# Best HR Service Delivery Software for Medium-Sized Businesses *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Products classified in the overall HR Service Delivery category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business HR Service Delivery to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business HR Service Delivery category. In addition to qualifying for inclusion in the HR Service Delivery Software category, to qualify for inclusion in the Medium-Sized Business HR Service Delivery Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. --- ## What Are the Most Common Questions About HR Service Delivery Software? *AI-generated · Last updated: May 26, 2026* ### Which HR Service Delivery platforms support quick HR Service Manager adoption without months of training? Based on G2 reviews, several HR Service Delivery Software options are described as relatively easy to adopt, though the experience depends on setup complexity and team needs. According to verified users, ServiceNow HR Service Delivery is often praised for easy initial setup, intuitive case management, and guided forms, but reviewers also mention that advanced configuration, workspace setup, and customization can require training. G2 reviewers mention Dovetail HR as easy to configure and navigate for both employees and administrators, with quick user training. Personio reviewers also call out a straightforward interface and easy setup for core HR tasks. Across reviews, fast adoption is most often linked to clear workflows, self-service design, and lower admin overhead. ### Which HR Service Delivery platforms work best for improving employee service quality? Based on G2 reviews, ServiceNow HR Service Delivery stands out for improving employee service quality because reviewers repeatedly describe it as a centralized, modern service layer for HR requests. According to verified users, it helps move HR work out of emails and spreadsheets into structured case management with guided forms, status updates, knowledge access, and self-service. G2 reviewers mention better visibility into cases, faster response times, stronger routing, and a more consistent employee experience across onboarding, support, and everyday HR questions. Reviewers also note tradeoffs: portal usability, UI quality, and configuration complexity can still create friction. Even so, the recurring review themes point to stronger service consistency and clearer employee support workflows. ### How HR Service Delivery with proven track record successfully deployed in three months or less? Based on G2 reviews, there is not enough consistent timing evidence in this review set to confirm which HR Service Delivery Software products were successfully deployed in three months or less. According to verified users, several products are described as having easy or smooth initial setup, including ServiceNow HR Service Delivery, Dovetail HR, Personio, MeBeBot Intelligent Assistant, and some SAP SuccessFactors HCM use cases. However, reviewers usually describe setup as easy, smooth, or straightforward rather than giving a clear deployment timeline. G2 reviewers mention that implementation can also become more complex when customization, integrations, reporting, or workflow design are involved. For this question, the available review data supports ease-of-setup themes better than a verified sub-three-month rollout claim. ### Top HR Service Delivery solutions for HR Service Managers looking to enhance employee experience and service quality? Based on G2 reviews, the products most often associated with stronger employee experience and service quality are those that centralize support, improve self-service, and reduce manual HR work. According to verified users, ServiceNow HR Service Delivery is frequently used to manage cases, automate requests, support onboarding and offboarding, and give employees one place to find help and knowledge. Applaud reviewers emphasize a more consumer-like, mobile-first HR experience that improves self-service adoption and reduces repetitive HR questions. Dovetail HR reviewers highlight intuitive navigation, structured case management, and a centralized HR solution center. G2 reviewers mention that these products are most valued when they combine visibility, guided workflows, and easier access to answers for employees and HR teams alike. **Here are some of the top-rated products on G2:** - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) – used for centralized case management, self-service, onboarding, and knowledge access - [Applaud](https://www.g2.com/products/applaud/reviews) – used to create a unified employee portal with AI guidance and stronger self-service adoption - [Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews) – used for HR case management, employee information access, and structured service delivery ### Most trusted HR Service Delivery by HR Service Managers based on user reviews? Based on G2 reviews, trust is most consistently associated with products that centralize HR work, improve visibility, and reduce manual follow-up. According to verified users, ServiceNow HR Service Delivery is repeatedly described as a dependable backbone for HR case management, onboarding, routing, and employee self-service. Reviewers mention secure handling of sensitive data, strong COE-based case structures, and a unified place for HR requests. G2 reviewers also associate trust with predictable workflows, clear ownership, and reliable support experiences in products like Dovetail HR and Sympa. At the same time, several reviews across products note that trust can be affected by reporting gaps, UI friction, or integration complexity, so buyer confidence often depends on the maturity of the intended use case. **Here are some of the top-rated products on G2:** - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) – trusted for secure case management, cross-COE workflows, and centralized employee support - [Personio](https://www.g2.com/products/personio/reviews) – trusted for centralizing employee records, leave processes, and everyday HR workflows - [Applaud](https://www.g2.com/products/applaud/reviews) – trusted for unified portals, guided journeys, and AI-assisted employee self-service ### What are the best HR Service Delivery platforms for small to medium teams seeking employee experience? Based on G2 reviews, smaller and mid-sized teams often value HR Service Delivery Software that is easy to configure, intuitive for employees, and manageable without heavy technical overhead. According to verified users, Dovetail HR is described as easy to set up, easy to maintain, and usable without major IT involvement, which can suit lean HR teams. Personio reviewers frequently mention a clear interface, centralized employee records, leave tracking, approvals, and day-to-day HR tasks in one platform. ServiceNow HR Service Delivery also supports employee experience well, but G2 reviewers mention more complexity when workflows and integrations become highly customized. For teams prioritizing employee self-service and manageable administration, reviewers most often highlight usability, centralization, and quick access to HR information. **Here are some of the top-rated products on G2:** - [Personio](https://www.g2.com/products/personio/reviews) – used by teams that want leave tracking, employee documents, approvals, and a straightforward HR interface - [Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews) – used for easy-to-administer HR case management and employee self-service without heavy IT reliance - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) – used when teams want stronger case workflows, onboarding support, and employee visibility ### How highest rated HR Service Delivery for HR Service Managers focused on enhance employee experience and service quality efficiency? Based on G2 reviews, the highest-rated products in this category are most often praised for improving efficiency through centralized requests, automation, and self-service. According to verified users, ServiceNow HR Service Delivery helps HR teams manage cases, automate common requests, route work to the right teams, and give employees one place to find answers and track progress. Applaud reviewers describe a more intuitive front-end experience that encourages employee self-service and reduces repetitive HR questions. G2 reviewers also mention Dovetail HR for structured case handling and ease of use. Across products, the strongest efficiency gains come from replacing fragmented email, spreadsheets, and manual follow-up with clearer workflows, knowledge access, and more consistent service delivery. ### Most reliable HR Service Delivery platforms based on reviews from HR Service Managers avoiding implementation failures? Based on G2 reviews, reliability during implementation is usually linked to ease of setup, support quality, and how much customization a team requires. According to verified users, Dovetail HR is often described as straightforward to configure and supported by highly responsive service teams. Personio reviewers also mention easy setup for core workflows, though some note limits in customization or support responsiveness. ServiceNow HR Service Delivery is seen as powerful and reliable for case management and employee services, but G2 reviewers mention that integrations, custom workflows, and workspace configuration can add complexity. Buyers trying to avoid implementation failures may want to favor products with simpler deployment patterns, clear workflows, and less dependence on deep technical administration. **Here are some of the top-rated products on G2:** - [Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews) – chosen for straightforward configuration, strong support, and easy HR case management setup - [Personio](https://www.g2.com/products/personio/reviews) – chosen for easy core HR setup, centralized records, and accessible day-to-day administration - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) – chosen for mature HR workflows and case management when teams can handle more setup complexity ### How HR Service Delivery tools for teams without dedicated IT staff needing service quality? Based on G2 reviews, teams without dedicated IT support generally benefit from platforms that reviewers describe as easy to configure, simple to navigate, and manageable by HR administrators. According to verified users, Dovetail HR is frequently highlighted for requiring little to no IT intervention while still supporting case tracking, metrics, and centralized employee service. Personio is also described as user-friendly for everyday HR tasks such as leave, documents, approvals, and employee data management. G2 reviewers mention that ServiceNow HR Service Delivery delivers strong service quality, but many reviews also point to a steeper learning curve when customization and integrations are needed. For lean teams, service quality seems strongest when the product balances structure, usability, and low admin overhead. ### How HR Service Delivery software with strong employee experience and seamless system integration capabilities? Based on G2 reviews, products with the strongest combination of employee experience and integration capabilities tend to centralize HR interactions while connecting with broader systems already in use. According to verified users, ServiceNow HR Service Delivery is often praised for integrating with other ServiceNow products and external systems while supporting onboarding, case management, and a single place for employee support. Applaud reviewers consistently describe it as an experience layer on top of legacy HR systems, giving employees a cleaner, mobile-friendly interface without replacing backend platforms. Personio reviewers also mention integrations with recruiting and other tools, especially for reducing manual employee creation and keeping HR data connected. G2 reviewers mention that integration value is highest when it also improves self-service and reduces fragmented workflows. ## G2 Grid® for HR Service Delivery Software ![G2 Grid® for HR Service Delivery Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hr-service-delivery/grids.png?focus%5B%5D=14860&focus%5B%5D=55593&focus%5B%5D=78246&focus%5B%5D=156920&focus%5B%5D=511&focus%5B%5D=113429&focus%5B%5D=85632&focus%5B%5D=1285) Highlighted products: Paycom, ServiceNow HR Service Delivery, Personio, Superworks, SAP SuccessFactors HCM, Leena AI Autonomous Agent, Zendesk for Employee Service, and Hyland OnBase. Underlying data: [Grid® JSON](https://www.g2.com/categories/hr-service-delivery/grids.json?focus%5B%5D=paycom&focus%5B%5D=servicenow-hr-service-delivery&focus%5B%5D=personio&focus%5B%5D=superworks&focus%5B%5D=sap-sap-successfactors-hcm&focus%5B%5D=leena-ai-autonomous-agent&focus%5B%5D=zendesk-for-employee-service&focus%5B%5D=hyland-onbase&segment=mid-market) ## How Many HR Service Delivery Software Products Does G2 Track? **Total Products under this Category:** 56 ### Category Stats (Jul 2026) - **Average Rating**: 4.44/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Sympa (+4.46%) - Among all products in this category, Sympa recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank HR Service Delivery Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 11,900+ Authentic Reviews - 56+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### 15Five 15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into changemakers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins. Learn more at 15five.com. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1499&secure%5Bchosen_at%5D=2026-07-21T18%3A45%3A17Z&secure%5Bdisplayable_resource_id%5D=50&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=50&secure%5Bplacement_resource_ids%5D%5B%5D=591&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3797&secure%5Bresource_id%5D=1499&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhr-service-delivery%2Fmid-market&secure%5Btoken%5D=8ee58fd40a4b3ad38b731f47051b066a40cc6527cefd3832bd4d5411935ebf59&secure%5Burl%5D=https%3A%2F%2Fwww.15five.com%2Fdemo%3Futm_campaign%3D41091668-G2%2520PPC%26utm_source%3Dppc%26utm_medium%3Dcpc%26utm_term%3DG2-ppc%26utm_content%3Dcategory-placement&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated HR Service Delivery Software Products in 2026? ### 1. [Paycom](https://www.g2.com/products/paycom/reviews) Paycom is the most automated HCM platform and the only HR and payroll software built on a truly single, unique database that automates the entire employee life cycle. Designed as a unified system, Paycom eliminates inefficiencies and errors caused by integrating multiple platforms by using command driven AI and full solution automation. Built on a single data source, Paycom enables uninterrupted data flow across HR and payroll, streamlining performance, communication and compliance. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify workforce management and free HR teams to focus on strategic initiatives. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,627 **How Do G2 Users Rate Paycom?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Customization:** 8.8/10 (Category avg: 8.6/10) - **Ticketing Platform:** 7.6/10 (Category avg: 8.6/10) - **Knowledge Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Paycom?** - **Seller:** [Paycom](https://www.g2.com/sellers/paycom) - **Company Website:** https://www.paycom.com/ - **Year Founded:** 1998 - **HQ Location:** Oklahoma City, OK - **Twitter:** @Paycom (33,252 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37759/ (5,844 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** HR Manager, Human Resources Manager - **Top Industries:** Hospital & Health Care, Non-Profit Organization Management - **Company Size:** 18% Mid-Market, 4% Small-Business #### What Are Paycom's Pros and Cons? **Pros:** - Ease of Use (395 reviews) - Helpful (276 reviews) - Customer Support (252 reviews) - Payroll Management (242 reviews) - Simple (210 reviews) **Cons:** - Poor Customer Support (107 reviews) - Learning Curve (103 reviews) - Not Intuitive (103 reviews) - Limited Features (99 reviews) - Not User-Friendly (92 reviews) ### What Do G2 Reviewers Say About Paycom? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Paycom, finding it simple to set up and navigate for tracking hours. - Users appreciate the **user-friendly technology** of Paycom, making payroll processing and time tracking seamless and efficient. - Users commend the **knowledgeable and responsive customer support** of Paycom, enhancing their overall experience and satisfaction. - Users love the **streamlined payroll management** of Paycom, simplifying processes and enhancing efficiency for everyone involved. - Users find Paycom's **user-friendly technology** simplifies payroll and time tracking, increasing accuracy and reducing errors. **Cons:** - Users express disappointment with Paycom's **poor customer support** , indicating unresponsiveness and a lack of effective solutions. - Users experience a **steep learning curve** with Paycom, finding it unintuitive and frustratingly complex to navigate. - Users find the **UI unintuitive** , making navigation and task completion unnecessarily complicated and time-consuming. - Users find Paycom's **limited features** inadequate for modern needs, causing significant frustration and operational inefficiencies. - Users find Paycom **not user-friendly** , struggling with its unintuitive interface and complicated processes that hinder productivity. #### What Are Recent G2 Reviews of Paycom? **"[Paycom Review 06.26.2026](https://www.g2.com/survey_responses/paycom-review-13036323)"** **Rating:** 4.0/5.0 stars *— Mia J.* [Read full review](https://www.g2.com/survey_responses/paycom-review-13036323) --- **"[Efficient Payroll and HR with Beti AI, Great Integrations, and Top-Notch Support](https://www.g2.com/survey_responses/paycom-review-13043985)"** **Rating:** 4.0/5.0 stars *— Andrew H.* [Read full review](https://www.g2.com/survey_responses/paycom-review-13043985) --- ### 2. [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) Why ServiceNow HR Service Delivery? HR teams aren't struggling because they lack effort. They're struggling because the work itself is broken — requests disappear into inboxes, employees bounce between portals, and too much of HR's day goes toward things that should never have needed a human in the first place. ServiceNow HR Service Delivery fixes that at the root. It gives employees one place to get answers and get things done — whether that's checking a leave balance, resolving a pay discrepancy, or working through a new hire checklist. No hunting. No waiting. What makes it different from a service desk with better branding: AI Agents that actually finish the work. Not just suggest an answer — complete the request, resolve the case, execute the approval, across HR, IT, workplace, and finance. The difference between routing a request and closing it out is where most tools fail. This one doesn't. What problems does it solve? Employees who can't find answers fast enough stop trying — and the cost of that disengagement is real. HR teams buried in repetitive case volume don't have capacity for work that actually moves the business. And HR leaders making decisions without visibility into service performance are flying blind. HRSD addresses all three: employees get instant resolution through an AI-powered front door, HR teams run leaner because agents handle what used to pile up in queues, and leadership gets real-time data to identify where service is breaking down before it becomes a retention or compliance issue. Who is it for? HR leaders, service delivery teams, and operations-minded CHROs who understand that employee experience isn't soft — it's a performance variable. If your HR function is still managing work through spreadsheets, email threads, and disconnected portals, this is built for you. Why it matters: Employees form their opinion of a company through small moments — how fast they got help when something was confusing, how easy it was to navigate a life change at work. When those moments go badly, it registers. When HR has the infrastructure to make them go well — consistently, at scale — the impact shows up in the numbers. **Average Rating:** 4.3/5.0 **Total Reviews:** 358 **How Do G2 Users Rate ServiceNow HR Service Delivery?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Customization:** 8.0/10 (Category avg: 8.6/10) - **Ticketing Platform:** 9.2/10 (Category avg: 8.6/10) - **Knowledge Management:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind ServiceNow HR Service Delivery?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, ServiceNow Developer - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 55% Enterprise, 17% Mid-Market #### What Are ServiceNow HR Service Delivery's Pros and Cons? **Pros:** - Ease of Use (52 reviews) - HR Management (43 reviews) - Efficiency (36 reviews) - Helpful (32 reviews) - Features (31 reviews) **Cons:** - Limited Customization (26 reviews) - Expensive (19 reviews) - Learning Curve (19 reviews) - Learning Difficulty (17 reviews) - Steep Learning Curve (17 reviews) ### What Do G2 Reviewers Say About ServiceNow HR Service Delivery? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive design** of ServiceNow HR Service Delivery, enhancing efficiency and satisfaction for both HR and staff. - Users value the **comprehensive features** of ServiceNow HRSD, fostering a seamless and efficient HR experience. - Users appreciate the **efficiency** of ServiceNow HR Service Delivery, streamlining tasks and enhancing the overall employee experience. - Users appreciate the **configurability and extensive support** of ServiceNow HR Service Delivery, enhancing HR efficiency and organization. - Users praise the **personalized and easy-to-use features** of ServiceNow HR Service Delivery, enhancing their HR experience significantly. **Cons:** - Users find **limited customization** options challenging, often requiring technical expertise and time-consuming adjustments to meet needs. - Users highlight the **high costs** of ServiceNow HR Service Delivery, which may deter smaller teams from leveraging its full potential. - Users face a **steep learning curve** with ServiceNow HR Service Delivery, hindered by complexity and technical configuration challenges. - Users experience a **steep learning curve** with ServiceNow HR Service Delivery, complicating initial setup and customization. - Users find the **steep learning curve** challenging for first-time usage, particularly with complex workflows and customizations. #### What Are Recent G2 Reviews of ServiceNow HR Service Delivery? **"[Simplifies HR Workflows and Employee Requests](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-13128155)"** **Rating:** 4.0/5.0 stars *— Mandar N.* [Read full review](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-13128155) --- **"[ServiceNow HRSD Streamlines HR with Powerful Self‑Service and Automation](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-12962703)"** **Rating:** 4.5/5.0 stars *— Shubhangi G.* [Read full review](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-12962703) --- #### What Are G2 Users Discussing About ServiceNow HR Service Delivery? - [What is ServiceNow HR Service Delivery used for?](https://www.g2.com/discussions/what-is-servicenow-hr-service-delivery-used-for) - 1 comment - [What does service now do?](https://www.g2.com/discussions/what-does-service-now-do) - [What is HR service management?](https://www.g2.com/discussions/what-is-hr-service-management) - [What are the three functions of a best in class HR service delivery model?](https://www.g2.com/discussions/what-are-the-three-functions-of-a-best-in-class-hr-service-delivery-model) - [What is HR service delivery model?](https://www.g2.com/discussions/what-is-hr-service-delivery-model) ### 3. [Personio](https://www.g2.com/products/personio/reviews) Personio is the intelligent HR platform built for the way European businesses actually work. Most HR software was designed in the US and adapted for Europe as an afterthought. Personio was built here from the start, for companies navigating multiple languages, varying labor laws, and a patchwork of local compliance requirements that change faster than most platforms can keep up with. Manage the full employee lifecycle in one place: hiring, onboarding, time tracking, absence management, payroll, performance, and workforce reporting. No more switching between systems or maintaining spreadsheets on the side. Everything your HR team needs lives in one place, connected and up to date. Smart automations handle the repetitive admin that consumes your HR team's day. Approval workflows, absence tracking, contract generation, and onboarding checklists run in the background so your team can focus on the work that actually moves the business forward. Proactive insights turn workforce data into clear, shareable intelligence, helping HR leaders spot trends, anticipate change, and walk into leadership meetings with something worth saying. The platform adapts to how your organisation works, not the other way around. Customise workflows, approval chains, and reporting to fit your structure, whether you are running one office or coordinating teams across five countries. Personio connects with over 200 tools European businesses rely on, including DATEV, Slack, and Google Workspace. It runs natively in German, English, Spanish, French, Dutch, and Italian, among other languages and is built for GDPR compliance across every market you operate in. More than 14,000 companies across Germany, Austria, Switzerland, the UK, and Spain trust Personio to run their HR. It is the intelligent platform that grows with European businesses, because it was made for them. **Average Rating:** 4.4/5.0 **Total Reviews:** 856 **How Do G2 Users Rate Personio?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Customization:** 8.3/10 (Category avg: 8.6/10) - **Ticketing Platform:** 7.3/10 (Category avg: 8.6/10) - **Knowledge Management:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Personio?** - **Seller:** [Personio](https://www.g2.com/sellers/personio) - **Company Website:** https://www.personio.com - **Year Founded:** 2015 - **HQ Location:** München, Bayern - **LinkedIn® Page:** https://www.linkedin.com/company/personio/ (1,745 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, HR Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Mid-Market, 28% Small-Business #### What Are Personio's Pros and Cons? **Pros:** - Ease of Use (351 reviews) - Intuitive (192 reviews) - Features (184 reviews) - HR Management (179 reviews) - Comprehensive Features (177 reviews) **Cons:** - Missing Features (110 reviews) - Limited Customization (100 reviews) - Limited Features (94 reviews) - Lacking Features (66 reviews) - Limited Options (62 reviews) ### What Do G2 Reviewers Say About Personio? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Personio, enjoying its clarity and helpful resources for quick onboarding. - Users appreciate the **intuitive interface** of Personio, enhancing their experience with easy navigation and accessibility. - Users appreciate the **intuitive interface and centralized features** of Personio, making it ideal for small teams. - Users appreciate the **high employee acceptance** of Personio, benefiting from its centralized HR management and versatile features. - Users appreciate the **comprehensive features** of Personio, enjoying seamless integration and user-friendly process automation. **Cons:** - Users desire **missing features** in Personio, particularly in automated notifications and mobile functionality. - Users experience **limited customization** options in Personio, which can hinder meeting unique needs effectively. - Users find the **limited features** in Personio hinder workflow customization and can complicate the user experience. - Users often face **lacking features** in Personio, with insufficient reporting and limited mobile functionality impacting usability. - Users express frustration over **limited options** in customization and reporting tools, feeling restricted in their HR data management. #### What Are Recent G2 Reviews of Personio? **"[Personio noticeably relieves our HR processes and continuously evolves](https://www.g2.com/survey_responses/personio-review-12852402)"** **Rating:** 5.0/5.0 stars *— Silke A.* [Read full review](https://www.g2.com/survey_responses/personio-review-12852402) --- **"[Effortless HR Self-Service](https://www.g2.com/survey_responses/personio-review-13002993)"** **Rating:** 5.0/5.0 stars *— Robert K.* [Read full review](https://www.g2.com/survey_responses/personio-review-13002993) --- #### What Are G2 Users Discussing About Personio? - [What is Personio used for?](https://www.g2.com/discussions/what-is-personio-used-for) ### 4. [Superworks](https://www.g2.com/products/superworks/reviews) Headline: Transform Your Workplace with Superworks HRMS: Boost Productivity & Employee Happiness About Superworks: Superworks empowers enterprises and SMBs to create thriving, productive workplaces by streamlining HR and operational processes. Our comprehensive Super HRMS suite is designed to simplify complex tasks and boost employee engagement, driving tangible results for your business. Key Features & Benefits: 1. Recruit Top Talent: Streamline your hiring process with our powerful RECRUIT module. From applicant tracking to onboarding, find the perfect candidates faster and more efficiently. This reduces time-to-hire and lowers recruitment costs. 2. Streamlined Employee Lifecycle Management: Manage the entire employee lifecycle from onboarding to offboarding within a single platform. Automate key processes, ensure data consistency, and improve the employee experience. This reduces administrative burden, improves data accuracy, and enhances employee satisfaction throughout their journey with the company. 3. Accurate Attendance Tracking: Simplify attendance management with automated time and attendance tracking. Eliminate manual processes, reduce errors, and gain real-time visibility into employee attendance. This reduces payroll errors, minimizes time theft, and improves workforce management. 4. Effective Field Force Management: Manage your field teams efficiently with our dedicated tools for tracking location, assigning tasks, and monitoring performance. This improves field team productivity, optimizes routes, and enhances customer service. 5. Effortless Payroll: Simplify payroll management with our automated PAYROLL system. Ensure accurate and timely payments, reduce errors, and stay compliant with evolving regulations. This minimizes compliance risks and frees up HR for strategic initiatives. 6. Boost Performance: Drive employee growth and development with our integrated PERFORMANCE management tools. Set clear goals, conduct performance reviews, and provide valuable feedback to maximize individual and team performance. This improves employee engagement, drives performance improvements, and supports career development. 7. Efficient Asset Management: Take control of your company's assets with our ASSETS module. Track inventory, manage maintenance, and optimize asset utilization. This reduces operational costs and improves asset ROI. Seamless Project Management: Manage projects effectively with our integrated PROJECT MANAGEMENT tools. Collaborate seamlessly, track progress, and ensure projects are delivered on time and within budget. This improves project delivery rates and enhances team collaboration. 8. Enhanced Employee Monitoring (Optional - Use with caution and transparency): Gain insights into team activity and productivity with our EMPLOYEE MONITORING features (Note: Ensure compliance with all applicable laws and ethical guidelines). This can help identify productivity bottlenecks and optimize workflows, while ensuring employee privacy is respected. 9. Real-Time Communication: Foster seamless communication and collaboration with our built-in CHAT platform. Connect employees, share updates, and facilitate teamwork. This improves internal communication and strengthens team cohesion. 10. Gather Valuable Feedback: Collect employee feedback with our easy-to-use SURVEY tools. Gain valuable insights into employee satisfaction, identify areas for improvement, and create a more positive work environment. This improves employee morale and drives positive organizational change. Our Commitment: At Superworks, we're committed to providing cutting-edge SaaS solutions that simplify your operations, boost efficiency, and empower your people. We believe that a happy and productive workforce is the key to business success, and our Super HRMS suite is designed to help you achieve just that. Why Choose Superworks? 1. Comprehensive Suite: One integrated platform for all your HR and operational needs. 2. User-Friendly Interface: Easy to learn and use, minimizing training time and maximizing adoption. 3. Scalable Solution: Grows with your business, adapting to your changing needs. 4. Dedicated Support: Our expert team is here to support you every step of the way. **Average Rating:** 4.8/5.0 **Total Reviews:** 198 **How Do G2 Users Rate Superworks?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Customization:** 9.9/10 (Category avg: 8.6/10) - **Ticketing Platform:** 9.7/10 (Category avg: 8.6/10) - **Knowledge Management:** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Superworks?** - **Seller:** [SUPERWORKS](https://www.g2.com/sellers/superworks) - **Year Founded:** 2020 - **HQ Location:** Surat, IN - **LinkedIn® Page:** https://www.linkedin.com/company/78054562 (102 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** HR Manager, Human Resources Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Mid-Market, 49% Small-Business #### What Are Superworks's Pros and Cons? **Pros:** - Ease of Use (112 reviews) - Helpful (53 reviews) - Customer Support (48 reviews) - Efficiency (48 reviews) - Comprehensive Features (47 reviews) **Cons:** - Slow Loading (18 reviews) - Limited Features (14 reviews) - Missing Features (11 reviews) - Limited Customization (10 reviews) - Chat Application Performance (9 reviews) ### What Do G2 Reviewers Say About Superworks? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Superworks, finding its interface intuitive and processes streamlined for efficiency. - Users find the **user-friendly interface** of Superworks makes it easy to operate and implement in business operations. - Users commend the **excellent customer support** of Superworks, appreciating the helpfulness and cooperation of the team. - Users praise the **efficiency** of Superworks, streamlining operations and significantly boosting productivity with ease of use. - Users value the **comprehensive features** of Superworks, which effectively streamline task management for businesses. **Cons:** - Users report **slow loading times** with the chat tool, leading to frustration and impacting overall experience. - Users express a desire for **expanded features** in Superworks to enhance their overall experience and functionality. - Users find the absence of **employee activity monitoring features** a significant limitation in Super Works for tracking productivity. - Users note a need for improved **customization flexibility** in Superworks to enhance their overall experience. - Users report **performance issues** with the chat application, including lag and repeated messages that disrupt communication. #### What Are Recent G2 Reviews of Superworks? **"[Its very useful and easy to organise and monitor tasks and of our own profile](https://www.g2.com/survey_responses/superworks-review-12682453)"** **Rating:** 5.0/5.0 stars *— Hemika N.* [Read full review](https://www.g2.com/survey_responses/superworks-review-12682453) --- **"[Good and Manages overall HR Work](https://www.g2.com/survey_responses/superworks-review-12857547)"** **Rating:** 5.0/5.0 stars *— Priyanka K.* [Read full review](https://www.g2.com/survey_responses/superworks-review-12857547) --- ### 5. [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) SAP SuccessFactors HCM is a global, AI-powered cloud HR suite designed to help organizations thrive in a fast-moving world. With 100+ localizations, it delivers real-time visibility and connected solutions across core HR, payroll, talent management, learning, analytics, planning, and employee experience. More than 10,000 organizations trust SAP SuccessFactors HCM to enhance every employee experience, workforce decision, and people process—turning each employee into a success story. With SAP SuccessFactors HCM, you can: - Empower your workforce with AI-driven tools for self-service, learning, performance, and development to help people work faster and smarter. - Identify and develop top talent with a unified source of people and skills data that supports both HR strategies and business goals. - Stay compliant and agile with built-in legal and regulatory updates tailored to local business requirements. - Accelerate time to value by leveraging proven HR best practices and the strength of a global partner ecosystem. **Average Rating:** 4.1/5.0 **Total Reviews:** 1,474 **How Do G2 Users Rate SAP SuccessFactors HCM?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Customization:** 8.0/10 (Category avg: 8.6/10) - **Ticketing Platform:** 8.0/10 (Category avg: 8.6/10) - **Knowledge Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind SAP SuccessFactors HCM?** - **Seller:** [SAP](https://www.g2.com/sellers/sap) - **Company Website:** https://www.sap.com/ - **Year Founded:** 1972 - **HQ Location:** Walldorf - **Twitter:** @SAP (297,052 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,955 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Recruiter, Consultant - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Enterprise, 34% Mid-Market #### What Are SAP SuccessFactors HCM's Pros and Cons? **Pros:** - Ease of Use (144 reviews) - Features (100 reviews) - HR Management (94 reviews) - Helpful (87 reviews) - User Interface (85 reviews) **Cons:** - Not User-Friendly (80 reviews) - Not Intuitive (76 reviews) - Limited Features (69 reviews) - Limited Customization (60 reviews) - Learning Curve (57 reviews) ### What Do G2 Reviewers Say About SAP SuccessFactors HCM? *AI-generated summary from verified user reviews* **Pros:** - Users find SAP SuccessFactors HCM to be very **user-friendly** , enabling easy management of various HR tasks seamlessly. - Users value the **complete scalable HR solution** of SAP SuccessFactors, benefiting from strong integration and robust talent management features. - Users value the **comprehensive and scalable HR solution** of SAP SuccessFactors, enhancing integration and talent management features. - Users find SAP SuccessFactors HCM to be **super helpful** for remote work management and user-friendly functionality. - Users appreciate the **intuitive and user-friendly interface** of SAP SuccessFactors HCM, enhancing their remote work experience. **Cons:** - Users find SAP SuccessFactors HCM **not user-friendly** , citing difficulties in navigation and a complex interface as major issues. - Users find the interface **not intuitive** , leading to challenges in navigation and a steeper learning curve. - Users find the **limited features** of SAP SuccessFactors HCM restrict functionality and create confusion in various modules. - Users find **limited customization** options, impacting their ability to tailor SAP SuccessFactors HCM to specific needs. - Users find the **learning curve challenging** , as the application requires time and skill to use effectively. #### What Are Recent G2 Reviews of SAP SuccessFactors HCM? **"[Simplifies HR Processes and Improves Productivity](https://www.g2.com/survey_responses/sap-successfactors-hcm-review-12919619)"** **Rating:** 5.0/5.0 stars *— Madhavi G.* [Read full review](https://www.g2.com/survey_responses/sap-successfactors-hcm-review-12919619) --- **"[Simple, Easy and Efficient HR Management with SAP SuccessFactors HCM](https://www.g2.com/survey_responses/sap-successfactors-hcm-review-12763697)"** **Rating:** 4.5/5.0 stars *— Sayan P.* [Read full review](https://www.g2.com/survey_responses/sap-successfactors-hcm-review-12763697) --- #### What Are G2 Users Discussing About SAP SuccessFactors HCM? - [What is your experience with SAP SuccessFactors Employee Central Payroll, and what improvements would you suggest?](https://www.g2.com/discussions/what-is-your-experience-with-sap-successfactors-employee-central-payroll-and-what-improvements-would-you-suggest) - [What is SAP SuccessFactors used for?](https://www.g2.com/discussions/sap-successfactors-what-is-sap-successfactors-used-for) - 1 comment - [What is SmartRecruiters used for?](https://www.g2.com/discussions/smartrecruiters-what-is-smartrecruiters-used-for) - [What is SAP SuccessFactors used for?](https://www.g2.com/discussions/what-is-sap-successfactors-used-for) - [What is SmartRecruiters used for?](https://www.g2.com/discussions/what-is-smartrecruiters-used-for) ### 6. [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done. **Average Rating:** 4.6/5.0 **Total Reviews:** 147 **How Do G2 Users Rate Leena AI Autonomous Agent?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customization:** 8.9/10 (Category avg: 8.6/10) - **Ticketing Platform:** 9.0/10 (Category avg: 8.6/10) - **Knowledge Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Leena AI Autonomous Agent?** - **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai) - **Year Founded:** 2018 - **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001 - **Twitter:** @LeenaAI_ (364 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13370785/ (292 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Inside sales specialist - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 70% Enterprise, 24% Mid-Market #### What Are Leena AI Autonomous Agent's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Efficiency (18 reviews) - Helpful (17 reviews) - Customer Support (16 reviews) - HR Management (13 reviews) **Cons:** - Technical Issues (8 reviews) - Reporting Issues (5 reviews) - Software Bugs (5 reviews) - Lack of Features (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Leena AI Autonomous Agent? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Leena AI, making query resolution quick and transparent for everyone. - Users appreciate the **efficiency** of Leena AI, enabling quick resolution of inquiries and enhancing overall employee satisfaction. - Users appreciate the **helpfulness** of Leena AI Autonomous Agent, enhancing team efficiency and resolution of queries. - Users appreciate the **excellent customer support** from the Leena AI team, always ready to assist during the bot launch. - Users value the **quick and accurate HR support** provided by Leena AI, enhancing efficiency and engagement. **Cons:** - Users experience **system glitches** occasionally, which hinder the overall functionality and reliability of the product. - Users report **software bugs and AI limitations** that hinder the effectiveness of the Leena AI Autonomous Agent. - Users experience **software bugs and AI limitations** that disrupt functionality and lead to frustrations with updates and server issues. - Users find a **lack of features** in Leena AI, wishing for more integration and human-like interactions. - Users note **limited features** in Leena AI, lacking some advanced functions and a personal touch in interactions. #### What Are Recent G2 Reviews of Leena AI Autonomous Agent? **"[Leena AI - Autonomous Agent](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)"** **Rating:** 5.0/5.0 stars *— Yashika T.* [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461) --- **"[Efficient and Intuitive: A Great Tool for Internal HR Automation](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)"** **Rating:** 5.0/5.0 stars *— Mayank A.* [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164) --- #### What Are G2 Users Discussing About Leena AI Autonomous Agent? - [What needs improvement with Leena AI to better meet your HR automation needs?](https://www.g2.com/discussions/what-needs-improvement-with-leena-ai-to-better-meet-your-hr-automation-needs) - [How do you use Leena Ai?](https://www.g2.com/discussions/how-do-you-use-leena-ai) - [What is the use of Leena Ai?](https://www.g2.com/discussions/what-is-the-use-of-leena-ai) - [What does Leena AI do?](https://www.g2.com/discussions/what-does-leena-ai-do) - 1 upvote - [What is Leena Al?](https://www.g2.com/discussions/what-is-leena-al) ### 7. [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace. **Average Rating:** 4.5/5.0 **Total Reviews:** 103 **How Do G2 Users Rate Zendesk for Employee Service?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Customization:** 5.0/10 (Category avg: 8.6/10) - **Ticketing Platform:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Zendesk for Employee Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 55% Mid-Market, 25% Small-Business #### What Are Zendesk for Employee Service's Pros and Cons? **Pros:** - Useful (10 reviews) - Time-Saving (9 reviews) - AI Technology (6 reviews) - Easy Integrations (6 reviews) - Integrations (6 reviews) **Cons:** - AI Limitations (3 reviews) - Limited Options (2 reviews) - Missing Features (2 reviews) - Slow Loading (2 reviews) - Access Issues (1 reviews) ### What Do G2 Reviewers Say About Zendesk for Employee Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **quick access to answers** from Unleash, enhancing collaboration and saving significant time. - Users find **time-saving efficiency** with Zendesk for Employee Service, streamlining communication and project management significantly. - Users value the **AI-powered search capabilities** of Zendesk for Employee Service, significantly enhancing support efficiency and collaboration. - Users appreciate the **easy integrations** of Zendesk for Employee Service, quickly getting up and running with excellent support. - Users appreciate the **smooth integration process** of Zendesk for Employee Service, enabling quick deployment and enhanced productivity. **Cons:** - Users find the **AI limitations** in Zendesk for Employee Service hinder effective discrepancy detection and transparency. - Users find the **limited options** in Zendesk for Employee Service restricts advanced functionality and customization. - Users find the **missing features** in Zendesk for Employee Service limit its functionality for more complex needs. - Users often face **slow loading** issues with Zendesk, requiring frequent refreshes to view updated tickets. - Users find the lack of a **mobile app** for Zendesk Employee Service makes accessing information on the go challenging. #### What Are Recent G2 Reviews of Zendesk for Employee Service? **"[Automated organized Employee service solution with Zendesk](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630)"** **Rating:** 4.5/5.0 stars *— Aayush M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630) --- **"[A Game Changer for People Operations](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)"** **Rating:** 5.0/5.0 stars *— Megan J.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637) --- #### What Are G2 Users Discussing About Zendesk for Employee Service? - [What is the WFM process?](https://www.g2.com/discussions/tymeshift-what-is-the-wfm-process) - [What is Tymeshift Zendesk?](https://www.g2.com/discussions/what-is-tymeshift-zendesk) - [What is Tymeshift?](https://www.g2.com/discussions/what-is-tymeshift) - [What Tymeshift used for?](https://www.g2.com/discussions/what-tymeshift-used-for) ### 8. [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content. **Average Rating:** 4.4/5.0 **Total Reviews:** 308 **How Do G2 Users Rate Hyland OnBase?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customization:** 9.5/10 (Category avg: 8.6/10) - **Ticketing Platform:** 9.0/10 (Category avg: 8.6/10) - **Knowledge Management:** 9.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Hyland OnBase?** - **Seller:** [Hyland](https://www.g2.com/sellers/hyland-a47a4cc4-7960-4080-8278-3ba399e3d4cd) - **Company Website:** https://www.hyland.com/ - **Year Founded:** 1991 - **HQ Location:** Westlake, OH - **Twitter:** @Hyland (13,165 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10043/ (4,269 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Government Administration, Higher Education - **Company Size:** 51% Enterprise, 43% Mid-Market #### What Are Hyland OnBase's Pros and Cons? **Pros:** - Ease of Use (70 reviews) - Document Management (42 reviews) - Features (32 reviews) - Customization (25 reviews) - Simple (25 reviews) **Cons:** - Missing Features (31 reviews) - Update Issues (24 reviews) - Poor Customer Support (21 reviews) - Technical Issues (21 reviews) - Learning Curve (20 reviews) ### What Do G2 Reviewers Say About Hyland OnBase? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Hyland OnBase, benefiting from its seamless integration and document access. - Users value the **effective workflows and versioning** in OnBase, enhancing records management across various departments. - Users admire the **extensive features** of Hyland OnBase, enabling innovative solutions and seamless workflow enhancements. - Users value the **customization capabilities** of OnBase, enhancing document management and streamlining business processes effectively. - Users love the **user-friendly and efficient tools** of Hyland OnBase, transforming paper processes into seamless electronic workflows. **Cons:** - Users find the **missing features** in OnBase frustrating, particularly with redactions and zip file compatibility issues. - Users have experienced **update issues** post-upgrade, leading to significant document locking and connection problems affecting productivity. - Users report **poor customer support** for Hyland OnBase, with unanswered questions and frustrating reliance on premium resources. - Users face **technical issues** with indexing and document locking, hindering productivity and complicating the admin experience. - Users find the **learning curve challenging** , especially with complex configurations and multiple client interfaces. #### What Are Recent G2 Reviews of Hyland OnBase? **"[Onbase system admin](https://www.g2.com/survey_responses/hyland-onbase-review-10301258)"** **Rating:** 4.5/5.0 stars *— Surbhi D.* [Read full review](https://www.g2.com/survey_responses/hyland-onbase-review-10301258) --- **"[Great product with a lot of promise](https://www.g2.com/survey_responses/hyland-onbase-review-11604743)"** **Rating:** 4.0/5.0 stars *— Kelly A.* [Read full review](https://www.g2.com/survey_responses/hyland-onbase-review-11604743) --- #### What Are G2 Users Discussing About Hyland OnBase? - [What is OnBase used for?](https://www.g2.com/discussions/what-is-onbase-used-for) - 1 comment - [What is OnBase Document Management?](https://www.g2.com/discussions/what-is-onbase-document-management) - 2 comments - [Is OnBase a database?](https://www.g2.com/discussions/is-onbase-a-database) - 1 comment - [What is OnBase platform?](https://www.g2.com/discussions/what-is-onbase-platform) - 1 comment - [What is OnBase software used for?](https://www.g2.com/discussions/what-is-onbase-software-used-for) - 1 comment ### 9. [Vivantio](https://www.g2.com/products/vivantio/reviews) Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems. **Average Rating:** 4.3/5.0 **Total Reviews:** 294 **How Do G2 Users Rate Vivantio?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind Vivantio?** - **Seller:** [Vivantio](https://www.g2.com/sellers/vivantio) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @Vivantio (110 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/563989/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Outsourcing/Offshoring - **Company Size:** 58% Mid-Market, 28% Enterprise #### What Are Vivantio's Pros and Cons? **Pros:** - Efficiency (25 reviews) - Customizability (23 reviews) - Features (23 reviews) - Ease of Use (13 reviews) - Customer Support (11 reviews) **Cons:** - Improvement Needed (11 reviews) - Poor Performance (8 reviews) - Slow Performance (7 reviews) - Complexity (6 reviews) - Inadequate Reporting (6 reviews) ### What Do G2 Reviewers Say About Vivantio? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficiency** of Vivantio, enhancing productivity through automation and effective monitoring of tasks and SLAs. - Users value the **customizability** of Vivantio, enabling tailored solutions and personalized dashboards for enhanced efficiency. - Users appreciate the **customization and automation features** of Vivantio, enhancing customer service and workflow efficiency. - Users praise the **ease of use** of Vivantio, enhancing IT service management and overall team productivity. - Users praise Vivantio for its **helpful and reliable customer support** , enhancing incident management and service requests effectively. **Cons:** - Users find a **high learning curve** with Vivantio, requiring extensive self-education and planning for effective use. - Users report **poor performance** with Vivantio, especially when handling large volumes of tickets and databases. - Users often experience **slow performance** with Vivantio, especially when handling large ticket volumes or complex cases. - Users find the **complexity of administration** overwhelming, especially with extensive configurations and slow ticket handling. - Users find the **inadequate reporting** in Vivantio frustrating, with challenging configurations and limited automation hindering efficiency. #### What Are Recent G2 Reviews of Vivantio? **"[Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement](https://www.g2.com/survey_responses/vivantio-review-11827921)"** **Rating:** 4.0/5.0 stars *— Ifeoma E.* [Read full review](https://www.g2.com/survey_responses/vivantio-review-11827921) --- **"[Versatile Service Management Platform That Boosts Productivity, But Initial Set Up May take time](https://www.g2.com/survey_responses/vivantio-review-11939774)"** **Rating:** 4.5/5.0 stars *— Satish K.* [Read full review](https://www.g2.com/survey_responses/vivantio-review-11939774) --- #### What Are G2 Users Discussing About Vivantio? - [What is Vivantio used for?](https://www.g2.com/discussions/what-is-vivantio-used-for) ## What Is HR Service Delivery Software? [HR Software](https://www.g2.com/categories/hr) ## What Software Categories Are Similar to HR Service Delivery Software? - [HCM Software](https://www.g2.com/categories/hcm-software) - [Performance Management Software](https://www.g2.com/categories/performance-management) - [Core HR Software](https://www.g2.com/categories/core-hr) - [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) - [Onboarding Software](https://www.g2.com/categories/onboarding-software) - [HR Analytics Software](https://www.g2.com/categories/hr-analytics) - [AI Agents for HR Software](https://www.g2.com/categories/ai-agents-for-hr)