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Best Help Desk Software - Page 22

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use the best help desk software tools to streamline support processes and provide analytics into customer engagement across all communication channels.

These products may contain additional customer self-service and social customer service integrations or live chat software modules.

To qualify for inclusion in the Help Desk category, a product must:

Organize external customer inquiries into tickets for support agents
Aggregate inquiries from emails and a customer portal
Assign tickets to support agents for prompt service
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Best Help Desk Software At A Glance

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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476 Listings in Help Desk Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Operative Intelligence trains custom models to analyze the unstructured data in your customer service interactions and automatically transforms it into real-world, actionable insights, without a singl

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Operative Intelligence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Easy Implementation
    2
    Easy Setup
    2
    Features
    2
    Features Variety
    2
    Cons
    Accuracy Issues
    1
    Cost Concerns
    1
    Expensive
    1
    Inaccuracy
    1
    Inaccurate Data Analysis
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Operative Intelligence features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Los Angeles, US
    LinkedIn® Page
    au.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Operative Intelligence trains custom models to analyze the unstructured data in your customer service interactions and automatically transforms it into real-world, actionable insights, without a singl

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 33% Small-Business
Operative Intelligence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Easy Implementation
2
Easy Setup
2
Features
2
Features Variety
2
Cons
Accuracy Issues
1
Cost Concerns
1
Expensive
1
Inaccuracy
1
Inaccurate Data Analysis
1
Operative Intelligence features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Year Founded
2019
HQ Location
Los Angeles, US
LinkedIn® Page
au.linkedin.com
26 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Outseta is an all-in-one platform that brings together the core tools needed to run many types of small businesses—including payments, authentication, CRM, email, and help desk tools. Most of our c

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 86% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Outseta Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feature Richness
    2
    Integration
    2
    Affordable
    1
    Customer Support
    1
    Ease of Use
    1
    Cons
    Learning Curve
    1
    Limited Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Outseta features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    8.3
    Customization
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Outseta
    Year Founded
    2016
    HQ Location
    San Diego, US
    Twitter
    @outseta
    6,543 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Outseta is an all-in-one platform that brings together the core tools needed to run many types of small businesses—including payments, authentication, CRM, email, and help desk tools. Most of our c

Users
No information available
Industries
No information available
Market Segment
  • 86% Small-Business
  • 14% Mid-Market
Outseta Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feature Richness
2
Integration
2
Affordable
1
Customer Support
1
Ease of Use
1
Cons
Learning Curve
1
Limited Features
1
Outseta features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
8.3
Customization
Average: 8.4
0.0
No information available
Seller Details
Seller
Outseta
Year Founded
2016
HQ Location
San Diego, US
Twitter
@outseta
6,543 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Next-generation player care platform for gaming companies. GenAI-driven self-help and powerful troubleshooting elements that help community and support professionals create new insights into player ne

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Player care platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Features
    1
    Knowledge Base
    1
    Simple
    1
    Visibility
    1
    Cons
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Player care platform features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    6.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Theymes
    Year Founded
    2023
    HQ Location
    Helsinki, FI
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Next-generation player care platform for gaming companies. GenAI-driven self-help and powerful troubleshooting elements that help community and support professionals create new insights into player ne

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Player care platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Features
1
Knowledge Base
1
Simple
1
Visibility
1
Cons
Missing Features
1
Player care platform features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
6.7
Customer Portal
Average: 8.6
Seller Details
Seller
Theymes
Year Founded
2023
HQ Location
Helsinki, FI
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Polar Help Desk enables organizations to manage and deliver support servicesthrough a central web-based help desk portal.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Polar Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automated Responses
    1
    Automation
    1
    Customer Support
    1
    Efficiency
    1
    Cons
    Lack of Guidance
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Polar Help Desk features and usability ratings that predict user satisfaction
    0.0
    No information available
    6.7
    Workflow
    Average: 8.7
    0.0
    No information available
    6.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Croatia
    LinkedIn® Page
    www.linkedin.com
    865 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Polar Help Desk enables organizations to manage and deliver support servicesthrough a central web-based help desk portal.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Polar Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automated Responses
1
Automation
1
Customer Support
1
Efficiency
1
Cons
Lack of Guidance
1
Missing Features
1
Polar Help Desk features and usability ratings that predict user satisfaction
0.0
No information available
6.7
Workflow
Average: 8.7
0.0
No information available
6.7
Customer Portal
Average: 8.6
Seller Details
HQ Location
Croatia
LinkedIn® Page
www.linkedin.com
865 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ravenna is an AI-native internal help desk built natively for Slack. We are reimagining Information Technology & Enterprise Service Management (ITSM/ESM) from the ground up, focusing on AI-dri

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ravenna Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    2
    Features
    2
    Ease of Use
    1
    Integrations
    1
    Productivity Improvement
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ravenna features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2024
    HQ Location
    Seattle, US
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ravenna is an AI-native internal help desk built natively for Slack. We are reimagining Information Technology & Enterprise Service Management (ITSM/ESM) from the ground up, focusing on AI-dri

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Ravenna Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
2
Features
2
Ease of Use
1
Integrations
1
Productivity Improvement
1
Cons
This product has not yet received any negative sentiments.
Ravenna features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2024
HQ Location
Seattle, US
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crow Canyon Software’s Request Manager is a powerful, SharePoint- and Microsoft 365-integrated solution designed to help organizations efficiently track, manage, and automate all types of requests—IT,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Request Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Access
    1
    Easy Communication
    1
    Management Centralization
    1
    Cons
    Poor Reporting
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Request Manager features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Workflow
    Average: 8.7
    6.7
    Customization
    Average: 8.4
    6.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1999
    HQ Location
    Benicia, US
    Twitter
    @CrowCanyonSW
    649 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crow Canyon Software’s Request Manager is a powerful, SharePoint- and Microsoft 365-integrated solution designed to help organizations efficiently track, manage, and automate all types of requests—IT,

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Request Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Access
1
Easy Communication
1
Management Centralization
1
Cons
Poor Reporting
1
Request Manager features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Workflow
Average: 8.7
6.7
Customization
Average: 8.4
6.7
Customer Portal
Average: 8.6
Seller Details
Year Founded
1999
HQ Location
Benicia, US
Twitter
@CrowCanyonSW
649 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sagicc is the omnichannel CX software that helps companies tackle the challenge of effectively serving large numbers of customers. How do we do it? 1. Omnichannel Capabilities Take control of a

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sagicc features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2022
    HQ Location
    Barranquilla, CO
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sagicc is the omnichannel CX software that helps companies tackle the challenge of effectively serving large numbers of customers. How do we do it? 1. Omnichannel Capabilities Take control of a

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Sagicc features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2022
HQ Location
Barranquilla, CO
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Very simple ticketing tool for customer support for companies. It can also use for project management for small projects. S-easy helps you to manage all ticketing processes between your customer a

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • S-easy features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    S-easy
    Year Founded
    2015
    HQ Location
    Istanbul, TR
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Very simple ticketing tool for customer support for companies. It can also use for project management for small projects. S-easy helps you to manage all ticketing processes between your customer a

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
S-easy features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
S-easy
Year Founded
2015
HQ Location
Istanbul, TR
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceTonic is a help desk and ITSM solution for companies of all sizes in industries including IT services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and othe

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Servicetonic Helpdesk Tool features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Barcelona, ES
    Twitter
    @ServiceTonic
    101 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceTonic is a help desk and ITSM solution for companies of all sizes in industries including IT services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and othe

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Servicetonic Helpdesk Tool features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
Barcelona, ES
Twitter
@ServiceTonic
101 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simplify Reality is a powerful solution improving the customer service experience through Artificial Intelligence. Simplify Reality applies practical applications of machine learning and artificial in

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Simplify Reality features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    Los Angeles, US
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simplify Reality is a powerful solution improving the customer service experience through Artificial Intelligence. Simplify Reality applies practical applications of machine learning and artificial in

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Simplify Reality features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Year Founded
2017
HQ Location
Los Angeles, US
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sitehelpdesk HelpDesk provides service desk software solution suitable for use by an internal support function.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sitehelpdesk HelpDesk features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 8.9
    6.7
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2000
    HQ Location
    Witley, GODALMING, GB
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sitehelpdesk HelpDesk provides service desk software solution suitable for use by an internal support function.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Sitehelpdesk HelpDesk features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 8.9
6.7
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Year Founded
2000
HQ Location
Witley, GODALMING, GB
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spiraldesk is a helpdesk software, that lets centralizes & organizes support operations & agent statistics across multiple companies

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Spiraldesk features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Workflow
    Average: 8.7
    0.0
    No information available
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    Cochin, IN
    Twitter
    @spiraldesk
    569 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spiraldesk is a helpdesk software, that lets centralizes & organizes support operations & agent statistics across multiple companies

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Spiraldesk features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Workflow
Average: 8.7
0.0
No information available
8.3
Customer Portal
Average: 8.6
Seller Details
Year Founded
2018
HQ Location
Cochin, IN
Twitter
@spiraldesk
569 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Service and problem tracking system

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SPoTS features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Service and problem tracking system

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
SPoTS features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, he

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 83% Mid-Market
    • 17% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Startly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Customer Support
    2
    Features
    2
    Project Management
    2
    AI Integration
    1
    Cons
    App Functionality
    1
    Complex Reporting
    1
    Expensive
    1
    Inadequate Reporting
    1
    Insufficient Information
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Startly features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    6.7
    Customization
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2020
    HQ Location
    Blue Bell, US
    Twitter
    @startlysoftware
    6 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, he

Users
No information available
Industries
No information available
Market Segment
  • 83% Mid-Market
  • 17% Small-Business
Startly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Customer Support
2
Features
2
Project Management
2
AI Integration
1
Cons
App Functionality
1
Complex Reporting
1
Expensive
1
Inadequate Reporting
1
Insufficient Information
1
Startly features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
6.7
Customization
Average: 8.4
0.0
No information available
Seller Details
Year Founded
2020
HQ Location
Blue Bell, US
Twitter
@startlysoftware
6 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SutiDesk is an online helpdesk software solution for customer support in organizations of any size. helps companies to manage and track support tickets and all related activities from a single unified

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SutiDesk features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SutiSoft
    Year Founded
    2009
    HQ Location
    Sunnyvale, CA
    Twitter
    @sutisoft
    3,078 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    271 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SutiDesk is an online helpdesk software solution for customer support in organizations of any size. helps companies to manage and track support tickets and all related activities from a single unified

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
SutiDesk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
SutiSoft
Year Founded
2009
HQ Location
Sunnyvale, CA
Twitter
@sutisoft
3,078 Twitter followers
LinkedIn® Page
www.linkedin.com
271 employees on LinkedIn®