# The Top 20 IT Service Management Tools Check out this list of the top IT Service Management Tools products based on user satisfaction. A product's satisfaction score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers. 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All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ The Top 20 IT Service Management Tools [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+IT+Service+Management+%28ITSM%29+Tools+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-service-management-itsm-tools%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+IT+Service+Management+%28ITSM%29+Tools+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-service-management-itsm-tools%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-service-management-itsm-tools%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+IT+Service+Management+%28ITSM%29+Tools+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-service-management-itsm-tools%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+IT+Service+Management+%28ITSM%29+Tools+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-service-management-itsm-tools%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ [Collapse AllExpand All](#) G2 Satisfaction Score Information Compare [Expand/Collapse NinjaOne](#) #1 [![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg)](/products/ninjaone/reviews) [NinjaOne](/products/ninjaone/reviews "NinjaOne") 100 [Expand/Collapse NinjaOne](#) Overall Satisfaction Score 100 Top Industries of Reviewers: Information Technology and Services 52% Computer & Network Security 30% Hospital & Health Care 9% Photography 8% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.3 Meets Requirements Average: 9.2 9.2 Ease of Doing Business With Average: 9.5 9.5 Ease of Setup Average: 9.1 9.2 Quality of Support Average: 9.2 9.3 Ease of Admin Average: 8.8 9.3 [Expand/Collapse ServiceNow IT Service Management](#) #2 [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg)](/products/servicenow-it-service-management/reviews) [ServiceNow IT Service Management](/products/servicenow-it-service-management/reviews "ServiceNow IT Service Management") 100 [Expand/Collapse ServiceNow IT Service Management](#) Overall Satisfaction Score 100 Top Industries of Reviewers: Information Technology and Services 54% Hospital & Health Care 17% Computer Software 16% Financial Services 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 8.9 Meets Requirements Average: 9.2 9.2 Ease of Doing Business With Average: 9.5 9.3 Ease of Setup Average: 9.1 8.4 Quality of Support Average: 9.2 8.9 Ease of Admin Average: 8.8 8.8 [Expand/Collapse Atera](#) #3 [![Atera](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg)](/products/atera/reviews) [Atera](/products/atera/reviews "Atera") 82 [Expand/Collapse Atera](#) Overall Satisfaction Score 82 Top Industries of Reviewers: Information Technology and Services 58% Computer & Network Security 29% Automotive 7% Telecommunications 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.4 Meets Requirements Average: 9.2 8.8 Ease of Doing Business With Average: 9.5 9.4 Ease of Setup Average: 9.1 9.4 Quality of Support Average: 9.2 9.2 Ease of Admin Average: 8.8 9.2 [Expand/Collapse Wavity Help and Service Desk](#) #4 [![Wavity Help and Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/9976fd20498ba7b48f9211f2913fbc82/wavity-help-and-service-desk.svg)](/products/wavity-help-and-service-desk/reviews) [Wavity Help and Service Desk](/products/wavity-help-and-service-desk/reviews "Wavity Help and Service Desk") 82 [Expand/Collapse Wavity Help and Service Desk](#) Overall Satisfaction Score 82 Top Industries of Reviewers: Mechanical or Industrial Engineering 38% Publishing 23% Insurance 23% Consumer Electronics 15% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 10.0 Meets Requirements Average: 9.2 9.8 Ease of Doing Business With Average: 9.5 10.0 Ease of Setup Average: 9.1 9.7 Quality of Support Average: 9.2 10.0 Ease of Admin Average: 8.8 10.0 [Expand/Collapse Milvus TI](#) #5 [![Milvus TI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2aacb99ec8270d26bdd9dea8d3c37848/milvus-ti.png)](/products/milvus-ti/reviews) [Milvus TI](/products/milvus-ti/reviews "Milvus TI") 77 [Expand/Collapse Milvus TI](#) Overall Satisfaction Score 77 Top Industries of Reviewers: Information Technology and Services 70% Computer Networking 14% Computer & Network Security 9% Accounting 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.5 Meets Requirements Average: 9.2 9.6 Ease of Doing Business With Average: 9.5 9.4 Ease of Setup Average: 9.1 9.3 Quality of Support Average: 9.2 9.5 Ease of Admin Average: 8.8 9.4 [Expand/Collapse Command|Link](#) #6 [![Command|Link](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b2ed78608de6b23664534054ddfdec95/command-link.png)](/products/command-link/reviews) [Command|Link](/products/command-link/reviews "Command|Link") 77 [Expand/Collapse Command|Link](#) Overall Satisfaction Score 77 Top Industries of Reviewers: Hospital & Health Care 33% Construction 22% Banking 22% Mental Health Care 22% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.6 Meets Requirements Average: 9.2 9.6 Ease of Doing Business With Average: 9.5 9.7 Ease of Setup Average: 9.1 9.5 Quality of Support Average: 9.2 9.7 Ease of Admin Average: 8.8 9.6 [Expand/Collapse HaloITSM](#) #7 [![HaloITSM](https://images.g2crowd.com/uploads/product/hd_favicon/79f92809a8195321167a812b8474af26/haloitsm.svg)](/products/haloitsm/reviews) [HaloITSM](/products/haloitsm/reviews "HaloITSM") 73 [Expand/Collapse HaloITSM](#) Overall Satisfaction Score 73 Top Industries of Reviewers: Hospital & Health Care 30% Retail 30% Leisure, Travel & Tourism 20% Wholesale 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.6 Meets Requirements Average: 9.2 9.6 Ease of Doing Business With Average: 9.5 10.0 Ease of Setup Average: 9.1 9.2 Quality of Support Average: 9.2 9.3 Ease of Admin Average: 8.8 9.8 [Expand/Collapse Harmony](#) #8 [![Harmony](https://images.g2crowd.com/uploads/product/hd_favicon/94cc137d05d19b131f642f607ac26f3a/harmony-2026-03-02.svg)](/products/harmony-2026-03-02/reviews) [Harmony](/products/harmony-2026-03-02/reviews "Harmony") 72 [Expand/Collapse Harmony](#) Overall Satisfaction Score 72 Top Industries of Reviewers: Information Technology and Services 36% Computer & Network Security 32% Marketing and Advertising 20% Computer Software 12% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.4 Meets Requirements Average: 9.2 9.1 Ease of Doing Business With Average: 9.5 10.0 Ease of Setup Average: 9.1 8.9 Quality of Support Average: 9.2 8.9 Ease of Admin Average: 8.8 9.5 [Expand/Collapse Jira Service Management](#) #9 [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png)](/products/jira-service-management/reviews) [Jira Service Management](/products/jira-service-management/reviews "Jira Service Management") 71 [Expand/Collapse Jira Service Management](#) Overall Satisfaction Score 71 Top Industries of Reviewers: Information Technology and Services 57% Computer Software 28% Financial Services 10% Marketing and Advertising 6% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 8.9 Meets Requirements Average: 9.2 9.1 Ease of Doing Business With Average: 9.5 9.2 Ease of Setup Average: 9.1 8.9 Quality of Support Average: 9.2 9.0 Ease of Admin Average: 8.8 9.0 [Expand/Collapse ClickUp](#) #10 [![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg)](/products/clickup/reviews) [ClickUp](/products/clickup/reviews "ClickUp") 71 [Expand/Collapse ClickUp](#) Overall Satisfaction Score 71 Top Industries of Reviewers: Information Technology and Services 36% Marketing and Advertising 29% Computer Software 27% Financial Services 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 8.7 Meets Requirements Average: 9.2 9.2 Ease of Doing Business With Average: 9.5 8.9 Ease of Setup Average: 9.1 8.7 Quality of Support Average: 9.2 8.8 Ease of Admin Average: 8.8 8.7 [Expand/Collapse Alloy Navigator](#) #11 [![Alloy Navigator](https://images.g2crowd.com/uploads/product/hd_favicon/59de47a65a62f6f4d8233608cc3b78ae/alloy-navigator.svg)](/products/alloy-navigator/reviews) [Alloy Navigator](/products/alloy-navigator/reviews "Alloy Navigator") 71 [Expand/Collapse Alloy Navigator](#) Overall Satisfaction Score 71 Top Industries of Reviewers: Information Technology and Services 65% Marketing and Advertising 18% Financial Services 9% Computer & Network Security 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.5 Meets Requirements Average: 9.2 8.8 Ease of Doing Business With Average: 9.5 9.8 Ease of Setup Average: 9.1 9.3 Quality of Support Average: 9.2 9.1 Ease of Admin Average: 8.8 8.9 [Expand/Collapse SysAid](#) #12 [![SysAid](https://images.g2crowd.com/uploads/product/hd_favicon/0e90ac9498bc05c89d709a2b51e8438d/sysaid.svg)](/products/sysaid/reviews) [SysAid](/products/sysaid/reviews "SysAid") 69 [Expand/Collapse SysAid](#) Overall Satisfaction Score 69 Top Industries of Reviewers: Information Technology and Services 55% Hospital & Health Care 22% Government Administration 11% Banking 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.3 Meets Requirements Average: 9.2 9.2 Ease of Doing Business With Average: 9.5 9.4 Ease of Setup Average: 9.1 8.9 Quality of Support Average: 9.2 9.5 Ease of Admin Average: 8.8 9.3 [Expand/Collapse Freshservice](#) #13 [![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg)](/products/freshservice/reviews) [Freshservice](/products/freshservice/reviews "Freshservice") 69 [Expand/Collapse Freshservice](#) Overall Satisfaction Score 69 Top Industries of Reviewers: Information Technology and Services 62% Computer Software 15% Construction 12% Financial Services 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.3 Meets Requirements Average: 9.2 9.0 Ease of Doing Business With Average: 9.5 9.0 Ease of Setup Average: 9.1 8.9 Quality of Support Average: 9.2 8.9 Ease of Admin Average: 8.8 9.1 [Expand/Collapse Motadata ServiceOps](#) #14 [![Motadata ServiceOps](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6e76b154a9945bbf73e06c85629e1641/motadata-serviceops.png)](/products/motadata-serviceops/reviews) [Motadata ServiceOps](/products/motadata-serviceops/reviews "Motadata ServiceOps") 69 [Expand/Collapse Motadata ServiceOps](#) Overall Satisfaction Score 69 Top Industries of Reviewers: Information Technology and Services 31% Computer & Network Security 31% Logistics and Supply Chain 31% Consulting 8% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.0 Meets Requirements Average: 9.2 9.8 Ease of Doing Business With Average: 9.5 9.6 Ease of Setup Average: 9.1 9.0 Quality of Support Average: 9.2 9.9 Ease of Admin Average: 8.8 9.5 [Expand/Collapse SolarWinds IT Incident Response (Squadcast)](#) #15 [![SolarWinds IT Incident Response (Squadcast)](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-it-incident-response-squadcast.svg)](/products/solarwinds-it-incident-response-squadcast/reviews) [SolarWinds IT Incident Response (Squadcast)](/products/solarwinds-it-incident-response-squadcast/reviews "SolarWinds IT Incident Response (Squadcast)") 68 [Expand/Collapse SolarWinds IT Incident Response (Squadcast)](#) Overall Satisfaction Score 68 Top Industries of Reviewers: Information Technology and Services 66% Logistics and Supply Chain 12% Financial Services 12% Computer & Network Security 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.7 Meets Requirements Average: 9.2 9.4 Ease of Doing Business With Average: 9.5 9.5 Ease of Setup Average: 9.1 9.6 Quality of Support Average: 9.2 9.0 Ease of Admin Average: 8.8 9.4 [Expand/Collapse Helpdesk 365](#) #16 [![Helpdesk 365](https://images.g2crowd.com/uploads/product/hd_favicon/6db828fec0c711880e33a868cb622a8d/helpdesk-365.svg)](/products/helpdesk-365/reviews) [Helpdesk 365](/products/helpdesk-365/reviews "Helpdesk 365") 67 [Expand/Collapse Helpdesk 365](#) Overall Satisfaction Score 67 Top Industries of Reviewers: Computer Software 32% Computer & Network Security 32% Information Technology and Services 25% Construction 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.5 Meets Requirements Average: 9.2 9.3 Ease of Doing Business With Average: 9.5 9.0 Ease of Setup Average: 9.1 9.3 Quality of Support Average: 9.2 9.8 Ease of Admin Average: 8.8 8.5 [Expand/Collapse Vivantio](#) #17 [![Vivantio](https://images.g2crowd.com/uploads/product/hd_favicon/98d79bba987c2cd8cc072f7f73d6cdda/vivantio.svg)](/products/vivantio/reviews) [Vivantio](/products/vivantio/reviews "Vivantio") 64 [Expand/Collapse Vivantio](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Information Technology and Services 51% Telecommunications 21% Outsourcing/Offshoring 18% Hospital & Health Care 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.5 Meets Requirements Average: 9.2 9.0 Ease of Doing Business With Average: 9.5 9.4 Ease of Setup Average: 9.1 9.0 Quality of Support Average: 9.2 9.4 Ease of Admin Average: 8.8 9.3 [Expand/Collapse Setapp](#) #18 [![Setapp](https://images.g2crowd.com/uploads/product/hd_favicon/4e07c41ebddb38f3b920c33fa82183ae/setapp.png)](/products/setapp/reviews) [Setapp](/products/setapp/reviews "Setapp") 64 [Expand/Collapse Setapp](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Information Technology and Services 50% Marketing and Advertising 25% Computer Software 13% Education Management 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 10.0 Meets Requirements Average: 9.2 9.5 Ease of Doing Business With Average: 9.5 9.8 Ease of Setup Average: 9.1 10.0 Quality of Support Average: 9.2 8.1 Ease of Admin Average: 8.8 0.0 [Expand/Collapse ALVAO Service Desk](#) #19 [![ALVAO Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/4e496ee12f755407aa95b182d1f292cc/alvao-service-desk.svg)](/products/alvao-service-desk/reviews) [ALVAO Service Desk](/products/alvao-service-desk/reviews "ALVAO Service Desk") 64 [Expand/Collapse ALVAO Service Desk](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Outsourcing/Offshoring 29% Public Policy 29% Hospital & Health Care 29% Gambling & Casinos 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.7 Meets Requirements Average: 9.2 8.4 Ease of Doing Business With Average: 9.5 9.9 Ease of Setup Average: 9.1 7.8 Quality of Support Average: 9.2 9.8 Ease of Admin Average: 8.8 9.6 [Expand/Collapse monday service](#) #20 [![monday service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c93bb889e0483245a5bfcac065068eb7/monday-service%282%29.jpg)](/products/monday-service/reviews) [monday service](/products/monday-service/reviews "monday service") 61 [Expand/Collapse monday service](#) Overall Satisfaction Score 61 Top Industries of Reviewers: Information Technology and Services 50% Marketing and Advertising 21% Legal Services 14% Financial Services 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.4 9.3 Meets Requirements Average: 9.2 8.6 Ease of Doing Business With Average: 9.5 9.3 Ease of Setup Average: 9.1 9.2 Quality of Support Average: 9.2 8.7 Ease of Admin Average: 8.8 9.3