# Top Free IT Service Management Tools Check out our list of free IT Service Management Tools. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) to ensure you get the right product. ## View Free IT Service Management Tools G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **70** IT Service Management (ITSM) Tools Products Available View all [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) View all [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) ### [NinjaOne](https://www.g2.com/products/ninjaone/reviews) [By NinjaOne](https://www.g2.com/sellers/ninjaone) [ (4,391)4.7 out of 5 ](https://www.g2.com/products/ninjaone/reviews#reviews "Read NinjaOne Reviews") Product Description NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers **Users:** IT Manager, Owner · **Industries:** Information Technology and Services, Computer & Network Security · **Market Segment:** 48% Mid-Market, 44% Small-Business User SentimentHow are these determined? Reviewers like NinjaOne's user-friendly interface, efficient onboarding process, and its ability to provide a wealth of information at their fingertips, making device management straightforward and efficient. Users experienced issues with the lack of 24/7 support, the ticketing system, and the absence of certain features such as a screenshotting tool and more granular permissions. Year Founded 2013 HQ Location Austin, Texas Company Website https://www.ninjaone.com/ Twitter @NinjaOne LinkedIn® Page https://www.linkedin.com/company/6436301/ ### [ClickUp](https://www.g2.com/products/clickup/reviews) [By ClickUp](https://www.g2.com/sellers/clickup) [ (12,856)4.6 out of 5 ](https://www.g2.com/products/clickup/reviews#reviews "Read ClickUp Reviews") Product Description ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for hu **Users:** CEO, Project Manager · **Industries:** Marketing and Advertising, Computer Software · **Market Segment:** 77% Small-Business, 19% Mid-Market User SentimentHow are these determined? Users like the tool's flexibility and customizability, appreciating features like dashboards for a holistic view of workspace, task sub-division for detailed planning, and AI integration for advanced insights. Users mentioned issues with the initial setup being overwhelming due to the multitude of features, slow loading times for larger projects, and limitations in app integrations and collaboration features. Year Founded 2017 HQ Location San Diego, California Company Website https://ClickUp.com Twitter @clickup LinkedIn® Page https://www.linkedin.com/company/12949663/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Freshservice](https://www.g2.com/products/freshservice/reviews) [By Freshworks](https://www.g2.com/sellers/freshworks) [ (1,336)4.6 out of 5 ](https://www.g2.com/products/freshservice/reviews#reviews "Read Freshservice Reviews") Product Description Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterp **Users:** IT Manager, IT Director · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 61% Mid-Market, 21% Enterprise ![Sophia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophia M.") SM As a CEO, I don't get the chance to use every tool we implement on a daily basis, but I am intensely focused on the outcomes they deliver. What I...[Read review](https://www.g2.com/products/freshservice/reviews/freshservice-review-12383476) ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM It’s very user-friendly and lightweight, which makes it easy for a small IT team to administer. Creating automations and notifications is...[Read review](https://www.g2.com/products/freshservice/reviews/freshservice-review-12700991) Year Founded 2010 HQ Location San Mateo, CA Company Website https://www.freshworks.com/ Twitter @FreshworksInc LinkedIn® Page https://www.linkedin.com/company/freshworks-inc/ Ownership NASDAQ: FRSH Phone +1 (866) 832-3090 ### [SysAid](https://www.g2.com/products/sysaid/reviews) [By SysAid](https://www.g2.com/sellers/sysaid) [ (749)4.5 out of 5 ](https://www.g2.com/products/sysaid/reviews#reviews "Read SysAid Reviews") Product Description SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa **Users:** IT Manager, System Administrator · **Industries:** Information Technology and Services, Hospital & Health Care · **Market Segment:** 60% Mid-Market, 30% Enterprise HP Organize high volumes of requests in a centralized system. Consolidate interactions into one thread. Maintain customer service standards....[Read review](https://www.g2.com/products/sysaid/reviews/sysaid-review-8968637) ![Verified User in Computer Hardware](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Hardware") AC One of the main strengths of SysAid is its ease of use. The intuitive interface facilitates navigation and access to key functions, allowing...[Read review](https://www.g2.com/products/sysaid/reviews/sysaid-review-9340677) Year Founded 2002 HQ Location Toronto, Canada Company Website https://www.sysaid.com Twitter @sysaid LinkedIn® Page https://www.linkedin.com/company/132666/ ### [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) [By Atlassian](https://www.g2.com/sellers/atlassian) [ (987)4.3 out of 5 ](https://www.g2.com/products/jira-service-management/reviews#reviews "Read Jira Service Management Reviews") Product Description Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta **Users:** Software Engineer, Senior Software Engineer · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 42% Mid-Market, 38% Enterprise ![Mohd Saif S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Saif S.") MS Ease of ticket creation and assignments.[Read review](https://www.g2.com/products/jira-service-management/reviews/jira-service-management-review-11498475) ![Ankit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit K.") AK Jira service management is a tool that helps team manage for customer service and it services. it gives issues, assistance and track the status of...[Read review](https://www.g2.com/products/jira-service-management/reviews/jira-service-management-review-11845175) Year Founded 2002 HQ Location Sydney and San Francisco Company Website https://www.atlassian.com/ Twitter @Atlassian LinkedIn® Page https://www.linkedin.com/company/atlassian Ownership NASDAQ:TEAM Phone +61 2 9262 1443 ### [Atera](https://www.g2.com/products/atera/reviews) [By Atera](https://www.g2.com/sellers/atera) [ (1,195)4.6 out of 5 ](https://www.g2.com/products/atera/reviews#reviews "Read Atera Reviews") Product Description The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management **Users:** Owner, IT Manager · **Industries:** Information Technology and Services, Computer & Network Security · **Market Segment:** 57% Small-Business, 31% Mid-Market User SentimentHow are these determined? Users like Atera's ability to allow login from any location and retrieve all account details, enabling them to handle business and respond to customers from anywhere. Reviewers noted that while the platform is easy to start using, there are some advanced settings that take time to fully understand and new administrators may need additional training to get the most value from every feature. Year Founded 2011 HQ Location Tel Aviv Company Website https://www.atera.com Twitter @AteraCloud LinkedIn® Page https://www.linkedin.com/company/98739/ ### [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) [By SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) [ (783)4.3 out of 5 ](https://www.g2.com/products/solarwinds-service-desk/reviews#reviews "Read SolarWinds Service Desk Reviews") Product Description Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a **Users:** IT Manager, Systems Administrator · **Industries:** Information Technology and Services, Hospital & Health Care · **Market Segment:** 67% Mid-Market, 23% Enterprise ![Casey H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Casey H.") CH We use SolarWinds Service Desk to support a company of about 350 employees, with the IT, finance, and production teams all using the platform. The...[Read review](https://www.g2.com/products/solarwinds-service-desk/reviews/solarwinds-service-desk-review-11326862) ![Jai J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jai J.") JJ easy to use, open API's, feature rich ITSM tool[Read review](https://www.g2.com/products/solarwinds-service-desk/reviews/solarwinds-service-desk-review-12579662) Year Founded 1999 HQ Location Austin, TX Company Website https://www.solarwinds.com Twitter @solarwinds LinkedIn® Page https://www.linkedin.com/company/166039/ Ownership NYSE: SWI ### [Vivantio](https://www.g2.com/products/vivantio/reviews) [By Vivantio](https://www.g2.com/sellers/vivantio) [ (295)4.3 out of 5 ](https://www.g2.com/products/vivantio/reviews#reviews "Read Vivantio Reviews") Product Description Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio h **Users:** IT Manager · **Industries:** Information Technology and Services, Outsourcing/Offshoring · **Market Segment:** 58% Mid-Market, 28% Enterprise SK It's easy to use, intuitive, flexible and extendable. Migation was generally pain free and the new system was quickly adopted by our users.[Read review](https://www.g2.com/products/vivantio/reviews/vivantio-review-8361865) MM \*Is an exelent tool for raising, tracking and monitoring tasked raised by any department. \*FIles can easily be attached and dowloaded, hassle...[Read review](https://www.g2.com/products/vivantio/reviews/vivantio-review-8370351) Year Founded 2003 HQ Location Boston, MA Company Website https://www.vivantio.com Twitter @Vivantio LinkedIn® Page https://www.linkedin.com/company/563989/ ### [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [By Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ (249)4.2 out of 5 ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews#reviews "Read ManageEngine ServiceDesk Plus Reviews") Product Description ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp **Users:** System Administrator, IT Manager · **Industries:** Information Technology and Services, Financial Services · **Market Segment:** 59% Mid-Market, 31% Enterprise ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management...[Read review](https://www.g2.com/products/manageengine-servicedesk-plus/reviews/manageengine-servicedesk-plus-review-6859681) NG ManageEngine is user friendly and very use to use. Price point is lower compare to it's compitator.[Read review](https://www.g2.com/products/manageengine-servicedesk-plus/reviews/manageengine-servicedesk-plus-review-9456813) Year Founded 1996 HQ Location Austin, TX Company Website https://www.zoho.com Twitter @Zoho LinkedIn® Page https://www.linkedin.com/company/38373/ Phone +1 (888) 900-9646 ### [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [By Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) [ (5,590)4.5 out of 5 ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews#reviews "Read Automation Anywhere Agentic Process Automation Reviews") Product Description Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end **Users:** RPA Developer, Software Engineer · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 59% Enterprise, 23% Mid-Market User SentimentHow are these determined? Reviewers like the product's ability to handle complex, real-world workflows, its user-friendly interface, smooth deployment, and its integration with various tools, which significantly reduces repetitive manual tasks and improves efficiency. Reviewers noted that the product can be complex and hard to manage, especially when setting up advanced workflows or integrations, and it has a learning curve and occasional bugs which can make debugging frustrating. Year Founded 2003 HQ Location San Jose, CA Company Website https://www.AutomationAnywhere.com Twitter @AutomationAnywh LinkedIn® Page https://www.linkedin.com/company/208639/ ### [Alloy Navigator](https://www.g2.com/products/alloy-navigator/reviews) [By Alloy Software](https://www.g2.com/sellers/alloy-software) [ (100)4.8 out of 5 ](https://www.g2.com/products/alloy-navigator/reviews#reviews "Read Alloy Navigator Reviews") Product Description Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, networ **Industries:** Information Technology and Services, Marketing and Advertising · **Market Segment:** 74% Small-Business, 36% Mid-Market TA The automation rules are very efficient and flexible. The self-service portal for the tickets is greatly useful. The customer support is average.[Read review](https://www.g2.com/products/alloy-navigator/reviews/alloy-navigator-review-11747298) RR With Alloy Navigator, tracking the lifecycle of an asset has become much more organised. I appreciate being able to view the purchase date,...[Read review](https://www.g2.com/products/alloy-navigator/reviews/alloy-navigator-review-11922571) Year Founded 2002 HQ Location Bloomfield, NJ Company Website https://www.alloy-software.com/ Twitter @AlloySoftware LinkedIn® Page https://www.linkedin.com/company/alloy-software/ ### [DevRev](https://www.g2.com/products/devrev-devrev/reviews) [By DevRev](https://www.g2.com/sellers/devrev) [ (210)4.4 out of 5 ](https://www.g2.com/products/devrev-devrev/reviews#reviews "Read DevRev Reviews") Product Description DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. D **Users:** HR Specialist, Product Manager · **Industries:** Computer Software, Financial Services · **Market Segment:** 53% Mid-Market, 33% Small-Business ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives...[Read review](https://www.g2.com/products/devrev-devrev/reviews/devrev-review-8140663) ![Nishant G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nishant G.") NG I like DevRev for its ease of use and smart AI. It has a very easy user interface that reduces hassle and enhances efficiency. I also find its cost...[Read review](https://www.g2.com/products/devrev-devrev/reviews/devrev-review-12705558) Year Founded 2020 HQ Location Palo Alto, CA Company Website https://devrev.ai/ Twitter @devrev LinkedIn® Page https://www.linkedin.com/company/devrev/ ### [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) [By SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) [ (310)4.4 out of 5 ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews#reviews "Read SolarWinds IT Incident Response (Squadcast) Reviews") Product Description SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize **Users:** DevOps Engineer, Software Engineer · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 50% Mid-Market, 41% Small-Business ![Christopher O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher O.") CO Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents.[Read review](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews/solarwinds-it-incident-response-squadcast-review-8887561) ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most...[Read review](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews/solarwinds-it-incident-response-squadcast-review-8967295) Year Founded 1999 HQ Location Austin, TX Company Website https://www.solarwinds.com Twitter @solarwinds LinkedIn® Page https://www.linkedin.com/company/166039/ Ownership NYSE: SWI ### [Helpdesk 365](https://www.g2.com/products/helpdesk-365/reviews) [By CubicLogics](https://www.g2.com/sellers/cubiclogics) [ (234)4.7 out of 5 ](https://www.g2.com/products/helpdesk-365/reviews#reviews "Read Helpdesk 365 Reviews") Product Description Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly **Industries:** Insurance, Computer & Network Security · **Market Segment:** 50% Mid-Market, 9% Enterprise AP It is a free ticketing system ,without any additional charges unlike other systems. You can use your mobile phone for ticketing ,Our team works...[Read review](https://www.g2.com/products/helpdesk-365/reviews/helpdesk-365-review-9423062) AN Heldesk 365 is very user friendly and easy to setup. We could start handling customer tickets quickly after getting it, whether we purchased it or...[Read review](https://www.g2.com/products/helpdesk-365/reviews/helpdesk-365-review-9744424) Year Founded 2015 HQ Location Wilmington, US Company Website https://www.apps365.com/ Twitter @cubiclogics LinkedIn® Page https://www.linkedin.com/company/cubiclogics/ ### [Milvus TI](https://www.g2.com/products/milvus-ti/reviews) [By Milvus](https://www.g2.com/sellers/milvus) [ (132)4.8 out of 5 ](https://www.g2.com/products/milvus-ti/reviews#reviews "Read Milvus TI Reviews") Product Description O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional **Users:** Analista de Suporte, Analista de TI · **Industries:** Information Technology and Services, Computer Networking · **Market Segment:** 45% Small-Business, 42% Mid-Market ![Andreza S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andreza S.") AS Extremely complete and customizable tool, excellent support and onboarding as well. In addition to great cost-effectiveness.[Read review](https://www.g2.com/products/milvus-ti/reviews/milvus-ti-review-12114005) ![Jean F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean F.") JF What I like most about Milvus IT is the ease of use. The platform is well-organized, practical, and helps manage everything simply, without...[Read review](https://www.g2.com/products/milvus-ti/reviews/milvus-ti-review-12236448) HQ Location São Caetano do Sul, BR Company Website https://milvus.com.br LinkedIn® Page https://www.linkedin.com/company/milvusbr/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) - ‹ Prev‹ Prev - 1 - [2](/categories/it-service-management-itsm-tools/free?order=g2_score&page=2#product-list) - [3](/categories/it-service-management-itsm-tools/free?order=g2_score&page=3#product-list) - [4](/categories/it-service-management-itsm-tools/free?order=g2_score&page=4#product-list) - [5](/categories/it-service-management-itsm-tools/free?order=g2_score&page=5#product-list) - [Next ›Next ›](/categories/it-service-management-itsm-tools/free?order=g2_score&page=2#product-list)