# Sagicc Reviews
**Vendor:** TechniSupport SAS  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Sagicc
Sagicc is the omnichannel CX software that helps companies tackle the challenge of effectively serving large numbers of customers. How do we do it? 1. Omnichannel Capabilities Take control of all communication channels in a single interface (phone calls, emails, SMS, Facebook, Twitter, Instagram, Telegram, WhatsApp, website and mobile app chats, forms, and video calls). 2. Supervision and Data Analysis Monitor your team in real time and access a dashboard with statistics on each user's performance and workload. 3. AI-Powered Automations Deploy our AI-driven chatbots and voicebots to enhance your service process and create automated experiences across multiple channels (Sagicc Bot Builder, Business Rules, Bulk Messaging, and Customizations). Easily integrate with your company's CRM, ERP, and other information systems. Who uses Sagicc? Sagicc is ideal for companies struggling to serve large volumes of customers simultaneously, adapting to different business sectors. To benefit from Sagicc, a company must have a minimum of five customer service agents to optimize operations. Sagicc is a platform made with ♥ by TechniSupport SAS in Barranquilla, Colombia




## Sagicc Reviews
  ### 1. Refreshing!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2022

**What do you like best about Sagicc?**

It is a refreshing option for old-school customer service software. 
Very easy to use and integrate with other platforms. 
The implementation process with their team is effective to achieve our company's goals.

**What do you dislike about Sagicc?**

I just want to see Sagicc integrating with more 3rd party software so we can implement new technologies in our company.

**What problems is Sagicc solving and how is that benefiting you?**

Keeping track of the conversations with our customers through multiple channels.
Implementing WhatsApp and Telegram as one of our main channels for customer service.
Monitoring and coaching our agents.
Having a direct integration between our CRM and our customer service platform.


## Sagicc Discussions
  - [What is Sagicc used for?](https://www.g2.com/discussions/what-is-sagicc-used-for)

- [View Sagicc pricing details and edition comparison](https://www.g2.com/products/sagicc/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+06%3A03%3A09+-0500&secure%5Bsession_id%5D=a84c8ea5-3201-4a28-a59d-85122573c734&secure%5Btoken%5D=b94ede5fce805eb1fae1bef2cd5e8ce7ef212187d98ae5a7c82a6539adcbb1fb&format=llm_user)

## Sagicc Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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