Best Enterprise HR Service Delivery Software

How Many HR Service Delivery Software Products Does G2 Track?

Total Products under this Category: 64

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Paycom (+2.52%) - Among all products in this category, Paycom recorded the largest rating increase compared to last month

Last updated: October 16, 2026

How Does G2 Rank HR Service Delivery Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 17,500+ Authentic Reviews
  • 64+ Products
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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for HR Service Delivery Software

G2 Grid® for HR Service Delivery Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow HR Service Delivery, SAP SuccessFactors HCM, Paycom, Personio, Applaud, Oracle Global Human Resources Cloud, Leena AI Autonomous Agent, and Hyland OnBase.

Underlying data: [Grid® JSON](https://www.g2.com/categories/hr-service-delivery/grids.json?focus%5B%5D=servicenow-hr-service-delivery&focus%5B%5D=sap-sap-successfactors-hcm&focus%5B%5D=paycom&focus%5B%5D=personio&focus%5B%5D=applaud&focus%5B%5D=oracle-global-human-resources-cloud&focus%5B%5D=leena-ai-autonomous-agent&focus%5B%5D=hyland-onbase&segment=enterprise)

ServiceNow HR Service Delivery

Why ServiceNow HR Service Delivery? HR teams aren't struggling because they lack effort. They're struggling because the work itself is broken — requests disappear into inboxes, employees bounce between portals, and too much of HR's day goes toward things that should never have needed a human in the first place. ServiceNow HR Service Delivery fixes that at the root. It gives employees one place to get answers and get things done — whether that's checking a leave balance, resolving a pay discrepancy, or working through a new hire checklist. No hunting. No waiting. What makes it different from a service desk with better branding: AI Agents that actually finish the work. Not just suggest an answer — complete the request, resolve the case, execute the approval, across HR, IT, workplace, and finance. The difference between routing a request and closing it out is where most tools fail. This one doesn't. What problems does it solve? Employees who can't find answers fast enough stop trying — and the cost of that disengagement is real. HR teams buried in repetitive case volume don't have capacity for work that actually moves the business. And HR leaders making decisions without visibility into service performance are flying blind. HRSD addresses all three: employees get instant resolution through an AI-powered front door, HR teams run leaner because agents handle what used to pile up in queues, and leadership gets real-time data to identify where service is breaking down before it becomes a retention or compliance issue. Who is it for? HR leaders, service delivery teams, and operations-minded CHROs who understand that employee experience isn't soft — it's a performance variable. If your HR function is still managing work through spreadsheets, email threads, and disconnected portals, this is built for you. Why it matters: Employees form their opinion of a company through small moments — how fast they got help when something was confusing, how easy it was to navigate a life change at work. When those moments go badly, it registers. When HR has the infrastructure to make them go well — consistently, at scale — the impact shows up in the numbers.

Average Rating: 4.3/5.0

Total Reviews: 395

How Do G2 Users Rate ServiceNow HR Service Delivery?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Customization: 8.0/10 (Category avg: 8.6/10)
  • Ticketing Platform: 9.2/10 (Category avg: 8.6/10)
  • Knowledge Management: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind ServiceNow HR Service Delivery?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, ServiceNow Developer
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 54% Large, 18% Medium

What Do G2 Reviewers Say About ServiceNow HR Service Delivery?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of ServiceNow HR Service Delivery, simplifying requests and enhancing overall employee satisfaction.
  • Users value the comprehensive features of ServiceNow HRSD, providing a centralized solution for all HR needs.
  • Users value the efficiency of ServiceNow HR Service Delivery, as it streamlines HR processes and enhances overall employee experience.
  • Users value the configurability and comprehensive support of ServiceNow HR Service Delivery, making HR management efficient.
  • Users appreciate the personalized experience offered by ServiceNow HR Service Delivery, enhancing employee support and engagement.
Cons
  • Users find the limited customization options can lead to added complexity and potential future support challenges.
  • Users note that the high costs of ServiceNow can hinder access to its valuable features for smaller teams.
  • Users find the steep learning curve challenging, especially for administrators and those without technical expertise.
  • Users warn of a steep learning curve, particularly for first-time users adjusting to its complex features.
  • Users experience a steep learning curve with ServiceNow HR Service Delivery, requiring significant time and technical expertise.

What Are Recent G2 Reviews of ServiceNow HR Service Delivery?

What Are G2 Users Discussing About ServiceNow HR Service Delivery?

SAP SuccessFactors HCM

SAP SuccessFactors HCM is a global, AI-powered cloud HR suite designed to help organizations thrive in a fast-moving world. With 100+ localizations, it delivers real-time visibility and connected solutions across core HR, payroll, talent management, learning, analytics, planning, and employee experience. More than 10,000 organizations trust SAP SuccessFactors HCM to enhance every employee experience, workforce decision, and people process—turning each employee into a success story. With SAP SuccessFactors HCM, you can: - Empower your workforce with AI-driven tools for self-service, learning, performance, and development to help people work faster and smarter. - Identify and develop top talent with a unified source of people and skills data that supports both HR strategies and business goals. - Stay compliant and agile with built-in legal and regulatory updates tailored to local business requirements. - Accelerate time to value by leveraging proven HR best practices and the strength of a global partner ecosystem.

Average Rating: 4.1/5.0

Total Reviews: 1,475

How Do G2 Users Rate SAP SuccessFactors HCM?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Customization: 8.0/10 (Category avg: 8.6/10)
  • Ticketing Platform: 8.0/10 (Category avg: 8.6/10)
  • Knowledge Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind SAP SuccessFactors HCM?

  • Seller: SAP
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Walldorf
  • Twitter: @SAP
    297,052 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    149,349 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Recruiter, Consultant
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 56% Large, 34% Medium

What Do G2 Reviewers Say About SAP SuccessFactors HCM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of SAP SuccessFactors HCM, making navigation and integration seamless.
  • Users appreciate the extensive integration and module options in SAP SuccessFactors, streamlining HR activities within a single app.
  • Users appreciate the centralization of HR functions in SAP SuccessFactors, enhancing efficiency and ease of use daily.
  • Users appreciate the comprehensive features of SAP SuccessFactors HCM, which simplify task management and enhance accessibility.
  • Users find the interface straightforward and intuitive, making data entry and task management effortless and efficient.
Cons
  • Users find the limited customization options frustrating, wishing for greater flexibility in the SAP SuccessFactors HCM system.
  • Users find the interface not user-friendly, citing a steep learning curve and complexity in navigating features.
  • Users find the software not intuitive, requiring time to adjust and often facing usability challenges.
  • Users face a steep learning curve with SAP SuccessFactors HCM, requiring extensive training and adaptation to the interface.
  • Users find the limited features of SAP SuccessFactors HCM hinder effective use and understanding of its capabilities.

What Are Recent G2 Reviews of SAP SuccessFactors HCM?

What Are G2 Users Discussing About SAP SuccessFactors HCM?

Paycom

Paycom is a leading human capital management software provider that helps organizations across the U.S. and internationally automate routine decisions and workflows. Through built-in decisioning logic and full-solution automation, Paycom reduces administrative burden for HR, managers and employees while streamlining HR and payroll processes. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify workforce management and free HR teams to focus on strategic initiatives.

Average Rating: 4.7/5.0

Total Reviews: 9,783

How Do G2 Users Rate Paycom?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Customization: 8.8/10 (Category avg: 8.6/10)
  • Ticketing Platform: 7.6/10 (Category avg: 8.6/10)
  • Knowledge Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Paycom?

  • Seller: Paycom
  • Company Website:
  • Year Founded: 1998
  • HQ Location: Oklahoma City, OK
  • Twitter: @Paycom
    33,252 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,537 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: HR Manager, Human Resources Manager
  • Top Industries: Hospital & Health Care, Manufacturing
  • Company Size: 38% Medium, 12% Small

What Do G2 Reviewers Say About Paycom?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Paycom, noting its simple interface and straightforward setup process.
  • Users value the effective timeclock and payroll processing of Paycom, simplifying employee access and reducing errors.
  • Users commend Paycom for their knowledgeable and responsive customer support, enhancing the overall experience with the tool.
  • Users appreciate the user-friendly payroll management with streamlined processes that enhance efficiency for HR and employees.
  • Users value the user-friendly technology of Paycom, enhancing payroll processing and time tracking effortlessly.
Cons
  • Users express frustration with Paycom's poor customer support, feeling their concerns are often met with unhelpful responses.
  • Users report a steep learning curve with Paycom, making it challenging to navigate and effectively utilize the system.
  • Users find Paycom's interface not intuitive, requiring excessive steps to accomplish tasks compared to other tools.
  • Users find Paycom's limited features frustrating, leading to dissatisfaction and a desire to revert to previous tools.
  • Users find Paycom to be not user-friendly, struggling with an unintuitive UI and complicated processes for everyday tasks.

What Are Recent G2 Reviews of Paycom?

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Personio

Personio is Europe's leading HR and payroll platform, used by more than 16,000 companies employing 1.6 million people. Founded in Munich in 2015, Personio has 6 offices in Europe with more than 1,500 employees. Organisations from 25-5,000 employees across Europe run every part of their employee lifecycle on Personio, from recruitment and onboarding to performance development to payroll, saving them time to focus on their people. Personio is built for the range of demands European business actually makes, with data stored and processed in Europe, support for 20 languages, and a deep understanding of European regulations and industries. As AI reshapes what every job is, Personio equips HR to help their companies through that change.

Average Rating: 4.4/5.0

Total Reviews: 1,035

How Do G2 Users Rate Personio?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Customization: 8.3/10 (Category avg: 8.6/10)
  • Ticketing Platform: 7.3/10 (Category avg: 8.6/10)
  • Knowledge Management: 8.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Personio?

  • Seller: Personio
  • Company Website:
  • Year Founded: 2015
  • HQ Location: München, Bayern
  • LinkedIn® Page: www.linkedin.com
    2,247 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: HR Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Medium, 26% Small

What Do G2 Reviewers Say About Personio?

AI-generated summary from verified user reviews

Pros
  • Users find Personio's interface easy to use, with clear navigation and helpful resources for quick onboarding.
  • Users appreciate the intuitive navigation of Personio, enhancing efficiency and making tasks straightforward and accessible.
  • Users appreciate the intuitive and comprehensive features of Personio, benefiting from centralized solutions for HR challenges.
  • Users appreciate the centralized HR management of Personio, enhancing team efficiency and employee satisfaction.
  • Users value the comprehensive features of Personio, appreciating its user-friendly interface and seamless integration capabilities.
Cons
  • Users desire missing features in Personio, especially in mobile functions and automated notifications, impacting overall usability.
  • Users find the limited customization options frustrating, impacting their ability to tailor the product to their specific needs.
  • Users find the limited features of Personio hinder their experience and require time to adapt to changes.
  • Users find lacking features in Personio, particularly in reporting and mobile functionality, leading to inefficiencies.
  • Users express frustration over limited customization options and reporting tools in Personio, leading to dissatisfaction.

What Are Recent G2 Reviews of Personio?

What Are G2 Users Discussing About Personio?

Applaud

Applaud is the AI-powered HR Service Delivery (HRSD) platform built to reduce HR workload for global enterprises. Trusted by brands like Estée Lauder Companies, Experian, and Smith & Nephew, Applaud is built to complete work, not just track it. While traditional systems focus on backend case workflows or just link to documents, our AI agents intercept repetitive inquiries at the source and execute routine operations directly within your existing technology stack. By meeting your workforce in Teams, Slack, or mobile, Applaud drives instant adoption and slashes inbound case volumes by up to 90%. When cases do reach your desk - like visa renewals, letter requests and employee relations - Applaud’s human-AI augmented partnership takes over. Our AI agents work with your HR team to summarize histories, surface policy insights, and orchestrate cross-system actions, empowering them to smash through their caseload with unprecedented speed. Stop just managing cases. Start resolving them.

Average Rating: 4.8/5.0

Total Reviews: 59

How Do G2 Users Rate Applaud?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Customization: 8.8/10 (Category avg: 8.6/10)
  • Ticketing Platform: 9.1/10 (Category avg: 8.6/10)
  • Knowledge Management: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Applaud?

  • Seller: Applaud
  • Year Founded: 2008
  • HQ Location: Worthing, GB
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Human Resources, Information Technology and Services
  • Company Size: 83% Large, 12% Small

What Do G2 Reviewers Say About Applaud?

AI-generated summary from verified user reviews

Pros
  • Users find Applaud to be easy to navigate, enhancing transparency and efficiency in daily workflows.
  • Users appreciate the responsive customer support of Applaud, enhancing transparency and efficiency in HR interactions.
  • Users value the transparent and efficient HR processes of Applaud, enhancing employee engagement and support.
  • Users value the intuitive guidance of Applaud, enhancing clarity and efficiency in HR interactions and support.
  • Users find the AI assistant incredibly helpful, providing quick responses and clear guidance for HR interactions.
Cons
  • Users experience a notable learning curve with Applaud, requiring effort to fully understand and streamline usage.
  • Users experience a steep learning curve with Applaud, requiring time to adapt to its functionalities effectively.
  • Users find the complex setup of Applaud challenging, requiring time and effort to master the system fully.
  • Users find the difficult setup process for Applaud demands considerable time and understanding to navigate effectively.
  • Users face integration issues with Applaud, needing time and effort to learn system connections and configurations.

What Are Recent G2 Reviews of Applaud?

Oracle Global Human Resources Cloud

Oracle Fusion Cloud Human Capital Management connects every human resource process from hire to retire—including global HR, talent management, workforce management, and payroll. The vendor also presents it as the most connected solution across the enterprise, with one cloud unifying HCM across finance, supply chain, and customer experience. This unified solution helps provide a consistent experience across devices, enable one source of truth for HR data to improve decision-making, and empower users with market-leading innovation to address current and future business objectives. Experience: Engaging with the system is designed to be as easy as a natural conversation, through a voice-based UI and a digital assistant to get quick answers and execute processes from any device. Agility: Adapt people strategy to the ever-increasing pace of change with an all-in-one HCM solution that unifies every process across the employee lifecycle. Innovation: Thousands of new capabilities delivered each quarter, with more than 80% of these driven by customer feedback.

Average Rating: 3.8/5.0

Total Reviews: 79

How Do G2 Users Rate Oracle Global Human Resources Cloud?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 9.1/10)
  • Customization: 7.9/10 (Category avg: 8.6/10)
  • Ticketing Platform: 5.6/10 (Category avg: 8.6/10)
  • Knowledge Management: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Oracle Global Human Resources Cloud?

  • Seller: Oracle
  • Year Founded: 1977
  • HQ Location: Austin, TX
  • Twitter: @Oracle
    827,997 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    207,576 employees on LinkedIn®
  • Ownership: NYSE:ORCL

Who Uses This Product?

  • Top Industries: Information Technology and Services, Government Administration
  • Company Size: 79% Large, 14% Medium

What Do G2 Reviewers Say About Oracle Global Human Resources Cloud?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Oracle Global Human Resources Cloud, enhancing productivity across diverse global teams.
  • Users value the real-time labor compliance automation, significantly enhancing risk management and saving time in HR processes.
  • Users value the seamless integrations with third-party software, enhancing navigation and reporting capabilities of Oracle Global HR Cloud.
  • Users find the navigation ease of Oracle Global Human Resources Cloud beneficial, enhancing their overall experience.
  • Users value the excellent reporting capabilities of Oracle Global Human Resources Cloud, enhancing data analysis efficiency.
Cons
  • Users find the complexity issues of Oracle Global Human Resources Cloud overwhelming, requiring extensive support and technical expertise.
  • Users note integration issues with Oracle Global HR Cloud, especially regarding mobile usability for field teams.
  • Users note that the accessibility issues for mobile usability hinder efficient on-the-go operations for remote teams.
  • Users find the complexity of requirement gathering cumbersome, often needing extensive support and configuration efforts.
  • Users find the complex setup challenging, often requiring extensive configuration and support during initial implementation.

What Are Recent G2 Reviews of Oracle Global Human Resources Cloud?

What Are G2 Users Discussing About Oracle Global Human Resources Cloud?

Leena AI Autonomous Agent

Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done.

Average Rating: 4.6/5.0

Total Reviews: 147

How Do G2 Users Rate Leena AI Autonomous Agent?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customization: 8.9/10 (Category avg: 8.6/10)
  • Ticketing Platform: 9.0/10 (Category avg: 8.6/10)
  • Knowledge Management: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Leena AI Autonomous Agent?

  • Seller: Leena AI
  • Year Founded: 2018
  • HQ Location: 132 West, 31st Street, Suite #1006, New York 10001
  • Twitter: @LeenaAI_
    364 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    318 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Inside sales specialist
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 70% Large, 24% Medium

What Do G2 Reviewers Say About Leena AI Autonomous Agent?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Leena AI, appreciating its user-friendly interface and seamless access for employees.
  • Users appreciate the intelligent support from Leena AI, enhancing employee engagement and streamlining HR processes effectively.
  • Users commend the responsive customer support provided by Leena AI, ensuring smooth assistance throughout the implementation process.
  • Users appreciate the efficiency of Leena AI, which streamlines HR processes and enhances employee engagement seamlessly.
  • Users appreciate the instant query resolution with Leena AI, enhancing efficiency and saving valuable time.
Cons
  • Users often face technical issues with Leena AI, including software limitations and slow updates affecting performance.
  • Users often face technical issues with Leena AI, including misunderstandings and delays in updates, impacting overall usability.
  • Users experience software bugs and AI limitations, with occasional glitches and slow updates impacting overall performance.
  • Users note a lack of features in Leena AI, suggesting the need for more functionalities and integrations for improved experience.
  • Users note the limited features of Leena AI, suggesting the need for expanded capabilities and integrations.

What Are Recent G2 Reviews of Leena AI Autonomous Agent?

What Are G2 Users Discussing About Leena AI Autonomous Agent?

Dovetail HR

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services.

Average Rating: 4.5/5.0

Total Reviews: 40

How Do G2 Users Rate Dovetail HR?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Customization: 8.9/10 (Category avg: 8.6/10)
  • Ticketing Platform: 8.9/10 (Category avg: 8.6/10)
  • Knowledge Management: 7.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Dovetail HR?

  • Seller: Dovetail
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Dovetail
    1,524 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Financial Services
  • Company Size: 83% Large, 8% Medium

What Do G2 Reviewers Say About Dovetail HR?

AI-generated summary from verified user reviews

Pros
  • Users find Dovetail HR to be exceptionally easy to configure and user-friendly, ensuring a smooth setup experience.
  • Users appreciate the exceptional customer support from Dovetail HR, noting quick responses and helpful assistance throughout usage.
  • Users appreciate the easy implementation of Dovetail HR, enjoying a seamless setup process with intuitive customization options.
  • Users commend the easy configuration and setup of Dovetail HR, enhancing their HR management experience efficiently.
  • Users appreciate the ease of use and customization in Dovetail HR, making HR management seamless and efficient.
Cons
  • Users suggest that Dovetail HR requires significant improvements in reporting, case management, and privacy options for better usability.
  • Users face significant challenges with inadequate reporting in Dovetail HR, finding it time-consuming and insufficient for their needs.
  • Users find the reporting capabilities of Dovetail HR lacking, requiring significant time and effort to maximize their usefulness.
  • Users find the reporting complexity of Dovetail HR frustrating and not user-friendly, complicating overall functionality.
  • Users find the outdated design of Dovetail HR needs improvement for a better overall experience and usability.

What Are Recent G2 Reviews of Dovetail HR?

Hyland OnBase

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content.

Average Rating: 4.4/5.0

Total Reviews: 309

How Do G2 Users Rate Hyland OnBase?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customization: 9.5/10 (Category avg: 8.6/10)
  • Ticketing Platform: 9.0/10 (Category avg: 8.6/10)
  • Knowledge Management: 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Hyland OnBase?

  • Seller: Hyland
  • Company Website:
  • Year Founded: 1991
  • HQ Location: Westlake, OH
  • Twitter: @Hyland
    13,165 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,396 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration, Higher Education
  • Company Size: 51% Large, 43% Medium

What Do G2 Reviewers Say About Hyland OnBase?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive use of Hyland OnBase, appreciating its powerful document categorization and scalability.
  • Users appreciate the powerful document management capabilities of Hyland OnBase for its ease of cross-referencing and categorization.
  • Users value the seamless integrations of Hyland OnBase, enhancing functionality and ease of use with core systems.
  • Users value the seamless integration with geographic systems and appreciate the powerful, user-friendly document management features.
  • Users appreciate the user-friendly interface of Hyland OnBase, making training and workflow management seamless and simple.
Cons
  • Users note missing features in on-premise implementations, hindering functionality and support in comparison to cloud solutions.
  • Users report update issues post-upgrade, particularly with document locking, causing significant administrative challenges and delays.
  • Users find the complexity of Hyland OnBase challenging, requiring significant support and training to navigate effectively.
  • Users report persistent technical issues after upgrades, particularly with document locking and overall stability.
  • Users find the learning curve quite steep, requiring significant training to effectively manage documents and workflows.

What Are Recent G2 Reviews of Hyland OnBase?

What Are G2 Users Discussing About Hyland OnBase?

MHC Software

MHC is a global provider of AI-powered SaaS solutions for document and payment automation, purpose-built for highly regulated industries. Our platform helps organizations improve efficiency, ensure compliance, and modernize customer communications at scale. MHC customers generate over 10 billion documents and process billions in AP payments annually using our solutions.

Average Rating: 4.4/5.0

Total Reviews: 181

How Do G2 Users Rate MHC Software?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customization: 8.1/10 (Category avg: 8.6/10)
  • Ticketing Platform: 8.3/10 (Category avg: 8.6/10)
  • Knowledge Management: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind MHC Software?

  • Seller: MHC Software
  • Company Website:
  • Year Founded: 1980
  • HQ Location: Burnsville, MN
  • Twitter: @mhcautomation
    135 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    921 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Government Administration
  • Company Size: 59% Large, 26% Medium

What Do G2 Reviewers Say About MHC Software?

AI-generated summary from verified user reviews

Pros
  • Users find MHC Software's NorthStar to be intuitive and user-friendly, facilitating smooth adoption and easy maintenance.
  • Users appreciate the easy maintenance and quick document access, which enhance overall productivity and workflow efficiency.
  • Users commend MHC Software for its exceptional efficiency, streamlining payroll processes and enhancing integration with existing tools.
  • Users appreciate the extremely helpful and knowledgeable support team of MHC Software, enhancing their overall experience.
  • Users value MHC Software for its automation features, which streamline document processes and reduce manual workloads effectively.
Cons
  • Users find the complexity of MHC Software frustrating, as setup and licensing can significantly hinder efficiency.
  • Users face a steep learning curve due to complex integration, customization, and IT-friendly setups requiring extensive support.
  • Users find the complex setup of MHC Software challenging, often needing support for configurations and licensing changes.
  • Users find the difficult setup of MHC Software cumbersome, causing delays and interruptions in daily operations.
  • Users report inefficient workflow management with MHC Software, causing delays and added work in daily operations.

What Are Recent G2 Reviews of MHC Software?

What Are G2 Users Discussing About MHC Software?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated