![Ayush J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayush J.")
AJ

Ayush J.

Trainee patent analyst

Small-Business (50 or fewer emp.)

5/5/2026

"Chatwood : The Multi-Platform Social Media Manager for your Business"

5/5

What do you like best about Chatwoot?

Recently my sister started selling crochets on social media, I as a manager to her startup managed all her leads, customers, sales, etc. Chatwood is a perfect tool if you have to manage such online business. The best part is I don't have to download and keep open all the apps. I can schedule a time like 2hours in the night, where in one platform chatwood, I can manage, view or reply all the customer's messages from different platforms who wants to buy the crochets.

Because of this, I haven’t missed any leads, and I can actually schedule my time around it. Another feature I want to highlight is that I don’t have to keep track of individual responses on my own. The backstage chat lets me ask my sister directly things like, “Can we make this in 2 days?” and she can reply there, while the customer only sees a formal response when I send it.

The pricing is too cost effective for us, We pay 19$ per month, which is worth the functionalities. Review collected by and hosted on G2.com.

What do you dislike about Chatwoot?

When we posted flash sale for our products, suddenly more requests started coming across multiple platforms (facebook and instagram), that time Chatwood mobile notifications are delayed. And also connecting whatsapp in the start is a bit messy and difficult for me. Review collected by and hosted on G2.com.

What problems is Chatwoot solving and how is that benefiting you?

Chatwood is solving managing different social media platforms at one place if you are running a small business from home. It addressed the right issues and due to such platforms, people are more encouraged to start their own businesses and interact with customers instantly, whether it's the canned response feature or collaboration feature. This tool is created to make life easier and save a lot of time so that we can focus on different aspects of business. Review collected by and hosted on G2.com.

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See what 16 reviewers think of Chatwoot

4.5 out of 5 · Verified reviews from real users

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