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Apromore Reviews & Product Details

Apromore from Salesforce: Leading Process Intelligence and AI-Driven Business Process Improvement Cutting-Edge Technology Apromore from Salesforce is the culmination of over a decade of advanced research in process mining and intelligence, leveraging Agentic AI to deliver unparalleled insights into business processes. Developed in collaboration with The University of Melbourne and leading global research labs, Apromore boasts some of the most sophisticated process mining algorithms available today. Our platform enables organizations to seamlessly uncover inefficiencies, compliance violations, and opportunities for improvement across their entire operation. Enterprise-Grade Performance Apromore is trusted by industry leaders across sectors such as finance, healthcare, IT service management, and manufacturing. Our robust platform supports the complete spectrum of process mining functionalities, including automated process discovery, conformance checking, performance analysis, and simulation. Whether you’re in banking, insurance, or logistics, Apromore empowers you to optimize operations, reduce costs, and enhance customer experience. Intelligent Process Twin Apromore goes beyond traditional process mining by integrating AI-driven capabilities that transform business process management. Our platform introduces the concept of the Intelligent Process Twin, enabling organizations to simulate changes, monitor ongoing operations in real-time, and predict potential issues before they occur. This proactive approach helps businesses stay ahead in a rapidly changing environment. Flexible Pricing Apromore offers a simple, capacity-based pricing model that scales with your needs. With no limitations on the number of processes analyzed or user accounts created, our pricing structure is designed to support organizations of all sizes, ensuring maximum value and flexibility. No-Code, Easy to Use Our platform is designed with a no-code interface, making it accessible to users across the organization, regardless of technical expertise. Apromore’s intuitive UI ensures rapid deployment and quick time-to-value, enabling teams to focus on insights rather than the complexity of the tool. AI-Powered Insights With features like predictive and prescriptive process optimization, Apromore not only helps you understand your current processes but also provides actionable recommendations for future improvements. Our platform’s AI capabilities ensure that you’re not just reacting to issues but proactively improving your operations. For more information, visit www.apromore.com

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Seller

Apromore from Salesforce

Languages Supported

German, English, French, Italian, Japanese, Spanish

Product Description

Apromore is an open-source process analytics platform offering state-of-the-art process mining capabilities combined with a powerful repository.

Overview by

Brandee Sanders

Pricing

Pricing provided by Apromore.

Free Trial

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Apromore Integrations

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Apromore Media

Apromore Demo - Shared workspace of models and logs

Organize and seamlessly share your process models and event logs across the enterprise.

Apromore Demo - Discovery of process maps and BPMN models

Automatically discover a process map or BPMN model. Apply abstraction and filtering to isolate cases of interest.

Analyse frequencies and durations of activities and handovers, using overlaid statistics on a process map or BPMN model. Dashboard detailed statistics at different levels of abstraction.

Slice and dice your process datasets by case variant, timeframe, performance measures, path, degree of rework, any attribute-value in the log and more.

Apromore Demo - Flow comparison and multi-log animation

Visually compare two or more process variants to identify structural differences. Animate variants simultaneously to understand differences in temporal dynamics.

Apromore Demo - Complete authoring environment

Create and edit BPMN process models, share your models, check their similarity, merge them and use them as input for process mining.

We’re excited to introduce the latest release of Apromore 10.1! This version brings powerful enhancements to the platform, including Compliance Center, AI and more!

Apromore Copilot: AI-Powered Process Intelligence at Your Fingertips. Apromore Copilot is your always-on, AI-driven assistant that brings simplicity and speed to process mining.

Discover how process mining is changing the way financial institutions ensure business continuity and compliance while optimizing performance with AI.

Interview with CEO Marcello La Rosa on the benefits of process mining and intelligence for SFDC customers. Recorded live at the Salesforce World Tour NYC.

Official Downloads

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Interactive Demo

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Apromore Reviews (29)

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Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

8/1/2025

"Excellent Process Mining Tool: Intuitive, Powerful, and Flexible"

4/5

What do you like best about Apromore?

Apromore stands out for its user-friendly interface and a very accessible learning curve, even for users without a strong technical background. The discovery, conformance checking, and enhancement features are well integrated and allow you to quickly gain meaningful insights to improve business processes. I especially appreciated the ease of importing logs in CSV format, and how quickly the software builds understandable and visually clear models.

The advanced filtering capabilities, along with support for time-based analysis and process variant comparison, make it a highly effective tool both for exploratory analysis and structured optimization projects. Review collected by and hosted on G2.com.

What do you dislike about Apromore?

Some advanced features (such as direct integration with ERP systems or data preparation tools) require more technical skills or the enterprise version, but that’s understandable given the open-source nature of the core platform. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/29/2025

"Well rounded process mining and simulation tool with GenAI assistant that works"

5/5

What do you like best about Apromore?

I like Apromore's ability to integrate process mining with simulation and even BPMN diagram drawing. KPI functionality is useful for presenting the results to executives. The tool is intuitive (especially filters). Ability to switch perspectives and display time/occurances/cost on activity nodes is amazing. The way Apromore displays activity nodes is best across all mining tools. Hidden feature that not many people use is exploring a slice of process directly from the dashboard charts.

We were up and running with Apromore in 2 weeks. Maybe my experience with support diffrers from others - I typically solve most questions myself and only report suggestions for improvement or bugs. The company followed through on all of my customer support requests and provided deep and detailed answers.

We use Apromore daily.

Try the new Copilot - it can answer questions such as "what are the process bottlenecks?" very accurately. Review collected by and hosted on G2.com.

What do you dislike about Apromore?

No real dislikes. The tool is forward thinking with a top quality product team. Maybe the predictor experience could be improved a bit, but that's a minor-minor comment.

I wish the platform was multi-cloud and available not only on AWS. Review collected by and hosted on G2.com.

What problems is Apromore solving and how is that benefiting you?

We use the tool primarily to create digital twins and work through scenarios to arrive at optimization decisions. A lot of hospital and healthcare use cases, such as analyzing how doctors and nurses use electronic health records.

Also had a support desk use case that allowed to understand tickets bouncing between various support sub teams. Review collected by and hosted on G2.com.

Antonio M.

IT Manager

Small-Business (50 or fewer emp.)

8/1/2025

"Empowering Autonomy in Process Analysis Yet Hindered by Limited Responsiveness and Complex Filtering"

3.5/5

What do you like best about Apromore?

What I appreciate most about the application is the freedom to work on all aspects of the process analysis completely independently, without having to rely on the company that manages the product. Review collected by and hosted on G2.com.

What do you dislike about Apromore?

The limitations of the product lie in the responsiveness of the analyses and the overly cumbersome steps required to apply filters. Review collected by and hosted on G2.com.

What problems is Apromore solving and how is that benefiting you?

The main issue is monitoring the actual flow of processes to compare how different branches carry out the same type of activity, in order to identify processes that can be shared in terms of methodology, resources, and centralized actions.

The product helps by visually highlighting the differences between the various branches, making it easier to identify which activities to focus the analysis on. Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

7/31/2025

"Apromore's platform is a total game-changer, super easy to use with powerful insights"

4.5/5

What do you like best about Apromore?

I really love how Apromore’s no-code platform makes process mining easy for everyone, not just tech experts. The AI-powered Copilot stands out, quickly identifying bottlenecks and providing clear insights. The no-code platform is a breeze to set up, letting teams dive into process mining without heavy IT involvement, and you can see results in weeks. Their customer support is fantastic—responsive, clear, and genuinely helpful, making onboarding and troubleshooting smooth. The intuitive interface and fast ROI, with results in weeks, make it a practical tool for improving operations without much hassle. Review collected by and hosted on G2.com.

What do you dislike about Apromore?

While Apromore is impressive, it’s not perfect. The platform could use more built-in automation features to act on insights directly, as it lags behind some competitors in this area. Also, its integration options, while solid for systems like Salesforce, feel limited compared to other enterprise tools, often needing custom work for less common platforms. Lastly, some advanced analytics can be tricky for non-technical users, requiring a bit of a learning curve despite the no-code promise. Review collected by and hosted on G2.com.

What problems is Apromore solving and how is that benefiting you?

Apromore tackles several key operational challenges, delivering tangible benefits for users. It solves the problem of process inefficiency by automating process discovery and mapping workflows across systems, revealing bottlenecks and redundancies. This helps me optimize operations quickly, saving time and costs. It also addresses lack of visibility into complex processes by providing clear, data-driven insights through intuitive dashboards, letting me make informed decisions without wading through raw data. Additionally, Apromore’s predictive monitoring tackles proactive risk management, forecasting issues like SLA violations, which helps me stay ahead of problems and maintain compliance. The no-code, AI-driven platform means I can dive in without needing deep technical skills, and the fast setup delivers ROI in weeks, streamlining my path to better performance and customer satisfaction. Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

5/15/2025

"Powerful and user-friendly tool that provides insights into inefficiencies and improvements"

5/5

What do you like best about Apromore?

1. Intuitive and User-Friendly Interface

Apromore is easy to navigate even for users with limited process mining experience, making it accessible for business users and analysts alike.

2. Powerful Process Discovery

It automatically discovers actual process flows from event logs, revealing deviations, bottlenecks, and inefficiencies in real operations.

3. Conformance Checking

You can compare actual process behavior against expected models to detect non-compliance and control issues.

4. Performance Analysis

It offers visual performance dashboards (e.g., throughput times, waiting times) that help quantify inefficiencies and support data-driven decisions. Review collected by and hosted on G2.com.

What do you dislike about Apromore?

1. Limited Advanced Automation Capabilities

Unlike tools like Celonis, Apromore has fewer built-in features for automating actions (e.g., triggering workflows or alerts directly from insights).

2. Steeper Learning Curve for Complex Analysis

While basic features are user-friendly, advanced functions like custom filters, scripting, or plug-in development may require technical knowledge.

3. Less Extensive Out-of-the-Box Integrations

Apromore supports major systems (like SAP and CSV imports), but has fewer native, plug-and-play connectors compared to enterprise-grade platforms like Celonis. Review collected by and hosted on G2.com.

What problems is Apromore solving and how is that benefiting you?

Apromore helps uncover hidden inefficiencies, compliance issues, and process deviations by analyzing real data from enterprise systems. This allows us to make fact-based decisions, prioritize improvements, and streamline operations—saving time, reducing costs, and improving customer experience Review collected by and hosted on G2.com.

Antonio M.

Senior Data Warehouse Analyst

Mid-Market (51-1000 emp.)

10/28/2024

Business partner of the seller or seller's competitor, not included in G2 scores.

"Process Mining made easy"

4/5

What do you like best about Apromore?

The most helpful part of Apromore is the easyness that help the users to be owner of the product and to have the product implemented easily in the company enviroment.

Great support by Apromore Team. Review collected by and hosted on G2.com.

What do you dislike about Apromore?

The dashboarding for the final users need to be more flexible. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Enterprise (> 1000 emp.)

5/13/2025

"Powerful process mining tool"

4/5

What do you like best about Apromore?

Able to bring out insights from process mining data in a few simple steps

Provide different perspectives of a process

Ability to simulate a new process for testing Review collected by and hosted on G2.com.

What do you dislike about Apromore?

Not a dislike/downside, more to do with me as I learnt Apromore as I went without initial basic user training, only had 2 sessions with an Apromore consultant. So I think I have not been able to get more out of the software Review collected by and hosted on G2.com.

Verified User in Accounting

Enterprise (> 1000 emp.)

5/13/2025

"The Leading Platform l for Process Mining"

5/5

What do you like best about Apromore?

Apromore provides leading process mining capabilities, offering in-depth insights for causes of bottlenecks and inefficiencies, allowing the visualisation of cases down to the individual level. I particularly enjoy the strong functionality of this product, with the ability to toggle between the frequency, duration and cost particularly useful. Review collected by and hosted on G2.com.

What do you dislike about Apromore?

Nothing major, but the dashboards section could be more visible to users. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

10/17/2024

"A Game-Changer for Process Mapping and Mining"

5/5

What do you like best about Apromore?

The interface is really user-friendly, making it easy to create and visualize process maps. I love the drag-and-drop features and the strong analytics, which help me spot inefficiencies quickly. The variety of features allows me to dig deep into process data, helping me find insights that drive better decisions. Plus, it integrates well with other systems, so I can use it without a lot of hassle. Review collected by and hosted on G2.com.

What do you dislike about Apromore?

One downside I’ve noticed is that some features feel a bit hidden. It can be tough to find what I need right away, which slows me down sometimes. A clearer layout or more guided navigation would definitely help new users get the most out of the tool. Review collected by and hosted on G2.com.

What problems is Apromore solving and how is that benefiting you?

Apromore tackles the challenges of understanding complex processes and identifying bottlenecks. Before using it, I often struggled to visualize how different parts of a process connected, making it hard to pinpoint where improvements were needed. Now, with Apromore, I can quickly map out processes, analyze data, and discover inefficiencies. This not only saves me time but also helps me make more informed decisions that lead to better outcomes for my projects. Review collected by and hosted on G2.com.