Total Products under this Category: 564
Last updated: September 01, 2026
Why You Can Trust G2's Software Rankings:
G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.
Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)
HelpdeskPilot offers customer support and IT help desk management.
Average Rating: 5.0/5.0
Total Reviews: 1
Rating: 5.0/5.0 stars
— Amuthan R.
InstantKB pulls together inbound questions from email, web, live chat, phone, Facebook & twitter to provide a single view of your support.
Average Rating: 5.0/5.0
Total Reviews: 1
Rating: 5.0/5.0 stars
— Verified User in Biotechnology
IOdesk is an online help desk software powered by AI, supercharging your customer support and customer relations. Are you tired of answering the same questions over and over? With Lydia our AI you don't have to do that anymore. Lydia will act as a new super employee for you! Lydia helps your customers by speaking to them as a normal human being, analyzing their questions and giving them answers based on what she has learned by earlier support tickets. Connect with your customers the way you want! We offer AI-supported chat, forms, mailing, self-service FAQ:s and much much more! Regardless what language your customer may speak, Lydia can interact with them in their own language! Be it English, Swedish, Japanese, German or even Klingon, yes Klingon.
Average Rating: 5.0/5.0
Total Reviews: 1
"I optimize IT Support solutions"
Rating: 5.0/5.0 stars
— Nagesh T.
iService is an integrated solution for managing all customer interactions with complete web-based interface, routes and automatically responds to customer email, provides a simple but powerful knowledge base, and includes a complete contact management interface.
Average Rating: 4.5/5.0
Total Reviews: 1
"Both our costumers and customer service employees love iService"
Rating: 4.5/5.0 stars
— Verified User in Banking
Jamdesk is a documentation tool that builds beautiful AI-ready docs sites from MDX. Push to GitHub, deploy globally in seconds — with AI search, analytics, and themes built in. At 90% less than the competition.
Average Rating: 5.0/5.0
Total Reviews: 1
"Seamless API Documentation with Superb Support"
Rating: 5.0/5.0 stars
— Jason G.
KairosLink is an RMM and service desk platform built for MSPs and IT consultants who are tired of paying for four tools that do not talk to each other. REMOTE CONTROL THAT WORKS WHEN NOBODY IS THERE Connect in seconds from the web panel to any managed computer, with nobody on the other side. See the Windows logon screen, enter credentials remotely and keep working after the session change. The viewer reconnects on its own with progressive retries and survives a remote logoff. Traffic runs encrypted over secure WebSocket on port 443, so it gets through firewalls that block other tools without asking the customer for a VPN or a port. WINDOWS AND LINUX, ONE PLATFORM Patch management uses the native Windows Update API for both scan and history, so the panel shows exactly what a technician would see on the machine, with real per-patch progress and no automatic reboots. The Linux agent is a native 2.4 MB binary running as a systemd service: inventory, installed software, systemd units with start, stop and restart, processes, monitoring with alerts, cron and systemd timers, remote file explorer, bash, and full patch management with apt on Debian family and dnf on Red Hat family. SERVICE DESK IN THE SAME PLACE AS THE FIX Tickets with statuses, priorities, classifications, SLA policies, multiple technicians, internal notes, a live timer and per-customer hour banks with alerts at 80% and 100% of usage. From the ticket you connect to the machine in one click. Customers rate the ticket from 1 to 5 stars and get their own portal with equipment, monitoring, patches and tickets, isolated from your panel. MICROSOFT 365, MULTI-TENANT, INSIDE THE RMM One tenant connection per customer, set up with a single admin consent and no stored secrets. Synchronised inventory of users, assigned licences and Intune-managed devices, plus a licence table with purchased, assigned and available units and renewal dates. The access diagnostic runs ten checks and returns findings from a fixed catalogue of 21, with severity and recommendation written in advance. The criteria live in the code, not in a language model: the same data always produces the same findings. The module reads and changes nothing inside the customer tenant. SECURITY THAT AN MSP ACTUALLY SELLS Security posture scoring per computer and per customer with centralised Microsoft Defender management. AES-256 credential vault with per-folder permissions and a write-only audit log. DNS web filtering on the endpoint with policies per computer, per Active Directory group or per organizational unit. Active Directory assessment against 40+ control points based on official Microsoft documentation, with a 0 to 100 deterministic score. Account lockout diagnosis that names the device that originated the lockout. SSL certificate inventory, expiry monitoring and automatic ACME renewal. DLP with USB device control, data classification, content inspection and channel control. WHITE LABEL BY DEFAULT Patching, time and ticket reports export to PDF with your logo and your company name, plus CSV. Your customer sees your work, not our brand.
Average Rating: 5.0/5.0
Total Reviews: 1
"with KairsoLink I saved time and money. it's great"
Rating: 5.0/5.0 stars
— MiSion C.
Katak-support is an online help desk solution for handling client requests through a web-based support ticket system.
Average Rating: 3.5/5.0
Total Reviews: 1
Everything you need to redefine your customer support. Kiodesk offers users a help desk platform that operates as a fully managed cloud service.
Average Rating: 4.5/5.0
Total Reviews: 1
Rating: 4.5/5.0 stars
— Tyrone H.
LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX.
Average Rating: 4.0/5.0
Total Reviews: 12
AI-generated summary from verified user reviews
Rating: 5.0/5.0 stars
— sahil k.
Rating: 5.0/5.0 stars
— Mayank A.
LeadSquared Service CRM is our customer support and ticketing product, aimed at helping service and support teams manage inquiries across channels, automate routine resolution work, and track service metrics. We introduced it more recently than our sales and marketing products, and we position it as going beyond a traditional help desk by connecting service data with the customer's full sales and marketing history. The core of our product is a ticketing system that consolidates customer conversations from channels like WhatsApp, email, chat, calls, and social media into a unified inbox, so agents don't need to switch between separate tools to respond. We support a parent-child ticketing structure and co-ownership, allowing multiple agents or teams to collaborate on a single complex issue, along with deduplication to prevent the same inquiry from generating multiple tickets across channels. Our automation features include auto-routing tickets based on agent availability and capacity, AI-generated summaries meant to give agents quick context on a conversation's history, AI-drafted reply suggestions, and sentiment tracking intended to flag frustrated customers earlier in the conversation. We also include multi-level escalation rules tied to custom SLAs, and quality-check tooling that evaluates agent conversations against predefined criteria automatically rather than through manual review alone. A distinguishing feature we highlight is the ability to run Service CRM as a standalone product or combine it with our Sales CRM for a unified "sales x service" view — meaning an agent handling a support ticket can see the same customer's sales history, and vice versa, rather than these functions living in disconnected systems. Our reporting covers ticket trends, agent productivity, resolution times, and customer satisfaction (CSAT) tracking. We've designed setup to be template-driven, with predefined ticket fields and automation templates meant to reduce initial configuration time. We also have an upcoming lineup of AI capabilities currently in beta, aimed at more autonomous handling of repetitive queries, expected to soon be part of our generally available product.
Average Rating: 4.5/5.0
Total Reviews: 1
AI-generated summary from verified user reviews
"LeadSquared CRM Keeps My Daily Lead Management on Track"
Rating: 4.5/5.0 stars
— Anurag C.
Logicalware is a low-cost multi-channel customer service solution which works by capturing inbound customer interactions from the web, email, and social media channels, Facebook and Twitter. Within Logicalware, these interactions are converted into actionable tickets and assigned a unique identifier for better tracking.
Average Rating: 5.0/5.0
Total Reviews: 1
Rating: 5.0/5.0 stars
— Melissa G.
Mevrik DCX stands for Mevrik Digital Customer Experience, where we provide comprehensive solutions for SMBs and enterprise businesses. Our tools cover areas such as sales, support, and marketing, making it easier for businesses to interact with customers across various channels. From social channels like Messenger, Instagram DM, and WhatsApp to digital channels like Email, Video Chat, and Click to call, Mevrik supports a wide range of communication platforms. Moreover, our AI-based routing tools ensure effective conversation management, while our task management system streamlines issue resolution and customer complaint handling. Feel free to learn more about Mevrik at mevrik.com!
Average Rating: 1.0/5.0
Total Reviews: 1
NestDesk is an omnichannel customer service software that helps ecommerce business manage all customer messaging across multiple channels in one place, and close more sales from chats. Your customer support team can minimize the average response time, provide a faster and more personal experience to customers.
Average Rating: 4.5/5.0
Total Reviews: 1
Rating: 4.5/5.0 stars
— Verified User in Broadcast Media
Easy to use, web based solution. End Users can easily submit requests via your web site. Requests are automatically added to the ticket queue, reducing the number of support calls and eliminating the ticket creation process by support staff. End users can also track the status of their request through your web site. Flexible settings allow each department to manage their own support/request/project queue. Global managers can view/manage all queues through the help desk
Average Rating: 4.0/5.0
Total Reviews: 1
Rating: 4.0/5.0 stars
— Verified User in Consulting
Step into the future of customer service with NV Desk and bid farewell to integration woes. Transform the customer support service and fuel agents’ productivity with NV Desk - a pre-integrated case management for contact centers. It allows agents to handle cases and customer interactions from voice and digital channels from one unified case management screen -without additional CTI integration or connectors. NV Desk has ready integrations available for Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers. Features: Creates cases automatically for all interaction be it voice, digital, or social. Click to dial directly from cases within Agent Workspace. Screen-pop cases associated with existing customer interaction Various advanced filters, multi-tab controls, toggle columns, etc., help stay systemized. Configurable templates for smart Email and SMS notifications. Easy to configure locale settings and notification templates for individual agents. Equipped with a powerful reporting engine that simplifies historical reporting. Comprises separate interactive case dashboards for agents and supervisors.
Average Rating: 4.0/5.0
Total Reviews: 1
"Decent system for better case management and more in NV Desk"
Rating: 4.0/5.0 stars
— Verified User in Logistics and Supply Chain
