# Best Outbound Call Tracking Software for Small Business - Page 3 ## How Many Outbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 184 ### Category Stats (Aug 2026) - **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Outbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 119,800+ Authentic Reviews - 184+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Outbound Call Tracking Software ![G2 Grid® for Outbound Call Tracking Software plotting products by satisfaction and market presence](https://www.g2.com/categories/outbound-call-tracking/grids.png?focus%5B%5D=6227&focus%5B%5D=129760&focus%5B%5D=3296&focus%5B%5D=87468&focus%5B%5D=1188166&focus%5B%5D=95230&focus%5B%5D=4872&focus%5B%5D=4215) Highlighted products: HubSpot Sales Hub, Quo, Close, CloudTalk, Nooks, Ringover, Aircall, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/outbound-call-tracking/grids.json?focus%5B%5D=hubspot-sales-hub&focus%5B%5D=quo-quo&focus%5B%5D=close&focus%5B%5D=cloudtalk&focus%5B%5D=nooks&focus%5B%5D=ringover&focus%5B%5D=aircall&focus%5B%5D=genesys-cloud-cx&segment=small-business) **Sponsored** ### GTM Workspace - Powered by ZoomInfo Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=628&secure%5Bchosen_at%5D=2026-08-02T09%3A46%3A33Z&secure%5Bdisplayable_resource_id%5D=628&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=628&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=577&secure%5Bresource_id%5D=628&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Foutbound-call-tracking%2Fsmall-business%3Fpage%3D3&secure%5Btoken%5D=b7fd99c7c740e47939d2bef209c88efadcfbf707d60efc518664b1d912ea017f&secure%5Burl%5D=https%3A%2F%2Fwww.zoominfo.com%2Foffers%2Foutbound-call-tracking%3Fcamp_id%3D7017y000023UKOSAA4%26utm_source%3DG2%26utm_medium%3DG2clicks%26utm_campaign%3DWorkspace_OutboundCallTracking_NB-All_G2_NA_US%26utm_content%3DFT%26offer%3Dfree_trial&secure%5Burl_type%5D=custom_url) ### [lemlist](https://www.g2.com/products/lemlist/reviews) lemlist is the AI outbound platform that lets sales teams reach prospects on email, LinkedIn, calls, WhatsApp, and SMS from one place, so more of their outreach turns into booked meetings and closed deals. With lemlist, you can: - Find leads that match your ICP in a 650M+ database and enrich them with verified emails and phone numbers, no extra tools needed - Spot when prospects are ready to buy with intent signal agents that track buying signals and add leads to campaigns at the right moment - Turn scattered lead data into usable context with data enrichment agents that pull insights from LinkedIn, websites, and your CRM - Build full campaigns by chatting with lemAgent, the built-in AI agent that creates your lead list, sequence, and messages - Run automated multichannel sequences and manage every reply from one unified inbox - Keep emails out of spam with built-in deliverability tools, including lemwarm - Work from your CRM with Salesforce, HubSpot, and Pipedrive integrations, or run lemlist straight from Claude via MCP Most tools cover one part of outbound. lemlist covers the whole workflow, from finding a prospect to booking the meeting, and keeps a human in control at every step. SDRs, sales leaders, ops teams, and founders use lemlist to cut manual work and spend more of their time selling. Learn more and start your free 14-day trial at www.lemlist.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,846 #### How Do G2 Users Rate lemlist? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Personalization:** 8.5/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10) - **Information Locater:** 8.5/10 (Category avg: 8.7/10) #### Who Is the Company Behind lemlist? - **Seller:** [lemlist](https://www.g2.com/sellers/lemlist) - **Company Website:** lemlist.com - **Year Founded:** 2018 - **HQ Location:** Paris, Île-de-France, France - **Twitter:** @lemlist 2,556 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=58e64645728fb2e8fad9ba5a58c3420688932b86372225ce6718ce80678a6061&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18342604%2F&secure%5Burl_type%5D=linkedin_company_website) 254 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Small, 8% Medium #### What Do G2 Reviewers Say About lemlist? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of lemlist, thanks to its intuitive interface and supportive customer service. - Users appreciate the **user-friendly integration** of lemlist, enhancing efficiency in campaign management and workflow. - Users find Lemlist to be **incredibly helpful** for personalizing outreach at scale while maintaining a human touch. - Users value the **automation features** of lemlist, enhancing engagement while saving time and streamlining workflows. - Users love the **LinkedIn integration** of Lemlist, enhancing outreach with personalized automation for authentic engagement. ##### Cons - Users find the **missing features** in lemlist limiting, hindering adjustments and usability during campaigns. - Users find lemlist **too expensive** , especially with additional credit costs that can escalate during campaigns. - Users find the **learning curve for setup and integrations challenging** , especially when managing multiple inboxes and advanced features. - Users find the **interface complex** for managing multiple campaigns, especially when scaling and adjusting post-launch. - Users find the **email management process costly and cumbersome** , citing a steep learning curve and bugs in functionality. #### What Are Recent G2 Reviews of lemlist? **["Loyal User, Will Continue to be loyal!"](https://www.g2.com/survey_responses/lemlist-review-11730822)** **Rating:** 5.0/5.0 stars _— Omar S._ [Read full review](https://www.g2.com/survey_responses/lemlist-review-11730822) **["Ease of use, fun and effiency... I love it"](https://www.g2.com/survey_responses/lemlist-review-11977691)** **Rating:** 5.0/5.0 stars _— Julien S._ [Read full review](https://www.g2.com/survey_responses/lemlist-review-11977691) #### What Are G2 Users Discussing About lemlist? - [What is lemlist used for?](https://www.g2.com/discussions/what-is-lemlist-used-for) - 2 comments ### [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty. **Average Rating:** 4.2/5.0 **Total Reviews:** 100 #### How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)? - **Seller:** [Vonage](https://www.g2.com/sellers/vonage) - **Year Founded:** 2001 - **HQ Location:** Holmdel, NJ - **Twitter:** @Vonage 11,195 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website) 2,776 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Medium, 28% Small #### What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of Vonage Contact Center, appreciating its smooth integration and functional dialer. - Users value the **excellent customer support** of Vonage Contact Center, enhancing their overall experience with the platform. - Users value the **easy setup** of Vonage Contact Center, enabling quick implementation and seamless usability for teams. - Users value the **easy integrations** with CRM systems, facilitating quick implementation and user-friendly experiences. - Users value the **seamless CRM integration** and reliable cloud platform of Vonage Contact Center for improved service. ##### Cons - Users struggle with **call issues** like spam markings and slow connectivity, complicating their outreach efforts. - Users experience **customization difficulty** with Vonage Contact Center, finding it challenging to tailor features to their workflows. - Users note the **expensive pricing** of Vonage Contact Center, though they believe it's worth the investment compared to alternatives. - Users find the **limited customization** options in Vonage Contact Center restrict their ability to tailor the system effectively. - Users report **communication issues** with Vonage Contact Center, particularly with calls marked as spam and recent text messaging problems. #### What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)? **["Easy to use, love the simple"](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-9882226)** **Rating:** 4.0/5.0 stars _— Alba P._ [Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-9882226) **["I have had Vonage for years and had no issues"](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)** **Rating:** 4.5/5.0 stars _— Caprice R._ [Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889) #### What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)? - [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/vonage-contact-center-formerly-newvoicemedia-does-vonage-integration-with-salesforce) - [What does New Voice Media do?](https://www.g2.com/discussions/what-does-new-voice-media-do) - [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment - [What is Vonage Contact Center?](https://www.g2.com/discussions/what-is-vonage-contact-center) ### [FreJun](https://www.g2.com/products/frejun/reviews) FreJun is a cloud telephony platform that automates your business calls. Users can make outbound business calls using a unique virtual number and receive inbound calls on the same number. The calls made through the virtual numbers can be recorded and integrated with any workflow tools such as CRM and ATS. Detailed call analytics and AI insights are generated to improve team performance. FreJun also provides a unique Automated calling feature (auto-dialer) where the user can automatically call a list of numbers. By using the FreJun along with your workflow tool, the entire contact system can be automated in 5-10 minutes. **Average Rating:** 4.8/5.0 **Total Reviews:** 71 #### How Do G2 Users Rate FreJun? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Personalization:** 9.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.8/10 (Category avg: 8.8/10) - **Information Locater:** 9.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind FreJun? - **Seller:** [FreJun](https://www.g2.com/sellers/frejun) - **Year Founded:** 2019 - **HQ Location:** Seattle, WA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ca474a9000ed4b638168e06142179e5d8cdc6f7e66c79209f736a8ba21fff514&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffrejun%2F&secure%5Burl_type%5D=linkedin_company_website) 45 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Staffing and Recruiting - **Company Size:** 80% Medium, 20% Small #### What Are Recent G2 Reviews of FreJun? **["FreJun Makes Business Calling Simple, Efficient, and Seamlessly CRM-Integrated"](https://www.g2.com/survey_responses/frejun-review-13096048)** **Rating:** 5.0/5.0 stars _— Girija P._ [Read full review](https://www.g2.com/survey_responses/frejun-review-13096048) **["Easy CRM Integration, Powerful Dialing Features, and Wonderful Support"](https://www.g2.com/survey_responses/frejun-review-12780177)** **Rating:** 5.0/5.0 stars _— Ayushi S._ [Read full review](https://www.g2.com/survey_responses/frejun-review-12780177) ### [Koncert](https://www.g2.com/products/koncert/reviews) Koncert is a B2B Sales Engagement platform designed to enhance the efficiency and effectiveness of sales teams through advanced dialer technology. With over 15 years of experience in the industry, Koncert leverages artificial intelligence to facilitate more meaningful conversations and build robust sales pipelines. The platform automates the traditionally manual process of dialing prospects, allowing users to connect with live prospects more efficiently and significantly increase their conversation rates. Targeted primarily at sales professionals and organizations looking to optimize their outreach efforts, Koncert offers a suite of dialer options tailored to various sales workflows. These include the Multi-line AI Parallel Dialer, Single-line AI Flow Dialer, Agent-Assisted Dialer, and Click-to-Call Dialer. Each option integrates seamlessly with leading Customer Relationship Management (CRM) systems, ensuring that sales teams can streamline their processes without disrupting their existing workflows. This adaptability makes Koncert an ideal solution for businesses of all sizes seeking to enhance their sales engagement strategies. The key features of Koncert's dialer technology include automation capabilities that enable sales teams to connect with prospects at an unprecedented scale. By automating the dialing process, sales representatives can focus on engaging with prospects rather than spending time on manual dialing. This not only increases the number of conversations but also optimizes productivity, allowing teams to allocate their time and resources more effectively. The platform also includes AI PitchLab, which trains representatives in real time with AI-powered feedback on tone, pacing, and talk-to-listen ratios, turning every call into a coaching opportunity. Additionally, Koncert offers Waterfall Data Enrichment, which automates prospect list clean-up and boosts connect rates with accurate, enriched data from multiple sources. This feature enhances the quality of leads that sales teams engage with, further improving the likelihood of successful conversions. The platform also provides valuable insights for coaching and training purposes, enabling sales managers to refine their strategies and improve overall team performance. Koncert's AI-driven auto dialer and cadence platform stand out in the B2B sales tools market by offering a comprehensive solution that enhances both conversation rates and pipeline development. The ability to customize dialing strategies based on specific sales workflows ensures that organizations can implement a solution that meets their unique needs. By empowering sales teams to engage more effectively with prospects, Koncert plays a crucial role in driving business growth and achieving sales objectives. **Average Rating:** 4.6/5.0 **Total Reviews:** 408 #### How Do G2 Users Rate Koncert? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Koncert? - **Seller:** [Koncert](https://www.g2.com/sellers/koncert) - **Company Website:** www.koncert.com - **Year Founded:** 2004 - **HQ Location:** Windham, NH - **Twitter:** @koncert 2 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4eb4a22b72b71ae1eba1e5d71535eb05cc226351c667da1aa888debe1af354cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2590826%2F&secure%5Burl_type%5D=linkedin_company_website) 53 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, SDR - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Medium, 36% Small #### What Do G2 Reviewers Say About Koncert? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **time-saving capabilities** of Koncert, allowing efficient cold calling and quick data management. - Users value the **efficiency** of Koncert, allowing for quicker dialing and increased productivity in booking meetings. - Users love the **efficient lead generation** capabilities of Koncert, boosting their dialing speed and meeting bookings. - Users appreciate the **ease of use** of Koncert, highlighting its user-friendly design and effective results. - Users appreciate the **automation features** of Koncert, enabling efficient prospecting without manual dialing hassle. ##### Cons - Users report frequent **call issues** , including audio glitches and difficulties with dialing multiple lines effectively. - Users report frequent **dialer issues** , including glitches and difficulties with audio and tracking multiple calls. - Users experience **slow loading** issues with Koncert during high volume dialing, affecting call flow and synchronization. - Users experience occasional **software bugs** with Koncert, including crashes and issues with list uploads from Salesforce. - Users experience a **delay in communication** when calls are picked up, causing frustration during conversations. #### What Are Recent G2 Reviews of Koncert? **["Konsert’s Parallel Dialer, New UI, and AI Notes Supercharge Productivity"](https://www.g2.com/survey_responses/koncert-review-13169696)** **Rating:** 5.0/5.0 stars _— Petro C._ [Read full review](https://www.g2.com/survey_responses/koncert-review-13169696) **["Highly Efficient Calling Solution with Excellent Support"](https://www.g2.com/survey_responses/koncert-review-13089473)** **Rating:** 5.0/5.0 stars _— Lam T._ [Read full review](https://www.g2.com/survey_responses/koncert-review-13089473) #### What Are G2 Users Discussing About Koncert? - [What is Koncert used for?](https://www.g2.com/discussions/what-is-koncert-used-for) ### [InsideSales](https://www.g2.com/products/insidesales/reviews) Accelerate your company’s revenue with Playbooks from InsideSales, the smartest sales engagement platform. With Playbooks, sales professionals increase productivity, optimize customer interactions, and connect to the right buyers. Playbooks goes beyond a traditional sales auto dialer or sequencer. It doesn’t just help your team do more, it helps them do more of the right things. Reps are provided with additional contacts and recommendations of who, when, and how to reach out—making their efforts more effective. Leadership is provided with valuable insight into their remote sales team to see what’s working and what isn’t. **Average Rating:** 4.5/5.0 **Total Reviews:** 613 #### How Do G2 Users Rate InsideSales? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind InsideSales? - **Seller:** [InsideSales](https://www.g2.com/sellers/insidesales) - **Year Founded:** 2012 - **HQ Location:** Austin, TX - **Twitter:** @InsideSales\_PB 19,854 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ed17cf00f8d2a441d32892b6c90793dd676ba1383ef7164414af8224e177bfe5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsidesales-playbooks%2F&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® - **Phone:** (866) 549-0301 #### Who Uses This Product? - **Who Uses This:** Business Development Representative, Sales Development Representative - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Large, 36% Medium #### What Are Recent G2 Reviews of InsideSales? **["this tool made my life so much easier"](https://www.g2.com/survey_responses/insidesales-review-4125642)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/insidesales-review-4125642) **["Playbooks is the Winners Tool"](https://www.g2.com/survey_responses/insidesales-review-4250902)** **Rating:** 4.5/5.0 stars _— Wendell B._ [Read full review](https://www.g2.com/survey_responses/insidesales-review-4250902) #### What Are G2 Users Discussing About InsideSales? - [What is InsideSales used for?](https://www.g2.com/discussions/what-is-insidesales-used-for) ### [ConnectAndSell](https://www.g2.com/products/connectandsell/reviews) ConnectAndSell is a cutting-edge sales acceleration solution designed to enhance the efficiency and effectiveness of sales teams by facilitating more meaningful conversations with decision-makers in a shorter amount of time. By integrating human expertise with advanced artificial intelligence, ConnectAndSell streamlines the outbound sales process, making it easier for teams to engage with potential clients and drive revenue growth. Targeted primarily at sales organizations looking to optimize their outbound strategies, ConnectAndSell caters to a diverse audience, including startups, established enterprises, and sales professionals aiming to refine their approach to lead generation. The platform is particularly beneficial for teams launching new outbound initiatives or those seeking to improve existing processes. By leveraging ConnectAndSell's technology, users can expect to see a significant increase in the number of quality conversations, which is essential for closing deals and expanding their customer base. One of the standout features of ConnectAndSell is its unique combination of live agents and automation. This dual approach allows sales representatives to bypass common obstacles, such as gatekeepers, and connect directly with key decision-makers. The platform's AI-driven insights further enhance this process by providing data that helps identify the right buyers to target, ultimately leading to more booked meetings. The emphasis on compliance and scalability ensures that organizations can grow their sales efforts without compromising on regulatory standards or operational efficiency. In addition to its robust technological capabilities, ConnectAndSell positions itself as a partner in the development of sales teams. With over a decade of experience and millions of successful sales conversations under its belt, the company focuses on enablement and coaching, ensuring that sales representatives not only dial faster but also sell smarter. This commitment to rep development sets ConnectAndSell apart from traditional software solutions, as it emphasizes the importance of continuous improvement and skill enhancement within sales teams. Overall, ConnectAndSell offers a comprehensive solution for organizations looking to accelerate their sales processes. By combining human interaction with powerful automation and AI insights, it empowers sales teams to achieve their goals more efficiently while fostering an environment of growth and development. **Average Rating:** 4.3/5.0 **Total Reviews:** 229 #### How Do G2 Users Rate ConnectAndSell? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Personalization:** 8.4/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.5/10 (Category avg: 8.8/10) - **Information Locater:** 8.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind ConnectAndSell? - **Seller:** [Banzai International, Inc.](https://www.g2.com/sellers/banzai-international-inc) - **Company Website:** www.banzai.io - **Year Founded:** 2015 - **HQ Location:** Seattle, US - **Twitter:** @getbanzai 1,037 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a945735a11770d06f5e4778e7f79c1461612c719dbe8f061940e926b85d2de44&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbanzai-inc.%2F&secure%5Burl_type%5D=linkedin_company_website) 112 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Business Development Representative, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Medium, 39% Small #### What Do G2 Reviewers Say About ConnectAndSell? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **exceptional customer support** provided by ConnectAndSell, noting responsiveness and helpfulness from the team. - Users value the **time-saving features** of ConnectAndSell, enhancing productivity by connecting directly with decision-makers. - Users value the **ease of use** of ConnectAndSell, along with excellent support that enhances their calling experience. - Users highlight the **efficiency** of ConnectAndSell, boosting meetings booked while reducing dialing time significantly. - Users value the **high lead generation efficiency** of ConnectAndSell, enabling more conversations and increased meeting bookings. ##### Cons - Users often face **call issues** like delays and dropped calls, complicating their cold calling experience. - Users experience occasional **delays** in connecting calls, which leads to some dropped calls during the dialing process. - Users experience **slow loading times** with ConnectAndSell, especially when handling large contact lists and multiple tabs. - Users experience **system delays** affecting call connections, leading to dropped calls and resource-intensive applications. - Users report **connection issues** with ConnectAndSell, including call drops, delays, and resource-intensive performance problems. #### What Are Recent G2 Reviews of ConnectAndSell? **["Helped us launch our Outbound Sales initiatives!"](https://www.g2.com/survey_responses/connectandsell-review-12664460)** **Rating:** 5.0/5.0 stars _— Christina M._ [Read full review](https://www.g2.com/survey_responses/connectandsell-review-12664460) **["ConnectAndSell Supercharged Our Customer Conversations"](https://www.g2.com/survey_responses/connectandsell-review-12683115)** **Rating:** 5.0/5.0 stars _— Rob C._ [Read full review](https://www.g2.com/survey_responses/connectandsell-review-12683115) #### What Are G2 Users Discussing About ConnectAndSell? - [What is ConnectAndSell used for?](https://www.g2.com/discussions/what-is-connectandsell-used-for) ### [Freshsales](https://www.g2.com/it/products/freshsales/reviews) Freshsales è un software CRM per le vendite facile da usare e potenziato dall'IA. Affidato da oltre 65.000 aziende in tutto il mondo, Freshsales CRM aiuta i team di vendita ad attrarre lead di qualità, a impegnarsi in conversazioni contestuali, a far crescere il pipeline di vendita, a incrementare le conversioni e a potenziare la produttività. Freshsales CRM fornisce una visione a 360 gradi dei contatti e degli account per dare ai team di vendita il contesto necessario per vendere meglio. I venditori possono gestire i pipeline di vendita per visualizzare i progressi delle trattative e definire e monitorare gli obiettivi di vendita. I team di vendita possono interagire senza sforzo con i potenziali clienti e i clienti grazie alle funzionalità integrate di telefono, email e chat. Le funzionalità avanzate di automazione come i flussi di lavoro e le sequenze di vendita aumentano la produttività delle vendite e garantiscono un miglior prospecting. Freddy AI in Freshsales aiuta i venditori a redigere email di vendita contestuali, a ricevere informazioni utili sulle trattative e a non perdere mai opportunità di guadagno. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,198 #### How Do G2 Users Rate Freshsales? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.0/10 (Category avg: 9.2/10) - **Personalizzazione:** 9.0/10 (Category avg: 8.8/10) - **Registra i dati del potenziale cliente:** 9.0/10 (Category avg: 8.8/10) - **Localizzatore di informazioni:** 9.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Freshsales? - **Venditore:** [Freshworks](https://www.g2.com/it/sellers/freshworks) - **Anno di Fondazione:** 2010 - **Sede centrale:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 dipendenti su LinkedIn® - **Proprietà:** NASDAQ: FRSH #### Who Uses This Product? - **Who Uses This:** CEO, Business Development Manager - **Top Industries:** Tecnologia dell'informazione e servizi, Software per computer - **Company Size:** 68% Small, 27% Medium #### What Do G2 Reviewers Say About Freshsales? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Freshsales, trovandolo intuitivo e facile da usare per gestire i compiti. - Gli utenti amano l' **interfaccia intuitiva e le funzionalità estese** di Freshsales, migliorando la loro esperienza complessiva e l'efficienza. - Gli utenti trovano Freshsales un **utile strumento CRM** che traccia efficacemente i lead e le trattative di sviluppo aziendale. - Gli utenti apprezzano il **supporto clienti reattivo** di Freshsales, migliorando la loro esperienza con un onboarding e una guida senza intoppi. - Gli utenti apprezzano il **design intuitivo** di Freshsales, trovandolo facile da imparare e navigare su diversi dispositivi. ##### Cons - Gli utenti trovano **funzionalità mancanti** in Freshsales, portando a frustrazione con i report, l'automazione e le incoerenze di configurazione. - Gli utenti trovano che Freshsales abbia **funzionalità limitate** che ostacolano la gestione del flusso di lavoro e l'esperienza complessiva dell'utente, spingendo a considerare alternative. - Gli utenti trovano **complessità di configurazione** e capacità di reporting limitate in Freshsales, influenzando la loro esperienza complessiva con il CRM. - Gli utenti trovano la **curva di apprendimento ripida** , in particolare con i report e i flussi di lavoro automatizzati in Freshsales. - Gli utenti trovano frustranti le **opzioni di personalizzazione limitate** , in particolare con la creazione di report e l'aggiunta di campi personalizzati. #### What Are Recent G2 Reviews of Freshsales? **["CRM adatto alla logistica manca di interoperabilità matura nel settore"](https://www.g2.com/it/survey_responses/freshsales-review-12858179)** **Rating:** 4.5/5.0 stars _— Vehz H._ [Read full review](https://www.g2.com/it/survey_responses/freshsales-review-12858179) **["Un CRM pratico per gestire i lead e le interazioni con i clienti"](https://www.g2.com/it/survey_responses/freshsales-review-12946886)** **Rating:** 5.0/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/it/survey_responses/freshsales-review-12946886) #### What Are G2 Users Discussing About Freshsales? - [A cosa serve Freshsales?](https://www.g2.com/it/discussions/what-is-freshsales-used-for) - 2 comments, 1 upvote - [Quali sono i tre vantaggi del CRM?](https://www.g2.com/it/discussions/freshsales-what-are-the-three-benefits-of-crm) - 2 comments - [Che cos'è Freshsales CRM?](https://www.g2.com/it/discussions/what-is-freshsales-crm) - 1 comment - [What are the major types of CRM?](https://www.g2.com/it/discussions/what-are-the-major-types-of-crm) - 1 upvote - [Quali sono le caratteristiche del software CRM?](https://www.g2.com/it/discussions/freshsales-what-are-the-features-of-crm-software) - 1 comment ### [Natterbox](https://www.g2.com/products/natterbox/reviews) Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success. **Average Rating:** 4.4/5.0 **Total Reviews:** 133 #### How Do G2 Users Rate Natterbox? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Personalization:** 8.5/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10) - **Information Locater:** 7.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Natterbox? - **Seller:** [Natterbox Limited](https://www.g2.com/sellers/natterbox-limited) - **Company Website:** www.natterbox.com - **Year Founded:** 2010 - **HQ Location:** London, England - **Twitter:** @Natterbox 1,508 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=049e8ed08381103b3107f74fe6b8910a93c51e7fc9497d0f2f59925592958701&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnatterbox-limited%2F&secure%5Burl_type%5D=linkedin_company_website) 129 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Salesforce Administrator - **Top Industries:** Financial Services, Staffing and Recruiting - **Company Size:** 58% Medium, 31% Small #### What Do G2 Reviewers Say About Natterbox? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs. - Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction. - Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations. - Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency. - Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management. ##### Cons - Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings. - Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions. - Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience. - Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers. - Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition. #### What Are Recent G2 Reviews of Natterbox? **["Native Salesforce Integration with best in class calling capabilities"](https://www.g2.com/survey_responses/natterbox-review-12191413)** **Rating:** 5.0/5.0 stars _— Aneel Y._ [Read full review](https://www.g2.com/survey_responses/natterbox-review-12191413) **["Natterbox Keeps Getting Better: Easy Setup, Smart Automation, and Fantastic Support"](https://www.g2.com/survey_responses/natterbox-review-13152054)** **Rating:** 4.0/5.0 stars _— Kieran H._ [Read full review](https://www.g2.com/survey_responses/natterbox-review-13152054) #### What Are G2 Users Discussing About Natterbox? - [What is your experience with Natterbox for voice solutions, and how does it integrate with your CRM?](https://www.g2.com/discussions/what-is-your-experience-with-natterbox-for-voice-solutions-and-how-does-it-integrate-with-your-crm) - [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment - [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/does-vonage-integration-with-salesforce) - [How much does natterbox cost?](https://www.g2.com/discussions/how-much-does-natterbox-cost) - [What does Natterbox do?](https://www.g2.com/discussions/what-does-natterbox-do) ### [Ring.io](https://www.g2.com/products/ring-io-ring-io/reviews) Ring.io is a sales engagement platform that is all about bringing your prospects closer to your sales reps. Ring.io uses carefully picked, data-backed, high-engagement channels that let you reach your prospects and not hear crickets: SMS/MMS, email, phone, and video for sales. It's an all-in-one platform and, by leveraging integration with your CRM, you can finally focus on selling and forget about chasing another magic software to add to your toolbox. Ring.io helps you build sequences, making them data-driven and non-linear. Fancy way of saying that your selling process now dynamically adapts to the changes, be that your CRM data, manual input, or signals detected by Ring.io - you get more deals closed, faster. **Average Rating:** 4.5/5.0 **Total Reviews:** 62 #### How Do G2 Users Rate Ring.io? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Personalization:** 9.4/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.2/10 (Category avg: 8.8/10) - **Information Locater:** 9.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind Ring.io? - **Seller:** [Ring.io](https://www.g2.com/sellers/ring-io) - **Year Founded:** 2009 - **HQ Location:** Herndon, VA - **Twitter:** @ringIO 907 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c389be3336b7071b9cd2f9c4d995030e0add4b815617cb4ac330c8c3386d276a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F943286%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Ring.io? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Ring.io, making high volume calling and note-taking efficient and seamless. - Users find the **helpful admin tools** of Ring.io invaluable for efficient management and improved sales performance. - Users praise **easy integrations** with CRM, enhancing usability and streamlining caller management from any device. - Users value the **seamless CRM integration** of Ring.io, enhancing monitoring and follow-up capabilities effortlessly. - Users value the **seamless CRM integration** of Ring.io, enhancing their workflow and caller management efficiency. ##### Cons - Users experience occasional **call issues** with glitches in the web phone app and live monitor, though fixes are prompt. - Users are disappointed by the **missing features** like text messaging and call transcription options in Ring.io. - Users experience occasional **software bugs** in Ring.io, particularly with the web app and power dialer features. - Users experience **glitches in chat functionality** and issues with sending/receiving photos and messages on Ring.io. - Users experience **glitches and limited messaging options** on the Ring.io app, impacting their overall functionality. #### What Are Recent G2 Reviews of Ring.io? **["Ring.io Experience"](https://www.g2.com/survey_responses/ring-io-review-11608123)** **Rating:** 5.0/5.0 stars _— kyle s._ [Read full review](https://www.g2.com/survey_responses/ring-io-review-11608123) **["i love Ring.Io for all my sales calls"](https://www.g2.com/survey_responses/ring-io-review-11299789)** **Rating:** 5.0/5.0 stars _— Dylan N._ [Read full review](https://www.g2.com/survey_responses/ring-io-review-11299789) #### What Are G2 Users Discussing About Ring.io? - [What is Ring.io used for?](https://www.g2.com/discussions/what-is-ring-io-used-for) - 2 comments ### [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease. **Average Rating:** 4.3/5.0 **Total Reviews:** 230 #### How Do G2 Users Rate SalesCaptain? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) #### Who Is the Company Behind SalesCaptain? - **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6) - **Year Founded:** 2020 - **HQ Location:** New York, US - **Twitter:** @SalesCaptainInc 157 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5bf3e8f34d26d945a18a2e220f628264bfbc16700ef77e9ab831262c26e12b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalescaptainhq&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Operations Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 71% Small, 27% Medium #### What Do G2 Reviewers Say About SalesCaptain? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation features** of SalesCaptain, enhancing workflow and maintaining customer engagement effortlessly. - Users value the **clear and consistent communication** from SalesCaptain, enhancing client experience and organization significantly. - Users appreciate the **ease of use** of SalesCaptain, streamlining client communication and enhancing organization and efficiency. - Users appreciate SalesCaptain for its **immediate response capability** , ensuring no leads go cold during busy times. - Users appreciate the **clear and consistent communication** from SalesCaptain, enhancing client experience and building trust. ##### Cons - Users note a **steep learning curve** for initial setup, making customization and advanced features challenging at first. - Users find the **time-consuming onboarding** process frustrating, particularly for larger teams and new users of SalesCaptain. - Users desire **more sophisticated reporting** in SalesCaptain to better analyze key performance metrics and gain insights. - Users express frustration over **limited customization** , wishing for more flexibility in dashboards and reporting options. - Users note a **steep learning curve** for initial setup and advanced configuration, requiring time to adjust to features. #### What Are Recent G2 Reviews of SalesCaptain? **["Reducing Sales Complexity with a Centralized Platform"](https://www.g2.com/survey_responses/salescaptain-review-13174134)** **Rating:** 4.5/5.0 stars _— Brooks G._ [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13174134) **["Fantastic all in one communication tool"](https://www.g2.com/survey_responses/salescaptain-review-13182010)** **Rating:** 4.5/5.0 stars _— Ashlyn W._ [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13182010) ### [Ozonetel](https://www.g2.com/fr/products/ozonetel/reviews) Ozonetel est un fournisseur de premier plan dans l'industrie d'une plateforme unifiée d'intelligence de l'expérience client (oneCXi) qui permet aux entreprises de toutes tailles d'engager, de convertir et de fidéliser les clients à grande échelle. La plateforme tout-en-un native du cloud réunit les opérations de centre de contact entrants et sortants, l'engagement piloté par l'IA et l'optimisation de la main-d'œuvre, combinant évolutivité, sécurité et intelligence pour alimenter des expériences client exceptionnelles. Elle permet aux équipes de fournir des interactions plus rapides, plus intelligentes et plus personnalisées à chaque point de contact. Avec un bilan prouvé de : • Accélération des ventes de 50%, • Augmentation de la valeur à vie du client de 280% • Réduction des coûts opérationnels jusqu'à 50% • Amélioration de la rétention de 60% Ozonetel offre aux entreprises une visibilité de bout en bout, une gestion avancée des appels et un contrôle complet sur le parcours client. Ozonetel alimente plus de 3 500 entreprises dans le monde, y compris des grandes marques telles que HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa et Fitness First (Landmark Group) les aidant à offrir des expériences exceptionnelles. La plateforme gère plus de 7 milliards d'interactions client par an, permettant plus de 300 000 connexions d'agents quotidiennes dans 150 pays. **Average Rating:** 4.6/5.0 **Total Reviews:** 621 #### How Do G2 Users Rate Ozonetel? - **the product a-t-il été un bon partenaire commercial?:** 9.2/10 (Category avg: 9.2/10) - **Personnalisation:** 8.9/10 (Category avg: 8.8/10) - **Enregistrer les données des prospects:** 8.8/10 (Category avg: 8.8/10) - **Localisateur d’informations:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Ozonetel? - **Vendeur:** [Ozonetel](https://www.g2.com/fr/sellers/ozonetel) - **Site Web de l'entreprise:** www.ozonetel.com - **Année de fondation:** 2007 - **Emplacement du siège social:** San Jose, California - **Twitter:** @Ozonetel 771 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2005f17fc26643eb98e6635bbf29a9dcb7e787107d86ba2ddfefb73c99658de2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F668578%2F&secure%5Burl_type%5D=linkedin_company_website) 353 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Associer, Directeur adjoint - **Top Industries:** Services financiers, Soins hospitaliers et de santé - **Company Size:** 62% Medium, 28% Small #### What Do G2 Reviewers Say About Ozonetel? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs trouvent la **facilité d'utilisation** d'Ozonetel remarquable, permettant une configuration rapide et une gestion pratique des appels et des enregistrements. - Les utilisateurs apprécient les **fonctionnalités polyvalentes de gestion des appels** d'Ozonetel, profitant de la commodité dans la gestion des communications entrantes et sortantes. - Les utilisateurs apprécient la **gestion efficace des appels** dans Ozonetel, ce qui améliore leur capacité à gérer les demandes des clients avec aisance. - Les utilisateurs apprécient la **qualité d'appel excellente** d'Ozonetel, garantissant une communication fluide et une gestion efficace des appels. - Les utilisateurs louent le **excellent support client** d'Ozonetel, soulignant son intégration transparente et sa navigation conviviale. ##### Cons - Les utilisateurs trouvent que les **problèmes d'appel** tels que les retards et les coupures sont frustrants, ce qui impacte l'expérience client globale. - Les utilisateurs rencontrent des **problèmes de connexion** qui entraînent des retards et un support peu fiable, impactant leur expérience globale avec Ozonetel. - Les utilisateurs rencontrent des **problèmes de connectivité d'appel** , y compris des problèmes de voix et des retards, impactant la fonctionnalité globale d'Ozonetel. - Les utilisateurs rencontrent souvent des **problèmes de connectivité** avec Ozonetel, y compris de longs temps d'attente et des déconnexions fréquentes pendant les appels. - Les utilisateurs rencontrent des **problèmes techniques** tels que des problèmes de voix et des coupures d'appel, affectant la fonctionnalité et l'expérience globales. #### What Are Recent G2 Reviews of Ozonetel? **["Convivial et aide à suivre les minutes d'appel"](https://www.g2.com/fr/survey_responses/ozonetel-review-8889793)** **Rating:** 5.0/5.0 stars _— Lakshmi M._ [Read full review](https://www.g2.com/fr/survey_responses/ozonetel-review-8889793) **["Nous recevons un bon soutien de la part d'Ozonetel."](https://www.g2.com/fr/survey_responses/ozonetel-review-8823228)** **Rating:** 5.0/5.0 stars _— Kishore K._ [Read full review](https://www.g2.com/fr/survey_responses/ozonetel-review-8823228) #### What Are G2 Users Discussing About Ozonetel? - [À quoi sert Ozonetel CloudAgent ?](https://www.g2.com/fr/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments ### [TeleCMI](https://www.g2.com/products/telecmi/reviews) TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 300 #### How Do G2 Users Rate TeleCMI? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind TeleCMI? - **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi) - **Year Founded:** 2016 - **HQ Location:** chennai, Tamil Nadu - **Twitter:** @TeleCMI 40 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f68910070c9af1622d11e37e61d670fd860067190efcce3507c3642eafe10a4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13205902%2F&secure%5Burl_type%5D=linkedin_company_website) 97 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Director - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 45% Medium, 42% Small #### What Do G2 Reviewers Say About TeleCMI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of TeleCMI, finding it quick and intuitive for onboarding new agents. - Users value the **excellent customer support** from TeleCMI, enhancing their overall experience and ease of setup. - Users value the **excellent support and integration features** of TeleCMI, enhancing productivity and call quality. - Users find the **easy setup** of TeleCMI enhances onboarding and simplifies the integration process without technical issues. - Users appreciate the **reliable call quality** of TeleCMI, enhancing productivity with consistent connectivity and performance. ##### Cons - Users are frustrated by the **lack of mobile app features** , particularly limited access to history beyond one month. - Users find the **dashboard overly complex** and suggest simplifying the UI for a better experience. - Users feel the **limited customization** options restrict their ability to personalize and simplify the TeleCMI interface. - Users find the **missing features** of TeleCMI limiting, especially in call log accessibility and dashboard navigation. - Users find the **UX improvement necessary** , indicating a need for a more user-friendly and simplified interface. #### What Are Recent G2 Reviews of TeleCMI? **["A Reliable Communication Solution for Educational Institutions"](https://www.g2.com/survey_responses/telecmi-review-13115429)** **Rating:** 5.0/5.0 stars _— Payel P._ [Read full review](https://www.g2.com/survey_responses/telecmi-review-13115429) **["Great platform for call management and team productivity"](https://www.g2.com/survey_responses/telecmi-review-13110455)** **Rating:** 5.0/5.0 stars _— Summeet k._ [Read full review](https://www.g2.com/survey_responses/telecmi-review-13110455) #### What Are G2 Users Discussing About TeleCMI? - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### [Revenue.io](https://www.g2.com/products/revenue-io/reviews) Revenue.io is a Salesforce-native revenue platform that unifies sales engagement, sales dialer, conversation intelligence, sales enablement, revenue intelligence, and real-time coaching in a single system. Unlike standalone tools that sit outside the CRM and sync data back later, Revenue.io operates directly inside Salesforce. Every call, email, meeting, and engagement signal is captured and recorded in the CRM in real time. The platform is designed to improve sales execution while preserving Salesforce as the system of record. Learn more at www.revenue.io. **Average Rating:** 4.7/5.0 **Total Reviews:** 570 #### How Do G2 Users Rate Revenue.io? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.3/10 (Category avg: 8.8/10) - **Information Locater:** 9.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind Revenue.io? - **Seller:** [Revenue.io](https://www.g2.com/sellers/revenue-io) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, CA - **Twitter:** @revenue\_io 4,277 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b404a0f03710cafe3c17b2b174bc161c987bd00d9d9b1a15a504eeef1f23cdfc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2625815%2F&secure%5Burl_type%5D=linkedin_company_website) 102 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Medium, 22% Small #### What Do G2 Reviewers Say About Revenue.io? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **exceptional customer support** from Revenue.io, delivering fast, friendly, and effective assistance whenever needed. - Users find Revenue.io **very easy to use and intuitive** , streamlining workflows and enhancing team productivity effortlessly. - Users commend the **exceptional support** from Revenue.io, with responsive, friendly assistance enhancing their experience significantly. - Users highlight the **easy setup process** with Revenue.io, enjoying seamless implementation and exceptional support from the team. - Users value the **seamless Salesforce integration** , which enhances efficiency and minimizes admin work in sales operations. ##### Cons - Users experience **call issues** like headset disconnections and challenges tracking call history, affecting usability during meetings. - Users desire **missing advanced features** in Revenue.io, including AI enhancements and better support communication options. - Users find the **limited features** of Revenue.io restrict their integration options and overall mobile experience. - Users face **connection issues** with Revenue.io, experiencing dropped calls and unreliable mobile functionality. - Users experience **dialer issues** , such as trouble locating calls and tracking recent contacts efficiently. #### What Are Recent G2 Reviews of Revenue.io? **["Effortless Sales Automation with Salesforce Integration"](https://www.g2.com/survey_responses/revenue-io-review-12801480)** **Rating:** 4.5/5.0 stars _— Alex M._ [Read full review](https://www.g2.com/survey_responses/revenue-io-review-12801480) **["Empowers Sales with Easy Call Review and Coaching"](https://www.g2.com/survey_responses/revenue-io-review-13020882)** **Rating:** 5.0/5.0 stars _— Angelique G._ [Read full review](https://www.g2.com/survey_responses/revenue-io-review-13020882) #### What Are G2 Users Discussing About Revenue.io? - [What is Revenue.io used for?](https://www.g2.com/discussions/revenue-io-what-is-revenue-io-used-for) - [What is Revenue.io used for?](https://www.g2.com/discussions/what-is-revenue-io-used-for) ### [CTM](https://www.g2.com/products/ctm-ctm/reviews) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. **Average Rating:** 4.5/5.0 **Total Reviews:** 727 #### How Do G2 Users Rate CTM? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 9.5/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.4/10 (Category avg: 8.8/10) - **Information Locater:** 9.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind CTM? - **Seller:** [CTM](https://www.g2.com/sellers/ctm) - **Company Website:** www.ctm.com - **Year Founded:** 2009 - **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108 - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e90e1ba65d05b8a5b4f0d3bd6c992024b816c8b1feafc4f490ff94cd66b60a39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5377709%2F&secure%5Burl_type%5D=linkedin_company_website) 114 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 65% Small, 30% Medium #### What Do G2 Reviewers Say About CTM? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **exceptional customer support** of CallTrackingMetrics, emphasizing their reliability and dedication to assisting users. - Users appreciate the **user-friendly interface** of CTM, making setup and navigation straightforward and efficient. - Users appreciate the **excellent customer service** provided by CallTrackingMetrics, enhancing their overall experience and satisfaction. - Users appreciate the **easy access to data** for tracking marketing success and improved call routing features. - Users value the **user-friendly interface** and exceptional support of CallTrackingMetrics, enhancing efficiency and scalability in operations. ##### Cons - Users find the **learning curve steep** , making navigation and reporting functionalities challenging to master over time. - Users find the **complexity of navigating reports** and settings challenging, impacting their efficiency with CTM. - Users find the **difficult navigation** of CTM frustrating, making data access and reporting a complex task. - Users face a **steep learning curve** with CTM, requiring time to master the UI and features effectively. - Users face significant **missing functionality** issues, leading to unresolved problems and a frustrating experience with CTM. #### What Are Recent G2 Reviews of CTM? **["CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance"](https://www.g2.com/survey_responses/ctm-review-10369199)** **Rating:** 4.5/5.0 stars _— Loganathan V._ [Read full review](https://www.g2.com/survey_responses/ctm-review-10369199) **["CallTrackingMetrics the #1 call center VOIP software."](https://www.g2.com/survey_responses/ctm-review-5310809)** **Rating:** 5.0/5.0 stars _— Alex F._ [Read full review](https://www.g2.com/survey_responses/ctm-review-5310809) #### What Are G2 Users Discussing About CTM? - [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for) ### [Clari](https://www.g2.com/it/products/clari/reviews) Clari+Salesloft è un'azienda di intelligenza artificiale che trasforma le categorie e progetta il futuro delle entrate. Creando il primo Sistema di Entrate Predittivo al mondo, aiutiamo le organizzazioni a superare applicazioni frammentate e sistemi di registrazione per un modello che guida e adatta continuamente l'esecuzione delle entrate. La nostra piattaforma cattura i segnali dei dati delle trattative e utilizza un'intelligenza artificiale su misura per creare il contesto giusto e stimolare l'azione tra i team di vendita. Invece di intuizioni disconnesse e flussi di lavoro isolati, i team di vendita operano con una comprensione condivisa, decisioni più rapide e un'esecuzione che rimane allineata al business. Affidato da migliaia di imprese tra cui Adobe, 3M, IBM e Zoom, Clari+Salesloft alimenta le previsioni, evidenzia i rischi del pipeline e guida l'esecuzione proattiva, restituendo migliaia di ore al campo e consentendo una crescita prevedibile e scalabile. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,503 #### How Do G2 Users Rate Clari? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.2/10 (Category avg: 9.2/10) - **Personalizzazione:** 9.0/10 (Category avg: 8.8/10) - **Registra i dati del potenziale cliente:** 8.9/10 (Category avg: 8.8/10) - **Localizzatore di informazioni:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Clari? - **Venditore:** [Salesloft](https://www.g2.com/it/sellers/salesloft) - **Anno di Fondazione:** 2011 - **Sede centrale:** Atlanta, GA - **Twitter:** @Salesloft 18,437 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c72bf0f0f6a02380b7fe128396fa033291b10b85b3fc210dd4659ed9b53b1e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2296178%2F&secure%5Burl_type%5D=linkedin_company_website) 1,097 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 47% Medium, 41% Large #### What Do G2 Reviewers Say About Clari? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Clari per le previsioni, apprezzando la sua interfaccia intuitiva e gli aggiornamenti senza soluzione di continuità. - Gli utenti apprezzano la **facilità d'uso** nel Forecasting di Clari, permettendo aggiornamenti rapidi e un eccellente monitoraggio rispetto alle quote. - Gli utenti apprezzano Clari per i suoi **aggiornamenti in tempo reale e l'integrazione senza soluzione di continuità con Salesforce** , migliorando l'efficienza del flusso di lavoro e la visibilità nelle opportunità di vendita. - Gli utenti trovano l' **integrazione con Salesforce** inestimabile per una gestione dei dati semplificata e capacità di previsione migliorate all'interno di Clari. - Gli utenti trovano Clari **incredibilmente utile** per una facile previsione e una gestione efficace delle entrate, semplificando notevolmente i compiti amministrativi. ##### Cons - Gli utenti sperimentano **limitazioni di personalizzazione** con Clari, rendendo difficile soddisfare efficacemente le esigenze aziendali uniche. - Gli utenti trovano **personalizzazione limitata** in Clari, ostacolando soluzioni su misura per esigenze aziendali uniche e approfondimenti del team. - Gli utenti sperimentano una **ripida curva di apprendimento** con Clari a causa della configurazione iniziale e di un layout dell'interfaccia utente confuso. - Gli utenti trovano **funzionalità mancanti** in Clari, con limitazioni nel filtraggio, nella personalizzazione e nella funzionalità dell'app mobile che influenzano la loro esperienza. - Gli utenti sperimentano **una riflessione incoerente dei dati di Salesforce** in Clari, portando a confusione e potenziali errori nei report. #### What Are Recent G2 Reviews of Clari? **["Clari ha soddisfatto e superato le nostre aspettative per la nostra organizzazione GTM"](https://www.g2.com/it/survey_responses/clari-review-10775002)** **Rating:** 4.0/5.0 stars _— Eric M._ [Read full review](https://www.g2.com/it/survey_responses/clari-review-10775002) **["Revisione della piattaforma Clari da una prospettiva RevOps"](https://www.g2.com/it/survey_responses/clari-review-12400239)** **Rating:** 5.0/5.0 stars _— Matt D._ [Read full review](https://www.g2.com/it/survey_responses/clari-review-12400239) #### What Are G2 Users Discussing About Clari? - [In che modo l'integrazione di Groove con Clari migliora le operazioni di vendita e di ricavo?](https://www.g2.com/it/discussions/how-does-groove-s-integration-with-clari-enhance-sales-and-revenue-operations) - 1 comment - [Come viene utilizzata Groove, una società di Clari, per migliorare l'efficienza operativa e l'esperienza utente nel suo specifico settore?](https://www.g2.com/it/discussions/how-is-groove-a-clari-company-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - [Come faccio ad aggiungere groove a Gmail?](https://www.g2.com/it/discussions/how-do-i-add-groove-to-gmail) - 1 comment - [Quanto costa groove?](https://www.g2.com/it/discussions/how-much-does-groove-cost) - 1 comment, 1 upvote - [Cosa significa groove nella musica?](https://www.g2.com/it/discussions/what-groove-means-in-music) - 7 comments - [‹ Prev‹ Prev](/categories/outbound-call-tracking/small-business?order=g2_score&page=2#product-list) - [1](/categories/outbound-call-tracking/small-business?order=g2_score#product-list) - [2](/categories/outbound-call-tracking/small-business?order=g2_score&page=2#product-list) - 3 - [4](/categories/outbound-call-tracking/small-business?order=g2_score&page=4#product-list) - [5](/categories/outbound-call-tracking/small-business?order=g2_score&page=5#product-list) - [Next ›Next ›](/categories/outbound-call-tracking/small-business?order=g2_score&page=4#product-list) Spotlight Categories [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence) [Time Tracking Software](https://www.g2.com/categories/time-tracking-software) [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) [Contract Management Software](https://www.g2.com/categories/contract-management) Similar Categories - [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools) - [Conversation Intelligence](/categories/conversation-intelligence) - [Digital Sales Room](/categories/digital-sales-room) - [Email Tracking](/categories/email-tracking) - [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing) - [Sales Coaching](/categories/sales-coaching) - [Sales Enablement](/categories/sales-enablement) - [Sales Engagement](/categories/sales-engagement) - [Salesforce CRM Document Generation](/categories/salesforce-crm-document-generation) - [Sales Performance Management](/categories/sales-performance-management) - [Sales Planning](/categories/sales-planning) - [Sales Training and Onboarding](/categories/sales-training-and-onboarding) [Browse Outbound Call Tracking Themes](/categories/outbound-call-tracking/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated Products classified in the overall Outbound Call Tracking category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Outbound Call Tracking to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Outbound Call Tracking category. In addition to qualifying for inclusion in the Outbound Call Tracking Software category, to qualify for inclusion in the Small Business Outbound Call Tracking Software category, a product must have at least 10 reviews left by a reviewer from a small business. Show More * * * ## How Do You Choose the Right Outbound Call Tracking Software? ### What You Should Know About Outbound Call Tracking Software ### What is Outbound Call Tracking Software? Outbound call tracking software provides sales teams with a unified platform to place outbound calls and manage leads. Outbound call tracking software allows users to place calls directly from their desktop rather than using a mobile phone which allows them to spend less time dialing and more time focusing on selling. Many outbound call tracking software also offers tools for call recording, call analytics, and provides a full call transcription so users are enabled to easily identify important parts of a conversation. Key Benefits of Outbound Call Tracking Software - Provides a seamless platform to call and keep track of leads - Offers call analytics to users so they are able to identify key selling points in a conversation - Saves time by eliminating the need to manually input contact information - Helps remind sales teams to follow up on leads that are lingering in the call log ### Why Use Outbound Call Tracking Software? Outbound call tracking software is used as a way to minimize many of the manual tasks that are generally associated with calling and keeping track of leads. When a call is made with outbound call tracking software, the contact information is stored and the call is automatically logged with both the date and time of the call. In addition, outbound call tracking software provides analytics and call transcriptions that prove to be extremely useful for salespeople to go back and reference at a later time after a call is completed. While it may be very difficult to keep notes while users are having an active conversation with their lead, call transcriptions automatically record and transcribe an entire conversation. This allows users to go over the entire conversation and identify key information. **Sales coaching —** A major benefit of using outbound call tracking software is the ability to record outbound calls. Recording outbound calls allows users to review and assess whether or not certain tactics are working or if they need to switch up their call strategy. Honing in on which call tactics are the most effective help sales teams have more call recipients being receptive and willing to listen to sales calls. **Lead tracking —** When users reach out to a lead with outbound call tracking software, the software automatically marks that the lead has been reached out to. This provides the user with a visual reminder of whether or not they reached out to a lead. Outbound call tracking software also marks the number of times a lead was contacted which indicates if a lead is particularly unresponsive and not worth a sales representative’s time. ### Who Uses Outbound Call Tracking Software? Outbound call tracking software is most often used by various job functions that need to manage leads and engage with customers on a daily basis. **Sales teams —** Perhaps the most common use case for outbound call tracking software are the enterprise sales teams. Enterprise sales teams are constantly tracking down leads, and searching for key points in a conversation that may help contribute to a final sale. As such, they are able to leverage the many benefits of the call transcription and lead tracking features in outbound call tracking software. **Call centers —** Employees in the field of telemarketing and other outbound call centers utilize many of the quick dialing systems that are found in an outbound call tracking software. Outbound call tracking software queues up a long list of leads that can continuously make calls immediately when one is finished. This way users do not have to waste time dialing and are enabled to spend more of their time speaking to clients, customers, and other prospects. ### Outbound Call Tracking Software Features Outbound call tracking software has a variety of features to record, transcribe, and analyze calls. These features allow users to focus on prospecting leads as well as take care of current customers. **Tracking numbers —** Some outbound call tracking software provides users with tracking numbers that can be used with area codes from anywhere in the world. For example, if a midwest sales representative is reaching out to a lead on the east coast, then the call will appear to the receiver denoting that the sales representative is local and with an east coast zip code. This provides a higher success rate with calls being received as people will feel more comfortable answering a phone call from someone in the same area code. **Outbound call reports —** Outbound call tracking software provides users with reports that allow them to track the overall rate of response from outbound calls. This feature can help users track their performance. **Peak hours —** Peak hours features of outbound call tracking software use analytics to determine what the peak hours are to place outbound calls. This feature drills analytics down to different time zones and will alert the user which peak hours are for each lead. Understanding what times are the most effective for outbound calling will result in higher answer rates. **Call recording —** Call recording features allow users to analyze past conversations with leads and prospects. This helps users identify any common pain points and improve overall call strategy. **Call notifications —** Call notification features provide users with various notifications regarding missed and upcoming calls. If a user missed a call and never reached back out to a lead, then the software will remind and notify the user. Similarly, if a user has an upcoming call scheduled, then the software will notify the user ahead of time to prepare for the call. **Call logging —** Call logging features automatically logs the date, time, duration, and outcome of a call. This helps users identify how long it has been since they have connected with the prospect, and whether or not the prospect answered or stayed on the phone for a long time. Automatic call logging means users do not have to remember to log the call as well which saves them from tedious manual work. Other Features of Outbound Call Tracking Software: [Automated Emails Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/automated-emails), [Click-to-Call Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/click-to-call), [Daily Summary Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/daily-summary), [Sorts Prospects Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/sorts-prospects) ### Potential Issues with Outbound Call Tracking Software **Excessive contact information —** Often, businesses already have a contact information software in place such as a customer relationship management (CRM) software. When businesses install a CRM alongside an outbound call tracking software, it may often lead to mismatched contact information where one software lists a different contact number than the other. This can lead to confusion and eventually require the user to hunt down the correct information, hence wasting time. **Lack of customer trust —** Outbound call tracking software has the capability of making calls with an area code that appears close to the customer who is receiving the call. When the customer discovers that the call is not actually being made from the same area, it may deter them from continuing a conversation. ### Software and Services Related to Outbound Call Tracking Software Outbound call tracking software can be integrated with a variety of software that helps users manage all information pertaining to leads. Having a central location to manage lead contact information, as well as relevant notes on the customer account provides a more efficient and effective strategy for managing customer information. **Customer relationship management (CRM) software —** One of the most tedious tasks for sales representatives is manually inputting calls into a [CRM software](https://www.g2.com/categories/crm). When users integrate a CRM with outbound call tracking software, the call tracking software automatically records the date, time, and place of the call so users are able to spend their time on other tasks. Additionally, CRM is usually a business’s central location for storing customer data. With customer data easily available, users can make more informed calls and quickly fetch contact information. **A/B testing software —** Another popular integration for outbound call tracking software is [A/B testing software](https://www.g2.com/categories/a-b-testing). A/B testing software allows teams to test and measure the success of various conversation types with callers. By testing a few conversation tactics and styles, callers can hone in on which sales tactics are working and which are not.