USU Reviews & Product Details

USU is an IT Management software provider headquartered in Boston, MA, specializing in solutions designed to enhance operational efficiency and financial management for mid-market and enterprise organizations across North America and Europe. The company's offerings are tailored to meet the specific needs of various stakeholder groups within IT, Finance, Procurement, Customer Service, and Cloud Operations. By providing system-wide visibility and reducing costs, USU empowers organizations to navigate the complexities of hybrid and multi-cloud environments effectively. Our Product Suite: - IT Asset Management - SaaS Management - Multicloud Monitoring - FinOps - Customer Service Knowledge Management IT Asset Management The product suite includes standalone solutions that address critical operational and financial challenges faced by modern IT departments. For instance, USU IT Asset Management (ITAM) offers comprehensive visibility and control over software licensing and cloud entitlements. With features such as deep vendor optimization intelligence and seamless integration with ServiceNow, organizations can typically reduce software overspend by up to 30%, mitigate audit risks, and enhance negotiation outcomes. This solution is particularly beneficial for IT departments seeking to streamline their asset management processes. SaaS Management USU SaaS Management is a purpose-built solution that gives organizations complete visibility and control over their SaaS ecosystem. It helps IT, Finance, and Procurement teams reduce costs, improve governance, and streamline renewals by identifying underused, redundant, or unauthorized applications. Key Capabilities: >> Auto-discover all SaaS apps, including shadow IT >> Monitor usage to eliminate underused licenses >> Centralize renewals and contract data >> Control access and enforce policies Proven Results: >> Save 15–25% on SaaS spend >> Reduce tool sprawl and shadow IT >> Improve SaaS governance and renewal outcomes Multicloud Monitoring | Observability USU Multicloud Monitoring further enhances operational capabilities by offering real-time visibility into applications, services, and infrastructure. With AIOps-driven event correlation and automated root cause analysis, IT Operations and Site Reliability Engineering (SRE) teams can resolve incidents more swiftly and prevent outages, thereby minimizing user impact. FinOps USU FinOps brings financial visibility and accountability to your cloud environment. It helps teams optimize usage, control budgets, and drive cost-aware decision-making across AWS, Azure, GCP, and hybrid clouds. Key Capabilities: >> Real-time cloud cost tracking >> Budgeting, forecasting, and alerts >> Identify and eliminate idle resources >> Enable showback and chargeback Proven Results: >> Cut cloud waste by 20–50% >> Improve budget accuracy >> Align finance and engineering teams Customer Service Knowledge Management USU also provides Customer Service Knowledge Management (CSKM), which enhances support efficiency through an AI-assisted knowledge platform. This tool ensures that content remains consistent and easily maintainable, resulting in reduced handling times and improved customer satisfaction (CSAT) across contact centers and service desks. Overall, USU's solutions focus on delivering practical ROI and measurable efficiency gains. By combining advanced software capabilities with expert advisory support, USU enables organizations to reduce costs, improve performance, and operate confidently in complex IT environments. Trusted by Fortune 500 companies and recognized in multiple Gartner Market Guides, USU is committed to fostering partnerships that ensure customers achieve and sustain meaningful results across their entire IT landscape.

Product Website

Seller

USU

Languages Supported

German, English, French, Italian, Spanish

Product Description

Overview by

Jillian Bamforth

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

USU Media

USU Demo - USU Software Asset Management

Discovery

Oracle Optimization

Optimization for SAP

Watch this video of our USU Knowledge Management customers giving their testimonials.

Watch this video of our USU IT Asset Management customers giving their testimonials.

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USU Reviews (50)

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Oksana S.

ITAM manager

Small-Business (50 or fewer emp.)

11/4/2025

"Impressive Cost Savings and Expert License Management"

4.5/5

What do you like best about USU?

What stands out most to me is the significant potential for cost savings. With this platform, I am able to pinpoint and recover unused software licenses, which has resulted in clear savings of up to 30% on yearly expenses. In addition, it serves as a high-quality, specialized tool for handling the often complex licensing requirements of major vendors such as Oracle, SAP, IBM, and Microsoft. Review collected by and hosted on G2.com.

What do you dislike about USU?

I have noticed that USUS's advanced analytical tools demand strong and comprehensive integration with various enterprise data systems, such as CMDB, ERP, purchasing, and HR systems. Review collected by and hosted on G2.com.

What problems is USU solving and how is that benefiting you?

USU has enabled me to create a single source of truth for all my assets, whether they are hybrid, cloud, or SaaS. It has helped ensure regulatory compliance and maintain ongoing audit readiness, which actively reduces financial risk. With this solution, I am able to make well-informed decisions and negotiate contracts from a much stronger position, leading to optimized costs. Overall, USU has completely transformed my approach to asset management, turning it into a strategic advantage. Review collected by and hosted on G2.com.

Zara Z.

Corporate Services Manager

Small-Business (50 or fewer emp.)

12/1/2025

"Robust License Management and Seamless Cloud Optimization"

4.5/5

What do you like best about USU?

I am highly impressed by the robustness of this solution when it comes to managing complex licenses. Additionally, its integration for monitoring and optimizing the use of SaaS and cloud services, such as AWS and Azure, has demonstrated significant and swift improvement. This progress is essential for efficiently keeping rising costs under control in these environments. Review collected by and hosted on G2.com.

What do you dislike about USU?

The primary issue I encounter is that the user experience (UX) is not always intuitive, since some parts of the interface could benefit from a visual refresh. Review collected by and hosted on G2.com.

Carte L.

IT Asset Manager

Small-Business (50 or fewer emp.)

11/11/2025

"Unmatched License Management and Cost Savings"

4.5/5

What do you like best about USU?

I really appreciated how it can automatically apply usage metrics from top manufacturers to our inventory data. This feature is unmatched. I also enjoy managing remote desktop and contact center software licenses with it. USU does more than just count software licenses and installations—it also identifies underutilized licenses, allowing us to collect and reallocate them, which leads to budget savings. Review collected by and hosted on G2.com.

What do you dislike about USU?

The initial setup was quite complicated and demanded a considerable investment of our internal resources. Review collected by and hosted on G2.com.

What problems is USU solving and how is that benefiting you?

USU is considered the industry standard. It delivers the level of detail and algorithmic rigor that we required. Although the implementation process was complex, the platform has proven to be very useful and offers the features we needed for our Asset Management tools. Overall, our experience has been very positive. Review collected by and hosted on G2.com.

David D.

Senior IT Asset Manager.

Small-Business (50 or fewer emp.)

11/24/2025

"Exceptional Compliance Visibility with Precise License Reconciliation"

4/5

What do you like best about USU?

What I appreciate most is the precision of the software license reconciliation engine. Its capability to connect contracts, usage rights, and actual installations within a single platform provides exceptional compliance visibility, which is particularly valuable when dealing with complex vendors such as Oracle, IBM, or Microsoft. Review collected by and hosted on G2.com.

What do you dislike about USU?

One downside is that the reporting module feels quite rigid and lacks flexibility. Generating custom or ad-hoc reports for executive management is a cumbersome and unintuitive process, often taking up more time than it should. Review collected by and hosted on G2.com.

Ahmed S.

Senior consultant

Small-Business (50 or fewer emp.)

8/7/2024

"It is a very detailed tool to show license compliance"

5/5

What do you like best about USU?

I like that I can observe the environment and perform various sandbox activities. It also has the ability to handle large volumes of data and generate reports with good product content. I also like that it has many of the features we need to get up and running right away, such as covering license types and metrics. Review collected by and hosted on G2.com.

What do you dislike about USU?

After having seen other tools with the same purpose, I still think that USU is one of the best and I have nothing negative to say about this platform, I love working with it and everything I have been able to achieve thanks to it. Review collected by and hosted on G2.com.

Response from Jillian Bamforth of USU

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Thank you for your detailed feedback on USU (formerly Aspera)! We are thrilled to hear that you are enjoying the platform's observability, sandbox activities, and robust reporting capabilities. It's great to know that USU is meeting your needs by providing essential features for license compliance and handling large volumes of data effectively.

We appreciate your positive comments and are delighted that USU has been instrumental in helping you achieve your goals. If you ever have any questions or need further assistance with the platform, please don't hesitate to reach out. We are here to support you every step of the way. Thank you for choosing USU!

Forrest D.

Tax Manager

Small-Business (50 or fewer emp.)

8/21/2024

"Leading provider of software and services for IT management"

4.5/5

What do you like best about USU?

I like it primarily because it is feature-rich, they really put effort into taking feedback into account and improving their product. I also like that although it requires a bit of effort, it can be customized to meet the needs of most organizations and their asset management requirements. Review collected by and hosted on G2.com.

What do you dislike about USU?

The operation of USU, since we started using this platform, has been excellent. For some of the people without IT experience, it was a little overwhelming at first, but in a short time everyone adapted perfectly. Review collected by and hosted on G2.com.

Response from Jillian Bamforth of USU

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Thank you for sharing your positive experience with USU (formerly Aspera)! We are thrilled to hear that you appreciate our feature-rich software and our commitment to incorporating user feedback. We understand that the initial learning curve may have been overwhelming for some users, but we are glad to hear that everyone adapted quickly.

It's great to know that USU has been able to help you manage all your data sources in one place and customize the platform to meet your organization's specific needs. If you ever need further assistance or have any feedback to share, please don't hesitate to reach out. We are here to support you every step of the way.

Vinay T.

Corporate Engineer

Small-Business (50 or fewer emp.)

8/16/2024

"Excellent display of the linking status of using the device and the application"

4.5/5

What do you like best about USU?

I really like the Easy App Integration feature. And I love that cumbersome tasks have been automated, greatly reducing the time and effort required for manual checks. It's a great place to have a good support system and be able to respond immediately. Review collected by and hosted on G2.com.

What do you dislike about USU?

I would like to see the sorting and filtering features be easier to use. I would also like to see better quality control because sometimes the filters don't reflect or behave differently. Review collected by and hosted on G2.com.

What problems is USU solving and how is that benefiting you?

With formerly Aspera it is now easier to see which items are installed in which room. I find this very useful, especially the ability to delete accounts etc. From the Formerly Aspera screen. This tool allows us to identify and delete unnecessary accounts, avoid mistakes when deleting former employee accounts and ultimately reduce costs. Review collected by and hosted on G2.com.

Response from Jillian Bamforth of USU

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Thank you for sharing your positive experience with our Easy App Integration feature and the automation of tasks. We appreciate your feedback on the sorting and filtering features, and we will work on making them more user-friendly. Quality control is essential to us, and we will investigate the issues you mentioned with the filters. We are glad to hear that our tool has been beneficial in helping you manage installed items and accounts effectively. If you have any more suggestions or encounter any issues, please feel free to reach out to us. We are here to support you and ensure a seamless experience.

Hudson R.

Systems Administrator

Small-Business (50 or fewer emp.)

8/14/2024

"Fast and transparent update for the end user"

4.5/5

What do you like best about USU?

Formerly Aspera is an amazing tool which helps to discover all the attributes like servers, IP addresses and all the details related to the servers. I also like that it is used in projects during sales phases to discover the client environment for solution design. Review collected by and hosted on G2.com.

What do you dislike about USU?

I think it would be nice to have more disk storage. Also, the price may be a bit high for some small businesses. Apart from these two comments, I have nothing else to add, the tool does its job. Review collected by and hosted on G2.com.

Response from Jillian Bamforth of USU

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Thank you for sharing your positive feedback about USU (formerly Aspera)! We're thrilled to hear that you find it helpful in discovering server details and client environments. We appreciate your suggestions for more disk storage and pricing considerations for small businesses. Your input is valuable to us as we strive to improve our services. If you have any further feedback or need assistance, please feel free to reach out to us. We're here to help and ensure your experience with our tool remains positive.

Amelle H.

Systems Administrator

Small-Business (50 or fewer emp.)

8/13/2024

"Formerly Aspera is a very simple tool that provides us with all our assets in one place"

4.5/5

What do you like best about USU?

I like that this tool makes it easy to use and track the lifecycle of our assets. And I love that the team is always on top of new features and announcements. Formerly Aspera has been a helpful tool to ensure everything stays organized and accouted for. Review collected by and hosted on G2.com.

What do you dislike about USU?

I sometimes find that deployment takes a bit longer to reach production. And I find that the documentation could be more accurate and up-to-date for integrations and complex workflow development. Review collected by and hosted on G2.com.

Response from Jillian Bamforth of USU

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Thank you for sharing your feedback on USU (formerly Aspera). We're thrilled to hear that you find our tool easy to use and that it helps you track the lifecycle of your assets effectively. We appreciate your suggestions regarding deployment speed and documentation accuracy, and we will definitely look into improving these areas to enhance your experience further. It's fantastic to hear that USU (formerly Aspera) has been beneficial in organizing and accounting for your assets, providing flexibility and simplicity. If you have any specific concerns or need assistance with integrations or workflows, please feel free to reach out to our support team. We're here to help and ensure you get the most out of our tool. Thank you for choosing USU!

Hoang T.

Responsable IT

Small-Business (50 or fewer emp.)

8/15/2024

"It has a very attractive price on the market"

4.5/5

What do you like best about USU?

I love that their agentless scanning capability is quite strong in capturing all the necessary information. I also like how you can drill down from the user profile to support and see what network they are connected to. Review collected by and hosted on G2.com.

What do you dislike about USU?

I think the interface could be updated a bit and the control are not axactly intuitive. In addition, this tool requires administrator-level privileges to collect information, which creates security issues. Review collected by and hosted on G2.com.

Response from Jillian Bamforth of USU

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Thank you for sharing your feedback on USU (formerly Aspera). We're thrilled to hear that you find the agentless scanning capability strong and the ability to drill down to user profiles helpful. We appreciate your input on the interface and control aspects and understand the importance of intuitive design. Your concern about administrator-level privileges is duly noted, and we are continuously working to enhance security measures. We're glad to hear that USU (formerly Aspera) is solving problems for you by providing real-time information retrieval and being a powerful system for device information. If you have any further suggestions or need assistance, please feel free to reach out. Thank you for choosing USU!