Top Free Live Chat Software - Page 8

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 486

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 486+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

Velaro

Velaro helps you connect with customers across every stage of their journey through one unified platform. From live chat and AI-powered chatbots to SMS, WhatsApp, Messenger, email, and voice channels like IVR, you can manage all conversations from a single workspace without switching tools. Whether you’re supporting customers, qualifying leads, or answering sales questions, Velaro gives your team the speed, context, and automation needed to deliver faster responses and stronger experiences. AI Chatbots and Automation Automate routine interactions with AI chatbots trained on your documents, URLs, and knowledge base articles. These chatbots can handle open-ended questions, follow guided workflows, or hand off to live agents when needed. Specialized AI agents can focus on specific topics like billing, onboarding, or product returns. This hybrid approach keeps customers engaged while freeing your team for higher-value work. Workflow Builder Map customer journeys visually and build automation logic without coding. Set conditions, triggers, and actions to guide interactions from first contact through follow-up. Workflows can be tailored for lead capture, self-service, proactive messaging, or case management, ensuring every step aligns with your business process. Unified Inbox Across All Channels Manage every interaction from live chat, SMS, WhatsApp, Messenger, and voice, from one central inbox. Agents see the full conversation history, contact details, and integrated tools to respond quickly with complete context. AI writing assistance helps maintain speed and consistency in replies. Built-in Ticketing and Case Management Turn any conversation into a tracked ticket and follow it from first contact to resolution. Link tickets to customer records, track status, and manage assignments. Reporting provides insight into performance trends so you can continuously improve support delivery. Feedback Tools Collect insights with pre- and post-chat surveys. These tools make it simple to stay connected and understand customer needs in real time. Integrations and API Access Velaro integrates with CRMs like NetSuite, Microsoft Dynamics, and other business systems to keep records synchronized. Open API access supports custom connections to fit your workflow. Security and Compliance Velaro is built with privacy and data security in mind, including encryption, access controls, and compliance-ready features to meet industry regulations. Why Velaro? With Velaro, you don’t just manage conversations, you create consistent, connected experiences across every channel. By combining AI, automation, and real-time support tools, you can respond faster, personalize every interaction, and keep your team focused on what matters most: building stronger customer relationships.

Average Rating: 4.1/5.0

Total Reviews: 16

How Do G2 Users Rate Velaro?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Velaro?

  • Seller: Velaro
  • Year Founded: 2000
  • HQ Location: Baltimore, MD
  • Twitter: @Velaro_Inc
    1,149 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    52 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 59% Medium, 29% Large

What Are Recent G2 Reviews of Velaro?

What Are G2 Users Discussing About Velaro?

Swell

Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.

Average Rating: 4.5/5.0

Total Reviews: 341

How Do G2 Users Rate Swell?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.6/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.8/10 (Category avg: 8.1/10)

Who Is the Company Behind Swell?

  • Seller: SocialSwell
  • Year Founded: 2016
  • HQ Location: Salt Lake City, Utah
  • Twitter: @Swell_Reviews
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 87% Small, 12% Medium

What Are Recent G2 Reviews of Swell?

Charla

Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage your visitors with Live Chat & Proactive Conversations ✔️ Manage your support requests with Helpdesk and Tickets ✔️ Empower your customers with Knowledge base ✔️ Collect and analyze Customer Feedback ✔️ Monitor your performance with Dashboard and Visitors Insights ✔️ Stay connected with iOS and Android Mobile Apps ✔️ Integrate with WordPress, Shopify and Magento easily

Average Rating: 5.0/5.0

Total Reviews: 11

How Do G2 Users Rate Charla?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 5.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Charla?

  • Seller: Charla
  • Year Founded: 2021
  • HQ Location: Wyoming, United States
  • Twitter: @getcharla
    19 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Small, 27% Medium

What Do G2 Reviewers Say About Charla?

AI-generated summary from verified user reviews

Pros
  • Users love the rapid feature development of Charla, enhancing customer support and saving significant time.
  • Users commend Charla for its timely and effective customer support, significantly enhancing their customer service experience.
  • Users value the consistent improvements of Charla, noting its effective support and seamless integration for efficient workflows.
  • Users love Charla's automation features that streamline customer support, saving time and enhancing service around the clock.
  • Users value the ease of use of Charla, making setup and daily operations effortless and efficient.
Cons
  • Users find the interface issues frustrating, noting outdated design and inconsistent functionality across platforms.
  • Users experience some chatbot issues including outdated design and inconsistent application updates affecting usability.
  • Users find the admin interface design confusing, but support is actively addressing the issue.
  • Users note some organizational issues with Charla, affecting the overall experience but hope for future improvements.
  • Users note some update issues with Charla, including outdated design and lack of regular mobile app updates.

What Are Recent G2 Reviews of Charla?

Deskpro

Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences.

Average Rating: 4.2/5.0

Total Reviews: 97

How Do G2 Users Rate Deskpro?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 9.0/10 (Category avg: 8.5/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.4/10 (Category avg: 8.1/10)

Who Is the Company Behind Deskpro?

  • Seller: Deskpro
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    69 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 46% Small, 45% Medium

What Do G2 Reviewers Say About Deskpro?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Deskpro, benefiting from its flexible, friendly interface and smooth integrations.
  • Users value the flexibility and functionality of Deskpro, appreciating its customizable features and smooth upgrade process.
  • Users value the flexibility and helpful support of Deskpro, enhancing their help desk operations efficiently.
  • Users praise the responsive customer support of Deskpro, which eases the transition and enhances the overall experience.
  • Users appreciate the customizability of Deskpro, enabling tailored interfaces and functionalities that suit specific needs.
Cons
  • Users report ticketing issues such as new tickets being created unexpectedly, affecting effectiveness and support responsiveness.
  • Users find the limited features of Deskpro's editor frustrating, especially when creating knowledge base articles.
  • Users face issues with ticket management, experiencing confusion in ticket merging and frequent system dropouts.
  • Users find the Deskpro interface not intuitive, experiencing difficulty with navigation and feature settings.
  • Users find the UX issues in Deskpro challenging, with a cluttered interface and slow performance affecting usability.

What Are Recent G2 Reviews of Deskpro?

What Are G2 Users Discussing About Deskpro?

Social Intents

Social Intents is AI customer support and live chat software that lets teams answer website visitors directly from Microsoft Teams, Slack, Google Chat, Zoom, and Webex. There is no second dashboard to monitor and no separate agent console to learn. Customer conversations arrive in the collaboration tools your team already has open all day, and your team replies from there. Social Intents is customer support software, not a social media management tool. HOW IT WORKS Add the chat widget to your website, or connect WhatsApp, SMS, Facebook Messenger, or email. An AI customer agent trained on your content answers routine questions instantly, around the clock. When a conversation needs human judgment, the AI hands off to your team in Microsoft Teams, Slack, or Google Chat with full conversation context. Your team replies from the tool they already use. Most teams are live in under 15 minutes. Setup is self serve, and no IT project is required. AI CUSTOMER AGENTS WITH YOUR CHOICE OF MODEL Build AI chatbots powered by ChatGPT, Claude by Anthropic, or Google Gemini. You choose the model, and you can switch anytime. Train the AI on your website content, help center, and documents in one click. The AI answers common questions accurately, captures leads with qualifying questions, books meetings, and escalates to humans when the customer asks or when it cannot answer confidently. AI Actions let the chatbot call your own APIs to look up order status, check availability, or create tickets in your systems. Because the AI handles the first response, human agents spend their time on the conversations that actually need them. Teams typically see the AI resolve the majority of routine inquiries automatically. ANSWER FROM THE TOOLS YOUR TEAM ALREADY USES Social Intents was built for team collaboration platforms, not around a proprietary inbox: - Microsoft Teams: native app from AppSource. Chats arrive in your Teams channels, and your data stays within your Microsoft 365 tenant. - Slack: chats arrive in the Slack channels you choose, such as #customer-support or #sales. - Google Chat: chats arrive in your Google Chat Spaces. Because Google Chat is built into Gmail for Workspace users, your team can answer website chat directly from Gmail. - Zoom and Webex: answer customer chats from the same apps you use for meetings. Route different widgets or departments to different channels and Spaces. Any available teammate can pick up a chat, collaborate internally, and respond. Mobile support comes free with each platform's own mobile app. MEET CUSTOMERS ON THEIR PREFERRED CHANNEL Engage customers through a customizable website chat widget, WhatsApp Business, SMS, Facebook Messenger, and email. All channels flow into the same team tools, so one workflow covers everything. Pre-chat forms collect name, email, and topic before the conversation starts. Proactive chat invitations, targeting rules, and scheduling control when and where the widget appears. FEATURES - AI chatbots with ChatGPT, Claude, or Gemini, trained on your content - Seamless AI to human handoff with full context - Live chat from Teams, Slack, Google Chat, Zoom, and Webex - Website widget, WhatsApp, SMS, Messenger, and email channels - Chat routing by department, widget, or channel - Pre-chat and offline forms, lead capture, and meeting booking - Canned responses and shortcuts - Chat transcripts, history, and email follow-ups - Analytics and reporting on volume, response times, and AI resolution - Multiple websites and widgets on all plans - White label options for agencies that manage chat for clients - Multi-language support and automatic translation - GDPR compliance and enterprise security options, including SSO Integrations - Agency plans for reselling the solution for SEO and Marketing companies Salesforce, HubSpot, Microsoft Dynamics 365, and 50+ more apps through Zapier. Plugins and simple embeds for WordPress, Shopify, Wix, BigCommerce, and any site that can include a script tag. A developer API supports custom workflows. FLAT PRICING WITH UNLIMITED TEAM MEMBERS Most live chat and AI support tools charge per seat, which punishes you for letting more of your team help customers. Social Intents uses flat monthly pricing. Basic plans and above include unlimited agents, so the whole company can answer chats without increasing your bill. Pricing is published on the website, plans start at $39 per month, and there are no mandatory sales calls. A 14-day free trial with no credit card required includes all features. WHO USES SOCIAL INTENTS Customer support and sales teams that live in Teams, Slack, or Google Chat and do not want another tool to monitor. It fits SaaS and IT companies, ecommerce stores, higher education admissions and student services, financial services, healthcare, manufacturing, and digital agencies that run chat for clients. WHY TEAMS CHOOSE SOCIAL INTENTS OVER COMPETITORS Compared with Intercom, Drift, Zendesk, LiveChat, and Tidio, Social Intents stands out in three ways. - First, flat pricing with unlimited agents instead of per-seat fees. - Second, native answering from Microsoft Teams, Slack, and Google Chat instead of a separate agent dashboard. - Third, your choice of AI model, with ChatGPT, Claude, and Gemini

Average Rating: 4.4/5.0

Total Reviews: 11

How Do G2 Users Rate Social Intents?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Social Intents?

  • Seller: Social Intents
  • Year Founded: 2015
  • HQ Location: Atlanta, GA
  • Twitter: @socialintents
    3,649 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Small, 27% Medium

What Are Recent G2 Reviews of Social Intents?

What Are G2 Users Discussing About Social Intents?

Gist

Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :)

Average Rating: 4.6/5.0

Total Reviews: 219

How Do G2 Users Rate Gist?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.7/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Gist?

  • Seller: Gist
  • Year Founded: 2020
  • HQ Location: Newark, Delaware
  • Twitter: @gistplatform
    2,741 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 94% Small, 5% Medium

What Do G2 Reviewers Say About Gist?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Gist, effortlessly adding chat and engaging with customers across devices.
  • Users value the efficient customer support provided by Gist, enhancing their overall experience and satisfaction.
  • Users appreciate the all-inclusive platform of Gist, seamlessly integrating marketing and business process management in one app.
  • Users love the intuitive chat features of Gist, enhancing customer engagement and support efficiency.
  • Users appreciate Gist for its comprehensive email marketing capabilities integrated within an all-inclusive platform.
Cons
  • Users face a steep learning curve with Gist due to its complex interface and integration challenges.
  • Users express frustration with limited features in Gist, particularly in reporting, chatbot capabilities, and contact limits.
  • Users find Gist has limited options for chat and integration, impacting overall usability and functionality.
  • Users experience significant live chat issues with Gist's mobile app, often losing messages and needing to restart the app.
  • Users find Gist has a not intuitive setup, requiring time to familiarize with its features and settings.

What Are Recent G2 Reviews of Gist?

What Are G2 Users Discussing About Gist?

SalesCaptain

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

Average Rating: 4.4/5.0

Total Reviews: 265

How Do G2 Users Rate SalesCaptain?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind SalesCaptain?

  • Seller: SalesCaptain
  • Year Founded: 2020
  • HQ Location: New York, US
  • Twitter: @SalesCaptainInc
    157 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    39 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Business Manager
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 67% Small, 32% Medium

What Do G2 Reviewers Say About SalesCaptain?

AI-generated summary from verified user reviews

Pros
  • Users love the automation features of SalesCaptain, enhancing workflow and ensuring no customer inquiries go unanswered.
  • Users value the clear and consistent communication facilitated by SalesCaptain, enhancing the client experience and professionalism.
  • Users appreciate the ease of use of SalesCaptain, enabling organized communication and efficient management of customer interactions.
  • Users appreciate the immediate response capability of SalesCaptain, effectively managing real-time customer interactions without missing opportunities.
  • Users appreciate the clear and consistent communication SalesCaptain provides, enhancing client interactions and trust.
Cons
  • Users note a steep learning curve in mastering SalesCaptain's features and initial setup, requiring time and adjustment.
  • Users find the onboarding and setup time-consuming, especially for larger teams and new users to the platform.
  • Users find the limited reporting in SalesCaptain cumbersome, wishing for better insights and customization options.
  • Users find the limited customization options in SalesCaptain frustrating, hindering their ability to tailor the tool to their workflow.
  • Users experience a steep learning curve due to the complex setup and advanced configurations required initially.

What Are Recent G2 Reviews of SalesCaptain?

Positive User

Part of Positive’s digital marketing ecosystem, Positive User is the customer engagement platform built to bridge the gap between tools that are too limited for growth and platforms that are too complex and expensive. One platform. Every channel. One customer profile. Email, SMS, WhatsApp, web push, in-app, chat, landing pages, CRM, and automation: what five different vendors usually sell you, working from a single login. Marketing, sales, and customer service teams across Europe use Positive User to orchestrate the full customer journey, from first contact to loyalty, without technical barriers. What makes us different: -Clean and intuitive by design: drag-and-drop builder, ready-made automation scenarios, and onboarding AI who do the heavy lifting with you - Powerful enough to scale without limits: advanced workflows, granular segmentation and behavioral triggers -AI-native from day one: Uma, our always-on AI assistant, is embedded directly in your workflow so you can access data and uncover insights in natural language, instantly -Built and hosted in Europe: 100% European infrastructure, teams, and data governance, under European law -Human at the core: multilingual support, local teams, and strategic guidance from people who know your market Our team consists of people who always reach out for more and don’t understand the meaning of the word ‘impossible’. Trusted by 100,000+ businesses across Europe. From independent founders to companies serving millions of customers. To learn more visit: https://user.com/

Average Rating: 4.3/5.0

Total Reviews: 51

How Do G2 Users Rate Positive User?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 8.1/10 (Category avg: 8.5/10)
  • Customization : 9.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Positive User?

  • Seller: Positive User
  • Year Founded: 2016
  • HQ Location: Paris, FR
  • Twitter: @user_com_app
    6,263 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    66 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 76% Small, 18% Medium

What Do G2 Reviewers Say About Positive User?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of User.com, enabling seamless workflows that simplify marketing operations and save time.
  • Users value the automation features of User.com, enabling seamless integration and efficient customer engagement across platforms.
  • Users admire the ease of use of User.com, appreciating its seamless integration and straightforward setup for marketing tasks.
  • Users appreciate the easy implementation of User.com, noting a straightforward setup that enhances their marketing operations.
  • Users appreciate the easy setup of User.com, enabling quick integration and efficient marketing campaign launch without hassle.
Cons
  • Users find the automation complexity daunting, especially when managing advanced features and workflows effectively.
  • Users experience automation issues, as advanced branching and triggers are limited, complicating complex workflow setups.
  • Users experience occasional glitches in email delivery and complex automation setups that hinder their workflow efficiency.
  • Users find the learning curve steep due to complex features and setup challenges for new users.
  • Users note limited customization options in the workflow builder, hindering the creation of complex customer journeys effectively.

What Are Recent G2 Reviews of Positive User?

What Are G2 Users Discussing About Positive User?

Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

Average Rating: 4.1/5.0

Total Reviews: 225

How Do G2 Users Rate Kayako?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 8.1/10 (Category avg: 8.5/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Kayako?

  • Seller: Kayako
  • Year Founded: 2001
  • HQ Location: N/A
  • Twitter: @Kayako
    9,448 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®
  • Phone: +1 (888) 952-9256

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 53% Small, 35% Medium

What Do G2 Reviewers Say About Kayako?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the contextual AI assistance that provides accurate, nuanced suggestions, enhancing the support experience significantly.
  • Users commend the contextual AI efficiency of Kayako, enhancing support responses and building confidence in its accuracy.
  • Users value the contextual AI technology for providing relevant suggestions, enhancing support efficiency and accuracy.
  • Users value the contextual automated responses of Kayako, enhancing support interactions with relevant and accurate suggestions.
  • Users appreciate the contextual AI assistance of Kayako, which enhances support with relevant and accurate suggestions.
Cons
  • Users find the mobile experience not intuitive, making it challenging for field agents or after-hours support.
  • Users note the quality issues with the mobile experience, finding it lacking for agents in the field.
  • Users feel the mobile experience needs improvement, as it's not ideal for agents on the go or after hours.
  • Users find the mobile experience lacking, making it difficult for agents to use effectively on the go.

What Are Recent G2 Reviews of Kayako?

What Are G2 Users Discussing About Kayako?

Provide Support

Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively. Provide Support offers one of the most reliable Live Chat services on the market. The company was founded in 2003 and has proven its credibility. With Provide Support Live Chat you get: All features included in any plan Unlimited number of chats Multiple domains support at no extra cost Flexible chat window and chat button customizations Embedded or popup chat window Operators grouping and unlimited departments File transfer Flexible chat access restrictions Powerful chat statistics Chat agent apps included into price Unlimited live product assistance 24/7 and many more.

Average Rating: 4.4/5.0

Total Reviews: 15

How Do G2 Users Rate Provide Support?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 5.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Provide Support?

  • Seller: Provide Support
  • Year Founded: 2003
  • HQ Location: New York, New York
  • Twitter: @provide_support
    3,593 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 63% Small, 19% Large

What Are Recent G2 Reviews of Provide Support?

What Are G2 Users Discussing About Provide Support?

Continually

We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or if they're in another time zone. Most websites ask customers to fill in long forms, and provide lots of information. It's an impersonal and unfriendly experience. And as a customer, you don't know when you'll hear back. Research by insidesales.com shows that waiting even 5 minutes to respond to a customer dramatically reduces your chances of closing the business. We give you a single line of code you can add to your site to automatically reply to potential customers and generate more qualified leads without the expense of additional sales people. Continually lets you replace forms with simple messaging, making it easy for customers to get the information they need as quickly as possible. Some examples of what we can do to help you convert website visitors to customers: * welcome new visitors and ask if there's anything they need help with * use discovery questions to qualify leads * quickly book appoinments for hot leads * build your newsletter list by asking for signups at the right time * signpost useful content like blog articles, videos or ebooks

Average Rating: 3.8/5.0

Total Reviews: 17

How Do G2 Users Rate Continually?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 9.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Continually?

  • Seller: Continually
  • Year Founded: 2017
  • HQ Location: Belfast, Northern Ireland
  • Twitter: @UseContinually
    252 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 88% Small, 12% Medium

What Are Recent G2 Reviews of Continually?

What Are G2 Users Discussing About Continually?

Endear

Endear is the AI-powered clienteling platform for modern retail brands that want to build meaningful customer relationships at scale. With over 2,000 retail stores around the globe driving more than $1 billion in attributed sales, Endear empowers store teams with unified customer profiles, real-time data, and AI that automatically identifies who to reach out to, when, and what to say so associates spend their time selling, not searching. By streamlining outreach across channels like text, email, and WhatsApp, Endear helps deliver personalized, high-impact customer experiences that increase foot traffic and boost sales. With every engagement trackable and actionable, Endear is redefining retail ROI so every store becomes a performance channel and every interaction becomes a revenue moment.

Average Rating: 4.4/5.0

Total Reviews: 34

How Do G2 Users Rate Endear?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Endear?

  • Seller: Endear
  • Company Website:
  • Year Founded: 2016
  • HQ Location: New York, New York, United States
  • LinkedIn® Page: www.linkedin.com
    38 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 56% Medium, 38% Small

What Do G2 Reviewers Say About Endear?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the personalization options in Endear, enhancing customer engagement through creative and meaningful interactions.
  • Users find Endear to be very convenient and easy to use, enhancing organization and tracking of client interactions.
  • Users appreciate the customization options in Endear, allowing for creative boards that enhance customer engagement and storytelling.
  • Users appreciate the creative boards on Endear, enhancing product presentation and fostering meaningful customer interactions.
  • Users value customer engagement through personalized marketing, seamless integration, and meaningful interactions with clients using Endear.
Cons
  • Users find the limited customization options in Endear frustrating, hindering their ability to tailor the product to their needs.
  • Users find difficult customization in Endear, noting restrictions in personalizing designs and making deeper changes.
  • Users desire more creative and organizational features, highlighting the platform's limitations in customer management and customization.
  • Users struggle with limited editing options for templates in Endear, leading to confusion and a need for more customization.
  • Users find the learning curve steep with Endear, noting initial confusion but improvement with experience over time.

What Are Recent G2 Reviews of Endear?

What Are G2 Users Discussing About Endear?

FROGED

FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions, always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: - Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. - Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. - AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools. FROGED is the only platform that merges real Human Touch with Artificial Intelligence, turning customer service from a cost center into a revenue generator.

Average Rating: 4.2/5.0

Total Reviews: 14

How Do G2 Users Rate FROGED?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • Lead Development: 7.9/10 (Category avg: 8.5/10)
  • Customization : 7.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 5.8/10 (Category avg: 8.1/10)

Who Is the Company Behind FROGED?

Who Uses This Product?

  • Company Size: 71% Small, 29% Medium

What Are Recent G2 Reviews of FROGED?

What Are G2 Users Discussing About FROGED?

Hippo

Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications.

Average Rating: 3.8/5.0

Total Reviews: 20

How Do G2 Users Rate Hippo?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 8.1/10 (Category avg: 8.5/10)
  • Customization : 7.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.9/10 (Category avg: 8.1/10)

Who Is the Company Behind Hippo?

  • Seller: Jungleworks
  • Year Founded: 2011
  • HQ Location: Tampa, Florida
  • Twitter: @worksjungle
    584 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    338 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 30% Small

What Do G2 Reviewers Say About Hippo?

AI-generated summary from verified user reviews

Pros
  • Users find Hippo's customer support incredibly helpful, enhancing their experience with its user-friendly interface and features.
  • Users find Hippo's interface to be easy to use, enhanced by helpful customer support and a great user experience.
  • Users appreciate the user-friendly interface and helpful customer support that enhance their experience with Hippo.
  • Users highlight the feature variety of Hippo, enhancing usability and overall satisfaction with the product.
  • Users find the helpful customer success support invaluable, enhancing their overall experience with Hippo.
Cons
  • Users experience instability issues with Hippo, as frequent breakdowns overshadow the emphasis on features.
  • Users often face stability issues with Hippo, as feature focus leads to frequent breakdowns.
  • Users report functionality issues with Hippo, citing stability problems that disrupt their experience and usability.
  • Users report missing features in Hippo, leading to instability and breakdowns that hinder usability.
  • Users report quality issues with Hippo, citing instability and frequent breakdowns despite feature-rich offerings.

What Are Recent G2 Reviews of Hippo?

REVE Chat

REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to messaging apps and mobile platforms. With a unified platform for live chat, LLM-driven Chatbot & AI Agents, automated campaigns, ticketing, and voicebots, REVE Chat gives you complete control over the customer journey — across WhatsApp, Instagram, Facebook Messenger, Telegram, YouTube, Google My Business, Play Store, App Store, and in-app SDKs, alongside integrations with your CRM, helpdesk, and analytics tools. Whether you're handling high-volume support, driving sales via automation, or delivering proactive onboarding, REVE Chat helps your team work smarter with a mix of automation, AI, and human support — all from one platform.

Average Rating: 4.3/5.0

Total Reviews: 16

How Do G2 Users Rate REVE Chat?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 9.3/10 (Category avg: 8.5/10)
  • Customization : 9.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.0/10 (Category avg: 8.1/10)

Who Is the Company Behind REVE Chat?

  • Seller: Revechat
  • Year Founded: 2014
  • HQ Location: Singapore, Singapore
  • Twitter: @REVEChat
    1,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 56% Medium, 25% Small

What Do G2 Reviewers Say About REVE Chat?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless chat communication of REVE Chat, enhancing support efficiency and customer satisfaction significantly.
  • Users commend the effective customer engagement capabilities of REVE Chat, enhancing support efficiency and satisfaction significantly.
  • Users commend the exceptional customer support of REVE Chat, which enhances communication and operational efficiency.
  • Users value the customization options of REVE Chat, enabling tailored experiences that align perfectly with their brand identity.
  • Users appreciate the intuitive interface and robust features of REVE Chat, enhancing customer support and satisfaction significantly.
Cons
  • Users face lagging issues in the chat interface, disrupting conversations and affecting overall user experience.
  • Users find the learning curve steep due to confusing documentation, making it hard to locate important details.
  • Users find the documentation confusing, making it difficult to locate essential elements like the auth token.
  • Users experience poor integration with third-party tools, limiting their ability to use diverse applications effectively.
  • Users report poor interface design, citing lag and a lack of intuitive navigation on the mobile app.

What Are Recent G2 Reviews of REVE Chat?