--- title: Verint Knowledge Management Reviews meta_title: 'Verint Knowledge Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Verint Knowledge Management works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 10 scale: '5' date_modified: '2026-06-24' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Knowledge Management Reviews **Vendor:** Verint **Category:** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base) **Average Rating:** 4.4/5.0 **Total Reviews:** 10 ## About Verint Knowledge Management Verint Knowledge Management™ is an AI-powered knowledge management solution that provides a single source of truth for your agents and intelligent virtual assistants to deliver stronger AI outcomes. It’s a single source of truth that integrates across your business operations, powering self-service, contact center efficiency, and ensuring consistency across the hybrid workforce. Its patented, AI-infused search technology is designed to find and present users with accurate, relevant answers, eliminating time-consuming research. With an array of search, content management, reporting and integration features, Verint Knowledge Management is configurable to meet the demands of growing organizations and blend into the most complex business environments, including contact centers, self-service portals, and other customer support platforms. Available Knowledge Management bots: Knowledge Automation Bot Knowledge Creation Bot Knowledge Suggestion Bot  ## Verint Knowledge Management Pros & Cons **What users like:** - Users value the **automation features** in Verint Knowledge Management, enhancing efficiency in managing knowledge content. (1 reviews) - Users appreciate the **comprehensive tools** in Verint Knowledge Management, enhancing knowledge management with automation and feedback. (1 reviews) - Users appreciate the **comprehensive tools for knowledge management** that enhance authoring and feedback processes in Verint. (1 reviews) - Users value the **comprehensive tracking tools** in Verint Knowledge Management, enhancing efficiency in knowledge management processes. (1 reviews) **What users dislike:** - Users find the **complexity** of Verint Knowledge Management challenging, needing technical skills for configuration and reporting. (1 reviews) - Users find the **complex platform** challenging, needing expertise for configuration and reporting can be cumbersome. (1 reviews) - Users find the **configuration process challenging** , necessitating technical skills for effective setup and reporting. (1 reviews) - Users find the **limited reporting** capabilities challenging due to the complexity and need for technical expertise. (1 reviews) - Users find **reporting issues** challenging due to the complex tool required for building reports effectively. (1 reviews) ## Verint Knowledge Management Reviews ### 1. Good and continually getting better **Rating:** 4.0/5.0 stars **Reviewed by:** Christy J. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Knowledge Management?** Platform has comprehensive tools to manage knowledge including authoring, approvals, and feedback loops. Verint continually improves the technology imbedding automation for users and content creators. **What do you dislike about Verint Knowledge Management?** Configuration requires technical expertise. Reporting is available, but requires building using a complicated tool. **What problems is Verint Knowledge Management solving and how is that benefiting you?** Consistent and standardized knowledge, ease of access, version control, approval management, time to competency, efficiency, retention. ### 2. Verint Knowledge Management: A Reliable and Simple to Use Knowledge Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah M. | Operations Manager, Restaurants, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Verint Knowledge Management?** Verint Knowledge Management equips its users with easy and updated articles helping them resolve customer inquiries efficiently during the first interaction, thus improving customer satisfaction. This platform has a readily available knowledge base that reduces training time and cost for new users since it serves as a centralized repository of training materials like procedures and FAQs. This platform has improved compliance with regulations since it ensures that users have access to updated information regarding company policies and regulations, thus reducing risks and the organization maintaining compliance. **What do you dislike about Verint Knowledge Management?** Verint Knowledge Management has high implementation costs and licensing fees making it an expensive platform and still the difficulty of the platform requires additional resources for setup and configuration making it not suitable for small organizations with limited budgets. Due to its difficult nature, it requires additional technical expertise to obtain a continuous workflow since it is limited to integration capabilities due to the existing systems. **What problems is Verint Knowledge Management solving and how is that benefiting you?** Verint Knowledge Management solves the issue of scattered knowledge and inconsistency since it offers a centralized repository for storing and organizing all user knowledge base articles, FAQs, and other relevant information, making it easy for users to access the latest and most accurate data. It has improved user efficiency and first-contact resolution rates by having a centralized knowledge base and users do not waste time researching common issues every time. ### 3. Verint Knowledge Management: An Intelligent Software that Is Brilliant for Knowledge Management **Rating:** 5.0/5.0 stars **Reviewed by:** Rezer V. | Information Technology Manager, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Verint Knowledge Management?** Verint Knowledge Management has an improved first contact resolutions since the agents can easily find the information they need in order to answer customers questions. It allows the customers find their answers for themselves through self-service portals hence reducing customers effort to contact the agents. **What do you dislike about Verint Knowledge Management?** Verint Knowledge Management requires organization to have license making it an expensive platform and also its implementation cost add up quickly. It is not user-friendly to non-technical users compared to other knowledge management systems. It requires technical expertise to integrate this platform with existing system causing delays. **What problems is Verint Knowledge Management solving and how is that benefiting you?** Verint Knowledge Management has helped the users to resolve customers questions faster for it provides a quick access to accurate and updated information. It saves time to its users since they don’t need to hunt down information across various sources. ### 4. KM Procedural Usage **Rating:** 3.5/5.0 stars **Reviewed by:** Kiersten R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Verint Knowledge Management?** It is nice to have a search tool for ease of use. This helps while needing information quickly. **What do you dislike about Verint Knowledge Management?** Knowledge Management is a bit finicky, there is now way to put in related words. **What problems is Verint Knowledge Management solving and how is that benefiting you?** It is solving how we house our procedures and processes for associates to access. It helps them be able to search key words and be able to click into a procedure rather than having to know exactly where to click. ### 5. Incredible solution **Rating:** 4.0/5.0 stars **Reviewed by:** Rojan Dale A. | General Operations Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Verint Knowledge Management?** Verint Knowledge Management is a wonderful tool for our agents to use. It allows them to know the tip of their fingerprints while handling a call. **What do you dislike about Verint Knowledge Management?** Maybe just the fonts, would be way better if there are other options. **What problems is Verint Knowledge Management solving and how is that benefiting you?** Time-checking and knowledge-base tool. ### 6. Verint KMS is the best tool for any contact center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Verint Knowledge Management?** My favorite thing about Verint Knowledge Management is the ability to push the correct info to the correct agents at exactly the correct time! **What do you dislike about Verint Knowledge Management?** This is not specific to Verint Knowledge Management as it is our issue- we have so many sources of so called truth that it took us a long time to work through all of our documents to add the TRUE correct files to Verint Knowledge Management. **What problems is Verint Knowledge Management solving and how is that benefiting you?** Too many single source of truths within our company. We needed a way to have one single source of truth to ensure all agents and departments were aligned. ### 7. Verint Knowledge base based on O365 SharePoint **Rating:** 4.0/5.0 stars **Reviewed by:** drew k. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Verint Knowledge Management?** Ease of use, allowing for efficient search **What do you dislike about Verint Knowledge Management?** Limited results in the returned search based on a specific search **What problems is Verint Knowledge Management solving and how is that benefiting you?** Forecasting Training and Developement Updates ### 8. Easy Retrieval of Knowlwdge **Rating:** 4.0/5.0 stars **Reviewed by:** Kycia D. | Customer Care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Verint Knowledge Management?** Using the knowledge base is very helpful to our agents when needing to retrieve quick information to assist our customers. It is also great and super easy when needing to upload knowledge documents into the system. **What do you dislike about Verint Knowledge Management?** We have had issues where information we have uploaded becomes corrupt and we can no longer access the article or even delete the article which makes it confusing for our agents when searching for information. However, we are using an outdated system and that could be the contributing issues. **What problems is Verint Knowledge Management solving and how is that benefiting you?** It is a key tool that is used by our agents for quick refernce for answering questions for citizens as well as assisting them with department protocol procedures. ### 9. Good, not the best **Rating:** 4.0/5.0 stars **Reviewed by:** Nathan H. | Customer Service Training Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Verint Knowledge Management?** I do like that this program is easy to use. Everything is straight-forward and just about anybody can pick this up and use it as a way to provide their workforce with content management and access to training/knowledge tools. **What do you dislike about Verint Knowledge Management?** For our particular instance of Verint, we are relegated to using Internet Explorer, which means that our day to day use is slow. This can be more than a little frustrating, and does not add to the ease of use. **What problems is Verint Knowledge Management solving and how is that benefiting you?** We are currently using this platform to disseminate our coaching forms and push out any mandated training materials that our CSRs need to complete in a timely manner. ### 10. Easy App to use and very handy in general **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian S. | Contractor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Verint Knowledge Management?** I like Verint Knowledge Management because it shows you pretty much everything you to know about your schedule and your performance. **What do you dislike about Verint Knowledge Management?** There are a lot of things to click on so it can appear to be overwhelming. **What problems is Verint Knowledge Management solving and how is that benefiting you?** I like to see my performance on VKM. It's very beneficial because it helps me realize what I need to work on. ## Verint Knowledge Management Discussions - [What is Verint Knowledge Management used for?](https://www.g2.com/discussions/what-is-verint-knowledge-management-used-for) - 1 comment - [View Verint Knowledge Management pricing details and edition comparison](https://www.g2.com/products/verint-knowledge-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+19%3A31%3A39+-0500&secure%5Bsession_id%5D=ce1317a2-6d39-4302-acbc-f225ad13161c&secure%5Btoken%5D=e4fef871cf2be741e5702e0e837d893449d0290ca15b5998344a6979380a0600&format=llm_user) ## Verint Knowledge Management Features **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Communication** - Social Features - Tagging - Upload - Comments ## Top Verint Knowledge Management Alternatives - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) - 4.6/5.0 (500 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,245 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,258 reviews)