Verint Knowledge Management Reviews & Product Details

Platform has comprehensive tools to manage knowledge including authoring, approvals, and feedback loops. Verint continually improves the technology imbedding automation for users and content creators. Review collected by and hosted on G2.com.

Configuration requires technical expertise. Reporting is available, but requires building using a complicated tool. Review collected by and hosted on G2.com.

Verint Knowledge Management equips its users with easy and updated articles helping them resolve customer inquiries efficiently during the first interaction, thus improving customer satisfaction. This platform has a readily available knowledge base that reduces training time and cost for new users since it serves as a centralized repository of training materials like procedures and FAQs. This platform has improved compliance with regulations since it ensures that users have access to updated information regarding company policies and regulations, thus reducing risks and the organization maintaining compliance. Review collected by and hosted on G2.com.

Verint Knowledge Management has high implementation costs and licensing fees making it an expensive platform and still the difficulty of the platform requires additional resources for setup and configuration making it not suitable for small organizations with limited budgets. Due to its difficult nature, it requires additional technical expertise to obtain a continuous workflow since it is limited to integration capabilities due to the existing systems. Review collected by and hosted on G2.com.

Verint Knowledge Management has an improved first contact resolutions since the agents can easily find the information they need in order to answer customers questions. It allows the customers find their answers for themselves through self-service portals hence reducing customers effort to contact the agents. Review collected by and hosted on G2.com.

Verint Knowledge Management requires organization to have license making it an expensive platform and also its implementation cost add up quickly. It is not user-friendly to non-technical users compared to other knowledge management systems. It requires technical expertise to integrate this platform with existing system causing delays. Review collected by and hosted on G2.com.

It is nice to have a search tool for ease of use. This helps while needing information quickly. Review collected by and hosted on G2.com.

Knowledge Management is a bit finicky, there is now way to put in related words. Review collected by and hosted on G2.com.

Verint Knowledge Management is a wonderful tool for our agents to use. It allows them to know the tip of their fingerprints while handling a call. Review collected by and hosted on G2.com.

Maybe just the fonts, would be way better if there are other options. Review collected by and hosted on G2.com.

My favorite thing about Verint Knowledge Management is the ability to push the correct info to the correct agents at exactly the correct time! Review collected by and hosted on G2.com.

This is not specific to Verint Knowledge Management as it is our issue- we have so many sources of so called truth that it took us a long time to work through all of our documents to add the TRUE correct files to Verint Knowledge Management. Review collected by and hosted on G2.com.

Ease of use, allowing for efficient search Review collected by and hosted on G2.com.

Limited results in the returned search based on a specific search Review collected by and hosted on G2.com.

Using the knowledge base is very helpful to our agents when needing to retrieve quick information to assist our customers. It is also great and super easy when needing to upload knowledge documents into the system. Review collected by and hosted on G2.com.

We have had issues where information we have uploaded becomes corrupt and we can no longer access the article or even delete the article which makes it confusing for our agents when searching for information. However, we are using an outdated system and that could be the contributing issues. Review collected by and hosted on G2.com.

I do like that this program is easy to use. Everything is straight-forward and just about anybody can pick this up and use it as a way to provide their workforce with content management and access to training/knowledge tools. Review collected by and hosted on G2.com.

For our particular instance of Verint, we are relegated to using Internet Explorer, which means that our day to day use is slow. This can be more than a little frustrating, and does not add to the ease of use. Review collected by and hosted on G2.com.

I like Verint Knowledge Management because it shows you pretty much everything you to know about your schedule and your performance. Review collected by and hosted on G2.com.

There are a lot of things to click on so it can appear to be overwhelming. Review collected by and hosted on G2.com.