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USU

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51 reviews
  • 4 profiles
  • 6 categories
Average star rating
4.5
#1 in 1 categories
Grid® leader
Serving customers since
2000
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USU

51 reviews

USU is an IT Management software provider headquartered in Boston, MA, specializing in solutions designed to enhance operational efficiency and financial management for mid-market and enterprise organizations across North America and Europe. The company's offerings are tailored to meet the specific needs of various stakeholder groups within IT, Finance, Procurement, Customer Service, and Cloud Operations. By providing system-wide visibility and reducing costs, USU empowers organizations to navigate the complexities of hybrid and multi-cloud environments effectively. Our Product Suite: - IT Asset Management - SaaS Management - Multicloud Monitoring - FinOps - Customer Service Knowledge Management

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USU Software Asset Management

0 reviews

delivers 100% license visibility across hybrid environments, covering on-prem vendors and BYOL in the cloud. Enterprises reduce costs by up to 30% through removal or downgrading of unused licenses and stay audit-ready with accurate usage and entitlement insights. Our scalable, enterprise-ready platform offers automation, optimization and decision support, interactive dashboards and full digital sovereignty — hosted in the USU cloud, customer cloud or on-prem.

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USU SaaS Management

0 reviews

USU SaaS Management gives global enterprises full control over their SaaS and shadow IT. End-to-end discovery, broad integrations and powerful automation provide near real-time usage visibility, cost allocation and forecasting. With enterprise-grade license and renewal management plus benchmarking, ITAM and FinOps teams can optimize spend and strengthen governance in one centralized platform.

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USU FinOps

0 reviews

Cloud optimization software like USU FinOps help you understand your cloud spend and find real savings. Use Virtual Tags to easily set up complex business rules and allocate costs exactly where they belong. As your software and solutions partner, we’ll help you build a strong, end-to-end FinOps strategy that fits your business needs.

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Star Rating

38
11
1
1
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USU Reviews

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Star Rating
38
11
1
1
0
Katherine G.
KG
Katherine G.
Sales Operation Manager
04/30/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Customized Experience, Smooth Integration

I love that USU is customized for our company, allowing us to have our logo and choose the colors and layout we wanted. This makes our company feel like it's ours and gives our employees a sense of having something created for their needs. It helps us answer our daily customer questions in a timely manner. The transition to USU was smooth, which was a relief. Given these aspects, I'd give it a strong recommendation.
DS
Darryl S.
01/15/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Exceptional Reliability and Deep Analysis with Seamless RMM Integration

This monitoring platform delivers a consistent experience on both Mac and PC. The depth of its analysis, along with its overall reliability, is genuinely exceptional. I also appreciate that it can integrate with my RMM and pull the data I need.
SH
Sergio H.
01/13/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Exceptional Analysis and Customization, Exceeds Expectations

The depth and reliability of its analysis truly stand out, making this a product of exceptional quality. It is capable of processing and analyzing data thoroughly, and the tools provided for data ingestion are outstanding. I also value its responsiveness and flexibility, as it enables the creation of customized views tailored to specific requirements.

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HQ Location:
Boston, MA

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What is USU?

USU is a leading provider of software and services for IT and knowledge management, specializing in solutions that enhance efficiency and optimize processes. The company offers a range of products designed to support IT service management, software asset management, and analytics. With a focus on delivering innovative technology solutions, USU Solutions helps organizations improve their operational performance and achieve digital transformation. For more information, visit their website at https://www.usu.com.

Details

Year Founded
2000
Ownership
ETR: OSP2