitions can be done rapidly and verified with the whole dataset without the IT department.

Implementation time is very short.

In our company, it was not possible to have one overview about detail scheduling and the process from the production order handling until the usage decision and later on to the delivery.

The system structure with 4 different SAP systems avoid benchmark between the production locations.

In the beginning it was very difficult because we had to get used to the functionality of the tool first.

The product itself is great and already in standard implementation does provide excellent inside into processes and non-expected outcome. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes I need more personally contact.(F2F)

Hard to keep track If you don't spend your full working day with Celonis. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The Tool is used in the company in the past only for financial analyses and some cases in the supply chain.

We have the situation, that we have to harmonize our processes in the production but we doesn`t have a complete overview about all production sites worldwide.

The data mining and the Harmonization from the processes is the key to change from the current SAP R3 system to the S4 Hana system.

We want to use the tool to avoid / reduce variances in the future. Review collected by and hosted on G2.com.

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Process Performance Manager & Innovation Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Celonis EMS proofed the ability to unveil the real processes being executed under the hood of our systems, helping us to explain already known inefficiencies and to find new ones. Its most important feature is the ability to act immediately on the processes through direct instructions to the end users or by interacting directly with other systems. And since we're talking about identifying patterns in processes, it's even possible to anticipate them and act even before the problem ahead occurs.

Just one word on the Celonis people and teams that are always ready to help and make things work the best for us as a customer. It’s been a constant path of mutual learning and contribution to make things happen. Review collected by and hosted on G2.com.

What do you dislike?

Process Mining isn't "Process Magic", which means there is still some effort and knowledge of the process needed beforehand to instruct the tool on how to "mine" the process for you, mainly if we’re talking about processes that were never explored with Celonis before. There could be a friendlier tool to link the business data to Celonis allowing faster integration and easier data transformation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you don't get confused by the similarity of some of the visuals that Celonis provides with those that you find in BI tools. Celonis will give you a very accurate vision on how your processes are being executed and, more than that, it will allow you to immediately act on them. If you go for a Proof-of-Concept before you take a decision, make sure you get a solid use case that can show these features working right from the start. Also, don't be afraid of your first reaction when the results start showing up. It will be something like “I’m pretty sure that can’t possibly be right” but be prepared because… maybe it is. Don’t forget Celonis will be looking for what’s happening “under the hood” and sometimes we’re happy that the car is running fine but we’re not aware it could be running much more efficiently and excelling in its performance. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We’ve thoroughly analyzed our credit recovery process and we were able to observe some of the inefficiencies we already knew but also to discover new ones. Once we found their root causes, we let Celonis notify the end users to execute the most important activities. By focusing the users on what to do first and when, we were able to reduce the time to recover credit which is crucial to our activity. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Celonis is incredibly user friendly and enabled our organization to become more agile. We use this tool to transform our data into actionable tasks and are constantly updating the dashboards as we improve as an organization. It has allowed us to keep raising the bar to better service our customers. Celonis has brought so much visibility to our data that would never have been possible without this tool. We can drive to the true root cause of our process gaps with ease. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to note. Celonis is meeting all of our expectations. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ensure you have top down leadership support. Ensure you have a solid support team internally. Those in the analyst roles should have good subject matter expertise, project management skills, and analytical skills. We had a small dedicated project team that really drove our organizations transformation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to examine our processes and uncover how we could eliminate waste, increase our On-Time Delivery rate, improve customer satisfaction and be more aligned as a Supply Chain. We can now quickly spot process gaps, implement solutions, and monitor their control plan directly in the tool. Pre- Celonis, we would talk about KPI's - but now we can take meaningful actions to improve our business. Celonis has helped us develop a very clear project pipeline and it has brought us closer as an organization by breaking down silos and allowing our whole team to view unemotional data at face value. Celonis has enabled us to go from firefighting to see clear lines of accountability at all steps in our Order-to-Cash process. Lastly, we have been able to turn almost everything into a KPI that can be tracked and managed, so at the management level - we know exactly where we have value leakage - and exactly what steps we need to take to close the gaps. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like that Celonis offers insights about my company's ERP data. As an admin, I have been learning how to create custom analyses and I like the fact that Celonis offers a codebase where these can be even more customized. Even better, the QA environment was very easy to copy our Event Collection and Process Analytics over. Review collected by and hosted on G2.com.

What do you dislike?

I have not enough experience to have any dislikes, but I had a bit of trouble when the courses were changed so that my old training was removed. It was discouraging, but I had only taken a couple courses, so I did not mind having to retake them. It only reinforced my knowledge of the process mining building process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to gain great insights across our ERP data that we had problems achieving in the past. And it is very easy to generate the custom analyses we require. The platform is very recognizable when comparing to other platforms I have used. Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

A very big advantage is the process transparency that is created with Celonis in a perfect combination with the KPIs. With this combination, process knowledge is generated and process optimizations are identified. In addition the action engine brings added value which the business users can be proactively triggered to intervene in the process.

Furthermore we got the opportunity to expand and professionalize the foundation of our Center of Process Mining with the BVA engagement. With his comprehensive know-how the BVA has shown us which topics we should focus on in our company and how we can push process mining even more in order to uncover optimizations and to show success. We now have the right baseline and the right tools and methods to reach the next level with process mining

The cooperation with our Celonis colleagues, such as Customer Success Manager or BVA, is very positive. The support is very professional and constructive in order to find or work out solutions together. Review collected by and hosted on G2.com.

What do you dislike?

The setup phase and the establishment of the data connections take some time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In the first step, we implemented the Accounts Payable process and created process transparency for a better understanding of the process and to identify process inefficiencies. Currently, we are also implementing process mining into the eCommerce area, to identify optimization opportunities. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

How easy it is to see the process data. With just a few clicks you can drill down to an area of interest and se how your process actually occurs and where improvement opportunities are.

The Ability to benchmark process preformation in many different ways is helpful.

Using the attribute table to filter the data and understand what aspect of the process is driving performance.

How the tool can be customized to show KPIs of interest - the transformation center can be set up to track any aspect of process performance you are interested int.

The visualization of the data - making data easy to understand though the process exploring help when you engage with the users of the process you are mining.

The partnership with the vendor to ensure successful deployments. Celonis has multiple roles in their organization to support our deployments. The Customer Success Manager and Business Value Architect are two key roles form Celonis that are making our implementation successful.

The User Interface is intuitive and easy to navigate.

Some of the more advanced features of the tool are really powerful. The ability to do multiple event log mapping will help us connect different processes. The Machine leaning and action engine capabilities helps us automate our initiatives and operationalize the tool use.

The online training material and multiple training tracks really helped accelerate our deployments and ensured we enabled the right type Review collected by and hosted on G2.com.

What do you dislike?

The training material provided was very good, but having 3 different systems to log onto could be improved (the tool itself, tool training environment, learning system) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Follow the Celonis recommended implementation methodology.

Ensure executive sponsorship of process mining

Focus on a few key processes first and expand from there

Use out of box analyses to kickstart your implementation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Informed the design of our new ERP system.

Improving our Maintenance, Finance, Materials Management, and Trading process efficiency. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

There are a lot of things, some of which are:

Firstly, being able to see for the first time how our order to cash processes really look like and becoming aware of the many existing process variations is quite a revealing experience –

for top management as well as for process owners.

Getting information about KPIs like automation rates and throughput times for any step in the process within any data constellation based on data from the ERP-System is something we do not want to miss anymore.

Secondly, the user interface is well-thought-out and fun working with. Setting filters on any attribute or data field and getting real time response from Celonis is outstanding.

Thirdly, the project for the technical implementation of Celonis within our company was frictionless. Data validation ate up a lot of project time but was worth the effort.

And finally, the support of Celonis and our chosen implementation partner is flawless. Review collected by and hosted on G2.com.

What do you dislike?

The following points are not things I especially dislike about Celonis.

They should be reminders of obstacles we had and still must overcome to reap the benefits of process mining in general and implications one must be aware of when embarking on data-based process mining.

Firstly, big improvements might be achievable without a process mining tool because they are so obvious to the organization and might have been already fixed in past.

What remains are the “left over potentials” in much smaller size pertaining to value. So, to gain measurable benefits one must be prepared to implement a lot of smaller process improvement projects, each providing a bit of value. The benefit will be visible as the sum of the value of those realized projects will increase. It is like Gulliver who is tied up by thousands of strings in Lilliput. Cutting or loosening any string only has small value. But once you solved a critical mass of small problems you can really improve your organizations process performance.

Secondly, one cannot put process mining into practice as an en passant activity.

An organization must commit resources to this area on a regular basis. The topic is much too complex to have it carried out part time.

So, clear responsibilities and a decision from top management to allocate capacity of the work force to process mining are success factors which come with a cost.

Finally, you might not have the personnel with the skill and/or mind set required for working with a process mining tool.

Taking time for exploration, developing a curiosity of underlying correlations and delving deeper and narrower into the processes and data is a skill which is scarcely found

in companies where problem solving with quick fixes is the norm. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. Problems we are solving with Celonis:

We implemented the order to cash process with Celonis.

In this context we want to increase the automation rate, reduce process costs and raise service levels for our customers.

Specifically, we target:

- manual process steps

- unnecessarily repeated process steps

- unwanted process steps

- missing process steps

- Throughput times and lead times

- Customer complaints

2. Benefits we have realized

- Reduced process costs by detecting a software bug in an online Shop as a cause of process irregularities which led to manual post-processing of order items.

- Increased automation by detecting unnecessary manual process steps with external interfaces.

- Reduced process-costs and lead times by detecting wrong data in customer master data records.

- Quicker and low-cost responses to complex requests of information regarding process status and process KPIs Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Celonis helps to display complex processes in a transparent way. Especially the speed in identifyfing process paths which do not match with the defined process standards is outstanding. Furthermore Celonis gives you the ability to drill down from the whole data set, e.g. of 2 years, to a rather specific data set with just those showing the "friction" in a certain processes is extremly helpful.

Especially the different abilities to filter through the data are very helpful. You can define specific process patterns and the set of cases fulfilling the restrictions will be generated. Based on that set single cases can be selected and examined in the ERP-System together with the assistance of Celonis. The ability to find a selection of cases meeting certain criteria and the ability to examine them very fast is a real driver for finding friction in processes.

The graphical programming opportunity for the actual analysis is very helpful. It gives you the ability to modify existing tables very fast and helps to implement new components which address further analysis question easily. Review collected by and hosted on G2.com.

What do you dislike?

The basic idea in Celonis is that you connect it to your ERP-System. Based on the actions taken place, this means that specific fields in the tables of your ERP-System has been addressed, Celonis builts up an activity table. That activity table is the backbone of the whole process mining model. So in fact you need very good skills in SQL in order to build up that acitvity table. If you could not provide those skills in-house you have to get them by deploying a consulting company, which provides them. Often this generates high costs. It is desirable that Celonis implements a more easy way, e.g. an graphical coding opportunity to build the required activity table. Especially for customers who have a highly customized ERP-/SAP-System this would give them the ability to build up the backbone of their data mining model on their own, which on the on hand side increases the understanding for the data mining model and on the other hand side save high costs in the implementation and validation phase. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend every company having a lack of process tranparency to contact Celonis. Once you recognize the potential of process mining and in fact the potential of Celonis for your organization you will wish to deploy it. I think in the end you will see Celonis not as a software which is deployed for a specific time in order to achive some project goals - You will come to the mind that Celonis or a process mining software is a constant companion in daily business in order to achive sustainable process efficiency. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mostly we address the problem of generating process transparency. We feel that we have an enormous number of paths/ variants in order to get a specific thing done. Celonis is able to show this high number of paths. So we can identify rather disirable paths and non-disarble. The idea is that Celonis is used as a tool in order to ensure that we will take the easy and efficient way, which we have identified with Celoins, in the future to getting things done. Furthermore we want to use Celonis as an assistance tool, e.g. to ensure that we use all the available cash discounts. This will directly save us important money. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

a) Process explorer is a great idea to see your waste of the processes

b) Process around the software. It is not only making the improvement, it's more about how we can find improvement, change the process and monitor the weakness point. I like the improvement cycle

c) Process automation: it is a again a nice and important feature, which is allowed us to aware of the issue on time and be able to simplify the processes.

d) Customer success manager: a good service to think with the customer and give support as much as possible to the customer in order to be able to create success together. Review collected by and hosted on G2.com.

What do you dislike?

a) Chart has not yet have rich functionality like Excel.

b) If there is more control in ETL process for user would be a plus although the current ETL process is already good enough. especially enhance error handling and multi source handling. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

a) When you start with Celonis, use small and quick use cases as many as possible. It will create a impression to the user how easy they can approach the improvement by the software even with improvement like 2 Euro saving / year

b) Create an example to user is much better than words. The ideas is most abstract things, which not a lot of can immediately understand it. What we found the most efficient way is to create an example use case and let people to "taste" the sweet part and more ideas will come afterwards immediately. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

a) Identify process waste

b) Being on time to capture the issue before it happens: e.g. automatic mailing

c) Prevent the issue from happening: e.g. on time delivery prediction for order we received. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Looking at the tool itself it does not only come with its broad bandwidth of functionality, its intuitive UX design and fancy dashboards. Indeed, but the highest value is providing in-depths knowledge of your own processes, which you are (probably) not aware of. The tool shows the naked truth, may it be good or rather inconvenient. But if you utilize this strength in the right way, it can also be a great device to convince your peers about your objectives. It removes any emotional factors from discussions as it instantly provides information you could just suspect before.

Another great factor of Celonis is the role of the Success Manager. That was new to me and this is far more than an Account Manager. Celonis opens many doors, not only to its senior management, but also to all kind of other Celonis customers. The chance to exchange experience with those is invaluable. That gives you a great piece of certainty when you rollout Celonis into your firm. Review collected by and hosted on G2.com.

What do you dislike?

It might be challenging to meet all expectations of the different departments. Celonis is considered to be a messiah for all your problems, but be aware that it is neither meant to be a numb KPI reporting tool, nor a staff performance monitoring tool. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Invest some small amounts of cash and run a PoV... find out how fast you can find inefficiencies and potential cost savings... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Celonis to analyze our sales as-is processes in order to identify inefficiencies. The same will then be prioritized and removed based on importance and implementation efforts. Furthermore, we use Celonis in our S/4 Hana transformation, where we run conformance checks, analyze all kind of changes happing to a process, transactions and order types. As we are in the beginning of this journey, there is much more to come, such as IT as well as production processes. Review collected by and hosted on G2.com.

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Project Manager and LSS Black Belt
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I enjoy that Celonis offers quick and seemingly simple views, into complex processes. It also simplifies data pulls and analysis on large amounts of SAP data, which has proving challenging for our business in the past. Review collected by and hosted on G2.com.

What do you dislike?

Limitation of on prem versus cloud functionality. Often, there are new capabilities rolled out and pushed, but never for on prem customer like ourselves. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If an option I would suggest the IBC Celonis version to avoid later migration or issues with limited functionality. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

OTC - Process efficiencies have been identified within the order to cash model including but not limited to, block removals and order entry automation opportunities. We have realized over $250k in type 2 savings ( cost avoidance, labor savings)

Supply Chain (P2P, OBL, Excess and Obsolete) - Identified opportunities to apply differing minimum order policies based on ordering patterns in size and frequency across a variety of business segments and regions. In the manufacturing space we were able to quickly drill down to our internal raw material ordering patterns, which helped to identify opportunities to "buy bigger". Opportunities in supply chain can be quantified in the Millions. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

User friendly front end, ease of use and navigation. We were able to deploy the solution with ease. Lots of functionalities and ability to connect to various IT systems makes it a very powerful tool. We get an end to end visibility of the entire process which very unique and no other technology has the ability to show a clear picture of the process this way. Once we have the data model set up for a process, we can just play around with different KPIs and start to analyze the process through various dimensions. Review collected by and hosted on G2.com.

What do you dislike?

The app store could have been more helpful to give a process selection guidelines. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very powerful and can bring in lot of value to organizations having a large data footprint. Can be utilized to identify process anomalies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. We have pointed out huge compliance issues in one of our biggest process - Purchase to Pay. We have defined specific KPIs to monitor and control those going forward.

2. Cash Management - bridging the gaps between the operational and financial world. We have been working on identifying cash recoveries for the company using Celonis. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Every digital transformation starts with understanding the current as-is state of your processes and supporting IT Systems. This is where Celonis is your best friend. Celonis retrieves your process data from your IT Systems (ERP, CRM, PDM, MES etc.) and provides an instant, visually pleasing, overview of your process and process quality in a matter of seconds. Within our company we have global dashboards that visualize the process performance for our P2P, O2C, Production, Quality & Service processes. This X-Ray view of our global process landscape facilitates global collaboration for innovation projects within our organization. One of the biggest benefits of Celonis is that it lets you look at your process quality (KPI`s) from different dimensions (products, partners, organisation unit, document headers etc.) and shows you where to focus your resources on to create the most improvement impact on your KPI`s. Review collected by and hosted on G2.com.

What do you dislike?

At the start of digital transformations, a lot of process activities take place "Offline", therefore the expected initial response will be that the data is "incorrect". This is not a problem with Celonis, but the change management aspect of a Celonis implementation can be challenging. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is important to understand that Celonis is not just a reporting tool. When positioned correctly within the organization, Celonis saves you time and money in your digital transformation. To get a first impression of how Celonis functions check their video`s on Youtube, you will be amazed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With the help of Celonis we improved the following KPI`s: on time delivery performance of our suppliers, on time payment %, invoice validation TPT, master data quality, MOQ/EOQ optimizations, on-time delivery to our customers, reduction of waste activities, inventory optimization, production TPT, confirmation accuracy, Incoterm compliance etc. Review collected by and hosted on G2.com.

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AS
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Very powerful Process Mining tool for Advanced Process Analytics. Fast visualisation of "as is" process. Nice and user friendly interface. Ability to easily detect bottlenecks, rework, inefficiencies, conformance deviations in the process and present it in a simple way to all relevant stakeholders. Excellent Enterprise Class Support and helpful Account Managers. Additional capabilities that differentiate Celonis from other vendors (export as BPMN, workflow automation, Task Mining module, smart triggering of the RPA bots from all major vendors, EMS, Machine Learning Workbench are some to mention). Review collected by and hosted on G2.com.

What do you dislike?

Licencing price (Because we can't afford it for every process) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

-Make sure you take SaaS option

-Ensure data availability early on

-Define Key users and groups early on Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

-Getting O2C process transparency

-Better understanding of the process

-Reduction of Cash Conversion Cycle time (increase cash flow)

-Intelligence where to make organisational changes

-Business Analysis for the potential for RPA Review collected by and hosted on G2.com.

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Controller
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Celonis Academy Training with included Demo sessions Review collected by and hosted on G2.com.

What do you dislike?

Missing benefit analysis at project start Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Focus on one process for the beginning

Schedule enough time for data validation

Start with an analysis of benefits and potentials of different use cases, afterwards make a prioritization

Communicate with the people that are included in the process and try to find out which problems they deal with in their daily busines Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automated reports

KPI Monitoring

Analyzing processes to find inefficiencies and create value

Realized benefits:

More automation and flexibility in reports Review collected by and hosted on G2.com.

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AP
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

We use Celonis not only as a process analysis tool, but also as a monitoring tool and workflow system. With the help of Celonis, you can keep an eye on your processes at all times. You can analyze weak points and continuously improve your process performance. Different decision-making levels have a transparent overview of how actual processes run internally. Optimizations can be implemented directly with Celonis. Review collected by and hosted on G2.com.

What do you dislike?

Celonis requires a clear focus internally on data analytics, making data-driven decisions and implementing process optimizations. Therefore, you need clear and unambiguous management support to introduce and implement process improvements in your organization. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good preparation before Celonis is implemented. Clarification of the responsibilities and special attention to the existence or creation of resources for data analysis and data science. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have optimized the communication process in order processing through the use of Celonis and thus massively improved throughput times and quality in order processing. Open order items are routed to the responsible processing point in the company in a targeted manner as required without any loss of time. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Celonis is a very flexible and helpful tool to analyze business processes. Celonis helps a lot to find bottlenecks and inefficiencies in the processes as well as issues in the interfaces between to workflows systems. As business analyst you can get quick insights how my business processes perform and where the issues are. You can select the relevant data and all KPI will refresh within a few seconds. Review collected by and hosted on G2.com.

What do you dislike?

To built up new analysis you need knowledge about SQL and fundamental data understanding. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I can highly recommend Celonis to other organizations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

First it is difficult to built up a new data model for process visualisation based on the workflow system if you have very complex processes. But if you get some experiences it will be easier. Review collected by and hosted on G2.com.

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