Cloudbeds Reviews & Product Details

Managing 4 properties across multiple countries could be a logistical nightmare. Cloudbeds makes it feel manageable. One login, consistent reporting, and the channel manager keeping everything in sync across OTAs - it just works.

What I appreciate most is not having to stitch together five different tools. Everything we need is there: reservations, rates, distribution, guest communication, reporting. For a lean team running multiple properties, that’s everything.

It’s become the operational backbone of our portfolio and I can’t imagine running without it.​​​​​​​​​​​​​​​​ Review collected by and hosted on G2.com.

Honestly, the depth of the platform means there’s always something new to discover which is great, but it also means you occasionally find a feature you wish you’d known about months before. Review collected by and hosted on G2.com.

Smooth system that allows me to bounce back and forth between different properties. The daily revenue report allows me to see how we are pacing compared to last year as far as bookings go. Review collected by and hosted on G2.com.

Clarity on finding different reports. I usually have to ask the help desk for help. No AI for pricing help. Review collected by and hosted on G2.com.

The design, it’s intuitive and its use as channel manager Review collected by and hosted on G2.com.

It’s limited report system, you need a platform to request certain information and some of the reports are not available. Review collected by and hosted on G2.com.

What a hotelier need? Organization and Intuitive management of the mass management. Cloudbeds does it the best. Everything is understandable for even new frontdesk staff. Review collected by and hosted on G2.com.

Cloudbeds is always slow, I'm not talking (only) about downtime, but even when it is green in their status tracker, the data loads so slow, for each reload you have to wait at least 10-20 second stairing to your client's eyes like we're in 1998.

Also Cloudbeds is there, making money already

I think they don't have the enthusiasm to overhaul and use new technologies like injecting new updates to the page without refreshing( that now exist just in calendar view). Last year I had written a review somewhere, and forwarded it to the support, but no response. I feel I got the message: " It is what it is". Review collected by and hosted on G2.com.

Calendar and channel management is really good, Can manage everything in one place. Also a great database of guests and guest history.

Easy to use & I use it every day Review collected by and hosted on G2.com.

The font is very small and you can't increase it.

Too many complicated reports, need a few simple ones.

Not able to merge Guests eg Guest books through booking.com then next time Books direct say through Cloudbeds Booking Engine on my website, Cloudbeds treats them as separate guests and there is no way to merge (without paying more ?)

Booking Engine could be clearer to show vacancies or limitation such as min 2 night booking Review collected by and hosted on G2.com.

Cloudbeds has a great modern feel and is very easy to use. Going through their extensive library of courses helped me get a jump start in learning to use Cloudbeds. I was able to navigate the system, make reservations, and create reports after only a few hours of learning. It's a great option for smaller properties or a management business handling vacation rentals that only requires a few rates to be setup, packages, and minimal room types. It connects to a lot of OTAs (Booking.com, Expedia, Airbnb, etc) quickly and easily. Also take a look at the Cloudbeds Amplify program to boost bookings. The web booking engine is also fantastic (I haven't used the website builder but it looks great on the backend).

Overall, I would highly recommend Cloudbeds to anyone with under 50 rooms/properties and starting out with their hospitality business. It could be used for larger properties, but as the properties grow, you're looking for some other features that Cloudbeds doesn't currently have. Review collected by and hosted on G2.com.

There are minimal downsides to Cloudbeds. The main problem I have come across is trying to manage multiple rates. Cloudbeds is structured to have a main/standard rate, and then other rates are generally built off of it (+/- $ or %). That's fine for special rates to be given to AAA members which generally get 10% off, but not ideal when you're wanting to negotiate rates with different corporate clients or groups. The other feature that is lacking is a maintenance area to record problems and track repairs. Cloudbeds does interface with other software that can handle it, but I would prefer one system myself. The final few things are rather minimal. The reporting system does have basic reports, but doesn't offer a lot of information I am interested in (like how many reservations were made the day before). There isn't a good way to handle corporate billing accounts which tend to be important for larger companies. There is a work around to it, but not a great solution. The final thing is I tend to get annoyed with all the extra add-ons that can be purchased separately. I would prefer a price for a basic one and a premium price that includes everything available, rather than trying to decide what you do or don't need. Review collected by and hosted on G2.com.

The way I can edit my settings flexibly and easily, once configured, attending to my clients becomes very quick and satisfactory. The calendar informs me of current and future availability. The customer support within the possibilities is also fast and they communicate effectively. Review collected by and hosted on G2.com.

I don't like the limited access to elements and variables that can be placed in email templates. Regarding the service in general, I also dislike the lack of customization in their plans, given that there are features I want that I don't have and others that I have and don't want, having to pay more for less in some cases. Review collected by and hosted on G2.com.

The OTA integration interface, which is clear and stable us the best. And calendar's interface allows for precise management of room availability and timely price adjustments. Review collected by and hosted on G2.com.

The emails sent to guests from the Cloudbeds system often experience delays, causing customers to not receive the emails in a timely manner. Review collected by and hosted on G2.com.

It strikes a good balance between being aesthetically pleasing while still keeping the display/menus straightforward and easy to navigate. It's probably one of the easiest systems to learn without requiring above-average computer knowledge and the increasing number of integrations it offers make it far more valuable than outdated systems that require the creation of a whole new system to somewhat integrate with related software. Review collected by and hosted on G2.com.

There are some features it does not offer that are fairly standard in the industry. These lack of features then require a "workaround". It's so simple to use that it can occasionally be "dangerously easy" to accidentally do something that is not nearly as simple to undo. Review collected by and hosted on G2.com.

It is like an all in platform no need for several tabs to manage different sites and the people are all very helpful and considerate Review collected by and hosted on G2.com.

its not connected to some b2b and ota yet Review collected by and hosted on G2.com.