UL
Verified User in Luxury Goods & Jewelry
Small-Business (50 or fewer emp.)
"Easy Livechat support software"
What do you like best about Provide Support?
I like that I have visibility as to which web page the customer is calling from. This way, I know what they were looking at when they had an issue or question. Review collected by and hosted on G2.com.
What do you dislike about Provide Support?
Sometimes if I am remoting into my computer from home, there is a lag on the keyboard to the software. It can cause accidental typos. Review collected by and hosted on G2.com.
Response from Olga Vasylenko of Provide Support
Thank you for your review. Could you contact us in our support chat and provide more details about the issue " lag on the keyboard to the software"? We will be glad to troubleshoot it. We have also recently released a completely redesigned agent app version, you are welcome to try it https://www.providesupport.com/live-chat-apps/releases/live-chat-software-7.0.1