Cloudbeds Reviews & Product Details

Easy to use, you can automatize guest communication and drive more reservations by connecting directly to the Cloudbeds Channel Manager and Booking Engine. It´s an All in One Solution that helps you save time and generate more reservations. We use Cloudbeds for our 3 Properties - the Multy-Property feature is a blessing - it makes it very easy for us to switch from one hotel to the other and gives us full control over the daily operations - only one click away. I use CB on my iPhone as well to control Daily Arrivals and read Reports. Review collected by and hosted on G2.com.

I would love to have an App - right now it´s only mobile responsive, so some of the features like the calendar are not easy to use on my phone.

A fresh and new look of the Booking Engine + Guest Portal would be amazing. Review collected by and hosted on G2.com.

I like Cloudbeds’ modern, well-designed interface. It looks good, and I find features and configuration easier to find than in our previous solution. It’s about 30% less expensive, too. I like the direct booking engine and the guest shop, where we can offer transfers for guests to buy through the guest portal. The booking engine, shop, and guest experience communications are all in one package, so I don’t need to integrate different vendors to get that functionality. The guest experience features are more sophisticated than HostAway’s unified inbox, with more functionality for less money. Review collected by and hosted on G2.com.

The biggest issue for us is the limited Bahasa Indonesia support. The mobile app has some support, but the desktop interface and Cloudbeds University training materials are only in English, and the LMS content can’t be translated with common tools like Google Translate. The guest portal also doesn’t support Bahasa Indonesia though lucky for us we do not focus on the domestic Indonesian market. We also had a challenge with the Booking.com integration because Cloudbeds supports only one listing. We had to move from multiple listings to one listing with different accommodation types, and we lost the ability to use our own labels for the different room types. Guests now see Booking.com’s default labels instead of names like “Premium Overwater Guest House.” I’d like Cloudbeds to support multiple Booking.com listings in one account. Review collected by and hosted on G2.com.

The Cloudbeds report builder lets me view and modify data whenever I need to. Overall, Cloudbeds is easy to use and offers a lot of flexibility across its features. Review collected by and hosted on G2.com.

A few smaller features could be improved, such as enabling payment gateway integrations for cloudbed payments and adding the ability to store travel agent information for invoicing and related details. Review collected by and hosted on G2.com.

The UI/UX is very well thought out, intuitive, and makes great sense. The API part is fantastic, with documentation and they are very stable. The performance it offers adapts to the demand of our processes. Review collected by and hosted on G2.com.

The online support is slow, and working through tickets does not always provide the best follow-up. Review collected by and hosted on G2.com.

They use Stripe as a credit card processor. Review collected by and hosted on G2.com.

Human support is nonexistent. A primitive chatbot is your only resort. Chats turn into support tickets that are forgotten about.

Managing your own ads is prohibited. In an effort to generate extra revenue, Cloudbeds has held our advertising accounts hostage. In the past 30 days, the PMax campaign they manage has generated 0 reservations. And I cannot see behind the curtain. They just keep charging my credit card for clicks. Cloudbeds has my TripAdvisor and Google Ads locked down. Review collected by and hosted on G2.com.

Managing 4 properties across multiple countries could be a logistical nightmare. Cloudbeds makes it feel manageable. One login, consistent reporting, and the channel manager keeping everything in sync across OTAs - it just works.

What I appreciate most is not having to stitch together five different tools. Everything we need is there: reservations, rates, distribution, guest communication, reporting. For a lean team running multiple properties, that’s everything.

It’s become the operational backbone of our portfolio and I can’t imagine running without it.​​​​​​​​​​​​​​​​ Review collected by and hosted on G2.com.

Honestly, the depth of the platform means there’s always something new to discover which is great, but it also means you occasionally find a feature you wish you’d known about months before. Review collected by and hosted on G2.com.

Smooth system that allows me to bounce back and forth between different properties. The daily revenue report allows me to see how we are pacing compared to last year as far as bookings go. Review collected by and hosted on G2.com.

Clarity on finding different reports. I usually have to ask the help desk for help. No AI for pricing help. Review collected by and hosted on G2.com.

I like Cloudbeds’ dashboard and calendar function. I can download many types of reports, and I use the channel manager to manage bookings and make sure I don’t have duplicate or overbooked bookings. Review collected by and hosted on G2.com.

I don't think the Cloudbeds mobile app is good enough because it can't do much. It would be better if I could create new bookings, block rooms, and change prices in the app. Review collected by and hosted on G2.com.

The design, it’s intuitive and its use as channel manager Review collected by and hosted on G2.com.

It’s limited report system, you need a platform to request certain information and some of the reports are not available. Review collected by and hosted on G2.com.

What a hotelier need? Organization and Intuitive management of the mass management. Cloudbeds does it the best. Everything is understandable for even new frontdesk staff. Review collected by and hosted on G2.com.

Cloudbeds is always slow, I'm not talking (only) about downtime, but even when it is green in their status tracker, the data loads so slow, for each reload you have to wait at least 10-20 seconds staring into your client's eyes like we're in 1998. Also, Cloudbeds is there, making money already. I think they don't have the enthusiasm to overhaul and use new technologies like injecting new updates to the page without refreshing (that now exist just in calendar view). Last year I had written a review somewhere, and forwarded it to the support, but no response. I feel I got the message: "It is what it is." Review collected by and hosted on G2.com.