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HotelFriend

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16 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.8
Serving customers since
2015
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HotelFriend

16 reviews

HotelFriend is a software development company that provides IT solutions for hospitality. We enable hoteliers to automate heaps of daily tasks, close gaps in guest service, and run profitable businesses from anywhere. Our mission is to let you get the most out of your property without hiring more staff. Whether you're a small independent hotel or a large international chain – manage everything in one login. Inventory management: Booking Engine to boost direct sales Channel Manager for online visibility Payment Gateway to accept payments anytime Room Management to view hotel capacity Reservation management: Front Desk to manage bookings Customer Relationship Management for increased engagement Reporting & Analytics to track performance Accounting Tools for tax compliance Housekeeping Management to streamline staff’s workload Guest-facing features: Mobile POS to sell services via website & app Mobile Guestbook to showcase your amenities Digital Check-In for connected guest journey Invoicing to get paid instantly and much, much more! HotelFriend was founded in 2016 to help hotels improve guest satisfaction and digital presence. With a portfolio spanning R&D, IT consulting, staff training, and other key areas, we've assisted over 250+ clients worldwide. As a rapidly growing tech company, we’ve already helped many hotels, restaurants, stadiums, cruise ships, and wellness facilities improve their revenue stream. We make sure that you are 100% in compliance with the latest regulations, including GoBD, TSE, GDPR, and DSFinVK. Start your journey with a trusted team of innovators who are here to put you at the center of what you do.

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HotelFriend Reviews

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Graysonmax .
G
Graysonmax .
01/01/2026
Validated Reviewer
Review source: Organic

Swift Implementation, User-Friendly Interface

I really like the simplicity and speed of HotelFriend, which makes our daily tasks much faster and more efficient. It focuses on core functionality, making it easy for the team to learn and use. The system supports our workflow effectively instead of complicating it. The setup was very fast and straightforward, and we managed to complete the implementation in just three days, including reservations and new management. There was no downtime during the switch, and onboarding was smooth and easy for the team.
ADEKUNLE R.
AR
ADEKUNLE R.
01/01/2026
Validated Reviewer
Review source: Organic

Seamlessly Simplified Hotel Operations

The biggest advantage for me with HotelFriend is how our retail front end department benefits. Reservations across all OTAs and booking engines are synchronized automatically, saving our teams countless hours. The integrated restaurant cash system is fantastic as it connects food and beverage operations directly with the PMS, making billing, reporting, and daily controlling much easier. I also value being able to manage conferences, events, and additional services all within the same platform.
Olami L.
OL
Olami L.
01/01/2026
Validated Reviewer
Review source: Organic

Flexible Integration, Smooth Operations

I really like the flexibility and partnership approach of HotelFriend. They listen carefully and adapt the system precisely to our needs, ensuring a smooth integration. Our guests can keep using a familiar app, and internally, we've benefited from more efficient reservation management and much clearer distribution across all channels. Despite the complexity of integrating an existing app, the process was smooth and well coordinated. This has saved our staff time and significantly reduced operational errors. It feels less like purchasing software and more like working with a long-term technology partner invested in our success.

About

Contact

Phone:
+49 30 46999 5418
HQ Location:
Berlin, DE

Social

@HotelFriendAG

Property Management System for hotels

HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, booking and channel management, POS, event management, and guest experience tools in an all-in-one platform. No patchwork of tools, no unnecessary interfaces—just a system that simply works. Founded in 2017, HotelFriend is a leading German software development company based in Berlin, supporting hotels across the DACH region. Operations are run from a highly secure German data center, while specialized sales and support teams ensure fast implementation and smooth integration into daily operations. The highest standards of data protection and information security are guaranteed. The solution is ISO-9001 and ISO-27001 certified and complies with international regulations such as GDPR, PCI DSS, PSD2, and SOC 2—ensuring that hotel and guest data are always reliably protected. Your smart all-in-one hotel software PMS – Property Management System Front-office operations and reporting Billing and automated payments Guest communication Direct bookings with booking engine and website Online bookings via channel manager Online check-in and check-out POS system with terminals Digital guest journey Event management

Details

Year Founded
2015