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Positive User

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51 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.3
Serving customers since
2016
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Positive User Reviews

Review Filters
Profile Name
Star Rating
32
15
1
1
2
Verified User in Building Materials
GB
Verified User in Building Materials
06/19/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Perfect Fit for DACH B2B Sales Compliance

I appreciate Positive User's DACH-region tailored GDPR framework combined with highly customizable B2B drip workflows, which are ideal for our building materials sales operation in Germany. The built-in German privacy compliance tools save a lot of my time, as every email includes a compliant preference center link. The system logs any changes to communication preferences and automatically updates send lists, removing the need for manual list cross-checking. Also, I love that the platform allows me to tag contacts based on consent scope, and build segmented automation workflows for different business types like residential renovation firms, commercial construction contractors, and architecture studios. The dashboard's ability to show engagement metrics like document downloads and meeting sign-ups is very helpful for identifying high-intent leads. Additionally, I value the simple, exportable campaign performance reports formatted for German internal review standards, which make organizing and archiving engagement data efficient.
Udaya D.
UD
Udaya D.
Head of Gaming Technology & Innovation Focused on User Experience Research
03/24/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Comprehensive CRM and Automation, Needs Enhanced Insights

I appreciate how User.com combines CRM, marketing automation, and GDPR-compliant data management all in one platform, which is perfect for our gaming studio. It’s intuitive to build user segments based on in-game behavior, and the automation workflows let us personalize player communication at scale without needing a large team. The fact that it’s built with European data standards in mind also gives us peace of mind handling player and client data in Germany. It integrates smoothly with our game analytics and internal tools, allowing us to pull in player behavior data in real time and create highly specific automations without developers. The live chat and customer messaging features are also very stable, making support faster for both our players and B2B training clients.
Otho A.
OA
Otho A.
02/20/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Unified Platform with Scalable Automation

I really like User.com because it's an all-in-one, deeply connected marketing automation platform. It unifies customer data, campaigns, chat, and analytics in one cohesive system, which means we don't have to stitch together separate tools. The connected nature of User.com is truly valuable for our marketing automation team as it addresses the pain point of tool sprawl and disconnected data. Instead of using multiple platforms for email marketing, live chat, user tracking, segmentation, automation, and reporting, everything is integrated into one system. This provides us with complete and real-time user profiles and enables cross-channel automation workflows right out of the box. Plus, the initial setup was surprisingly straightforward and fast for our team.

About

Contact

HQ Location:
Paris, FR

Social

@user_com_app

What is Positive User?

Part of Positive’s digital marketing ecosystem, Positive User is the customer engagement platform built to bridge the gap between tools that are too limited for growth and platforms that are too complex and expensive. One platform. Every channel. One customer profile. Email, SMS, WhatsApp, web push, in-app, chat, landing pages, CRM, and automation: what five different vendors usually sell you, working from a single login. Marketing, sales, and customer service teams across Europe use Positive User to orchestrate the full customer journey, from first contact to loyalty, without technical barriers. What makes us different: -Clean and intuitive by design: drag-and-drop builder, ready-made automation scenarios, and onboarding AI who do the heavy lifting with you - Powerful enough to scale without limits: advanced workflows, granular segmentation and behavioral triggers -AI-native from day one: Uma, our always-on AI assistant, is embedded directly in your workflow so you can access data and uncover insights in natural language, instantly -Built and hosted in Europe: 100% European infrastructure, teams, and data governance, under European law -Human at the core: multilingual support, local teams, and strategic guidance from people who know your market Our team consists of people who always reach out for more and don’t understand the meaning of the word ‘impossible’. Trusted by 100,000+ businesses across Europe. From independent founders to companies serving millions of customers. To learn more visit: https://user.com/

Details

Year Founded
2016
Website
www.user.com