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HotelFriend

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4.7 out of 5 stars
11 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.7
Serving customers since
2015
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HotelFriend

11 reviews

HotelFriend is a software development company that provides IT solutions for hospitality. We enable hoteliers to automate heaps of daily tasks, close gaps in guest service, and run profitable businesses from anywhere. Our mission is to let you get the most out of your property without hiring more staff. Whether you're a small independent hotel or a large international chain – manage everything in one login. Inventory management: Booking Engine to boost direct sales Channel Manager for online visibility Payment Gateway to accept payments anytime Room Management to view hotel capacity Reservation management: Front Desk to manage bookings Customer Relationship Management for increased engagement Reporting & Analytics to track performance Accounting Tools for tax compliance Housekeeping Management to streamline staff’s workload Guest-facing features: Mobile POS to sell services via website & app Mobile Guestbook to showcase your amenities Digital Check-In for connected guest journey Invoicing to get paid instantly and much, much more! HotelFriend was founded in 2016 to help hotels improve guest satisfaction and digital presence. With a portfolio spanning R&D, IT consulting, staff training, and other key areas, we've assisted over 250+ clients worldwide. As a rapidly growing tech company, we’ve already helped many hotels, restaurants, stadiums, cruise ships, and wellness facilities improve their revenue stream. We make sure that you are 100% in compliance with the latest regulations, including GoBD, TSE, GDPR, and DSFinVK. Start your journey with a trusted team of innovators who are here to put you at the center of what you do.

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HotelFriend Reviews

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Austin P.
AP
Austin P.
12/16/2025
Validated Reviewer
Review source: Organic

Effortless Hotel Management with Intuitive Tools

|HotelFriend
I like how HotelFriend brings all core hotel operations into one easy-to-use platform. The reservation management and front desk tools are intuitive, and the housekeeping coordination is clear and efficient. I appreciate the real-time overview of room status, which helps our team stay aligned throughout the day. Additionally, I find the cloud-based access and responsive customer support stand out, making daily operations smoother and reducing the time spent on manual tasks.
Marc N.
MN
Marc N.
Founding Partner, Head Corporate
11/30/2025
Validated Reviewer
Review source: Organic

Streamlined Hotel Operations with Room for Improvement

|HotelFriend
I love using HotelFriend to centralize and automate our daily hotel operations, as it encompasses a wide array of functions such as reservations, room assignments, housekeeping schedules, guest communication, and payments all from a singular dashboard. This streamlines our processes, significantly reducing manual labor, speeding up check-ins, and enabling us to respond more swiftly to guests. The platform ensures that our team remains aligned, especially during busy periods, and that nothing falls through the cracks. I find that it eliminates many of the manual and time-consuming tasks that used to bog us down. By integrating reservations, housekeeping, front desk tasks, and guest communication into one cohesive system, we avoid juggling multiple tools or relying on handwritten notes. I appreciate how the automation reduces errors during busy check-ins, and the real-time room status updates facilitate smoother departmental coordination. I particularly like how easy it is to manage all operations within a comprehensive dashboard that updates tasks instantly. This improves our team’s organization and enhances guest services. Moreover, HotelFriend's communication tools are exceptional, as they keep all guest requests, messages, and updates centralized, allowing our team to respond promptly. The platform also excels in housekeeping coordination, as it saves considerable back-and-forth communication by keeping everyone updated on room readiness and status. Overall, HotelFriend effectively reduces daily bottlenecks and frees up more time for us to focus on guest experience rather than administrative tasks.
NV
Nico V.
08/09/2024
Validated Reviewer
Review source: Organic

Gets the job done

|HotelFriend
I really liked HotelFriend when I worked as a GM. It's cloud-based, so I could log in from anywhere. Easy to learn, and the support team is great. Highly recommend!

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HQ Location:
Berlin, DE

Social

@HotelFriendAG

What is HotelFriend?

HotelFriend is a comprehensive digital platform designed specifically for the hospitality industry. It offers a suite of software solutions aimed at enhancing the operational efficiency of hotels and improving the guest experience. Key features include property management systems (PMS), direct booking tools, and deal manager software, which allows hotels to package room offers with additional services.HotelFriend also facilitates streamlined communication between guests and hotel staff through its mobile app, where guests can manage their bookings, check-in online, and access services easily during their stay. The platform is particularly tailored to help hoteliers optimize their operations, increase revenue, and maintain high standards of customer service.

Details

Year Founded
2015