# IBM Process Mining Reviews **Vendor:** IBM **Category:** [Process Mining Tools](https://www.g2.com/categories/process-mining-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 157 ## About IBM Process Mining IBM Process Mining is an AI-powered solution that helps businesses of all sizes unlock value by improving visibility, efficiency, and compliance in business processes. It transforms your data into actionable insights, empowering decision-makers to optimize workflows, reduce inefficiencies, and drive strategic outcomes. IBM Process Mining creates a digital twin of your processes by analyzing data from multiple systems. This gives you a clear, real-time picture of how your processes function, helping you identify inefficiencies and bottlenecks. Powered by advanced AI and process intelligence, it delivers prescriptive recommendations that align with your goals—whether it’s cutting costs, improving compliance, or accelerating digital transformation. Why IBM Process Mining? - AI-powered process intelligence: Delivers actionable insights, pinpoints inefficiencies, identifies risks, and provides ROI-driven recommendations for smarter, data-backed decisions - 360° process visibility: Get a transparent, data-driven view of your entire operations. Eliminate guesswork with precise insights into how your processes actually function - Process simulation: Test potential process changes in a simulated environment before implementation. IBM Process Mining allows you to explore various improvement scenarios and understand their impact, helping you make risk-free decisions - Continuous KPI monitoring and alerts: Stay on top of key performance indicators with automated, customizable alerts that help you track issues before they escalate. Tailor KPIs to your industry-specific needs or align them with your internal metrics - Compliance and risk management: Stay ahead of evolving regulations with automated compliance tracking. Minimize manual efforts and reduce operational risks with a system that continuously monitors and updates your compliance status. IBM Process Mining has helped organizations worldwide streamline operations and improve outcomes. For example, Max Mara achieved a 90% reduction in customer service resolution times and reduced costs by 46% using IBM Process Mining. For teams of any skill level, IBM Process Mining is intuitive by design—delivering prescriptive recommendations and process simulations that enable faster, smarter decisions with minimal effort. IBM Process Mining is also available via the AWS Marketplace. ## IBM Process Mining Pros & Cons **What users like:** - Users appreciate the **ease of use** of IBM Process Mining, enjoying its low learning curve and intuitive features. (2 reviews) - Users commend the **efficiency** of IBM Process Mining, offering deep insights that enhance operational performance and workflow transparency. (2 reviews) - Users value the **ease of implementation** in IBM Process Mining, appreciating the smooth setup and intuitive integration. (1 reviews) - Users appreciate the **low learning curve** of IBM Process Mining, allowing for quick and easy onboarding. (1 reviews) - Users value the **seamless integration** of IBM Process Mining, enhancing workflow efficiency and optimizing business operations effortlessly. (1 reviews) - Users appreciate the **seamless integration** of IBM Process Mining, enhancing workflows with various data sources and systems. (1 reviews) - Tools (1 reviews) - Training Resources (1 reviews) - Users value the **intuitive interface** of IBM Process Mining, which enhances workflow visibility and operational efficiency. (1 reviews) - Workflow Automation (1 reviews) **What users dislike:** - Users feel that the **lack of advanced features** in IBM Process Mining hinders effective decision-making and scenario exploration. (3 reviews) - Users note the **limitations of AI integration** , suggesting that more functionalities could enhance the software's capabilities. (1 reviews) ## IBM Process Mining Reviews ### 1. Seamless Integration and Enhanced Workflow Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Ria P. | Senior Data Engineer - Advisory Consulting, Cloud & SWE **Reviewed Date:** October 28, 2025 **What do you like best about IBM Process Mining?** I have been using IBM Process Mining for about a year to optimize financial transactions and it has significantly improved workflow transparency and enhanced overall operational performance. I appreciate the tool for the deep visibility it provides into business workflows and financial processes, making it a comprehensive choice. The seamless integration with existing IBM and third-party systems, along with its intuitive visuals, sets it apart from other vendors. The initial setup process was smooth and connecting to data sources was easy for us, aided by IBM's thorough documentation and pilot testing. IBM Process Mining excels at bottleneck identification, effectively highlighting delays and redundancies, which simplifies the process of pinpointing slowdowns. This capability has led to faster transaction processing and improved accuracy by 10%. Additionally, I find the bottleneck and variant analysis incredibly useful. The integration with Oracle also works seamlessly, further enhancing my workflow. These features are part of the reasons I would consider repurchasing the software. **What do you dislike about IBM Process Mining?** I find the simulations and 'what if' simulations in IBM Process Mining needing improvement. This aspect is important for more accurately assessing potential outcomes and exploring various scenarios, which is crucial for decision-making processes. **What problems is IBM Process Mining solving and how is that benefiting you?** I use IBM Process Mining to optimize financial transactions, identifying inefficiencies, improving workflow transparency, and enhancing operational performance. It helps in bottleneck identification, speeding up transaction processing and improving accuracy by 10%. ### 2. My experience with ibm process mining **Rating:** 5.0/5.0 stars **Reviewed by:** ANUJ J. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about IBM Process Mining?** while using ibm process mining, I liked its AI features while dealing with shortage of ideas during analysis of data,it helped me in getting good recommendation and even helped me in getting good visualised or predicting data accurately which made things a bit easier for me. It has also help me in solving and some brainstorming decision which helped me in getting required output. In doing this, there was a risk ,the risk whether the decision is correct or would be a loss for me but I am happy to say that whatsoever till date I did with its help,it has done perfectly reducing the key risks and offers freedom to do with decision taken earlier. **What do you dislike about IBM Process Mining?** There are not much to say about my disliking about this product,I heard that while setting this product,its a bit complex as it relies heavily on high quality,complete and consistent event log data and to maintain smooth functioning,it demands a lot of efforts.Along with it, there comes the budget related issue as it required a good amount of investment. **What problems is IBM Process Mining solving and how is that benefiting you?** These days sometimes or often we get to hear that some organisations struggle to ensure that their processes consistently adhere to internal /company policies, regulatory requirements or SLAs ,this is where it can help that it,its tool performs conformance checking, also compares actual process execution against ideal models, identifying the root cause of deviation and then helps in rectifying or mitigating compliance risks. In this way it helps organisations maintaining it. ### 3. A tool to improve commercial processes **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa H. | Head Of Information Technology, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2024 **What do you like best about IBM Process Mining?** I like this tool because it is easy to understand, for professionals in marketing areas it is ideal since it helps to ensure that when creating campaigns they are geared towards what they really require, it has an identification system or so-called bottleneck, and it is also Quite useful when it comes to monitoring, helping to take the company to a new area, the interface is fast so it does not require more time and its integration system is quite extensive **What do you dislike about IBM Process Mining?** The tool has more notable features than disadvantages or bad functions, but it is important to remember that it is a tool for professionals who have worked with a similar tool since it can be somewhat complicated for some, and it does not have much customization. **What problems is IBM Process Mining solving and how is that benefiting you?** It allows us to improve as a company and as professionals in areas that improve our business processes, it is good for monitoring and allowing us to carry out more precise analyses, we also integrate it with business tools and it has not involved a considerable additional expense, on the contrary it has allowed us to reduce costs and increase our business operations ### 4. Improves digital marketing in businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Maria B. | Sales and marketing specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about IBM Process Mining?** I like it because it is a tool that adapts to current business process standards, greatly facilitates segmentation thanks to its bottleneck system, and also has automation processes to increase operational efficiency when working with large quantities of information, the interface of this tool is not complicated or heavy when it comes to integrating with other tools necessary for each management, and it also understands that times change so it constantly performs updates that I consider are necessary in any similar tool **What do you dislike about IBM Process Mining?** Personally and professionally, the tool has been useful to me, I have not had problems with information loading, management or security, which are key points for my operations, it is safe and quick to handle, but it will also depend on what the company requires. **What problems is IBM Process Mining solving and how is that benefiting you?** We have required it mainly for its automation system in areas of electronic marketing, since it ranges from prediction to a system that analyzes large databases and makes decision making much shorter and faster, it is quite good for analyzing patterns and improve responses to any event as professionals ### 5. Hidden Champion in the Process Mining World **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about IBM Process Mining?** The simplicity! It is a very low learning curve getting to work with IBM Process Mining. The second advantage is, that the ETL is not inherit bound to the product. You can use your own ETL tool for getting the data into ProcessMining **What do you dislike about IBM Process Mining?** The analytics part is not the best. We need more effective analytics features such as custom dashboard monitoring. **What problems is IBM Process Mining solving and how is that benefiting you?** getting an idea of how the process flows in huge process management projects. and monitoring of process automation workflows. Placing an KPI Monitor to get informed when a clipp level has been passed. ### 6. Fast and Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Krunal K. | Data Science Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about IBM Process Mining?** The most important thing is the efficiency with which i can get the insights. This serves as best alternative to in demand high priced analytical tools. **What do you dislike about IBM Process Mining?** More functionalities can be added along with AI integration. The software is in right direction **What problems is IBM Process Mining solving and how is that benefiting you?** It is currently helping us solve CRM use case with faster customer complaint resolution rates ### 7. Super easy to see all our processes in one place with IBM Process Mining **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about IBM Process Mining?** What I love most about IBM Process Mining is how it gives me a clear view of our marketing processes. The intuitive interface and powerful analytics help me quickly identify any bottlenecks or inefficiencies. It integrates smoothly with our existing data sources, allowing for deep dives into our campaigns. **What do you dislike about IBM Process Mining?** While IBM Process Mining is fantastic, it does have a learning curve. It can be a bit daunting at first, especially if you’re not very technical. Setting it up and integrating it with our current systems took some time and effort. Additionally, the cost can be a bit high, which might be a concern for smaller marketing teams or agencies. **What problems is IBM Process Mining solving and how is that benefiting you?** IBM Process Mining helps us tackle inefficiencies in our marketing workflows. It provides clear insights and visual maps of our processes, making it easy to see where we're wasting time and resources. This streamlines our operations, saves money, and boosts productivity. Additionally, the ability to simulate changes and predict outcomes helps us make smarter, data-driven decisions, improving our overall marketing performance. ### 8. It helps us alot in making data driven decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Adarsh K. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about IBM Process Mining?** The best part of the IBM process mining is the UI and the experience where we could make better data driven decisions and improve our business workflows. **What do you dislike about IBM Process Mining?** Overall experience is good, the only thing that I disliked is its bit complex for new users and beginner level documentation should be helpful. **What problems is IBM Process Mining solving and how is that benefiting you?** It is helping us to make data driven decision and have multiple data at one place. Also we could design informed and collaborative workflows for our business. ### 9. Market Research & Data expert **Rating:** 4.0/5.0 stars **Reviewed by:** Gagandeep S. | Associate Lead Market Research, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about IBM Process Mining?** With the help of algorithms if will gives a valuable data for better understanding. **What do you dislike about IBM Process Mining?** The software cost is little bit expensive. **What problems is IBM Process Mining solving and how is that benefiting you?** There is lots of unstructured data we all have with the help of IBM process mining we will get structured data as we need. ### 10. A must have tool as a PMO! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about IBM Process Mining?** I love how easy it was to get started with Process Mining. Integration went smoothly. I still remember the transitional period and how I was apprehensive initially. However, getting started so was easy and I especially love the fluid UI. Unlike most of enterprise solutions, Process Mining was really easy to get started. All the essential information like my charts were very easy to visualize. **What do you dislike about IBM Process Mining?** Not much expect that it was a little harder for us to justify the cost of procuring the solution. That's the only downside we would love to be addressed in the future. **What problems is IBM Process Mining solving and how is that benefiting you?** We have a lot of data being generated through multiple systems. The volume of data is so huge that it's not possible to get insights about customer behaviours and spending patterns conveniently. This is where IBM Process Mining comes into play. We have integrated it with our custom CRM solution and it made getting the overall sumarized view quite effortless. ### 11. Positive result with IMB Process Mining **Rating:** 4.5/5.0 stars **Reviewed by:** Sanjaya P. | University Lecturer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about IBM Process Mining?** The best feature in IMB process mining is the real time process for bussiness insight so it's really easy of implemetation. Because of that it will lead significant cost savings. IMB Process Mining can help my customer to reduce wait times. I also like automatically process from this software. The customer support also very helpfull to maintain connection between us as a user. Really easy integration also big help for this application **What do you dislike about IBM Process Mining?** for the first downside of this application for sure is cost/fee. So many small businesses cannot afford of this additional fee. And also for the not-experienced user to use this application is very complicated. Because of that we need to invest some money to invite a well organized people to use this application and give training about this application. **What problems is IBM Process Mining solving and how is that benefiting you?** real-time process for insight to help me to automate processes. ### 12. Positive and best result using ibm process mining **Rating:** 4.0/5.0 stars **Reviewed by:** Akshay R. | Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about IBM Process Mining?** It process real time insight and very easy to implement that's why it is cost saving and it reduce waiting period and integration is also easy **What do you dislike about IBM Process Mining?** Small business can not afford it's fee easily to use this application we have to give training to our employees **What problems is IBM Process Mining solving and how is that benefiting you?** This is a real time process for insight and helped me a lot in automate and give accurate result ### 13. Easy analysis with IBM process mining **Rating:** 5.0/5.0 stars **Reviewed by:** Ved Prakash S. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about IBM Process Mining?** Easy to find the event loga nd Visualization. **What do you dislike about IBM Process Mining?** Not familiar with all UI features like Visualization which are created for cycle process. **What problems is IBM Process Mining solving and how is that benefiting you?** Visualization, process cycle tracking and reduce cost ### 14. Emerging Process Mining Service! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about IBM Process Mining?** Best part of Process mining from IBM is the seamless integration of the platform with other IBM services. We built use cases integrating data refinery and watson capability from IBM **What do you dislike about IBM Process Mining?** Process mining capabilities need improvement for discovery phase as with increased complexity of workflow it is hard to map all the possible ways to build optimized process **What problems is IBM Process Mining solving and how is that benefiting you?** Process optimization opportunities we were able to secure using IBM Process Mining. Also it helps to find the loopholes in existing process we didn't considered or were hindered. ### 15. IBM Process Mining - Intuitive and efficient tool **Rating:** 4.5/5.0 stars **Reviewed by:** JOSE ROBERTO A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about IBM Process Mining?** Powerful tool to help visualize processes and identify where this process can be improved and/or automated. Helping to reduce costs or increase productivity. **What do you dislike about IBM Process Mining?** Sometimes processes are not automated in the best way, that is, the person responsible for using the tool must contribute and perform this analysis as well to avoid problems. **What problems is IBM Process Mining solving and how is that benefiting you?** IBM Process Mining helps in the identification of processes, making it possible to improve documentation, enhance business efficiency, and identify potential automations. This increases business efficiency and may also reduce costs. ### 16. VERY INTUITIVE TOOL **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about IBM Process Mining?** The ease of creating codes and easily modularizing the scripts **What do you dislike about IBM Process Mining?** I believe that the cost, compared to others in the market, is quite high, but the benefits are also high. **What problems is IBM Process Mining solving and how is that benefiting you?** Automation of repetitive processes ### 17. Great for macro insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about IBM Process Mining?** IBM Process Mining helps us to have a more comprehensive view of business processes, aiding in the identification of inefficiencies and providing insights for optimization. There are also more chances to identify patterns, bottlenecks, and deviations, allowing measures to be taken to improve efficiency and reduce costs. **What do you dislike about IBM Process Mining?** The implementation and initial configuration may require a considerable investment of time and resources. It is also important to have qualified people to make the most of the data gathered by the tool. Another point to keep in mind is data privacy, since the tool may handle sensitive data in the process of process mining. **What problems is IBM Process Mining solving and how is that benefiting you?** Broader view of the manual processes carried out by the business area to identify bottlenecks and find better opportunities for process automation. ### 18. Ease of business analysis using Process Mining **Rating:** 5.0/5.0 stars **Reviewed by:** Renan S. | Desenvolvedor de robos, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about IBM Process Mining?** Business process self-analysis, procedure visualization, it has an excellent user-friendly interface which facilitates and saves time, is fully automated and provides efficient information and easy development. **What do you dislike about IBM Process Mining?** So far, I have no complaints, as it is meeting the company's needs and results, and it has greatly facilitated automation with transparency for the areas involved. **What problems is IBM Process Mining solving and how is that benefiting you?** After analyzing processes, it helped us identify opportunities for automation, process standardization, increased compliance, and improvement in the customer journey. ### 19. IBM Process Mining can revolutionize your company's efficiency. **Rating:** 3.5/5.0 stars **Reviewed by:** Nicholas Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about IBM Process Mining?** IBM Process Mining helps you not only to better define your current processes but also to find the best candidates for automation. **What do you dislike about IBM Process Mining?** It is a complex system to understand and truly master. **What problems is IBM Process Mining solving and how is that benefiting you?** IBM Process Mining is helping my company's clients to have a better definition of their own processes. Furthermore, it becomes clearer which processes are most interesting to automate. Therefore, by making my clients satisfied, we become satisfied! ### 20. IBM Process Mining has improved our supply chain **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle Y. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about IBM Process Mining?** IBM Process Mining uses cutting-edge technology to perform AI-powered automated processes, drastically lowering the need for human intervention in a small subset of all business operations. **What do you dislike about IBM Process Mining?** Some of the mapping steps have been difficult, and we've had to get in touch with tech support to figure out how to fix them. **What problems is IBM Process Mining solving and how is that benefiting you?** IBM Process Mining solutions can range from minor automation procedures to massive corporate processes like supply chains, however this depends on the firm and the specific department in question. You have four divisions using IBM Process Mining now, and you want to keep growing. ### 21. Streamlines process with granular details **Rating:** 4.5/5.0 stars **Reviewed by:** Arpit D. | Marketing Database Specialist, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about IBM Process Mining?** It has the capability to streamline the business process by discovering the channel, monitoring the process, and producing accurate results through collective knowledge and event logs. It addresses all kinds of anomalies, defects, or inefficiencies to adhere to the best practices. IBM as a tool is very mature and technically advanced that can be highly trusted and relied on. **What do you dislike about IBM Process Mining?** Its implementation process is painstaking that requires a lot of hassle and determination as this is a complex solution to amalgamate in the existing environment. There is also a lack of community documentation that makes it difficult to browse and retrieve use case related solutions. **What problems is IBM Process Mining solving and how is that benefiting you?** IBM has helped in end-to-end business process optimization by providing accurate log details, identifying inaccuracies, and suggesting the right approach in real time. It leverages the data accurately and perfectly for a business to succeed in the data-driven environment ### 22. Excellent Process Mining tool with AI-powered automation capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Ganesh Ram M. | Principal Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about IBM Process Mining?** The best feature I liked in IBM process mining is the integrated automation capabilities such as robotics and process modeling, which help reduce efforts while performing process mining activities. It helps to track the process and provides insights that allow us to make well-informed decisions. The dashboard offers good insights and is visually appealing. The 24/7 support team is a plus. I also liked the idea of providing a 30-day free trial as part of their Product Led Growth (PLG) initiative, which allows users to have an excellent hands-on before they buy the product. **What do you dislike about IBM Process Mining?** The one thing that the IBM team could consider certainly is the cost. The pricing may not be affordable for many. A suggestion would be to develop tiered features based on pricing, like basic features and enhanced and advanced versions. A reasonable effort has been put into providing documentation, but it has to be user-friendly for better understanding. **What problems is IBM Process Mining solving and how is that benefiting you?** IBM process mining helps detect the inefficiencies available in the process. Notifying the process, which can be automated, was of great help. As the end-to-end process was covered along all process paths, it was easier to understand the process models and derive insights. Removing non-value-added activities and automating mundane tasks helped achieve efficiency in process and better revenue realization. ### 23. Robust Data Analysis and business growth the tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed H. | Information Technology Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2022 **What do you like best about IBM Process Mining?** Nothing is more powerful and capable of handling a lot of complex processes than IBM Process Mining. This exceptional solution provides us with a lot of features that help us improve the processes for our company and our clients. The team at IBM Process Mining is helpful, and they have been able to handle all of our requests, including upgrades and changes to the systems of our clients. We have been able to improve the performance of their operational processes in a magical way that enables us to cut operational expenditures while also improving our clients' workflows. They are now able to quickly respond to customer issues and concerns as well as customer feedback with fast reactions while the operation is running smoothly with reduced costs and saved money. This allows us to give them the superior service that they really deserve. **What do you dislike about IBM Process Mining?** Sometimes during the implementation we encounter some obstacles with complex steps and configurations, but when we turn to the support they help us get over it, but it takes time. The dashboard is very user-friendly. However, they need to improve the user experience and the performance. **What problems is IBM Process Mining solving and how is that benefiting you?** When it comes to an intelligent technology supporting a digital twin of an organization, nothing beats the power of Process Mining from IBM (formerly MyInvenio) in maximizing optimization and reducing the risks of frequent changes. In the century of AI and ML, where businesses are constantly changing and developing their systems to meet the market requirements and to stay on top of the competition in the crowded international market, we have implemented IBM Process Mining for SMBs, enterprises, government institutions, and organizations, which has allowed us to have a real-time prespective of their processes and a deeper look into common bottlenecks and obstacles. We enable them to have a closer look at their performance with real-time monitoring and real-world data from their existing systems. Surprisingly, many of them were used to record information in spreadsheets and manually write reports, which was very time-consuming, not to mention inefficient. ### 24. Very good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about IBM Process Mining?** The fact of continuously optimizing business processes in a simple way. It can be used to quickly discover automation opportunities when starting a journey. **What do you dislike about IBM Process Mining?** I still have nothing to complain about regarding the subject, as it immensely increases its strategic potential. **What problems is IBM Process Mining solving and how is that benefiting you?** Organization, optimization, ease. ### 25. A good method to better understand your process **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about IBM Process Mining?** The usability is friendly, I was able to discover several insights about the process I analyzed. **What do you dislike about IBM Process Mining?** As with any data mining tool, it is necessary to perform data processing before using the tool. **What problems is IBM Process Mining solving and how is that benefiting you?** IBM can show what the bottlenecks of the process are, and with this information, we can optimize it. ### 26. Identify Automation Opportunities **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed C. | Chief Operation Officer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about IBM Process Mining?** One of the best features we really like in IBM Process Mining is the data visualization algorithm and the way it generates all processes from our different departments in one place to simplify it for us to collect all the data we need is such a genius function, We also like the IBM's advanced Machine Learning engine they developed in Process Mining, It's capable to give us the predictions to find out if there will be any delay in that case or no and the reason why this could happen. **What do you dislike about IBM Process Mining?** The documentation really needs to be more clearer and detailed for the first-timers to help them get started without surfing the Internet for help, My team needed a lot of private-sessions to just get started/ **What problems is IBM Process Mining solving and how is that benefiting you?** We use IBM Process Mining to make sure that our business operation processes are completely effective, Making it easy for us to detect data threats and performance issues with the insights we gain to easily get them fixed quickly and prevent them from happening again in the future, It's powering up our operation with incredible functions that led us to unexpected excellent successful outcomes. ### 27. Developer's view on Process Mining **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about IBM Process Mining?** Provide a way to build objective indicators to identify processes that are candidates for improvement and automation. **What do you dislike about IBM Process Mining?** It can lead to errors regarding the need for human intervention in the stages of process discovery. **What problems is IBM Process Mining solving and how is that benefiting you?** Mapping of candidate processes for automation with RPA. ### 28. Nice and UI friendly Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Mukesh K. | Data Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about IBM Process Mining?** Logging data, finding data mining patterns, monitoring, and digitally representing processes to develop for businesses. It also helps in optimizing business criteria and pipelines. **What do you dislike about IBM Process Mining?** Currently, I didn't find any but if there's a requirement I will definitely share that with the firm through chat or email, or any other communication media that is possible and available. **What problems is IBM Process Mining solving and how is that benefiting you?** Logging data, finding data mining patterns, monitoring, and digitally representing processes to develop for businesses. I'm not exhaustively using it for the organization. I researched and learned it to add it to my skillsets so that I can grow in the industry and help businesses with optimized and quick solutions. ### 29. Automating Processes **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about IBM Process Mining?** It did the job as described. Plus, it did not need a herculean effort to configure it. The interface is pleasing, which led to an ease of use. The use of AI made it simpler as there was no repetition. I enjoyed how it permitted the monitoring of processes. The USP of the product is the automation and that's why it got a vote from me. Their use of data analytics to allow the workflow is what appealed to me as well as it made us understand it better. **What do you dislike about IBM Process Mining?** The biggest issue I had is the pricing. It's unfortunate that this is more than what one can afford. There should be a lower price range. The other issue I had was that their documentation was sub-par. **What problems is IBM Process Mining solving and how is that benefiting you?** Allowing our client to optimize their business processes. The biggest advantage was that it reduced costs, though the price of a subscription did not help.It is good for helping make business decisions because of how AI has been used within this. ### 30. Smartest Process Mining Tool for all departments **Rating:** 4.5/5.0 stars **Reviewed by:** Menna A. | Data Analyst, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2022 **What do you like best about IBM Process Mining?** We are deeply in love with the power of IBM Process Mining machine learning-based engine and how it's able to provide us with predictions to know if that case is likely to be delayed or no and the main reasons why, We were able to act in the most difficult circumstances through the great amount of the detailed information we gained from the interactions between relevant data and process activities. **What do you dislike about IBM Process Mining?** All of us were too bad at the beginning because of the high level of complexity and the lack of onboarding guidance or the documentation at all, It needs more attention from the great support team of IBM, They were always there and I appreciate their help but better documentation means less support tickets. **What problems is IBM Process Mining solving and how is that benefiting you?** We had so many troubles in extracting detailed insights from our different pathways until we found this tool, We were surprised with the amount of valuable information we were able to extract from our data and the fast growth we achieved after using IBM Process Mining, We were able to create and visualize an end-to-end process that includes all of the process activities along with all of our process pathways and that's how we succeed to improve our processes through the insights we gained from analyzing the processes we discovered. ### 31. Robust Process Monitoring and Data Analysis tool **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony E. | Cheif Operation Officer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about IBM Process Mining?** I like how we are able now to professionally monitor our data and analyze everything quickly with full control over all our businesses process models and most of the marketing processes too, We became able to track all processes inside and outside the company with truly deep control over the flow of our processes and deeper insights of our performance. **What do you dislike about IBM Process Mining?** When it comes to Big Data Management it's complex for new users and they need a better guidance than the documentation, They always turn to the techinical support team or to the community experts and thankfully IBM has a good community. **What problems is IBM Process Mining solving and how is that benefiting you?** Before using IBM Process Mining we had no method to get benefits from our business data the right way, Now we became able to monitor our business operation and get insightful analysis to enhance and improve our business performance. ### 32. IBM Process Mining daily data mining boost tool **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret S. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about IBM Process Mining?** I like this data mining tool that reduced my use of virtual wizards to recompile routine data, I like the approach and support it is part of the product and it always helped us a lot at the beginning of the implementation. **What do you dislike about IBM Process Mining?** We had some problems at first but support was able to fix them, the only problem so far is the buttons being hard to find. **Recommendations to others considering IBM Process Mining:** If you are looking for a process mining tool, I highly recommend IBM products. **What problems is IBM Process Mining solving and how is that benefiting you?** We are very impressed with this tool, we used it mainly for data scraping and saved hours of time-consuming work and were able to set up the workflow properly. ### 33. Low code process mining tool is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis M. | Software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about IBM Process Mining?** It is an excellent tool to collect individual data and have a combined view of the processes. It's really good to get an idea of what's really going on and how the mining process works. I like the functionality to assess the conformance and compliance of a process. **What do you dislike about IBM Process Mining?** Collecting data from complex systems is sometimes difficult, that's the only drawback of this product. **Recommendations to others considering IBM Process Mining:** It's easy to use and you don't need to learn programming to use it. I recommend it to you. **What problems is IBM Process Mining solving and how is that benefiting you?** We are satisfied with this product, it is excellent, powerful and easy to use and we were able to perform process mining analysis easily. ### 34. A necessary tool to collect process information using IBM Process Mining **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed M. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about IBM Process Mining?** I like IBM Process Mining because I can identify blockers and bottlenecks in the process. I like that it helps speed up processes quickly and verify, retrieve documents, and update process information. **What do you dislike about IBM Process Mining?** I would like to see improvements in the visualization of the processes and change the integrated modules. **Recommendations to others considering IBM Process Mining:** It is ideal for any company, I highly recommend it because it is easy to use. **What problems is IBM Process Mining solving and how is that benefiting you?** Since using IBM Process Mining to gain insight into our processes and improve estimate and decisions to achieve our goalsh, so far so good. ### 35. End-to-end process visualization and great analytics to unlock insights **Rating:** 4.5/5.0 stars **Reviewed by:** Raul B. | Azure Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2022 **What do you like best about IBM Process Mining?** Excellent product that helps us with an end-to-end process visualization to determine bottlenecks and inefficiencies in our software development processes and a great analytical tool that provides us with data-driven insights to know the root cause of the deviation and effectively monitors all the processes to ensure that they are functioning as intended. **What do you dislike about IBM Process Mining?** Nothing to dislike about IBM Process Mining. Easy to use and user-friendly interface that allows easy manipulation. The implementation process was a smooth one and a very supportive team with responsive feedback and always available 24/7. **Recommendations to others considering IBM Process Mining:** Great product that helps with end-to-end process visualization and great analytics to identify bottlenecks and inefficiencies in your processes and continuous monitoring to ensure that they are functioning as intended with improved performance to complex workflow and increases productivity. **What problems is IBM Process Mining solving and how is that benefiting you?** -Improved workflow. -Quick and easy process visualization. -Great analytics that helps unlock insights. -It is easy to track the process from the start to the end. -Improved performance and productivity. ### 36. Helps to create a data-driven business approach **Rating:** 4.5/5.0 stars **Reviewed by:** Kunal T. | Digital Marketer, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about IBM Process Mining?** AI and ML helped us to achieve a massive growth in a short span of time which was not possible through our traditional methods. We saved approx 100 hours per month from automating repetitive tasks. Overall, we enhanced productivity effortlessly. **What do you dislike about IBM Process Mining?** As we were using an AI-rich solution for first time, we were some nervous and it seemed a bit complex. Onboarding should be more simplified for beginners. **What problems is IBM Process Mining solving and how is that benefiting you?** It helped us to optimize business processes (especially marketing practices) and get the most out of it. We analyzed the behaviour of processes, and identified the errors and improper actions that needed to be looked out. We gathered critical data from almost every process and marked important trends and elements. ### 37. A pretty good product for process mining makes it very easy to create information **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about IBM Process Mining?** I like the low code creation of analytics and with minimal deliverables, I like the focus and flexibility, it's great for process mining and everything is easy, I liked seeing the virtual components and it is simple to set up. **What do you dislike about IBM Process Mining?** It is a good solution and there is nothing wrong so far. **What problems is IBM Process Mining solving and how is that benefiting you?** In general, my experience with IBM Process Mining has been positive, allowing us to better understand the weak points of the processes and thus analyze and improve, we were able to notice productivity and drastic change in the workflow. ### 38. IBM process mining **Rating:** 4.0/5.0 stars **Reviewed by:** Harsh B. | Data Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about IBM Process Mining?** IBM process mining will help gain insights about your business process and improve it as well. **What do you dislike about IBM Process Mining?** IBM process mining is not very helpful in case of extremely complex business processes **What problems is IBM Process Mining solving and how is that benefiting you?** IBM process mining helped me reduce average time to complete an order after it was placed by customer ### 39. One of the best mining **Rating:** 5.0/5.0 stars **Reviewed by:** Kishore Kumar S. | Senior Consultant IT, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about IBM Process Mining?** It's useful tool upon others available in the market IBM does well **What do you dislike about IBM Process Mining?** Nothing to say that I have some concern here. **What problems is IBM Process Mining solving and how is that benefiting you?** Data mining is very useful tool to understand the business in current trend, this one helps me a lot to analyse and project further. ### 40. IBM Process Mining tool for real-time insights into detailed processes **Rating:** 5.0/5.0 stars **Reviewed by:** Choey Z. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about IBM Process Mining?** IBM is the only one that has a variety of excellent software and is worth discovering, I liked having a detailed view of the processes and monitoring various maps and thus improving the performance of the processes is a great achievement, it is an effective tool that knows how to take advantage of withing our company. **What do you dislike about IBM Process Mining?** We have never had any problems with the software offered by IBM, so far so good. **Recommendations to others considering IBM Process Mining:** It is a great data mining solution that will help you a lot, I recommend it. **What problems is IBM Process Mining solving and how is that benefiting you?** Great software that has been useful to manage performance and obtain a clear and precise vision of the processes and thus obtain a total balance. ### 41. IBM Process Mining wonderful tool for an affordable path to process mining **Rating:** 5.0/5.0 stars **Reviewed by:** Sayan J. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about IBM Process Mining?** I like the tool because it's great for process mining and it's flexible when used, I like that it allows me to identify blockers and bugs in processes and thus makes it easier to identify automation potentials. **What do you dislike about IBM Process Mining?** From my point of view, it is a good tool and at the moment I have no complaints. **Recommendations to others considering IBM Process Mining:** IBM Process Mining adapts to any scenario, I recommend it. **What problems is IBM Process Mining solving and how is that benefiting you?** It is used to simplify the task of analyzing processes by automating a specific process, we can analyze a set of data and tables and extract it in a simple way and thus capture it with a single click and reinforce the workforce. ### 42. Best fit for business automation and analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Umar A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about IBM Process Mining?** I like many features which is best fit for my business process . it show whole process at one place like for my HR industry job creation to hiring is a complete process can be viewed at one place and with animation i can visualise whole process. then mapping data . Data visulaisation at each point through graphs and stats made this ibm process mining a best tool to use for my business.Now i can see which resource is taking more time and which is consuming less time. **What do you dislike about IBM Process Mining?** I did'nt dislike anything at all but i think i want to see some improvement in tutorial, it is easy to use but there must be some more tuttioal , i was stuck at some point but after self learning i figured out a solution. **Recommendations to others considering IBM Process Mining:** There should be more tutorial or some use cases on youtube **What problems is IBM Process Mining solving and how is that benefiting you?** With data visualization i can see which of my company resource is taking time and which is not taking time .Now i can see whole business model at one place and i can allocate best resources where it is required. ### 43. One of the game changer softwares from IBM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2022 **What do you like best about IBM Process Mining?** We're using this IBM data mining software for understanding our customers more better, this data driven approach help us to generate more lends. In addition, it helps to know key insights from the raw data that lead us to more actionable points for our divisions. **What do you dislike about IBM Process Mining?** I think it expenses tool for the business so I doubt if small and medium enterprises can afford it. We also face problem when the data is too big so I think it can be improved with AI. **What problems is IBM Process Mining solving and how is that benefiting you?** It helps to adopt data driven approach more accurately and helps to improve business processes. ### 44. Easy to develop and manage that helps manage tasks and processes **Rating:** 5.0/5.0 stars **Reviewed by:** Evan W. | Software QA Courses, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about IBM Process Mining?** I like the features including root cause analysis and bottleneck identification, it's great for keeping and managing everything organized and error-free. **What do you dislike about IBM Process Mining?** The could improve the data fragmentation processes a bit. **What problems is IBM Process Mining solving and how is that benefiting you?** We use IBM Process Mining primarily to compress documents and identify process bottlenecks and also for development purposes. ### 45. The most beneficial software for business process automation **Rating:** 5.0/5.0 stars **Reviewed by:** Evan B. | Financial Trader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about IBM Process Mining?** Excellent all-in-one software ideal for 100% use of all internal and external metadata of our company. Its artificial intelligence software quickly detects errors that arise in the creation of new applications, and this makes it much easier for us to optimize and automate workflows. **What do you dislike about IBM Process Mining?** Due to its large number of processes and functions, it took a few weeks to implement this software. However, the support service is always very fast, solving minor problems and doubts that arise day by day. **Recommendations to others considering IBM Process Mining:** Great software that improves our internal processes and positive synergy between the company and users, generating customer satisfaction and a positive return on investment in the medium term. **What problems is IBM Process Mining solving and how is that benefiting you?** We have achieved better optimization of the front-end and back-end interface, making internal processes faster, more secure, and fewer errors. IBM Process Mining cloud services are ideal for keeping you working remotely at all times. ### 46. Helpful in turning actionable insights in to leads **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2022 **What do you like best about IBM Process Mining?** Another tool from the IBM that helps to win the customers' heart with an accurate results. This data mining collect the data from everywhere and provides actionable tips to improve business processes. The support team is very helpful and friendly that helps to understand complexity and make it easy to understand. **What do you dislike about IBM Process Mining?** Many a times a faced issue with croma extension, it is not working properly and I have to enable it again. **What problems is IBM Process Mining solving and how is that benefiting you?** It helps to gain actionable user insights in real time and help to understand Pattens, Trends, and user behaviour. ### 47. Very good platform to obtain information on business processes **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua T. | SAP CPI / PI / PO / Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about IBM Process Mining?** IBM Process Mining creates what-if analyses that make it easy to determine changes in business processes, so I like being able to maintain continuous data flow mode and reveal trends and patterns in event log data. **What do you dislike about IBM Process Mining?** Needs improvements, for example, a better onboarding guide and a bit of a UI improvement. **Recommendations to others considering IBM Process Mining:** It is adequate to be able to identify problems and optimize processes, I recommend it. **What problems is IBM Process Mining solving and how is that benefiting you?** IBM Process Mining is used for multiple reasons, monitoring, improving processes, discovering flaws in our system, and it all works fine. ### 48. I found it very helpful to discovers things in data science and to validate and improve the workflw. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2022 **What do you like best about IBM Process Mining?** To help the businesses in improvement of workflow and in data science field to improve the quality of data. **What do you dislike about IBM Process Mining?** Sometimes it does concept drift and the license cost **What problems is IBM Process Mining solving and how is that benefiting you?** It leverage the data driven approach to process optimization hence we are able to remain focused and objective in our decision making ### 49. Knowing where the processes are and being able to improve it in real time is the best **Rating:** 4.5/5.0 stars **Reviewed by:** Sarva D. | Internal analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about IBM Process Mining?** I like it because it is easy to use and it analyzes very well, and we can know where to improve processes with this incredible tool; it offers a great, very detailed view of processes in real-time from end to end and is capable of transforming our companies: and improving workflow easily and without any problem. **What do you dislike about IBM Process Mining?** For a tool that works well, at first, it seemed very complicated because it was difficult to get started. **Recommendations to others considering IBM Process Mining:** As I said before, it would work for any company that wants to improve processes and get good results and avoid efforts. **What problems is IBM Process Mining solving and how is that benefiting you?** I have been able to satisfy our daily needs since it helped us understand each process and thus be able to have a deep vision of the processes in real-time, it really is an incredible product, and I can assure you that it would work for any company that seeks to improve processes to have a better workflow. ### 50. An incredible data mining software very useful to have an image of all the processes in general. **Rating:** 5.0/5.0 stars **Reviewed by:** Sunny F. | QA Specialist at Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about IBM Process Mining?** I like its main feature that offers information on all the data in current processes and improves the agility of business processes; and drives innovation; I also like the user interface because it is intuitive; data logging is very useful for analyzing data quickly and be able to make correct decisions. **What do you dislike about IBM Process Mining?** The graphics and presentation are good, but it looks a bit outdated and needs a good update with an overview of the process. **Recommendations to others considering IBM Process Mining:** Whit this software, you can easily analyze the data; and provide the necessary analysis to make crucial decisions. **What problems is IBM Process Mining solving and how is that benefiting you?** Excellent tool for data mining with this product everything is going very well; and we can manage our data for a long time and provide the details for the analysis of the cause and the prediction and recommendation based on the data flow that comes in and help to ensure that all this is ongoing within the company. ## IBM Process Mining Discussions - [How do IBM Process mining improves operational excellence](https://www.g2.com/discussions/how-do-ibm-process-mining-improves-operational-excellence) - 1 comment, 3 upvotes - [View IBM Process Mining pricing details and edition comparison](https://www.g2.com/products/ibm-process-mining/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+00%3A36%3A45+-0500&secure%5Bsession_id%5D=58c44eba-9753-4a58-aad5-ba24547be824&secure%5Btoken%5D=71457605ed7d35608f5f762c1fe2654fbbf5161ea3e8f6b377b3d7c587292840&format=llm_user) ## IBM Process Mining Features **Process Management** - Process Library - Collaboration - Integrations - Execution Management **Process Analysis** - Real-Time Process Analysis - Process Notation - Process Mapping **Automation** - RPA Integration - Application Development **Generative AI** - AI Text Summarization **Agentic AI - Process Mining** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top IBM Process Mining Alternatives - [Celonis](https://www.g2.com/products/celonis/reviews) - 4.5/5.0 (286 reviews) - [UiPath Process Mining](https://www.g2.com/products/uipath-uipath-process-mining/reviews) - 4.5/5.0 (71 reviews) - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - 4.6/5.0 (6,097 reviews)