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AnswerHub Reviews & Product Details

Connecting the world’s software teams one business at a time is the mission of AnswerHub. If you are like most businesses, digital innovation is key to your success. Leaders like you must be concerned with capturing your team’s collective knowledge/expertise, increasing your team’s productivity, eliminating redundant work, and accelerating new technology adoption. Keeping your software development and technical teams productive and happy is challenging on many levels. Wouldn’t it be great if you had an enterprise class, fully configurable platform that would give your employees and your customers the information they need when they need it to be productive, engaged, and motivated? The AnswerHub platform is purpose-built to capture, curate, and distribute your software and technical team’s expertise, insights, and knowledge on a global basis for organizational consumption, eliminating unnecessary noise, and enabling your local and distributed teams to focus on business outcomes that matter, quickly and accurately. With AnswerHub you will: • Retain and easily share knowledge across your distributed teams • Improve productivity and reduce inefficiency • Share on-demand insights, best practices, and answers – anytime, anywhere • Grow and connect your developer and technical communities

Seller

Ignite Enterprise Software Solutions

Languages Supported

Arabic, German, English, French, Croatian, Italian, Japanese, Korean, Dutch, Russian, Spanish, Serbian, Turkish, Chinese (Traditional)

Product Description

Devada AnswerHubTM is robust developer relations software with everything you need to build, manage, and grow a thriving developer community. Advanced features like moderation, user management, access control, and role-based permissions give administrators everything they need to control the content, users, and access to the knowledge in their community.

Overview by

Brandon Nokes

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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AnswerHub Reviews (19)

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Laura L.

HR Services Supervisor

Enterprise (> 1000 emp.)

11/4/2022

"Built an active community with AnswerHub within our company."

4.5/5

What do you like best about AnswerHub?

Badges and reputation points are two of the most effective gamification features available. Being able to control permissions based on their reputation score is a kind of reward for active users. Expert knowledge features improve recognition. Pinging experts is made more accessible with "Ask an Expert," and you can define your area of expertise both manually and automatically within the system. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

The built-in analytic features may be unreliable. Because AnswerHub is constantly being upgraded, some functionality remains unavailable. Review collected by and hosted on G2.com.

What problems is AnswerHub solving and how is that benefiting you?

We built a robust business community, and our users could participate in question-and-answer sessions and contribute high-quality content regularly. AnswerHub recognizes and encourages user contributions and participation by using reputation points. It added more features, resulting in a better user experience. Review collected by and hosted on G2.com.

Sarah F.

Director, Internal Communications

Enterprise (> 1000 emp.)

8/31/2022

"Forum that increased communication and employee engagement."

4.5/5

What do you like best about AnswerHub?

AnswerHub is enterprise-ready software developed by a company that recognizes the significance of brand recognition and individuality in online communities. AnswerHub was an obvious choice for me, as I was looking for a reputable business forum. It comes equipped with Q&A, brainstorming, and content sharing, but its true strength lies in its adaptability. This allows you to customize the forum's look and feel to meet your community's needs better. While the administrative interface could be improved, all the features and analytics are present, giving you complete control over posts and users. When I encountered a problem with the forum being offline while utilizing their hosted solution, the support team emailed me before I even noticed the issue. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

Even though they are functional, both the analytics and the admin dashboard appear dated. Those who wish to make substantial changes to the forum must first consult with the support and development staff. Review collected by and hosted on G2.com.

What problems is AnswerHub solving and how is that benefiting you?

AnswerHub provides a solution for community moderation that is more adaptable, extensible, and interoperable than any of our current methods. Since then, the general public's participation level has increased dramatically in the first instance. Greater interest, more comprehensible responses, and more robust community support are visible development indicators. Review collected by and hosted on G2.com.

Augusto D.

Chief Executive Officer

Mid-Market (51-1000 emp.)

8/2/2022

"Building a beneficial Q&A platform for clients and colleagues."

4.5/5

What do you like best about AnswerHub?

AnswerHub is a valuable tool for developing a question-and-answer-based knowledge base. A great alternative to submitting a support ticket is the provision of less formally sanctioned customer support in the form of hints, suggestions, and incomplete solutions that are sometimes sufficient to meet the customer's needs. I like that everything can be managed, including discussions, questions, and recommendations. It is simple to monitor user contributions and evaluate their standing. Gamification's reputation point feature is amusing. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

The administration interface could use some enhancements. At first glance, the sheer number of possible permissions for performing a particular action on the site can appear daunting. Review collected by and hosted on G2.com.

What problems is AnswerHub solving and how is that benefiting you?

AnswerHub is an excellent way to break down barriers between teams, departments, and companies by facilitating knowledge sharing among employees, partners, and customers. This tool, which goes beyond the standard question-and-answer format, enables you to build an engaging Q&A community. My colleagues receive badges and points in exchange for their time and effort in answering questions posed by the community. Review collected by and hosted on G2.com.

Jacqueline D.

Director of Patient Access Strategy

Enterprise (> 1000 emp.)

7/12/2022

"Top-notch Q&A platform - manager and marketing professional view."

4.5/5

What do you like best about AnswerHub?

AnswerHub should be implemented if you need an online community for your company or organization. It has built-in support for Q&A, brainstorming, and content sharing, but its true strengths are its adaptability and scalability. Despite the rough appearance of the administrative interface, you have complete control over all content and users. This allows you to tailor the forum's appearance and functionality to your community's specific requirements. Karma-based moderation is attractive because it will enable users to earn a reputation and participate in moderation however they see fit. Gamification features are also accessible, although I have not spent much time using them. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

Although helpful, the analytics are not particularly intuitive, and the admin panel has an outdated appearance. Review collected by and hosted on G2.com.

Recommendations to others considering AnswerHub:

AnswerHub was a natural choice for us. However, we also paid close attention to the requirements of developers who require specialized communication channels. Review collected by and hosted on G2.com.

What problems is AnswerHub solving and how is that benefiting you?

I migrated from an existing Q&A platform to a management and marketing forum. Our previous question-and-answer services were similarly priced to AnswerHub but were significantly inferior. Consequently, community participation and response rates decreased. I switched to AnswerHub because I required a solution that could be tailored to our specific requirements, integrate with our existing infrastructure, and permit community moderation. Review collected by and hosted on G2.com.

Ben W.

Simulation Success Specialist

Small-Business (50 or fewer emp.)

4/19/2022

"AnswerHub is a great service for our community"

4/5

What do you like best about AnswerHub?

With AnswerHub our employees and users collaborate to find solutions. Having a public-facing, constantly growing knowledge base of content is not only an immense help to our community but also a major selling point for our business. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

It is pricey, but we feel like it is a worthwhile investment for the advantages we enjoy from its use. The API is not quite as powerful as I wish it was. Review collected by and hosted on G2.com.

Recommendations to others considering AnswerHub:

It's always worth looking around at the latest platforms available. We did 7 years ago with AnswerHub. Would we ever change Q&A providers? Maybe... it's always good to reevaluate as platforms and pricing evolve. So far, AnswerHub has served our needs well at a price we felt had a good return on investment. Review collected by and hosted on G2.com.

What problems is AnswerHub solving and how is that benefiting you?

In tech support, over time you develop a large bank of questions and answers. If you're using an email-based system, or some other private support setup, then all that knowledge is locked away from public view.

We've found that many people have similar questions or hurdles that they need to overcome and that many people could benefit from seeing those questions and their solutions. AnswerHub gives us a public-facing platform where we can support our users and everyone can benefit from the answers that are put out for public consumption. In addition, since questions are public and anyone can participate, our users often help one another without any input or effort on our part.

We also appreciate that AnswerHub has a feature to ask a private question for those cases when proprietary information is necessary to help solve a problem. Review collected by and hosted on G2.com.

Paul T.

Small-Business (50 or fewer emp.)

1/2/2020

"Great Q&A Platform"

4/5

What do you like best about AnswerHub?

Users have taken the community into their own hands and have been helping each other out. Easing work by our technical support group. We also like the communication we as site administrators have with the engineers and support groups at DZone. We are able to use their portal to submit bug fixes or support requests and they are very responsive and we get quality answers back from them in a timely manner.

The newly designed analytics tools have helped us really hone in on areas that are doing well on our site and where we could use improvement. We also closely watch the analytics to ensure our customer base is getting the responses from us in a timely manner. The Analytics tools help us identify how responsive our support team is by tracking the time to first answer and time to accepted answers. These are the metrics we use to motivate our support staff to offer fast and efficient answers to our clients.

Also, their SSO capability has made this platform easier to use for our customers. Every customer has a profile on our main website and we can use cookies to make sure they are automatically signed in to the answerhub platform. SSO was simple to set-up and the support group was very helpful when doing this initial configuration. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

The security settings for spaces/users is not very user-friendly. I was hoping with the new update that the site/space/user/group securities would be easier to work with, but they are not. However, I am now fairly versed in them and can navigate them easily. It was just hard when we were starting out with the platform.

The search function was fairly poor in the previous versions of Answerhub. However, in the latest version they have rebuilt the search engine and it is now incredibly useful. Review collected by and hosted on G2.com.

Recommendations to others considering AnswerHub:

Definitely do some research on competitors as there are some cheaper alternatives out there. However, I am very glad I took so long to review systems as I am confident in choosing AnswerHub. I know I would be upset with myself if I had gone with another system and tried to save some money by sacrificing some features.

AnswerHub is very reasonably priced and has been very important in helping us build a community that is better and more efficient than we even dreamed it could be at it's inception. Review collected by and hosted on G2.com.

What problems is AnswerHub solving and how is that benefiting you?

We have eased workload on our tech support group by having a searchable user-driven community. As well as, having 'super-users' who are willing to help chip in and resolve other users solve their problems. We have encouraged and rewarded these users which has only driven them to be more active and helpful in our community.

Our support group was receiving the same questions over and over. This platform has provided our support group and customers the ability to search their specific questions and read through the standard answers we were giving so frequently. Now, we can spend our time helping those with more serious or unusual issues so that everyone is helped in a more efficient manner. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/19/2020

"Gets the job done, but not amazing"

2/5

What do you like best about AnswerHub?

- New Admin Portal with Analytics

Answerhub recently upgraded their admin portal, and it is great. The UI is much more pleasing, and things are laid out in a way that is much easier to find what you are looking for. They also created nicer graphics for the site analytics, which are helpful for at-a-glance statistics of how your site is doing.

- Works well (most of the time)

Besides the occasional bug, the forum works as it is supposed to. It is easy for a user to ask questions and perform basic forum tasks. Bugs do come up pretty often, but they aren't show stoppers. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

- Not developer friendly

The api & its documentation are not great. As a developer, I have not liked working with their api and have had to contact them directly to get certain information about their api because the documentation is unclear.

-Searching

The search feature is not good. You can search for an exact title of question and it won't come up in the search results. Review collected by and hosted on G2.com.

Recommendations to others considering AnswerHub:

AnswerHub is great if you just want a simple, easy to use and manage Q&A platform. If you are looking to make more customization and go further with it, I wouldn't be as likely to recommend it. With the new admin portal, it is easy to manage as an admin, and the UI is simple enough for users to navigate and ask questions. The thing that is harder is that if you want to use it as a customer service tool like we do, it is hard to keep track of all of the questions, because there isn't an easy interface for keeping track of questions that are answered or not. We had to integrate with Trello in order to keep track of all of the questions that needed our attention. Review collected by and hosted on G2.com.

What problems is AnswerHub solving and how is that benefiting you?

We use Answerhub as our customer service platform. Users ask questions, and our customer service representatives are able to provide answers and communicate with customers back and forth easily about their questions. This is great because everything is written down and available so that if someone else has the same question, it is publicly available so that they can have the answer immediately. Review collected by and hosted on G2.com.

Michael S.

Director of Community

Enterprise (> 1000 emp.)

1/7/2020

"Perfect Q&A/ Forum Solution for Developer Audiences"

5/5

What do you like best about AnswerHub?

AnswerHub is the easy choice for a professional grade developer forum. While out of the box it boasts Q&A (with wiki functionality), ideas, and content sharing - where it really shines is in its ability to be customized and extended. This means you can change not only the design, but the functionality of the forum - creating something that is truly complimentary to your community. Needless to say it offers single sign on as well as other login style integrations such as LDAP. The admin panel is a bit rough, but the capabilities and analytics are there - giving you full control at the post and user level. Karma based moderation is a plus as it allows you to let your users earn reputation and help moderate as you choose. It also provides a gamified/ badge platform, although I haven't used it as much. The last piece is the API which allows for greater flexibility and control. But the real gem is their support team. I've only had one issue with the forum going down on their hosted solution - but before I could contact them I had an email from their support team. Five minutes later it was back up and running. Great software by a great company that understands developers, and understands the need to customize and make the forum your own. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

The admin dashboard looks a little outdated (think Windows 3.1) and the analytics while they do the job are not the most intuitive. Also not a lot of "out of the box" integrations, so if you want to integrate with other items you need to build it yourself or use their professional services (who are super awesome). Advanced customization of the forum requires diving into Java code - which can be a pain, but it's also a very nice to have that let's you customize it at every level if desired. It's also a professional grade forum with top tier support - as such the cost can be a bit of a shock if you're used to open source solutions or lower grade forums. But with that said, it's worth every penny. Review collected by and hosted on G2.com.

Recommendations to others considering AnswerHub:

Create a matrix of what's important to you and who your audience is. Candidly, AnswerHub may or may not be the best choice based on your needs (although it is the most feature rich). Don't get sold on anyone solution by the sales team, instead evaluate each forum against your matrix and ask for a demo to make sure it meets your needs. In our case, AnswerHub was the easy choice. But we're also focused heavily on developers who have their own unique requirements for communicating (ie code highlighting and support). Review collected by and hosted on G2.com.

What problems is AnswerHub solving and how is that benefiting you?

In both cases I've migrated off of existing Q&A software for a developer community. The Q&A solutions we were using were just as costly, but didn't provide nearly the capabilities of AnswerHub. As such we had lower community engagement and lower response rates. By moving to AnswerHub I wanted a solution that was more customizable, could be tied into our other systems, and that would allow for community moderation. As a result, in the first case we grew community engagement significantly. The second is less than a year old, but we are already seeing increased engagement, easier to read answers, better code support, and better engagement. Review collected by and hosted on G2.com.

Byrne R.

Senior Product Manager, Developer Products

Enterprise (> 1000 emp.)

1/2/2020

"AnswerHub: a great community support solution, even better for developer communities"

5/5

What do you like best about AnswerHub?

AnswerHub is a great solution, with special design sensitivities for developer communities. Gamification is built-in, and the people and company who back the product provide great service. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

I have three areas I wish the product would improve on:

1. Better out-of-the-box themes. The themes provided are by no way "bad," but the designs do not feel very modern.

2. Administrative UI. The design of the backend is very functional. However, there are some tasks, like user management and permissions, which could benefit from greater overall user experience.

3. Plugin user interfaces are a clear after-thought. The usability of these critical components should receive the same amount of time and care the rest of the product does. This is especially true of the GDPR plugin. Review collected by and hosted on G2.com.

Recommendations to others considering AnswerHub:

I have no specific recommendations. Review collected by and hosted on G2.com.

What problems is AnswerHub solving and how is that benefiting you?

AnswerHub is the hub of our developer community. It provides a great way for developers to not only answer each other's questions, but to find questions to answer in the first place. AnswerHub provides us with protected/private areas to manage private betas, and interact with smaller customer communities securely. Review collected by and hosted on G2.com.