Resco – Mobility & Productivity Reviews & Product Details

One thing I like most about Resco Mobility & Productivity is the way it brings CRM functionality into a mobile environment. It makes it easier to access customer records, update information, manage activities, and stay connected with business processes while away from a computer. The platform feels designed for people who need to work in the field and still have access to important data and tools. I also appreciate the flexibility it provides for adapting workflows to different business needs. Review collected by and hosted on G2.com.

The only one challenge I noticed during my experience was the understanding of all the available options which took some time at the beginning. The platform provides a wide range of features, but new users may need clearer guidance when exploring the different tools and settings. A more simplified introduction or step-by-step guidance during the first setup would make the experience more comfortable and easier to use for new users. Review collected by and hosted on G2.com.

What I find most helpful is how Resco keeps field work moving without making the team wait on the office or a good internet connection. We can collect and update information as we work and have everything sync later, which makes the whole process feel much less interrupted. Review collected by and hosted on G2.com.

One thing I dislike is that the experience can depend quite a bit on how the surrounding CRM and workflows are set up. When something in that setup changes, it can sometimes take extra effort to get everything working smoothly again. Review collected by and hosted on G2.com.

The offline functionality is what stands out most. It allows field teams to access and update information without relying on a constant internet connection. I also appreciate the seamless integration with Microsoft Dynamics 365 and the flexibility to customize workflows to fit specific business needs. Review collected by and hosted on G2.com.

The platform offers a lot of flexibility and customization options, but it can take some time to learn the more advanced features. New users may need a short onboarding period before they can fully utilize its capabilities Review collected by and hosted on G2.com.

I find Resco – Mobility & Productivity to be an essential tool that significantly adds value to our daily departmental activities. The platform's ease of use and support across various devices make it indispensable. It's incredibly versatile, allowing us to perform our tasks, such as product inspections, sales opportunities management, and tracking rental and service periods, with efficiency and ease. The ability to operate both offline and online is particularly advantageous, especially since our company policy prohibits connecting to public Wi-Fi, making it highly useful in areas with poor connectivity. Additionally, Resco's seamless integration with different devices facilitates collaborative work among team members using PCs, mobiles, and tablets. I truly appreciate how the system consolidates processes that would otherwise be scattered across spreadsheets, emails, and paper, thus reducing complexity and potential errors. Review collected by and hosted on G2.com.

I occasionally find the sync times to be slower than expected. This might be due to our large published app within Resco – Mobility & Productivity that requires files to be offline for the offline capability to function effectively. Review collected by and hosted on G2.com.

Resco offers a robust solution that we are able to implement across our customer base. They pay close attention to our clients' requirements and work with us to identify the most suitable solutions.

Resco is super responsive when we have questions and they actively train our consultants, which makes the implementation easier for our consultants. Review collected by and hosted on G2.com.

Certain features could benefit from an update in order to remain competitive. Review collected by and hosted on G2.com.

I love how Resco lets me work efficiently anywhere — even offline. It really boosts productivity in the field on any device.

It is very intuitive to implement and use. Customer support is great. And we integrate it nicely in the Microsoft Dynamics and Power Platform environments at our customers. Review collected by and hosted on G2.com.

Because Resco runs on all platforms (iOS, Android, and Windows), it sometimes comes at the cost of a less refined user experience. Review collected by and hosted on G2.com.

I really like that Resco – Mobility & Productivity makes it easy for communication among employees in different departments of our organization. The mobile platform of its is really handy for staying on top of tasks and projects and not being stuck at a desk all the time. Inside the app, tracking progress no longer relies on email or calls, all status is available inside the app. Our workflow and productivity have increased by the same amount, there's just no limit to this kind of power. Review collected by and hosted on G2.com.

Resco – Mobility & Productivity is a great tool but on downsides is that it doesn’t do the most specific of workflows. Some of the features seem too broad and in most cases it’s just fine, but not always when we’re doing really niche stuff that our team has been known to do. It also comes the remote app which does run into issues with syncing though sometimes not updates can occur immediately. Review collected by and hosted on G2.com.

I think the best thing with Resco is that it maintains the connection of my team, even if we are not in one place. The app works perfectly with other tools we use such as Microsoft Dynamics and it keeps them in sync, automatically, and at our fingertips. They let you access critical information, collaborate with others without being tied to the office, and manage tasks all in an easy to access format. I also appreciate receiving the offline functionality when we’re in places where the signals are bad. Review collected by and hosted on G2.com.

Starting off with Resco can be a bit tricky. If you’re new to the platform, you may find it a bit challenging. It’s chock full of useful features, but it takes some time to understand how to customize everything to your unique particulars. The learning process is way easier when you have better onboarding resources as you have step by step guides for users to quickly get familiarized with the app. Review collected by and hosted on G2.com.

Full mobility with offline functionality Review collected by and hosted on G2.com.

Rarely replication issues, but can be easily solved Review collected by and hosted on G2.com.

The flexibility built to which allows you to do almost everything you want.....85% from their configurator! Only need Javascript for very specific things. In fact, our latest build to our service personnel has practically no Java. Also, their service and support is excellent. Very nice people to work with. I love that they are continually updating and working on ways to help the users. Review collected by and hosted on G2.com.

The only thing that comes to mind is it can be difficult dealing with Microsoft's MFA....although that is more a Microsoft thing than a Resco thing. Also, using the sync filters for SharePoint can be challenging....although their support team was able to get us the correct setup. We just don't change the sync filter setup. Review collected by and hosted on G2.com.