Best Knowledge Base Software - Page 6

Elium

Elium is the European knowledge management platform that makes enterprise AI reliable. AI is only as good as the knowledge behind it, and most companies feed their AI assistants the same scattered, outdated content their people already struggle with. Elium fixes the layer underneath. The platform turns know-how spread across teams, tools and inboxes into one governed source of truth: verified, current and permission-aware, so people and AI agents see only what they are meant to. Every answer is tracked, whether it was served, missed or is at risk. Drift and gaps are flagged and routed to an owner, with a human in the loop. Three teams get the most from it. Global operations keep procedures correct across sites and languages. Customer service teams answer faster and more consistently. IT support teams cut repeat tickets by making the answer findable the first time. Elium connects to Microsoft 365, SharePoint, Teams, Slack, Google Workspace, Salesforce, ServiceNow, Zendesk, Jira, Confluence and Notion, and exposes knowledge to AI tools through a Model Context Protocol server, a GraphQL API and a search API. It works behind Microsoft Copilot, Glean, Dust and in-house assistants rather than replacing them. Elium is built and hosted in Europe, ISO/IEC 27001:2022 certified, GDPR-compliant with a DPO and a DPA, and available as SaaS or private cloud, including French hosting on SecNumCloud-qualified infrastructure. Founded in 2008 and independently owned, it is trusted by 150+ organisations including VINCI Energies, Fnac Darty, L'Oréal and SPIE.

Average Rating: 4.0/5.0

Total Reviews: 12

BHyve Wiki

BHyve Wiki is the enterprise knowledge base that captures institutional knowledge in a structured, living, permission-aware form and makes it instantly usable. Ask a question in plain language and BHyve Wiki generates a grounded answer drawn from across your own documents, right inside the app, with links back to the exact source. A new hire, a plant engineer, or an audit associate reaches the right answer in seconds instead of pinging three colleagues, and only ever sees content they are authorized to access. Capabilities Structured, customizable knowledge base: Organize by department, folder, and your own org hierarchy, with tags for fast cross-linking. Approval workflows and admin controls keep content accurate instead of letting it go stale. Grounded answers across your sources: Search in plain language and get a synthesized answer pulled from multiple documents at once, with citations to the exact line, page, or moment. Permission-aware, so retrieval never crosses access boundaries. Every content format: Documents, articles, presentations, images, video, and audio, with OCR so text inside scanned files and images becomes searchable too. Live knowledge capture through Masterclasses: Let senior engineers, partners, and subject-matter experts record their tacit know-how in real time, before they move on. Peer-to-peer Q&A community: Employees post questions; internal experts and colleagues answer them. Builds a living, searchable body of institutional knowledge organically and reduces the same questions being asked repeatedly across the organization. Reliable external knowledge: Connect approved, openly accessible external sources (nothing behind logins or paywalls) to bring trusted outside reference in alongside your own. Admin and manager analytics: Track search performance (response time, answer quality, search volume), knowledge health (publishing rate, coverage, content formats, expiry, and engagement through likes and comments), and Masterclass attendance. BHyve surfaces knowledge gaps, the searches and questions that come back unanswered, so you can see exactly what your organization has not documented yet. Security Every customer's data sits in its own isolated database schema, encrypted at rest (AES-256) and in transit (TLS 1.2+). Access is governed by role-based permissions and your own identity provider through SSO (SAML 2.0 / OpenID Connect, with Entra ID, ADFS, and Google Workspace). Organizations can add optional VPN and native device-level access locking enforced by BHyve itself, independent of your identity provider. Your content is never used to train AI models. Data is hosted in India by default. ISO 27001 certified and SOC 2 Type I attested, aligned with India's DPDP Act, 2023. Deployment Shared Cloud (default, fully managed) or Client's Cloud (entirely within your own Azure, AWS, or GCP). Client's Cloud gives higher data control, clearer cost visibility, and fits firms whose client contracts require data to stay within their own environment. BHyve Wiki is part of the BHyve platform, alongside BHyve Grow for learning and onboarding and BHyve Ask, which brings grounded AI answers from your existing systems into Microsoft Teams, Google Chat, and Zoho. Each product can be bought individually or bundled based on your needs. Explore the full suite at https://bhyve.io Built for mid-sized and large enterprises across manufacturing, audit and tax firms, research and consulting firms, architecture studios, and customer service teams.

Average Rating: 4.2/5.0

Total Reviews: 12

Swimm

Swimm is an AI coding assistant that helps developers quickly understand big, complex codebases—and seamlessly captures knowledge to fill in any documentation gaps

Average Rating: 4.4/5.0

Total Reviews: 27

Wiki.js

Wiki.js is a modern, open-source wiki software designed to facilitate efficient documentation and knowledge management. Built on Node.js, it offers a sleek, responsive interface that adapts seamlessly across devices, ensuring an optimal user experience. Its modular architecture allows for extensive customization, making it suitable for a wide range of applications, from personal projects to large-scale enterprise solutions. Key Features and Functionality: - Flexible Editing Options: Supports multiple editors, including a Markdown editor with live preview, a WYSIWYG visual editor for non-technical users, and a code editor for advanced formatting needs. - Version Control: Integrates with Git repositories, enabling automatic synchronization and providing a robust version control system for tracking changes and facilitating collaboration. - Authentication and Access Control: Offers diverse authentication methods such as local authentication, LDAP, Active Directory, OAuth, and social logins. Granular access controls allow administrators to define permissions at various levels, ensuring secure and controlled access to content. - Scalability and Performance: Designed to run efficiently on various platforms, from low-resource devices like Raspberry Pi to high-performance cloud servers. Supports multiple databases, including PostgreSQL, MySQL, MariaDB, MS SQL Server, and SQLite, providing flexibility in deployment. - Customization and Theming: Provides options for customizing themes, appearance, and functionality through extensions and modules, allowing users to tailor the platform to their specific needs. Primary Value and Solutions Provided: Wiki.js addresses the need for a versatile and user-friendly documentation platform that caters to both technical and non-technical users. Its support for various editing modes ensures that all team members can contribute effectively, while the integration with Git offers a reliable version control system, enhancing collaboration and content integrity. The platform's scalability and support for multiple databases make it adaptable to different organizational sizes and infrastructures. Additionally, its robust authentication and access control mechanisms ensure that sensitive information remains secure, making Wiki.js a comprehensive solution for modern documentation and knowledge management needs.

Average Rating: 4.3/5.0

Total Reviews: 16

iorad

Capture once. Reach everyone. Train anything. iorad automatically captures any workflow on any desktop or web application and transforms it into interactive, step-by-step training content. No screenshots, no manual editing, no production work necessary. Instantly ready to use with Storyteller AI. One recording. No editing. No production. While other tools give you one static output, iorad generates six learning modes: ✅ Try — fully interactive, guided walkthrough ✅ Watch — auto-generated video ✅ Slide — slideshow format ✅ Scroll — scannable step-by-step list ✅ Quiz — graded learning experience ✅ Do — in-app guided experience Every learner is different. iorad covers all of them. Built for scale with unlimited learners. iorad doesn't charge per viewer. Whether you're training 10 employees or 10,000 customers, your costs don't grow with your audience, making it the most cost-efficient tutorial platform for organizations that need broad reach. One platform for employee training, digital adoption, and customer education. Teams use iorad for onboarding, SOPs, knowledge base content, sales enablement, customer training, and self-service support. Every tutorial is instantly ready to share via link, embed, or integration within your existing tech stack. Global-ready from day one. Deliver guidance in any language, embedded within the tools your learners use every day. ✨ Trusted by 45K+ organizations · 1M+ tutorials created · 30M+ learners reached

Average Rating: 4.7/5.0

Total Reviews: 52

Fleeq

Fleeq allows users to create videos and interactive GIFs without a camera, narrator or a production crew.

Average Rating: 3.6/5.0

Total Reviews: 12

Kipwise

Kipwise is a smart company knowledge management tool that integrates seamlessly with Slack, Google Drive and more, so you can build up your team knowledge base super easily from your daily communication. • The most seamless knowledge management process on Slack Direct Slack sign-in, handy slash commands and Slack actions to create and search for team knowledge directly in Slack, smart Slack bot to help automate your flow. You simply don’t need to leave Slack to build up your team knowledge base. • Connect the tools you use everyday Kipwise integrates seamlessly with the tools your team already uses like Google Drive, Confluence, Chrome, so setting up is easy and you no longer have to search in multiple places just to find a file. • Content review flow To ensure your content is always accurate and up-to-date, you can set designated reviewers for your content and we will automatically remind them to review the content in pre-set intervals or when teammates created content in folders that they don’t have review rights in. • Build up knowledge base automatically through Q&A Couldn’t find something on Kipwise? Assign the question to a teammate, the Q&A will be saved to Kipwise automatically when your teammate answered. Over time, Kipwise can learn from your questions to improve search accordingly. • Smart Kipwise Bot to help automate your flow Kipwise bot can deliver the best answer from the knowledge base for your questions and save important team knowledge to Kipwise automatically.

Average Rating: 3.9/5.0

Total Reviews: 11

Dawiso

Dawiso is the data catalog and AI context layer that makes enterprise AI accurate, trustworthy, and grounded in what your business actually means. Think of it as your organization's shared source of meaning. Dawiso automatically reads across your existing data stack, warehouses, pipelines, BI tools, and files, and captures what each asset is, what it is called in plain business language, how pieces connect, and where they flow, into one governed, living map of data assets, their relationships, lineage, and definitions. People can search that map like a search engine; AI agents can read it directly over the Model Context Protocol. Dawiso spans structured and unstructured data, links to more than 40 platforms, and fits a data engineer as naturally as someone in sales or finance. Modern, affordable, flexible, and quick to deploy, backed by hands-on support, it is used by companies of every size to make AI reliable, and to end the argument over whose figures are right.

Average Rating: 4.7/5.0

Total Reviews: 13

Dixa

Dixa is the agentic customer service platform behind exceptional ecommerce brands. We help customer service leaders resolve issues faster, deliver better experiences at scale, and grow support without proportional headcount. Dixa combines a helpdesk and a contact center in one platform, with every channel, phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS, included natively in every plan. Mim, Dixa's AI agent, resolves customer inquiries end to end (processing refunds, updating orders, answering FAQs) across chat, email, WhatsApp, and more, then hands off to a human with full context when judgment or empathy is needed. AI Co-Pilot assists agents in real time with suggested replies, translation, and conversation summaries. Dixa's Conversation Engine gives teams a visual, no-code way to build routing rules, automations, and escalations without engineering support. Real-time dashboards and Auto QA give managers visibility into performance and quality without manual reporting. Dixa serves 1,000+ ecommerce brands across 42 countries, including Rapha, Oliver Bonas, Charles Tyrwhitt, Mytheresa, and tink. Founded in Copenhagen in 2015, Dixa has raised $158M, including a $105M Series C led by General Atlantic.

Average Rating: 4.2/5.0

Total Reviews: 380

MyHub

Quickly create a beautiful intranet that will transform the way employees connect to information, processes, and each other. With MyHub, benefit from modern intranet features such as pre-built templates, chat, newsfeeds, forums, blogs, calendars, document storage, automated forms, social network, staff directories, alerts and notifications. When you need to ensure your team have the information they need, MyHub will get you there quickly.

Average Rating: 4.4/5.0

Total Reviews: 24

PerfectWiki

Build and organize your knowledge base of company resources without switching between workspaces

Average Rating: 4.8/5.0

Total Reviews: 8

USU Knowledge Management

Average Rating: 4.4/5.0

Total Reviews: 8

Verint Knowledge Management

Verint Knowledge Management™ is an AI-powered knowledge management solution that provides a single source of truth for your agents and intelligent virtual assistants to deliver stronger AI outcomes. It’s a single source of truth that integrates across your business operations, powering self-service, contact center efficiency, and ensuring consistency across the hybrid workforce. Its patented, AI-infused search technology is designed to find and present users with accurate, relevant answers, eliminating time-consuming research. With an array of search, content management, reporting and integration features, Verint Knowledge Management is configurable to meet the demands of growing organizations and blend into the most complex business environments, including contact centers, self-service portals, and other customer support platforms. Available Knowledge Management bots: Knowledge Automation Bot Knowledge Creation Bot Knowledge Suggestion Bot 

Average Rating: 4.4/5.0

Total Reviews: 10

ClickHelp

ClickHelp is an AI-powered online documentation tool. Create, translate, and publish your technical documentation in a single portal! Here is how ClickHelp makes your tech writing more effective: * Easy to use WYSIWYG topic editor, as well as HTML source mode. * Simple customization with a block-based Home page editor. * Single-sourcing and content reuse. * AI features (AnswerGenius, WriteAssist, AskYourDocs) * In-depth analytics and reporting. * Readability scores and metrics. * Easy importing and exporting. ClickHelp can import content from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc., and export to CHM, HTML5 Web Help, PDF, DOCX, etc. * Translation ecosystem to create multi-language documentation. * Machine translation support. * API features. * Swagger/OpenAPI Definition import. * RTL language support. * Audit trail and IP Allowlist for enhanced security. * Optional block-based editor * Automatic domain management * TwoFactor Authentication * Multi-site setup Integrations: Google Analytics, Google Search Console, Zendesk, Zapier, AddThis, Google Translate, DeepL, YouTube, and much more.

Average Rating: 4.7/5.0

Total Reviews: 65

Fluid Topics

Fluid Topics is an AI-powered Product Knowledge Platform that helps enterprises centralize, structure, and deliver product knowledge for both humans and AI applications. It transforms scattered information into a single source of truth, making product knowledge AI-ready and accessible across customer portals, support channels, documentation sites, chatbots, and enterprise workflows. Who It's For By Role: Technical writers (centralize and publish product documentation), product managers (maintain a single source of truth), customer support teams (deliver faster, more accurate answers), developers (access technical content and APIs), knowledge managers (govern enterprise knowledge), AI teams (power LLMs and AI assistants with trusted content). By Industry: SaaS, software, manufacturing, regulations, industrial equipment, telecommunications, healthcare, financial services, enterprise technology, and organizations with complex product documentation. Key Capabilities Unified Product Knowledge: Aggregate content from multiple sources and format into a centralized knowledge platform. AI-Ready Content: Transform documentation into structured, reusable content optimized for AI applications and knowledge retrieval. Content Delivery: Publish personalized content across websites, customer portals, support centers, chatbot, AI tools and knowledge bases. Hybrid Search: Deliver fast, context-aware search experiences a- Content Governance: Maintain a single source of truth with version control, metadata, taxonomy, and content management. Personalized Experiences: Surface relevant documentation based on user roles, products, permissions, or context. Enterprise Integrations: Connect documentation with existing CMS, CCMS, PLM, CRM, support, and business systems. Scalable Documentation Management: Support organizations with extensive product portfolios and frequently changing technical content. Powered by AI Agentic Chatbot: Deliver instant, documentation-driven answers to customers and employees using trusted product knowledge. Generative Assistants: Generate and refine content from existing product knowledge to accelerate documentation workflows. MCP Server: Connect enterprise knowledge directly to LLMs and AI applications using the Model Context Protocol. AI-Ready Knowledge: Structure content for retrieval-augmented generation (RAG), enterprise AI assistants, and intelligent workflows. Whether modernizing technical documentation, creating a single source of truth, improving customer self-service, or powering enterprise AI with trusted product knowledge, Fluid Topics helps organizations transform fragmented documentation into AI-ready content that drives better support, faster knowledge discovery, and consistent information delivery across every channel.

Average Rating: 4.9/5.0

Total Reviews: 8