Best Knowledge Base Software - Page 6
Knowledge base software stores and organizes information about businesses and their products, services, and processes in a central repository accessible by the rest of the organization.
Businesses use knowledge bases to bring information from different sources, such as internal communications platforms or email software, into a self-serve digital library that acts as a single source of truth. Businesses can determine what content they want to collect in the knowledge base, how it is used, and who can access or edit the information. The content can range from training documentation and project timelines to meeting notes and action items.
Knowledge bases allow users to organize information effectively and offer powerful search capabilities, which help employees find information efficiently and trust that it is accurate. Knowledge bases can be accessed by a large audience, but they are typically managed by a limited number of contributors. Contributors usually include those with more expertise or oversight into particular topics, such as subject matter experts (SME), team leads, and project managers.
Wiki products are also included in this category but differ from knowledge base tools in a few ways. First, the content stored in wikis encompasses a wider range of business topics than a knowledge base, which focuses on products, services, and processes. Further, wikis offer a flexible workspace where employees can work together to flesh out ideas, thus making them more collaborative. Usually, any employee has the freedom to contribute or edit content in a wiki, as opposed to knowledge bases that have a few dedicated contributors and editors who actively manage the content.
Many knowledge base solutions now leverage AI to enhance knowledge delivery and management. AI-powered solutions deliver intelligent recommendations and proactively surface relevant articles and information by efficiently understanding context and user intent. These AI-enabled knowledge bases are dynamic and can also be embedded into the user’s daily workflow via other collaborative tools.
Some knowledge bases are deployed as contact center knowledge base software to help customer service agents access clear and accurate answers to frequently asked questions (FAQ). Knowledge base software products may also integrate with enterprise content management (ECM) systems to allow users to search for and access materials across different repositories.
To qualify for inclusion in the Knowledge Base category, a product must:
Featured Knowledge Base Software At A Glance
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- Overview
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BlueDocs is an all-in-one internal documentation, training, and compliance platform designed to bring clarity and structure to growing teams. It caters to modern companies that require a unified appro
- 62% Enterprise
- 27% Small-Business
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Dawiso is a modern, user-friendly data catalog and governance platform supporting the data democratisation of data-driven companies. With active metadata management, Dawiso enables everybody in an org
- 50% Mid-Market
- 30% Small-Business
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Kroolo is a next-generation productivity platform powered by Agentic AI, designed to redefine how teams work, think, and create. Unlike traditional task managers, Kroolo is built to be proactive. It d
- Computer Software
- Information Technology and Services
- 65% Small-Business
- 32% Mid-Market
51 Twitter followers
- Overview
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Connecting the world’s software teams one business at a time is the mission of AnswerHub. If you are like most businesses, digital innovation is key to your success. Leaders like you must be concern
- Computer Software
- 37% Enterprise
- 37% Small-Business
487 Twitter followers
- Overview
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Atlas is an all-in-one Intelligent Knowledge platform that provides employees, clients, and AI instant access to accurate, expert information. By seamlessly integrating knowledge management, intran
- 60% Mid-Market
- 20% Enterprise
677 Twitter followers
- Overview
- User Satisfaction
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Inkling has joined forces with Echo360 to revolutionize learning, enhancing educational experiences for frontline workers, students, and learners worldwide. Inkling is an employee enablement platform
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- 79% Enterprise
- 11% Mid-Market
12,904 Twitter followers
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Evernote Business brings your teams work together. Create documents, collaborate on projects, and store information all in one place. Teammates can access, edit, upload, and share notes and files from
- Computer Software
- Information Technology and Services
- 49% Small-Business
- 36% Mid-Market
375,512 Twitter followers
- Overview
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Heretto is the ultimate content operations platform for customer-driven companies. Our cutting-edge CCMS, Deploy API, and Portal toolset empowers users to independently resolve product issues, streaml
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- 42% Mid-Market
- 39% Enterprise
519 Twitter followers
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The All-New All-In-One Workspace for Modern Teams Embracing the concept of a unified workspace, Matilda brings a powerful suite of best-in-class apps together in one place, allowing teams across th
- 80% Small-Business
- 20% Mid-Market
169 Twitter followers
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Resco helps the world work better outside the office by making it simple to build complex mobile experiences for frontline workers. The company’s low-code tools and solutions enable organizations
- Information Technology and Services
- 48% Mid-Market
- 35% Small-Business
1,444 Twitter followers
- Overview
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SlimWIki is a Wiki, with simple inline editing tools and a very low barrier to content creation.
- 50% Mid-Market
- 50% Small-Business
76 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Ever find yourself wondering what your company already knows about a key topic or trend? Stravito is a purpose-built storage and sharing system for market research. With Stravito, you can centralise y
- 53% Enterprise
- 40% Mid-Market
2 Twitter followers
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- Pros and Cons
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Cassidy AI is an enterprise-grade platform that empowers teams to build intelligent AI assistants and multi-step workflows, all grounded in your company’s real-time data. Designed for scalability and
- 100% Small-Business
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ClickHelp is an AI-powered online documentation tool. Create, translate, and publish your technical documentation in a single portal! Here is how ClickHelp makes your tech writing more effective:
- Computer Software
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- 60% Small-Business
- 32% Mid-Market
879 Twitter followers
- Overview
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Q.wiki: the quick way to an interactive management system Agile management systems are undeniably the liveliest in the market, boasting read-only access levels of between 10 and 100 hits per employee
- 80% Enterprise
- 20% Mid-Market
