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Top Free IT Service Management Tools

Check out our list of free IT Service Management Tools. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all IT Service Management Tools to ensure you get the right product.

View Free IT Service Management Tools

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
64 IT Service Management (ITSM) Tools Products Available
View all IT Service Management Tools
View all IT Service Management Tools
NinjaOne
(3,213)4.7 out of 5
Optimized for quick response
1st Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 45% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a platform designed for IT management, offering features such as monitoring, automation, remote management, patching, and integration with other tools.
    • Users frequently mention the platform's ease of use, its wide range of features, and the responsiveness and expertise of its customer support, which contribute to a smooth and reliable overall experience.
    • Users experienced issues with the Ninja remote tool breaking, slow response from support at times, and a lack of certain features such as a built-in software audit tool and an AI agent.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.4
    Policy Dictation
    Average: 8.1
    7.7
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,411 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,978 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 45% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a platform designed for IT management, offering features such as monitoring, automation, remote management, patching, and integration with other tools.
  • Users frequently mention the platform's ease of use, its wide range of features, and the responsiveness and expertise of its customer support, which contribute to a smooth and reliable overall experience.
  • Users experienced issues with the Ninja remote tool breaking, slow response from support at times, and a lack of certain features such as a built-in software audit tool and an AI agent.
NinjaOne features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.4
Policy Dictation
Average: 8.1
7.7
Process Workflow
Average: 8.6
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,411 Twitter followers
LinkedIn® Page
www.linkedin.com
1,978 employees on LinkedIn®
ClickUp
(10,860)4.7 out of 5
Optimized for quick response
4th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for ClickUp
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for hu

    Users
    • CEO
    • Project Manager
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ClickUp is a project management tool that offers task planning features such as Gantt charts, tables, and to-do lists, and allows for task customization and automation.
    • Reviewers appreciate ClickUp's clean dashboard, real-time project monitoring, and the ability to create and inherit statuses for different use cases, enhancing team coordination and communication.
    • Reviewers mentioned that the platform can feel overwhelming due to its many features, the mobile app can be less responsive, and the pricing structure is complicated to understand.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickUp features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Administration Console
    Average: 8.7
    8.4
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickUp
    Company Website
    Year Founded
    2017
    HQ Location
    San Diego, California
    Twitter
    @clickup
    68,396 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,420 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for hu

Users
  • CEO
  • Project Manager
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 77% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ClickUp is a project management tool that offers task planning features such as Gantt charts, tables, and to-do lists, and allows for task customization and automation.
  • Reviewers appreciate ClickUp's clean dashboard, real-time project monitoring, and the ability to create and inherit statuses for different use cases, enhancing team coordination and communication.
  • Reviewers mentioned that the platform can feel overwhelming due to its many features, the mobile app can be less responsive, and the pricing structure is complicated to understand.
ClickUp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.6
Administration Console
Average: 8.7
8.4
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.6
Seller Details
Seller
ClickUp
Company Website
Year Founded
2017
HQ Location
San Diego, California
Twitter
@clickup
68,396 Twitter followers
LinkedIn® Page
www.linkedin.com
1,420 employees on LinkedIn®

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Freshservice
(1,307)4.6 out of 5
Optimized for quick response
3rd Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 21% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.2
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Peter L.
    PL
    ease of implementation and quick adaptation. Read review
    Shyamal C.
    SC
    I've been using Freshdesk for a while now, and it has truly streamlined the way we handle customer support. It offers an intuitive interface and a... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,065 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 21% Enterprise
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.2
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.6
Peter L.
PL
ease of implementation and quick adaptation. Read review
Shyamal C.
SC
I've been using Freshdesk for a while now, and it has truly streamlined the way we handle customer support. It offers an intuitive interface and a... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,065 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
SysAid
(731)4.5 out of 5
Optimized for quick response
5th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SysAid features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer Hardware
    AC
    One of the main strengths of SysAid is its ease of use. The intuitive interface facilitates navigation and access to key functions, allowing... Read review
    Verified User in Insurance
    AI
    The ROI. It does what it advertises for a reasonable price. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Toronto, Canada
    Twitter
    @sysaid
    9,667 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    234 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.6
Verified User in Computer Hardware
AC
One of the main strengths of SysAid is its ease of use. The intuitive interface facilitates navigation and access to key functions, allowing... Read review
Verified User in Insurance
AI
The ROI. It does what it advertises for a reasonable price. Read review
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Toronto, Canada
Twitter
@sysaid
9,667 Twitter followers
LinkedIn® Page
www.linkedin.com
234 employees on LinkedIn®
Jira Service Management
(955)4.3 out of 5
10th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for Jira Service Management
Save to My Lists
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.6
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Airlines/Aviation
    UA
    What I like best about Jira Service Management is its seamless integration with other Atlassian products, especially Jira Software and Confluence.... Read review
    Mohd Saif S.
    MS
    Ease of ticket creation and assignments. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,580 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,572 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.6
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.6
Verified User in Airlines/Aviation
UA
What I like best about Jira Service Management is its seamless integration with other Atlassian products, especially Jira Software and Confluence.... Read review
Mohd Saif S.
MS
Ease of ticket creation and assignments. Read review
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,580 Twitter followers
LinkedIn® Page
www.linkedin.com
19,572 employees on LinkedIn®
Atera
(959)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is a platform that assists in diagnosing issues, implementing solutions, and managing systems through features like Patching and Automation.
    • Reviewers like the ease of setup, the ability to combine old systems, the automation options, and the preventative maintenance provided by the platform.
    • Users experienced issues with ticket editing options, limitations in reporting and customization, and occasional inaccuracies in system readings.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.1
    Policy Dictation
    Average: 8.1
    8.4
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,677 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    359 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is a platform that assists in diagnosing issues, implementing solutions, and managing systems through features like Patching and Automation.
  • Reviewers like the ease of setup, the ability to combine old systems, the automation options, and the preventative maintenance provided by the platform.
  • Users experienced issues with ticket editing options, limitations in reporting and customization, and occasional inaccuracies in system readings.
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.1
Policy Dictation
Average: 8.1
8.4
Process Workflow
Average: 8.6
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,677 Twitter followers
LinkedIn® Page
www.linkedin.com
359 employees on LinkedIn®
SolarWinds Service Desk
(764)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 68% Mid-Market
    • 24% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Service Desk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    7.5
    Policy Dictation
    Average: 8.1
    8.7
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Alex R.
    AR
    Automated and cost efficient servicing. More efficient than using manual resources. Read review
    NG
    Solarwinds Help Desk tool is easy to use and has a simple interface. Tool has the features for Knowledge based documetation for common... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,702 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,796 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 68% Mid-Market
  • 24% Enterprise
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
7.5
Policy Dictation
Average: 8.1
8.7
Process Workflow
Average: 8.6
Alex R.
AR
Automated and cost efficient servicing. More efficient than using manual resources. Read review
NG
Solarwinds Help Desk tool is easy to use and has a simple interface. Tool has the features for Knowledge based documetation for common... Read review
Seller Details
Seller
SolarWinds Worldwide LLC
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,702 Twitter followers
LinkedIn® Page
www.linkedin.com
2,796 employees on LinkedIn®
Vivantio
(301)4.3 out of 5
14th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Outsourcing/Offshoring
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vivantio features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    8.5
    Policy Dictation
    Average: 8.1
    8.3
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MM
    *Is an exelent tool for raising, tracking and monitoring tasked raised by any department. *FIles can easily be attached and dowloaded, hassle... Read review
    Verified User in Outsourcing/Offshoring
    UO
    As a vivantio user, it is very convenient to use and a user friendly application. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vivantio
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @Vivantio
    113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Outsourcing/Offshoring
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Vivantio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
8.5
Policy Dictation
Average: 8.1
8.3
Process Workflow
Average: 8.6
MM
*Is an exelent tool for raising, tracking and monitoring tasked raised by any department. *FIles can easily be attached and dowloaded, hassle... Read review
Verified User in Outsourcing/Offshoring
UO
As a vivantio user, it is very convenient to use and a user friendly application. Read review
Seller Details
Seller
Vivantio
Year Founded
2003
HQ Location
Boston, MA
Twitter
@Vivantio
113 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
ManageEngine ServiceDesk Plus
(241)4.2 out of 5
15th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • System Administrator
    • IT Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Mid-Market
    • 31% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Administration Console
    Average: 8.7
    8.1
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    UI
    This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management... Read review
    NG
    ManageEngine is user friendly and very use to use. Price point is lower compare to it's compitator. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    550 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • System Administrator
  • IT Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Mid-Market
  • 31% Enterprise
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.6
Administration Console
Average: 8.7
8.1
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.6
Verified User in Information Technology and Services
UI
This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management... Read review
NG
ManageEngine is user friendly and very use to use. Price point is lower compare to it's compitator. Read review
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,873 Twitter followers
LinkedIn® Page
www.linkedin.com
550 employees on LinkedIn®
Automation Anywhere
(5,546)4.5 out of 5
View top Consulting Services for Automation Anywhere
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end

    Users
    • RPA Developer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 59% Enterprise
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Automation Anywhere is a cloud-based Robotic Process Automation (RPA) solution designed to automate repetitive tasks such as data entry, report generation, and system updates.
    • Reviewers appreciate the platform's user-friendly, intuitive drag-and-drop interface, its ability to integrate with various applications, and its capacity to handle a wide range of tasks, making it accessible even to those with limited coding experience.
    • Reviewers noted that despite its many benefits, Automation Anywhere has a steep learning curve, particularly for beginners, and its customer support response times can be slow, especially when dealing with more complex issues.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Automation Anywhere features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Automation Anywhere
    Company Website
    Year Founded
    2003
    HQ Location
    San Jose, CA
    Twitter
    @AutomationAnywh
    55,377 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,930 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end

Users
  • RPA Developer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 59% Enterprise
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Automation Anywhere is a cloud-based Robotic Process Automation (RPA) solution designed to automate repetitive tasks such as data entry, report generation, and system updates.
  • Reviewers appreciate the platform's user-friendly, intuitive drag-and-drop interface, its ability to integrate with various applications, and its capacity to handle a wide range of tasks, making it accessible even to those with limited coding experience.
  • Reviewers noted that despite its many benefits, Automation Anywhere has a steep learning curve, particularly for beginners, and its customer support response times can be slow, especially when dealing with more complex issues.
Automation Anywhere features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Automation Anywhere
Company Website
Year Founded
2003
HQ Location
San Jose, CA
Twitter
@AutomationAnywh
55,377 Twitter followers
LinkedIn® Page
www.linkedin.com
2,930 employees on LinkedIn®
DevRev
(161)4.4 out of 5
Save to My Lists
Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C

    Users
    • Product Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 55% Mid-Market
    • 34% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DevRev features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.3
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Insurance
    UI
    allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DevRev
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    3,224 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    769 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C

Users
  • Product Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 55% Mid-Market
  • 34% Small-Business
DevRev features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.3
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.3
Process Workflow
Average: 8.6
Verified User in Insurance
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
Seller Details
Seller
DevRev
Company Website
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
3,224 Twitter followers
LinkedIn® Page
www.linkedin.com
769 employees on LinkedIn®
Alloy Navigator
(93)4.8 out of 5
7th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, networ

    Users
    No information available
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 66% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Alloy Navigator features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    8.5
    Policy Dictation
    Average: 8.1
    8.6
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • BW
    I've been using Alloy for about 10 years and when I was looking for a product that would give us help desk capabilities, change management and... Read review
    Yuritzin A.
    YA
    We have many options to complete the information, to correctly follow up on each case. It is very important to have so much easy to exploit... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alloy Software
    Year Founded
    2002
    HQ Location
    Bloomfield, NJ
    Twitter
    @AlloySoftware
    470 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, networ

Users
No information available
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 66% Small-Business
  • 30% Mid-Market
Alloy Navigator features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
8.5
Policy Dictation
Average: 8.1
8.6
Process Workflow
Average: 8.6
BW
I've been using Alloy for about 10 years and when I was looking for a product that would give us help desk capabilities, change management and... Read review
Yuritzin A.
YA
We have many options to complete the information, to correctly follow up on each case. It is very important to have so much easy to exploit... Read review
Seller Details
Seller
Alloy Software
Year Founded
2002
HQ Location
Bloomfield, NJ
Twitter
@AlloySoftware
470 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
SolarWinds IT Incident Response (Squadcast)
(309)4.4 out of 5
Save to My Lists
Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

    Users
    • DevOps Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 41% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds IT Incident Response (Squadcast) features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    8.8
    Policy Dictation
    Average: 8.1
    9.1
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Christopher O.
    CO
    Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents. Read review
    Verified User in Logistics and Supply Chain
    UL
    We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,702 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,796 employees on LinkedIn®
    Ownership
    NYSE: SWI
Product Description
How are these determined?Information
This description is provided by the seller.

Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

Users
  • DevOps Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 41% Small-Business
SolarWinds IT Incident Response (Squadcast) features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
8.8
Policy Dictation
Average: 8.1
9.1
Process Workflow
Average: 8.6
Christopher O.
CO
Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents. Read review
Verified User in Logistics and Supply Chain
UL
We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most... Read review
Seller Details
Seller
SolarWinds Worldwide LLC
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,702 Twitter followers
LinkedIn® Page
www.linkedin.com
2,796 employees on LinkedIn®
Ownership
NYSE: SWI
Helpdesk 365
(179)4.7 out of 5
Save to My Lists
Entry Level Price:Starting at $11.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly

    Users
    No information available
    Industries
    • Insurance
    • Computer & Network Security
    Market Segment
    • 63% Mid-Market
    • 12% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpdesk 365 features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Administration Console
    Average: 8.7
    7.2
    Policy Dictation
    Average: 8.1
    8.6
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DF
    I like Helpdesk because you are able to know about customers information name,email database may also include past purchase. Helpdesk 365... Read review
    AP
    It is a free ticketing system ,without any additional charges unlike other systems. You can use your mobile phone for ticketing ,Our team works... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CubicLogics
    Company Website
    Year Founded
    2015
    HQ Location
    Wilmington, US
    Twitter
    @cubiclogics
    15 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    115 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly

Users
No information available
Industries
  • Insurance
  • Computer & Network Security
Market Segment
  • 63% Mid-Market
  • 12% Enterprise
Helpdesk 365 features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.3
Administration Console
Average: 8.7
7.2
Policy Dictation
Average: 8.1
8.6
Process Workflow
Average: 8.6
DF
I like Helpdesk because you are able to know about customers information name,email database may also include past purchase. Helpdesk 365... Read review
AP
It is a free ticketing system ,without any additional charges unlike other systems. You can use your mobile phone for ticketing ,Our team works... Read review
Seller Details
Seller
CubicLogics
Company Website
Year Founded
2015
HQ Location
Wilmington, US
Twitter
@cubiclogics
15 Twitter followers
LinkedIn® Page
www.linkedin.com
115 employees on LinkedIn®
Xurrent
(87)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 51% Enterprise
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Xurrent features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.0
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SM
    We work across + 300 companies with multiple service desks, different services, and different wishes for SLA, self-service designs and ITIL... Read review
    TC
    The tool is straightforward to use. It has increased our speed of delivery as 95% of what we develop in the tool is configuration. We have seen... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    260 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 51% Enterprise
  • 30% Mid-Market
Xurrent features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.0
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.6
SM
We work across + 300 companies with multiple service desks, different services, and different wishes for SLA, self-service designs and ITIL... Read review
TC
The tool is straightforward to use. It has increased our speed of delivery as 95% of what we develop in the tool is configuration. We have seen... Read review
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
260 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®