Top Free Live Chat Software - Page 5

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 486

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 486+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

HighLevel

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial!

Average Rating: 4.6/5.0

Total Reviews: 636

How Do G2 Users Rate HighLevel?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Lead Development: 7.6/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.2/10 (Category avg: 8.1/10)

Who Is the Company Behind HighLevel?

  • Seller: HighLevel
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Dallas, Texas
  • Twitter: @gohighlevel
    8,862 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,569 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Consulting
  • Company Size: 64% Small, 3% Medium

What Do G2 Reviewers Say About HighLevel?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the flexibility and comprehensive features of HighLevel, finding it easy to set up and integrate.
  • Users appreciate the all-in-one functionality of HighLevel, enhancing efficiency in marketing, sales, and client management.
  • Users praise the excellent customer support of HighLevel, appreciating their responsiveness and active feature requests.
  • Users value the extensive feature set of Go HighLevel, appreciating its depth and constant innovation in marketing tools.
  • Users value the intuitive automation setup in HighLevel, enhancing their workflow and client management effectively.
Cons
  • Users find the steep learning curve of HighLevel challenging, complicating their ability to leverage its extensive features.
  • Users desire more missing features in HighLevel, impacting functionality like email marketing and live streaming capabilities.
  • Users face a steep learning curve with HighLevel, requiring significant effort to master its numerous features and updates.
  • Users find HighLevel to be not intuitive, often feeling overwhelmed by its complexity and learning curve.
  • Users express concern over poor customer support, finding the team uninformed and responses often vague.

What Are Recent G2 Reviews of HighLevel?

What Are G2 Users Discussing About HighLevel?

Salesmsg

Salesmsg is a text-message conversation platform designed to enhance customer interactions by making them visible, trackable, and professional. This innovative tool facilitates seamless communication from the initial text message to the development of long-term customer relationships. By integrating with existing customer relationship management (CRM) systems, Salesmsg ensures that every interaction is logged automatically, providing teams with a comprehensive view of their customer engagements. Targeted primarily at sales, marketing, and support teams, Salesmsg addresses the need for quick and efficient communication in a fast-paced business environment. The platform is particularly beneficial for organizations that prioritize responsiveness, as it enables sales teams to respond to leads in under 60 seconds, significantly increasing the chances of closing deals. Marketing teams can leverage Salesmsg to run SMS campaigns that boast an impressive 98% open rate, ensuring that messages reach their intended audience effectively. Additionally, support teams can manage a higher volume of customer inquiries without the need for additional staff, thanks to the capabilities of AI Agents. Key features of Salesmsg include automated first responses, a shared inbox for team collaboration, and full visibility for sales representatives. The platform allows marketing teams to execute broadcasts, segmented campaigns, and CRM-triggered sequences, making it easier to engage with customers based on their specific needs and behaviors. AI Agents play a crucial role in handling inbound inquiries around the clock, ensuring that customers receive timely responses while escalating issues to human agents when necessary. The benefits of using Salesmsg are evident in the results reported by its users. For instance, organizations have successfully reduced their daily recruiting work from four hours to just 30 minutes through AI qualification processes. Furthermore, the average lead response time has decreased from 27 minutes to 21 minutes, allowing teams to engage with potential customers more swiftly. The visibility provided by Salesmsg has also led to a significant increase in the number of sales representatives meeting their quotas, rising from three to 13. Additionally, the introduction of AI Agents has resulted in an 88% lift in response rates compared to traditional manual follow-ups. Salesmsg empowers teams to foster genuine conversations and build lasting customer relationships by streamlining communication processes and enhancing accountability. With its robust features and proven results, Salesmsg stands out as a valuable tool for businesses looking to improve their customer engagement strategies.

Average Rating: 4.7/5.0

Total Reviews: 422

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How Do G2 Users Rate Salesmsg?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Development: 9.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Salesmsg?

  • Seller: Salesmsg
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Delray Beach, FL
  • Twitter: @salesmsg
    148 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Sales
  • Top Industries: Health, Wellness and Fitness, Real Estate
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Salesmsg?

AI-generated summary from verified user reviews

Pros
  • Users find Salesmsg to be highly user-friendly and intuitive, making communication seamless and convenient.
  • Users find easy communication with Salesmsg beneficial, allowing seamless interaction without disturbing patients during busy times.
  • Users value the easy integration with HubSpot, enhancing their workflow for sending personalized SMS to customers.
  • Users love the seamless integration with HubSpot, enhancing communication and lead management effectively.
  • Users appreciate the responsive customer support of Salesmsg, noting their availability and genuine investment in user success.
Cons
  • Users wish for missing features like dark mode and large image support to enhance their Salesmsg experience.
  • Users face messaging issues with text delivery and limitations on SMS sending, affecting overall usability and efficiency.
  • Users report sending issues with Salesmsg, facing blank panels and missing feedback on message delivery and responses.
  • Users experience SMS delivery issues, leading to delays in message visibility and unexpected call notifications.
  • Users report slow loading in the mobile app, making it hard to efficiently send messages and attachments.

What Are Recent G2 Reviews of Salesmsg?

What Are G2 Users Discussing About Salesmsg?

DevRev

DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface.

Average Rating: 4.3/5.0

Total Reviews: 207

How Do G2 Users Rate DevRev?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 7.2/10 (Category avg: 8.5/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.7/10 (Category avg: 8.1/10)

Who Is the Company Behind DevRev?

  • Seller: DevRev
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Palo Alto, CA
  • Twitter: @devrev
    3,269 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    901 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: HR Specialist, Product Manager
  • Top Industries: Computer Software, Financial Services
  • Company Size: 54% Medium, 33% Small

What Do G2 Reviewers Say About DevRev?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of DevRev, enjoying its intuitive interface and seamless onboarding experience.
  • Users commend the high efficiency of DevRev, highlighting responsive support and smooth navigation as key benefits.
  • Users value the intuitive and powerful platform of DevRev, enhancing communication and workflow efficiency seamlessly.
  • Users appreciate the intuitive platform and excellent support of DevRev, enhancing their daily operational efficiency significantly.
  • Users commend the robust insights of DevRev, enhancing customer engagement and app improvement effectively.
Cons
  • Users are concerned about the missing features in DevRev, particularly around automation, reporting, and user flow analysis.
  • Users express concerns over limited features, highlighting missing automation, reporting, and user flow analysis capabilities.
  • Users note the lack of features, with missing automation, reporting options, and user flow understanding capabilities.
  • Users find the learning curve steep, needing additional training due to the confusing and messy UI.
  • Users find DevRev not intuitive, especially for non-tech individuals, complicating the onboarding and overall experience.

What Are Recent G2 Reviews of DevRev?

Desku.io

Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite of tools, including live chat for real-time customer interactions, a help desk for efficient ticket management, and omnichannel support to unify customer communications from multiple platforms. Desku also features a no-code chatbot builder, enabling businesses to automate responses without technical expertise, and a knowledge base that serves as a self-service hub for customers to find answers independently. Its AI chatbots handle routine inquiries, freeing up human agents for complex issues, while the AI Co-Pilot assists support teams with real-time summaries and suggested responses to boost productivity. Integrating seamlessly with e-commerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, Desku is a versatile solution for businesses aiming to automate and enhance customer service. Praised for its ease of use, automation capabilities, and responsive customer support, Desku has helped businesses improve inquiry handling and overall efficiency. For companies seeking to streamline their customer service processes with AI-driven solutions, Desku offers a reliable and effective platform.

Average Rating: 4.8/5.0

Total Reviews: 31

How Do G2 Users Rate Desku.io?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Lead Development: 9.0/10 (Category avg: 8.5/10)
  • Customization : 9.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Desku.io?

  • Seller: Desku.io
  • Year Founded: 2022
  • HQ Location: Dover, US
  • Twitter: @DeskuHQ
    52 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 77% Small, 23% Medium

What Do G2 Reviewers Say About Desku.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation features of Desku, which streamline customer support and enhance team efficiency.
  • Users commend the top-notch customer support of Desku, appreciating their timely and effective assistance with queries.
  • Users find Desku.io incredibly easy to use, streamlining customer interactions with efficient ticketing and AI assistance.
  • Users love the easy setup of Desku.io, simplifying account integration and enhancing customer interaction management.
  • Users appreciate the affordable pricing and robust features of Desku, making customer support management efficient and effective.
Cons
  • Users report notification issues with chat functionality that can be disruptive and overwhelming when switching tabs.
  • Users experience chat functionality issues with missed notifications, affecting timely responses and engagement.
  • Users experience notification delays with chat management when the browser tab is not focused, impacting their responsiveness.
  • Users find it challenging due to adjustment difficulties with features, suggesting a need for a detailed FAQ section.
  • Users feel the AI features could be enhanced, indicating room for improvement in Desku.io's capabilities.

What Are Recent G2 Reviews of Desku.io?

What Are G2 Users Discussing About Desku.io?

Ozonetel

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

Average Rating: 4.6/5.0

Total Reviews: 621

How Do G2 Users Rate Ozonetel?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.6/10 (Category avg: 8.1/10)

Who Is the Company Behind Ozonetel?

  • Seller: Ozonetel
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Jose, California
  • Twitter: @Ozonetel
    771 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    368 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate, Assistant Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 62% Medium, 28% Small

What Do G2 Reviewers Say About Ozonetel?

AI-generated summary from verified user reviews

Pros
  • Users find Ozonetel's interface highly intuitive, emphasizing its ease of use for managing calls effectively.
  • Users value Ozonetel's dual calling capabilities, enjoying seamless management of inbound and outbound customer interactions.
  • Users find Ozonetel's call management capabilities convenient, efficiently handling both outbound and inbound customer interactions.
  • Users appreciate the smooth call quality of Ozonetel, enhancing their overall communication and efficiency.
  • Users appreciate the excellent customer support provided by Ozonetel, enhancing their overall experience and satisfaction.
Cons
  • Users find call issues frustrating due to delays and drops, negatively affecting their experience with Ozonetel.
  • Users often experience connection issues such as network problems, call drops, and delays affecting their overall experience.
  • Users experience occasional call connectivity issues, including voice problems and delays affecting their overall experience.
  • Users face connectivity issues with Ozonetel, experiencing delays and SIP disconnections that hinder smooth communication.
  • Users often experience technical issues like call drops and delays, affecting the overall customer experience.

What Are Recent G2 Reviews of Ozonetel?

What Are G2 Users Discussing About Ozonetel?

CallRail

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

Average Rating: 4.5/5.0

Total Reviews: 1,746

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How Do G2 Users Rate CallRail?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 6.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.3/10 (Category avg: 8.1/10)

Who Is the Company Behind CallRail?

  • Seller: CallRail
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • Twitter: @CallRail
    6,067 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    359 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Real Estate
  • Company Size: 73% Small, 22% Medium

What Do G2 Reviewers Say About CallRail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CallRail, facilitating smooth call management and effective tracking of marketing efforts.
  • Users value the ease of use and powerful tracking features of CallRail, enhancing lead management and marketing insights.
  • Users value the powerful call tracking capabilities of CallRail, providing clear insights into effective marketing campaigns.
  • Users find the insightful tracking capabilities of CallRail essential for understanding their call campaigns effectively.
  • Users appreciate the call recording features of CallRail, enabling effective communication and easy access to important calls.
Cons
  • Users note the missing features in CallRail, like advanced automations and better voice assistance, affecting usability.
  • Users report integration issues with third-party apps and CRM systems, causing challenges in setup and functionality.
  • Users face frequent call issues with CallRail, particularly in forwarding calls and CRM integration challenges.
  • Users note that CallRail can be expensive, especially with pricing adding up quickly and costs similar to alternatives.
  • Users find the learning curve steep, especially for bulk management and navigating the platform efficiently.

What Are Recent G2 Reviews of CallRail?

What Are G2 Users Discussing About CallRail?

Engati

Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tech Partner of the Year 2024 for pioneering in vertical-specific, business outcome-driven AI innovations, Engati is a cutting-edge Conversational AI platform that empowers businesses to deliver reliable, personalized, and exceptional customer experiences at scale. We empower businesses to reimagine the user journey from visitor to buyer—from nurturing leads to converting prospects and retaining loyal customers. By connecting AI and automation with the human touch, Engati crafts personalized customer experiences that maximize ROI and drive measurable business outcomes. Our platform leverages Generative AI and AI-driven conversational automation to: 1. Enhance customer engagement with proactive, personalized journeys. 2. Streamline operations and improve efficiency. 3. Deliver actionable insights through advanced analytics and continuous AI/ML-driven improvements. We are available in multiple languages and deployed across 12+ integral digital channels that include WhatsApp, Website, Instagram, Facebook, Email, MS Teams, Slack, WeChat, Telegram, and more. We build custom solutions on the digital channels you need, ensuring that your customer engagement strategy is tailored to your unique business requirements. Engati enables businesses to harness conversational intelligence to elevate customer experience, increase efficiency, and achieve growth. Let us help you revolutionize customer engagement and drive success in an AI-first world.

Average Rating: 4.1/5.0

Total Reviews: 14

How Do G2 Users Rate Engati?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Engati?

  • Seller: Engati
  • Year Founded: 2016
  • HQ Location: Silicon Valley, CA
  • Twitter: @getengati
    3,137 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    130 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Engati?

AI-generated summary from verified user reviews

Pros
  • Users value the clear communication and structured approach of Engati, ensuring all stakeholders stay aligned and informed.
  • Users commend the responsive and organized customer support of Engati, enhancing the overall project management experience.
  • Users appreciate the customization options offered by Engati, enhancing the software's effectiveness with proper training.
  • Users value dedicated training support that enhances the customizability and effectiveness of Engati's software.
Cons
  • Users express frustration over complexity in navigation and ongoing billing issues, complicating the cancellation process.
  • Users find Engati to be expensive and challenging to navigate, complicating cancellations and leading to ongoing charges.
  • Users experience poor customer support, making it difficult to resolve issues and leading to ongoing charges.
  • Users report poor navigation leading to frustration and complications with subscription cancellation and support responses.
  • Users report significant usability issues, including navigation difficulties and unresolved billing problems after subscription cancellation.

What Are Recent G2 Reviews of Engati?

What Are G2 Users Discussing About Engati?

Consolto

Consolto’s hope is that with their SMB-focused conferencing solution, anyone can offer high impact, one-on-one digital services that are on par and even exceed those provided by larger organizations. The Problem According to Consolto.com, right now setting up a videochat with a client can be somewhat of an awkward process with current solutions like Zoom, Skype or Google Hangouts which were not built for business to client scenarios. They require either: Some sort of client installation -- bummer. Username/Password credentials -- where is that darn password? Sending a link or an email to connect with prospective clients -- tedious. Adding to contacts -- privacy anyone? Little to no backoffice capabilities. How’s one supposed to get any business done? Another important aspect that is poorly addressed by these solutions is their ability to manage the sessions. For example, Zoom does not save texts from chats, so important notes and insights written during sessions are lost. These types of solutions make it difficult to manage sales or consultation sessions. Consolto sees their solution as a VCRM -- a Videochat-based Customer Relationship Management platform that was designed to enhance business interactions. It enables anonymous, contactless (without exchanging contact details), frictionless (no downloads, no credentials) real-time communication via video. Their product is available either as a website widget or a direct link enabled through a Personal Page. Fully optimized for the needs of SMBs and freelancers, Consolto’s easy to install solution (just one line of code) deploys an impressive roster of high impact functionality that simplifies the management of videochat business interactions. These functionalities include meeting scheduling, in-app invoicing and payments, memos, session transcription (coming soon), CRM-like followup notifications, client analytics and persistent messaging, to name just a few.

Average Rating: 4.7/5.0

Total Reviews: 67

How Do G2 Users Rate Consolto?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Consolto?

  • Seller: Consolto
  • Year Founded: 2018
  • HQ Location: Yokneam Illit, Israel
  • Twitter: @ConsoltoTweet
    14 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Marketing and Advertising
  • Company Size: 85% Small, 4% Medium

What Do G2 Reviewers Say About Consolto?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Consolto, appreciating its straightforward setup and integration into workflows.
  • Users value the easy setup of Consolto, allowing quick integration and a seamless experience for communications.
  • Users value the easy integrations of Consolto, enabling fast setup of diverse communication features on their websites.
  • Users highlight the easy integration of Consolto, enabling quick setup and seamless incorporation into websites.
  • Users value the intuitive design of Consolto, enhancing connectivity and customer engagement seamlessly across various platforms.
Cons
  • Users find the limited integrations restrictive, wishing for more options like Zapier and other platforms.

What Are Recent G2 Reviews of Consolto?

What Are G2 Users Discussing About Consolto?

Appy Pie

Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality.

Average Rating: 4.7/5.0

Total Reviews: 1,310

How Do G2 Users Rate Appy Pie?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.6/10 (Category avg: 8.5/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Appy Pie?

  • Seller: Appy Pie LLP
  • Year Founded: 2016
  • HQ Location: Delhi
  • Twitter: @AppyPieInc
    17,105 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    193 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Health, Wellness and Fitness, Education Management
  • Company Size: 87% Small, 10% Medium

What Do G2 Reviewers Say About Appy Pie?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the excellent customer support from Appy Pie, which simplifies the app development process for them.
  • Users highlight the ease of use with Appy Pie, complemented by excellent customer support for a smoother experience.
  • Users find Appy Pie exceptionally helpful, with responsive support that makes app development smoother and easier.
  • Users find Appy Pie's ease of use exceptional, enabling anyone to create an app quickly and effectively.
  • Users commend the easy creation process of Appy Pie, appreciating prompt support and confidence-building features.
Cons
  • Users experience poor customer support, encountering issues like inadequate assistance and requests for sensitive login credentials.
  • Users find Appy Pie expensive, especially with additional costs for resubmissions despite its helpful features for beginners.
  • Users find the cost of Appy Pie high, with unclear pricing details and rising prices being a notable concern.
  • Users express concerns about limited features in Appy Pie, hoping for improvements to enhance functionality.
  • Users find the pricing issues of Appy Pie confusing and feel it's higher compared to competitors.

What Are Recent G2 Reviews of Appy Pie?

What Are G2 Users Discussing About Appy Pie?

Stonly

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/

Average Rating: 4.8/5.0

Total Reviews: 131

How Do G2 Users Rate Stonly?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Stonly?

  • Seller: Stonly
  • Year Founded: 2018
  • HQ Location: Paris, FR
  • Twitter: @stonly
    3 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 58% Small, 34% Medium

What Do G2 Reviewers Say About Stonly?

AI-generated summary from verified user reviews

Pros
  • Users praise Stonly for its incredibly user-friendly interface, making it easy to keep customers informed and engaged.
  • Users praise Stonly for its powerful and user-friendly features, along with exceptional support that enhances their experience.
  • Users appreciate the incredibly user-friendly nature of Stonly, making it easy to keep partners and customers informed.
  • Users find Stonly to be incredibly user-friendly, enhancing communication and simplifying updates for partners and customers.
  • Users value the easy implementation of Stonly, enabling swift setup and integration with existing systems.
Cons
  • Users note missing features like advanced widgets and multimedia support, though development is in progress.
  • Users note a lack of features, but find most needs met with ongoing development addressing the gaps.
  • Users find the time consumption in managing multiple widgets and requiring developer assistance frustratingly inefficient.
  • Users often face button issues that hinder functionality and usability in Stonly's interactive elements.
  • Users experience chatbot issues with Stonly, facing challenges in integration and functionality for improved support interaction.

What Are Recent G2 Reviews of Stonly?

What Are G2 Users Discussing About Stonly?

Zowie

Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen.

Average Rating: 4.7/5.0

Total Reviews: 70

How Do G2 Users Rate Zowie?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 9.3/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Zowie?

  • Seller: Zowie Inc.
  • Year Founded: 2019
  • HQ Location: New York
  • Twitter: @ZowieAI
    144 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    94 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Services
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About Zowie?

AI-generated summary from verified user reviews

Pros
  • Users find Zowie's platform intuitive and easy-to-use, enhancing their efficiency with quick implementation and tailored support.
  • Users value the efficient and fast implementation of Zowie, with a professional team addressing all their needs.
  • Users value the efficient automation in Zowie, praising its fast implementation and tailored solutions for e-commerce.
  • Users value the responsive customer support and ease of use, enhancing their overall Zowie experience.
  • Users appreciate Zowie's efficient automation, which simplifies customer inquiries and enhances overall response speed.
Cons
  • Users highlight the limited features of Zowie, especially regarding reporting and integration with other tools.
  • Users note the missing features in Zowie, especially in reporting, BI integration, and chatbot management across markets.
  • Users report bugs and technical errors, leading to delays in resolution that frustrate the overall experience.
  • Users find the UI complexity of Zowie can become messy with more intricate workflows, leading to a less smooth experience.
  • Users desire more accessible data in Zowie for instant feedback, as initial data extraction was challenging.

What Are Recent G2 Reviews of Zowie?

What Are G2 Users Discussing About Zowie?

HappyFox Chat

HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to engage with customers instantly, deflect common queries, and reduce the number of support tickets generated. This capability helps streamline support operations, allowing teams to focus on more complex issues while providing customers with quick and effective resolutions. Trusted by over 12,000 companies in 70+ countries, HappyFox Live Chat serves a wide range of industries, including e-commerce, IT, retail, media, and more. The platform’s flexibility and scalability make it an ideal choice for businesses of all sizes looking to improve their customer support experience. By integrating seamlessly with existing help desk systems, HappyFox Live Chat ensures that support teams can efficiently manage customer inquiries, leading to higher satisfaction rates and more efficient workflows. Additionally, HappyFox Live Chat offers valuable features such as visitor tracking, chat routing, multi-language support, and robust analytics. These tools empower businesses to gain deeper insights into customer behavior, track agent performance, and continuously optimize their support strategies. With the ability to tailor the chat experience to match your brand, HappyFox Live Chat is a comprehensive solution for businesses aiming to provide exceptional customer service.

Average Rating: 4.4/5.0

Total Reviews: 101

How Do G2 Users Rate HappyFox Chat?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 8.5/10 (Category avg: 8.5/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)

Who Is the Company Behind HappyFox Chat?

  • Seller: HappyFox Inc.
  • Year Founded: 2011
  • HQ Location: Irvine, California
  • LinkedIn® Page: www.linkedin.com
    145 employees on LinkedIn®
  • Phone: +1 (949) 535-2220

Who Uses This Product?

  • Top Industries: Internet, Marketing and Advertising
  • Company Size: 72% Small, 26% Medium

What Are Recent G2 Reviews of HappyFox Chat?

Jitbit Helpdesk

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest

Average Rating: 4.3/5.0

Total Reviews: 53

How Do G2 Users Rate Jitbit Helpdesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Jitbit Helpdesk?

  • Seller: Jitbit Software
  • Year Founded: 2004
  • HQ Location: Edinburgh, Scotland
  • Twitter: @jitbithelpdesk
    350 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 66% Medium, 26% Large

What Do G2 Reviewers Say About Jitbit Helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of Jitbit Helpdesk, tailoring the ticketing system to meet their specific needs.
  • Users value the customization of Jitbit Helpdesk, allowing tailored solutions for their unique ticketing needs.
Cons
  • Users find Jitbit Helpdesk's old school design and limited features hinder scalability compared to pricier alternatives.
  • Users note the limited features of Jitbit Helpdesk compared to pricier alternatives, affecting overall usability and scalability.
  • Users criticize Jitbit Helpdesk for its poor performance, citing outdated design and limited features compared to competitors.

What Are Recent G2 Reviews of Jitbit Helpdesk?

What Are G2 Users Discussing About Jitbit Helpdesk?

Chatwoot

Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Connect your customer conversation channels and converse with your customers from a single place.

Average Rating: 4.5/5.0

Total Reviews: 16

How Do G2 Users Rate Chatwoot?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Chatwoot?

  • Seller: Chatwoot
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 63% Small, 31% Medium

What Do G2 Reviewers Say About Chatwoot?

AI-generated summary from verified user reviews

Pros
  • Users love the easy setup of Chatwoot, allowing quick integration and efficient management of customer support.
  • Users value the seamless integration of Chatwoot with various channels, enabling efficient and unified customer support management.
  • Users appreciate the seamless chat functionality of Chatwoot, enabling efficient customer engagement across multiple channels.
  • Users enjoy the ease of use with Chatwoot, making implementation and integration a breeze for their teams.
  • Users value the easy implementation of Chatwoot, making it ideal for small teams seeking seamless chat support.
Cons
  • Users often face connectivity issues with Chatwoot's portal, leading to disruptions in their experience.
  • Users experience limited connectivity with Chatwoot, leading to occasional disconnections that disrupt their workflow.
  • Users experience technical issues with Chatwoot, including glitches and occasional disconnections during use.
  • Users experience occasional disconnection issues with Chatwoot, impacting their chat functionality and reliability.
  • Users report encountering frequent disconnections on Chatwoot's portal, impacting their communication efficiency.

What Are Recent G2 Reviews of Chatwoot?

What Are G2 Users Discussing About Chatwoot?

Capacity

Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel including customers that have saved $1.5M in support costs, reduced AHT by 19%, and raised CSAT by 30%. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. Designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. DSW, one of North America's largest footwear retailers, partnered with Capacity to create automated, personalized experiences across 500+ locations, saving $1.5M in support costs and improving CSAT by 30%. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. Reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Independent research shows AI guidance built from top-performer behavior lifts agent productivity 14% on average and up to 34% for the newest agents making it one of the fastest ways to close the experience gap when attrition runs high. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions versus the 1–2% industry average for manual QA programs and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice. Culligan booked 3,000+ meetings within their first 60 days, including 50+ appointments over weekends, generating $650K in tied revenue without adding headcount. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly. Because 91% of AI models degrade in accuracy over time when left static, the platform is designed to get smarter with every interaction instead of quietly drifting — catching and correcting issues before they reach customers at scale. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. Proven Results: Thrasio cut QA costs by $260K annually and raised CSAT from 89% to 97% after reaching 100% interaction coverage. DSW saved $1.5M in support costs and improved CSAT by 30%. Culligan booked 3,000+ meetings in their first 60 days, generating $650K in tied revenue. By unifying the entire customer journey, from proactive outreach to post-interaction analysis , Capacity helps organizations scale efficiently, reduce operational costs and deliver exceptional service.

Average Rating: 4.7/5.0

Total Reviews: 106

How Do G2 Users Rate Capacity?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 7.8/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Capacity?

  • Seller: Capacity
  • Year Founded: 2017
  • HQ Location: University City, Missouri
  • Twitter: @GoCapacity
    522 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    701 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Retail
  • Company Size: 41% Medium, 34% Small

What Do G2 Reviewers Say About Capacity?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Capacity, finding setup and functionality straightforward and efficient.
  • Users find the easy setup of Capacity enhances efficiency and fosters a seamless transition from previous systems.
  • Users highlight the efficiency of Capacity, appreciating its seamless setup and time-saving automation features.
  • Users greatly value the helpful and proactive team at Capacity, enhancing their overall experience and support capabilities.
  • Users highly value the helpful customer support from Capacity, simplifying workflows and enhancing communication efficiency.
Cons
  • Users find the complex setup of Capacity time-consuming and recommend a dedicated team for better results.
  • Users find the difficult setup process time-consuming, necessitating dedicated resources for effective implementation.
  • Users seek improved features for collaboration and asset management as Capacity currently lacks these essential capabilities.
  • Users express concern over the lack of features, particularly missing capabilities like asset management for tracking equipment.
  • Users find the limited features of Capacity disappointing, particularly the lack of asset management capabilities.

What Are Recent G2 Reviews of Capacity?

What Are G2 Users Discussing About Capacity?