We use freshsales mainly as a call management program, as our company does not use the lead-> sale type model. It has worked very well for us, and the customer service is top notch, replying to our inquiries very quickly and effectively. It is also a good way to send emails and have all agents with visibility and the ability to step in if needed. It is easy to use, and intuitive. We use it daily, at all times of year. Review collected by and hosted on G2.com.

The only thing left desired is the ability to quickly manage leads (especially removing undesired lead or figuring out which need to be combined) Some sort of CRM management features at our pay level is what would would like. Review collected by and hosted on G2.com.