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Best HR Case Management Software with Case Management Capabilities

Below are the top-rated HR Case Management Software with Case Management capabilities, as verified by G2’s Research team. Real users have identified Case Management as an important function of HR Case Management Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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9 Listings in HR Case Management Available
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    G2 Score
ServiceNow HR Service Delivery
(136)4.4 out of 5
6th Easiest To Use in HR Case Management software
View top Consulting Services for ServiceNow HR Service Delivery
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Why ServiceNow HR Service Delivery? Because employees shouldn’t have to struggle to get help. When people can't find answers or resolve issues quickly, it creates friction that slows down work and

    Users
    No information available
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 61% Enterprise
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ServiceNow HRSD is a scoped application designed to manage HR processes, safeguard sensitive HR data, and integrate with various systems.
    • Users like that ServiceNow HR Service Delivery centralizes HR services, automates workflows, and provides a self-service portal, reducing manual efforts and improving turnaround times.
    • Reviewers noted that the platform can be complex to navigate, customization requires technical expertise, and the interface could be faster when handling large amounts of data.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow HR Service Delivery Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    HR Management
    42
    Efficiency
    32
    Helpful
    31
    Features
    29
    Cons
    Limited Customization
    23
    Expensive
    18
    Learning Curve
    17
    Learning Difficulty
    15
    Steep Learning Curve
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow HR Service Delivery features and usability ratings that predict user satisfaction
    8.4
    Ease of Admin
    Average: 8.8
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    7.8
    Ease of Setup
    Average: 8.9
    8.2
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    53,437 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31,344 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Why ServiceNow HR Service Delivery? Because employees shouldn’t have to struggle to get help. When people can't find answers or resolve issues quickly, it creates friction that slows down work and

Users
No information available
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 61% Enterprise
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ServiceNow HRSD is a scoped application designed to manage HR processes, safeguard sensitive HR data, and integrate with various systems.
  • Users like that ServiceNow HR Service Delivery centralizes HR services, automates workflows, and provides a self-service portal, reducing manual efforts and improving turnaround times.
  • Reviewers noted that the platform can be complex to navigate, customization requires technical expertise, and the interface could be faster when handling large amounts of data.
ServiceNow HR Service Delivery Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
HR Management
42
Efficiency
32
Helpful
31
Features
29
Cons
Limited Customization
23
Expensive
18
Learning Curve
17
Learning Difficulty
15
Steep Learning Curve
15
View All Pros and Cons
ServiceNow HR Service Delivery features and usability ratings that predict user satisfaction
8.4
Ease of Admin
Average: 8.8
9.2
Has the product been a good partner in doing business?
Average: 8.9
7.8
Ease of Setup
Average: 8.9
8.2
Ease of Use
Average: 9.0
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
53,437 Twitter followers
LinkedIn® Page
www.linkedin.com
31,344 employees on LinkedIn®
Dovetail HR
(40)4.5 out of 5
7th Easiest To Use in HR Case Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytic

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Financial Services
    Market Segment
    • 83% Enterprise
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dovetail HR Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integrations
    1
    Features
    1
    HR Management
    1
    Integrations
    1
    Reporting
    1
    Cons
    Improvement Needed
    1
    Outdated Design
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dovetail HR features and usability ratings that predict user satisfaction
    8.6
    Ease of Admin
    Average: 8.8
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Ease of Setup
    Average: 8.9
    8.9
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dovetail
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Dovetail
    1,522 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytic

Users
No information available
Industries
  • Hospital & Health Care
  • Financial Services
Market Segment
  • 83% Enterprise
  • 8% Mid-Market
Dovetail HR Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
1
Features
1
HR Management
1
Integrations
1
Reporting
1
Cons
Improvement Needed
1
Outdated Design
1
View All Pros and Cons
Dovetail HR features and usability ratings that predict user satisfaction
8.6
Ease of Admin
Average: 8.8
9.9
Has the product been a good partner in doing business?
Average: 8.9
8.5
Ease of Setup
Average: 8.9
8.9
Ease of Use
Average: 9.0
Seller Details
Seller
Dovetail
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Dovetail
1,522 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
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Neocase HR
(14)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Looking to gain more time to create value that employees and leadership will love? Engage your employees with a personalized experience and streamline HR administrative tasks through process automatio

    Users
    No information available
    Industries
    • Human Resources
    Market Segment
    • 50% Enterprise
    • 43% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Neocase HR features and usability ratings that predict user satisfaction
    8.3
    Ease of Admin
    Average: 8.8
    6.7
    Has the product been a good partner in doing business?
    Average: 8.9
    7.5
    Ease of Setup
    Average: 8.9
    9.7
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Neocase Software
    Year Founded
    2001
    HQ Location
    La Garenne-Colombes
    Twitter
    @neocase
    1,223 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    99 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Looking to gain more time to create value that employees and leadership will love? Engage your employees with a personalized experience and streamline HR administrative tasks through process automatio

Users
No information available
Industries
  • Human Resources
Market Segment
  • 50% Enterprise
  • 43% Mid-Market
Neocase HR features and usability ratings that predict user satisfaction
8.3
Ease of Admin
Average: 8.8
6.7
Has the product been a good partner in doing business?
Average: 8.9
7.5
Ease of Setup
Average: 8.9
9.7
Ease of Use
Average: 9.0
Seller Details
Seller
Neocase Software
Year Founded
2001
HQ Location
La Garenne-Colombes
Twitter
@neocase
1,223 Twitter followers
LinkedIn® Page
www.linkedin.com
99 employees on LinkedIn®
PMG Platform
(84)4.5 out of 5
10th Easiest To Use in HR Case Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The PMG Platform offers low-code development of business solutions to orchestrate end-to-end processes. PMG's workflow engine seamlessly connects upstream and downstream tasks through integrations wit

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 75% Enterprise
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PMG Platform features and usability ratings that predict user satisfaction
    8.3
    Ease of Admin
    Average: 8.8
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Ease of Setup
    Average: 8.9
    8.6
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PMG
    Year Founded
    1997
    HQ Location
    Atlanta, Georgia
    Twitter
    @pmgnetinc
    185 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The PMG Platform offers low-code development of business solutions to orchestrate end-to-end processes. PMG's workflow engine seamlessly connects upstream and downstream tasks through integrations wit

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 75% Enterprise
  • 17% Mid-Market
PMG Platform features and usability ratings that predict user satisfaction
8.3
Ease of Admin
Average: 8.8
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.2
Ease of Setup
Average: 8.9
8.6
Ease of Use
Average: 9.0
Seller Details
Seller
PMG
Year Founded
1997
HQ Location
Atlanta, Georgia
Twitter
@pmgnetinc
185 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Servicexpert
(13)4.7 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The servicexpert Suite is a SaaS solution (server hardware and software is provided, hosted, and managed by Unicentric) or as a local solution (installed on customer provided server hardware and softw

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 46% Enterprise
    • 46% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Servicexpert features and usability ratings that predict user satisfaction
    10.0
    Ease of Admin
    Average: 8.8
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Ease of Setup
    Average: 8.9
    8.8
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Unicentric
    Year Founded
    2001
    HQ Location
    Braddock, Pennsylvania
    Twitter
    @UnicentricInc
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The servicexpert Suite is a SaaS solution (server hardware and software is provided, hosted, and managed by Unicentric) or as a local solution (installed on customer provided server hardware and softw

Users
No information available
Industries
No information available
Market Segment
  • 46% Enterprise
  • 46% Small-Business
Servicexpert features and usability ratings that predict user satisfaction
10.0
Ease of Admin
Average: 8.8
8.3
Has the product been a good partner in doing business?
Average: 8.9
10.0
Ease of Setup
Average: 8.9
8.8
Ease of Use
Average: 9.0
Seller Details
Seller
Unicentric
Year Founded
2001
HQ Location
Braddock, Pennsylvania
Twitter
@UnicentricInc
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
HRCasework
(11)4.1 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HRCasework is a HR case management solution that allows staff members and managers to record and manage all manner of HR requests from general enquiries to requests to retire. Features include line ma

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Mid-Market
    • 36% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HRCasework features and usability ratings that predict user satisfaction
    10.0
    Ease of Admin
    Average: 8.8
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Ease of Setup
    Average: 8.9
    8.8
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    iCasework Limited
    Year Founded
    1999
    HQ Location
    London, GB
    Twitter
    @CivicaUK
    4,010 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HRCasework is a HR case management solution that allows staff members and managers to record and manage all manner of HR requests from general enquiries to requests to retire. Features include line ma

Users
No information available
Industries
No information available
Market Segment
  • 55% Mid-Market
  • 36% Small-Business
HRCasework features and usability ratings that predict user satisfaction
10.0
Ease of Admin
Average: 8.8
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Ease of Setup
Average: 8.9
8.8
Ease of Use
Average: 9.0
Seller Details
Seller
iCasework Limited
Year Founded
1999
HQ Location
London, GB
Twitter
@CivicaUK
4,010 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
ICONI CEP
(5)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Programme Delivery & Case Management Software Helping You Change People's Lives

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ICONI CEP Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Employee Management
    1
    Features
    1
    Cons
    Complexity
    1
    Expensive
    1
    Integration Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ICONI CEP features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Setup
    Average: 8.9
    9.7
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Iconi
    Year Founded
    2000
    HQ Location
    Belfast, GB
    Twitter
    @iconisoftware
    941 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Programme Delivery & Case Management Software Helping You Change People's Lives

Users
No information available
Industries
No information available
Market Segment
  • 80% Mid-Market
  • 20% Enterprise
ICONI CEP Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Employee Management
1
Features
1
Cons
Complexity
1
Expensive
1
Integration Issues
1
View All Pros and Cons
ICONI CEP features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
10.0
Ease of Setup
Average: 8.9
9.7
Ease of Use
Average: 9.0
Seller Details
Seller
Iconi
Year Founded
2000
HQ Location
Belfast, GB
Twitter
@iconisoftware
941 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Sunrise HR Case Management
(6)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sunrise HR Case Management allows you to build a detailed history of all communications and interactions with each of your employees.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 83% Mid-Market
    • 17% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sunrise HR Case Management features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    8.9
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sunrise Software
    Year Founded
    1994
    HQ Location
    London, GB
    Twitter
    @sunrisesoftware
    630 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sunrise HR Case Management allows you to build a detailed history of all communications and interactions with each of your employees.

Users
No information available
Industries
No information available
Market Segment
  • 83% Mid-Market
  • 17% Small-Business
Sunrise HR Case Management features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
8.9
Ease of Use
Average: 9.0
Seller Details
Seller
Sunrise Software
Year Founded
1994
HQ Location
London, GB
Twitter
@sunrisesoftware
630 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
LBi HR HelpDesk
(3)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LBi HR HelpDesk features and usability ratings that predict user satisfaction
    8.3
    Ease of Admin
    Average: 8.8
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    6.7
    Ease of Setup
    Average: 8.9
    7.8
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LBi
    Year Founded
    1982
    HQ Location
    Melville, US
    Twitter
    @LBiSoftware
    3,793 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 33% Enterprise
LBi HR HelpDesk features and usability ratings that predict user satisfaction
8.3
Ease of Admin
Average: 8.8
7.5
Has the product been a good partner in doing business?
Average: 8.9
6.7
Ease of Setup
Average: 8.9
7.8
Ease of Use
Average: 9.0
Seller Details
Seller
LBi
Year Founded
1982
HQ Location
Melville, US
Twitter
@LBiSoftware
3,793 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
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9 Listings in HR Case Management Available
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