Best Knowledge Base Software - Page 6
Knowledge base software stores and organizes information about businesses and their products, services, and processes in a central repository accessible by the rest of the organization.
Businesses use knowledge bases to bring information from different sources, such as internal communications platforms or email software, into a self-serve digital library that acts as a single source of truth. Businesses can determine what content they want to collect in the knowledge base, how it is used, and who can access or edit the information. The content can range from training documentation and project timelines to meeting notes and action items.
Knowledge bases allow users to organize information effectively and offer powerful search capabilities, which help employees find information efficiently and trust that it is accurate. Knowledge bases can be accessed by a large audience, but they are typically managed by a limited number of contributors. Contributors usually include those with more expertise or oversight into particular topics, such as subject matter experts (SME), team leads, and project managers.
Wiki products are also included in this category but differ from knowledge base tools in a few ways. First, the content stored in wikis encompasses a wider range of business topics than a knowledge base, which focuses on products, services, and processes. Further, wikis offer a flexible workspace where employees can work together to flesh out ideas, thus making them more collaborative. Usually, any employee has the freedom to contribute or edit content in a wiki, as opposed to knowledge bases that have a few dedicated contributors and editors who actively manage the content.
Many knowledge base solutions now leverage AI to enhance knowledge delivery and management. AI-powered solutions deliver intelligent recommendations and proactively surface relevant articles and information by efficiently understanding context and user intent. These AI-enabled knowledge bases are dynamic and can also be embedded into the user’s daily workflow via other collaborative tools.
Some knowledge bases are deployed as contact center knowledge base software to help customer service agents access clear and accurate answers to frequently asked questions (FAQ). Knowledge base software products may also integrate with enterprise content management (ECM) systems to allow users to search for and access materials across different repositories.
To qualify for inclusion in the Knowledge Base category, a product must:
Featured Knowledge Base Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Build and organize your knowledge base of company resources without switching between workspaces
- 63% Mid-Market
- 25% Small-Business
14 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Verint Knowledge Management™ is an AI-powered knowledge management solution that provides a single source of truth for your agents and intelligent virtual assistants to deliver stronger AI outcomes.
- 50% Mid-Market
- 40% Enterprise
7,745 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Dawiso is a modern, user-friendly data catalog and governance platform supporting the data democratisation of data-driven companies. With active metadata management, Dawiso enables everybody in an org
- 45% Mid-Market
- 36% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Kroolo is a next-generation productivity platform powered by Agentic AI, designed to redefine how teams work, think, and create. Unlike traditional task managers, Kroolo is built to be proactive. It d
- Computer Software
- Information Technology and Services
- 65% Small-Business
- 32% Mid-Market
50 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Connecting the world’s software teams one business at a time is the mission of AnswerHub. If you are like most businesses, digital innovation is key to your success. Leaders like you must be concern
- Computer Software
- 37% Small-Business
- 37% Enterprise
491 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Atlas is an all-in-one Intelligent Knowledge platform that provides employees, clients, and AI instant access to accurate, expert information. By seamlessly integrating knowledge management, intran
- 60% Mid-Market
- 20% Enterprise
673 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Inkling has joined forces with Echo360 to revolutionize learning, enhancing educational experiences for frontline workers, students, and learners worldwide. Inkling is an employee enablement platform
- Restaurants
- Retail
- 79% Enterprise
- 11% Mid-Market
12,863 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Evernote Business brings your teams work together. Create documents, collaborate on projects, and store information all in one place. Teammates can access, edit, upload, and share notes and files from
- Computer Software
- Information Technology and Services
- 49% Small-Business
- 36% Mid-Market
374,703 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Heretto is the ultimate content operations platform for customer-driven companies. Our cutting-edge CCMS, Deploy API, and Portal toolset empowers users to independently resolve product issues, streaml
- Computer Software
- Telecommunications
- 42% Mid-Market
- 39% Enterprise
517 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The All-New All-In-One Workspace for Modern Teams Embracing the concept of a unified workspace, Matilda brings a powerful suite of best-in-class apps together in one place, allowing teams across th
- 80% Small-Business
- 20% Mid-Market
163 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Resco helps the world work better outside the office by making it simple to build complex mobile experiences for frontline workers. The company’s low-code tools and solutions enable organizations
- Information Technology and Services
- 47% Mid-Market
- 34% Small-Business
1,440 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SlimWIki is a Wiki, with simple inline editing tools and a very low barrier to content creation.
- 50% Mid-Market
- 50% Small-Business
76 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Stravito is the Insights Intelligence Platform global leaders like Nestlé and Comcast trust to turn existing knowledge into confident, growth-driving decisions. Built for insights teams, Stravito unif
- 53% Enterprise
- 40% Mid-Market
2 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Create studio-quality product videos and documentation instantly with Trupeer Trupeer is an end to end product content creation platform that lets you generate professional grade videos, guides and
- Computer Software
- Information Technology and Services
- 62% Small-Business
- 30% Mid-Market
698 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
USU is an IT Management software provider headquartered in Boston, MA, specializing in solutions designed to enhance operational efficiency and financial management for mid-market and enterprise organ
- Consumer Services
- Computer Software
- 53% Enterprise
- 28% Small-Business
