G2

Christine S.

Vice President Operations

Small-Business (50 or fewer emp.)

11/8/2023

"Flexible and Powerful - Project Management and Ticketing in One"

5/5

What do you like best about OneDesk?

We had a difficult time finding a package that would allow us to manage our products and customers all in one site.

OneDesk gives us this flexibility.

Even though we are small, our business is complex. We were pleasantly surprised that we could implement "out of box" and without a consultant.

OneDesk is very receptive to customer feedback. Review collected by and hosted on G2.com.

What do you dislike about OneDesk?

We would like to see more granular user security. We give our team a lot of autonomy so they need a lot of permissions but we don't want to make them all admins. We have made some specific requests and have seen many come to fruition and/or be on the roadmap. Review collected by and hosted on G2.com.

What problems is OneDesk solving and how is that benefiting you?

We needed a system to support our managed service team as well as product development. Being able to have all of these items in a single system is extremely helpful for managing in a shared service environment.

Our customer billing follows a unique workflow and OneDesk is able to accommodate. Review collected by and hosted on G2.com.