Best Live Chat Software for Small Business - Page 4

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 507

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 103,300+ Authentic Reviews
  • 507+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zoho Desk, Zendesk for Customer Service, WhatsApp Business Platform, Tidio, Fin, Podium, Smartsupp, and Jotform AI Agents.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=fin&focus%5B%5D=podium&focus%5B%5D=smartsupp&focus%5B%5D=jotform-ai-agents&segment=small-business)

Richpanel

Richpanel is the AI-native helpdesk for ecommerce and DTC brands. You hire an AI support team and the helpdesk your humans work in, on one platform and one bill. The AI resolves the repeat work end to end. Your people stay in control of the exceptions. Most CX software bolted AI onto a 2010s ticketing system. Richpanel rebuilt the helpdesk around the AI. The AI CX team you hire: • Customer AI resolves routine conversations autonomously: refunds, order tracking (WISMO), cancellations, subscription changes, returns and policy questions. 70 to 80% autonomous resolution at maturity. • Copilot AI researches, drafts replies and executes actions for your human agents, around 5x throughput. • QA AI reviews 100% of closed conversations, finds gaps and feeds fixes back into policy. • CX Manager AI reads your business, writes the SOPs, configures the agents and improves the system per brand. The AI that builds the AI. Why teams switch to Richpanel: • A real Gorgias, Zendesk, Intercom and Freshdesk alternative. AI that resolves, not just deflects. • No double-meter pricing. Pick your model (Claude, GPT or Gemini) and tokens. About $0.25 per conversation. • 50% AI resolution guaranteed in 30 days, or your money back. • Live on your store fast, with one-click Gorgias and Zendesk import. • HIPAA-audited, SOC 2 Type II (zero exceptions) and GDPR-audited. Trusted by 2,000+ brands including Ridge, Jones Road and Pela. Compare Richpanel and learn more: richpanel.com/compare/gorgias richpanel.com/compare/zendesk richpanel.com/learn/best-ai-agents-customer-support richpanel.com/security

Average Rating: 4.7/5.0

Total Reviews: 92

How Do G2 Users Rate Richpanel?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Development: 8.4/10 (Category avg: 8.5/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind Richpanel?

  • Seller: Richpanel
  • Year Founded: 2019
  • HQ Location: San Jose, California
  • Twitter: @Richpanel
    363 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Manager
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 82% Small, 17% Medium

What Do G2 Reviewers Say About Richpanel?

AI-generated summary from verified user reviews

Pros
  • Users love the exceptional customer support of Richpanel, highlighting quick responses and a resourceful, attentive team.
  • Users find Richpanel's ease of use beneficial, as it simplifies tasks for customer service teams effectively.
  • Users appreciate the helpful support provided by Richpanel, enhancing team collaboration and customer service efficiency.
  • Users commend the quick response from Richpanel's support team, enhancing their overall experience and satisfaction.
  • Users value the automation efficiency of Richpanel, enhancing organization and speeding up customer support dramatically.
Cons
  • Users report integration issues with Richpanel, expressing a desire for more compatible tools and streamlined processes.
  • Users find Richpanel's chat limitations frustrating, citing organization issues and a lack of essential automation features.
  • Users express a need for improved documentation and features, particularly for integrations and setup guidance.
  • Users find Richpanel to be not user-friendly, citing disorganization and complexity in functionality and setup.
  • Users find setup difficulties with Richpanel due to inadequate documentation and complicated automation processes.

What Are Recent G2 Reviews of Richpanel?

What Are G2 Users Discussing About Richpanel?

Gladly

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/.

Average Rating: 4.7/5.0

Total Reviews: 1,087

How Do G2 Users Rate Gladly?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Gladly?

  • Seller: Gladly
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, California
  • Twitter: @gladly
    4,071 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    222 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Experience Advisor
  • Top Industries: Retail, Consumer Services
  • Company Size: 61% Medium, 22% Small

What Do G2 Reviewers Say About Gladly?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Gladly, making it accessible and beginner-friendly for efficient customer engagement.
  • Users find Gladly extremely helpful for staying organized and easily accessing tools for customer support.
  • Users appreciate the innovative features of Gladly, enhancing efficiency with ticket automation and seamless interactions.
  • Users appreciate the efficiency of Gladly, enhancing workflow and simplifying customer interactions seamlessly.
  • Users value the exceptional onboarding process at Gladly, enhancing collaboration and efficiency in customer service.
Cons
  • Users note the missing features in Gladly, especially in reporting and third-party integrations, affecting usability.
  • Users find the complexity of managing notifications and data overwhelming, hindering their efficiency and response times.
  • Users feel Gladly has limited features that hinder efficiency and accuracy, particularly with AI capabilities and integrations.
  • Users face a slight learning curve initially, though onboarding support helps ease the transition to using Gladly.
  • Users find Gladly's limited customization options for reporting and interface features constrain their analytical capabilities and comfort.

What Are Recent G2 Reviews of Gladly?

What Are G2 Users Discussing About Gladly?

Octadesk

The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can.

Average Rating: 4.6/5.0

Total Reviews: 66

How Do G2 Users Rate Octadesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 7.9/10 (Category avg: 8.5/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind Octadesk?

  • Seller: Octadesk
  • Year Founded: 2008
  • HQ Location: Sao Paulo, SP
  • Twitter: @octadesk
    85 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    122 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 62% Small, 35% Medium

What Do G2 Reviewers Say About Octadesk?

AI-generated summary from verified user reviews

Pros
  • Users find Octadesk easy to use, appreciating its intuitive design and efficient service centralization.
  • Users praise the intuitive design of Octadesk, noting its intelligent features enhance customer interaction and save time.
  • Users love the AI efficiency of Octadesk, enhancing customer interactions and significantly saving time on management.
  • Users appreciate the intuitive automation in Octadesk, which enhances customer interactions and saves valuable time.
  • Users appreciate the intelligent automation features of Octadesk, enhancing customer interactions and saving valuable time.
Cons
  • Users find Octadesk's limited chatbot setup challenging, particularly when configuring flows for multiple connected numbers.
  • Users find Octadesk's limited chatbot features restrictive, especially when setting up flows for multiple numbers.
  • Users find the chatbot setup limited, especially when creating flows for each connected number.
  • Users find the chatbot setup limitations of Octadesk frustrating, particularly when creating flows for multiple numbers.
  • Users find the limited customization of Octadesk's chatbot setup frustrating, especially with multiple connected numbers.

What Are Recent G2 Reviews of Octadesk?

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Chaty

Chaty is a communication tool designed to enhance customer engagement by integrating multiple messaging platforms into a single, customizable widget. It allows website visitors to connect with businesses through their preferred channels, such as WhatsApp, Facebook Messenger, Telegram, Viber, and more, without leaving the site. This seamless integration streamlines communication, improving user experience and increasing conversion rates. Key Features and Functionality: - Multi-Channel Integration: Supports over 20 messaging platforms, including WhatsApp, Facebook Messenger, Telegram, Viber, Line, Instagram, and more, enabling customers to choose their preferred method of communication. - Customizable Widget: Offers extensive customization options for the chat widget's appearance, including colors, fonts, icons, and positions, ensuring it aligns with the website's branding. - Operational Hours Management: Allows businesses to set specific operational hours, displaying the chat widget only during designated times and providing automated replies outside those hours to maintain customer engagement. - Easy Deployment: Designed for straightforward installation via a simple script or plugins compatible with popular platforms like WordPress, Shopify, and Wix, making it accessible to businesses of all sizes. - Analytics and Performance Tracking: Integrates with Google Analytics to monitor customer interactions and chat performance, enabling businesses to analyze data and refine their communication strategies. Primary Value and Solutions Provided: Chaty addresses the challenge of managing multiple communication channels by consolidating them into a single, user-friendly interface. This integration ensures that businesses can engage with customers on their preferred platforms, leading to improved customer satisfaction and higher conversion rates. By offering extensive customization options and easy deployment, Chaty empowers businesses to enhance their online presence and streamline customer interactions effectively.

Average Rating: 4.7/5.0

Total Reviews: 18

How Do G2 Users Rate Chaty?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Lead Development: 9.5/10 (Category avg: 8.5/10)
  • Customization : 9.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Chaty?

  • Seller: Chaty
  • Year Founded: 2018
  • HQ Location: Tel Aviv, IL
  • Twitter: @premioplugins
    18 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    55 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 6% Large

What Do G2 Reviewers Say About Chaty?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Chaty's ease of use and versatile communication channels, making support seamless and effective.
  • Users admire the ease of use of Chaty, highlighting its user-friendly setup and seamless multi-channel communication.
  • Users appreciate the easy communication offered by Chaty, enhancing support for students with diverse preferences and channels.
  • Users commend Chaty's quick and easy setup, praising its user-friendly interface for seamless social media integration.
  • Users love the user-friendly interface of Chaty, making navigation and communication seamless and straightforward.
Cons
  • Users express concern over the lack of built-in live chat or phone app for distributed call centers, limiting functionality.
  • Users feel Chaty lacks missing features like FAQ responses and custom bot integration for improved support.

What Are Recent G2 Reviews of Chaty?

Sprinklr Service

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Key Features Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors. Recognized leader: Named a Strong Performer in The Forrester Wave: Contact-Center-As-A-Service Platforms, Q2 2025, a Leader in The Forrester Wave: Conversational AI For Customer Service, Q2 2024, Digital Customer Interaction Solutions, Q2 2024, and recognized as a Contact Center Leader by G2.

Average Rating: 4.3/5.0

Total Reviews: 695

How Do G2 Users Rate Sprinklr Service?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lead Development: 8.0/10 (Category avg: 8.5/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Sprinklr Service?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • Twitter: @Sprinklr
    38,047 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Social Media Manager, Community Manager
  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 41% Large, 31% Medium

What Do G2 Reviewers Say About Sprinklr Service?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Sprinklr Service, finding it simple and powerful for enhancing customer experience.
  • Users value the user-friendly interface of Sprinklr Service, simplifying social media management with customizable features and convenience.
  • Users value the comprehensive services offered by Sprinklr, appreciating the seamless integration and professional support from the team.
  • Users value the efficiency of Sprinklr Service, seamlessly managing multiple channels within a single interface.
  • Users commend the excellent customer support of Sprinklr Service, highlighting its responsiveness and commitment to enhancing user experience.
Cons
  • Users find the complexity of Sprinklr Service overwhelming, especially when dealing with extensive features and user management issues.
  • Users experience a steep learning curve with Sprinklr Service, requiring significant training for effective usage.
  • Users note missing features in Sprinklr Service, requiring native posting and affecting overall workflow efficiency.
  • Users experience slow loading times in Sprinklr Service, impacting efficiency while fetching keywords and creating cases.
  • Users find the steep learning curve of Sprinklr Service challenging, requiring extensive training and support to navigate effectively.

What Are Recent G2 Reviews of Sprinklr Service?

Zaapi

The Future of Conversational CX Zaapi is a comprehensive AI-driven Customer Experience (CX) platform designed for the modern era of commerce. By centralizing interactions from WhatsApp, Email, Website, Facebook, Instagram, LINE, TikTok, Shopee, and Lazada, Zaapi eliminates fragmented communication and provides a single, intelligent "source of truth" for every customer relationship. As the intelligent engine behind modern engagement, Zaapi provides the infrastructure to deliver a seamless, unified experience in a world where customers expect instant responses across a dozen platforms. By combining deep e-commerce integrations with cutting-edge AI, Zaapi transforms your communication channels from simple inboxes into high-performance revenue drivers. The AI Agent: 80%+ Automation & Serious ROI The Zaapi AI Agent isn't just a chatbot—it’s a digital extension of your team that understands context and brand voice. - Full Automation: Many users achieve 80% or higher full automation of all incoming inquiries, allowing human agents to focus on high-value tasks. - Instant Accuracy: Drastically improve response rates and agent efficiency by deploying an AI trained on your specific business data and knowledge base. - Measurable Growth: By resolving queries 24/7 without delays, the AI Agent drives significant ROI through increased customer satisfaction and higher conversion rates. Versatile Flow Builder: Automate Anything Zaapi’s powerful, no-code Flow Builder allows you to design and deploy sophisticated customer journeys in minutes. With a deep Shopify integration, you can create seamless automations including: - Welcome Flows: Engage new prospects the moment they connect on any channel. Cart Recovery: Automatically trigger personalized recovery messages via WhatsApp or Email to reclaim lost sales. - Order Updates: Proactively send automated notifications for order status and shipping directly to the customer’s preferred app. - Custom Logic: A truly versatile canvas that enables you to automate almost any workflow, from lead qualification to complex multi-step support paths. Deep Analytics & Performance Tracking Zaapi provides the data-driven insights necessary to master your CX strategy. Our detailed analytics suite allows you to: - Analyze Conversations: Gain visibility into every interaction to identify trends, pain points, and customer sentiment. - Monitor Agent Performance: Track individual and team efficiency, response times, and resolution success. - Optimize AI Efficiency: Constantly refine your AI Agent’s performance by reviewing its interactions and success rates across all channels. Why Zaapi? Zaapi empowers businesses to move beyond "replying to messages" and toward "mastering the customer experience." By combining native e-commerce data with a powerful AI engine, Zaapi ensures that every conversation—no matter the channel—contributes to a seamless customer experience.

Average Rating: 4.7/5.0

Total Reviews: 38

How Do G2 Users Rate Zaapi?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Zaapi?

Who Uses This Product?

  • Top Industries: Retail, Consumer Services
  • Company Size: 66% Small, 22% Medium

What Do G2 Reviewers Say About Zaapi?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Zaapi, appreciating its simple design and straightforward setup for support tasks.
  • Users value the easy setup and intuitive interface of Zaapi, enhancing their customer support efficiency significantly.
  • Users appreciate Zaapi for its efficiency, effectively managing over 100 chats daily and reducing team workload.
  • Users praise Zaapi's seamless integrations, efficiently consolidating various platforms for improved customer support and engagement.
  • Users appreciate the easy setup of Zaapi, enabling efficient management of multiple chat channels effortlessly.
Cons
  • Users highlight the need for required improvements, specifically in reporting, performance, and support responsiveness.
  • Users express concerns over usage limitations in Zaapi, specifically regarding file size constraints for media uploads.
  • Users find Zaapi's pricing to be expensive, especially with unexpected additional costs for credits on subscribed plans.
  • Users find Zaapi has limited features, missing essential AI tools and facing performance and file size constraints.
  • Users note the missing features in Zaapi, particularly in conversion, reviews, and AI capabilities compared to competitors.

What Are Recent G2 Reviews of Zaapi?

Callbell

Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.

Average Rating: 4.6/5.0

Total Reviews: 23

How Do G2 Users Rate Callbell?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Callbell?

  • Seller: Callbell
  • Year Founded: 2018
  • HQ Location: Paris, Ile-de-France
  • Twitter: @CallbellApp
    40 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 79% Small, 17% Medium

What Are Recent G2 Reviews of Callbell?

What Are G2 Users Discussing About Callbell?

GetResponse

GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system. No disconnected tools. No campaign chaos. Just one system designed to move customers forward.

Average Rating: 4.3/5.0

Total Reviews: 1,120

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How Do G2 Users Rate GetResponse?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lead Development: 7.7/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.7/10 (Category avg: 8.1/10)

Who Is the Company Behind GetResponse?

  • Seller: GetResponse
  • Company Website:
  • Year Founded: 1998
  • HQ Location: Poland
  • Twitter: @getresponse
    54,233 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    426 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Health, Wellness and Fitness
  • Company Size: 78% Small, 17% Medium

What Do G2 Reviewers Say About GetResponse?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of GetResponse, allowing for quick creation of professional email campaigns without technical skills.
  • Users rave about the exceptional customer support of GetResponse, noting prompt assistance whenever needed.
  • Users find GetResponse to be a highly effective platform for professional newsletters and robust email marketing campaigns.
Cons
  • Users find the missing features of GetResponse limiting, especially in list sorting and report clarity.
  • Users experience a significant learning curve for advanced features that can hinder their ability to utilize the platform fully.
  • Users often find GetResponse expensive as costs increase with higher-tier features and larger contact lists.

What Are Recent G2 Reviews of GetResponse?

What Are G2 Users Discussing About GetResponse?

Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

Average Rating: 4.7/5.0

Total Reviews: 111

How Do G2 Users Rate Pylon?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Pylon?

  • Seller: Pylon
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    180 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Head of Customer Success, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Small, 20% Medium

What Do G2 Reviewers Say About Pylon?

AI-generated summary from verified user reviews

Pros
  • Users find Pylon's platform to be extremely user-friendly, facilitating seamless team alignment and productivity from the start.
  • Users love the efficient case management of Pylon, enabling quick responses and organized support operations.
  • Users appreciate the efficiency of Pylon, enhancing team alignment and productivity with automated notifications and real-time dashboards.
  • Users find Pylon's intuitive dashboard and Slack integration essential for efficient support and team communication.
  • Users value the responsive customer support of Pylon through seamless Slack integration and diverse capabilities.
Cons
  • Users note the missing features in Pylon, like better email support and improved ticket tagging for AI analytics.
  • Users find the complex setup of Pylon cumbersome initially, but customization enhances usability over time.
  • Users highlight email issues in Pylon, wishing for better support for email threading and inline image resizing.
  • Users find limited customization options hinder their ability to tailor Pylon to specific needs effectively.
  • Users find Pylon's limited features make navigation difficult, lacking essential functionality affecting user location tracking.

What Are Recent G2 Reviews of Pylon?

3CX

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

Average Rating: 4.4/5.0

Total Reviews: 432

How Do G2 Users Rate 3CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lead Development: 9.7/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.7/10 (Category avg: 8.1/10)

Who Is the Company Behind 3CX?

  • Seller: 3CX
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Nicosia
  • Twitter: @3CX
    30,475 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    184 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, President
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 50% Medium, 43% Small

What Do G2 Reviewers Say About 3CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of 3CX, finding it reliable and convenient for seamless communication.
  • Users commend the reliability of 3CX, appreciating smooth communication and consistent call quality across multiple platforms.
  • Users value the flexibility of 3CX, enjoying cost savings and seamless communication on one platform.
  • Users value the smooth and reliable communication of 3CX, appreciating its seamless integration and great call quality.
  • Users praise the easy setup of 3CX, allowing for quick deployment and seamless integration into existing systems.
Cons
  • Users find 3CX's complex processes challenging, especially for non-technical administrators and advanced feature configurations.
  • Users find difficult configuration for non-technical administrators frustrating, making setup and troubleshooting a challenging experience.
  • Users find the learning curve challenging, especially non-technical administrators who struggle with configuration and troubleshooting.
  • Users note limited features in 3CX, especially following updates that removed useful reports and hinder customizations.
  • Users find 3CX to be expensive, especially for non-profits seeking more affordable pricing options.

What Are Recent G2 Reviews of 3CX?

What Are G2 Users Discussing About 3CX?

Sendbird

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience.

Average Rating: 4.6/5.0

Total Reviews: 120

How Do G2 Users Rate Sendbird?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 8.1/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Sendbird?

  • Seller: Sendbird
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Mateo, California
  • Twitter: @SendBird
    4,840 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    259 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Student Experience Team Member, Product Manager
  • Top Industries: Computer Software, Health, Wellness and Fitness
  • Company Size: 47% Medium, 31% Small

What Do G2 Reviewers Say About Sendbird?

AI-generated summary from verified user reviews

Pros
  • Users find Sendbird easy to use and navigate, enhancing their communication and overall productivity effortlessly.
  • Users commend Sendbird for its punctual and clear customer support, ensuring smooth integration and enhanced communication.
  • Users value the smooth user interface and effective customer support, enhancing daily operations and communication efficiency.
  • Users love the easy integrations of Sendbird, finding it simple to implement and reliable for real-time chats.
  • Users value the easy setup of Sendbird, allowing for smooth integration into their operations without hassle.
Cons
  • Users find Sendbird expensive and often inadequate, especially for medium-sized businesses with limited budgets.
  • Users find the learning curve challenging, especially during initial setup and integration for new users.
  • Users find Sendbird's high cost challenging, particularly for medium-sized businesses and startups with limited budgets.
  • Users express concerns over cost limitations with Sendbird, facing unexpected feature removals and high pricing for medium businesses.
  • Users find the difficult setup of Sendbird challenges their integration process and increases the learning curve for newcomers.

What Are Recent G2 Reviews of Sendbird?

What Are G2 Users Discussing About Sendbird?

Enchant

Enchant is a helpdesk and knowledge base software solution.

Average Rating: 4.8/5.0

Total Reviews: 64

How Do G2 Users Rate Enchant?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Enchant?

  • Seller: Enchant
  • HQ Location: Arkansas, United States
  • Twitter: @enchant
    110 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director
  • Top Industries: Retail, Computer Software
  • Company Size: 83% Small, 12% Medium

What Are Recent G2 Reviews of Enchant?

What Are G2 Users Discussing About Enchant?

Customers.ai

Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results.

Average Rating: 4.8/5.0

Total Reviews: 417

How Do G2 Users Rate Customers.ai?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Development: 9.6/10 (Category avg: 8.5/10)
  • Customization : 9.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Customers.ai?

  • Seller: Customers.ai
  • Year Founded: 2018
  • HQ Location: Boston, Massachusetts
  • Twitter: @CustomersAI
    6,121 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 79% Small, 17% Medium

What Do G2 Reviewers Say About Customers.ai?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the collaborative features of Customers.ai, enhancing teamwork between sales and marketing for better leads.
  • Users appreciate the ease of collaboration on leads and prospecting with Customers.ai, enhancing sales and marketing synergy.
  • Users find Customers.ai extremely easy to use, appreciating the quick, straightforward setup and effective results.
  • Users value the lead generation capabilities of Customers.ai, enhancing customer experience and informed decision-making.
  • Users praise the responsive customer service of Customers.ai, enhancing their experience and optimizing performance effectively.
Cons
  • Users find the learning curve challenging, as navigating configurations can be intimidating without proper support.
  • Users find the learning difficulty challenging, especially with technical setup and understanding new features.
  • Users experience poor customer support, with leads unaware of prior engagement, causing frustration and confusion.
  • Users face a steep learning curve with Customers.ai, finding initial setup and functionality challenging.
  • Users feel the pricing is inflated for the service provided, especially with limited features and poor support.

What Are Recent G2 Reviews of Customers.ai?

What Are G2 Users Discussing About Customers.ai?

RingCX

RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.

Average Rating: 4.4/5.0

Total Reviews: 118

How Do G2 Users Rate RingCX?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind RingCX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • Twitter: @RingCentral
    61,963 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 50% Small, 36% Medium

What Do G2 Reviewers Say About RingCX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RingCX, finding it accessible and effective for daily operations.
  • Users admire the versatile features of RingCX, appreciating its ease of access and consistent improvements.
  • Users value the excellent customer support from RingCX, making it easy to implement and utilize effectively.
  • Users find the easy setup of RingCX fantastic, enjoying a seamless experience from the start.
  • Users praise the easy implementation of RingCX, highlighting its quick deployment and user-friendly interface.
Cons
  • Users face the issue of using personal phones for work calls, which complicates their work-life balance.
  • Users express concern over having to use their personal phone for work-related calls, affecting their privacy and convenience.
  • Users find limited features of RingCX restrict flexibility, especially for advanced call flows and analytics needs.
  • Users express concerns over missing features, particularly in customization and advanced reporting compared to legacy systems.
  • Users experience slow customer support response times, leading to frustration when resolving urgent communication issues.

What Are Recent G2 Reviews of RingCX?

Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia’s Banking AI operating system is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital — from front office to back office — resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. Learn more at glia.com.

Average Rating: 4.8/5.0

Total Reviews: 89

How Do G2 Users Rate Glia?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Development: 8.4/10 (Category avg: 8.5/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Glia?

  • Seller: Glia
  • Company Website:
  • Year Founded: 2012
  • HQ Location: New York, New York
  • Twitter: @GliaInc
    1,471 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    470 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking, Financial Services
  • Company Size: 66% Medium, 18% Small

What Do G2 Reviewers Say About Glia?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive customer support from Glia, enhancing operations and member experiences seamlessly.
  • Users value the great support and user-friendly interface of Glia, enhancing operational efficiency and member experience.
  • Users appreciate the ease of use of Glia, highlighting its intuitive interface and helpful features.
  • Users value Glia's efficient communication channels, enhancing interaction through seamless transitions between voice, video, and chat.
  • Users love Glia's seamless communication features, including voice, video, and chat, enhancing overall efficiency and user experience.
Cons
  • Users are seeking missing features like better integrations and detailed reporting to enhance their experience with Glia.
  • Users express concerns about integration issues, finding the connections with existing systems more complex than expected.
  • Users express frustration with the limited media type selection, which complicates the experience by requiring availability across all modes.
  • Users report poor customer support, highlighting delays and lack of clarity on feature enhancements from Glia.
  • Users struggle with reporting issues, desiring more detailed and granular options to enhance their experience.

What Are Recent G2 Reviews of Glia?

What Are G2 Users Discussing About Glia?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated