The Top 20 Easiest To Use IT Service Management Tools

See the top IT Service Management Tools products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

Atera

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

NinjaOne

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

45%

Mid Market

49%

Enterprise

SysAid

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

11%

Mid Market

60%

Enterprise

29%

Freshservice

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

18%

Mid Market

62%

Enterprise

20%

ClickUp

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

78%

Mid Market

18%

Enterprise

Autotask

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.2

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

68%

Mid Market

28%

Enterprise

Alloy Navigator

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

63%

Mid Market

30%

Enterprise

Wavity Help and Service Desk

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

10.0

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.1

9.7

Customer Segment Breakdown

Small Business

19%

Mid Market

72%

Enterprise

ServiceNow IT Service Management

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

Mid Market

21%

Enterprise

73%

#10

HaloITSM

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.7

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.1

9.8

Customer Segment Breakdown

Small Business

Mid Market

63%

Enterprise

31%

#11

Jira Service Management

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

38%

#12

Halo Service Desk

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

50%

Mid Market

38%

Enterprise

13%

#13

SuperOps

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

87%

Mid Market

12%

Enterprise

#14

Vivantio

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

15%

Mid Market

57%

Enterprise

28%

#15

ManageEngine ServiceDesk Plus

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

Mid Market

59%

Enterprise

31%

#16

Helpdesk 365

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

Mid Market

77%

Enterprise

14%

#17

ConnectWise RMM

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.1

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

69%

Mid Market

25%

Enterprise

#18

Infraon Desk

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

52%

Enterprise

30%

#19

SolarWinds Service Desk

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.5

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

Mid Market

68%

Enterprise

24%

#20

Motadata ServiceOps

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

14%

Mid Market

71%

Enterprise

14%