--- title: Ravenna Reviews meta_title: 'Ravenna Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Ravenna works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 2 scale: '5' date_modified: '2026-07-17' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Ravenna Reviews **Vendor:** Ravenna Software **Category:** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About Ravenna Ravenna is an AI-native internal help desk built natively for Slack. We are reimagining Information Technology & Enterprise Service Management (ITSM/ESM) from the ground up, focusing on AI-driven automation to streamline internal support across IT, HR, Finance, and Operations. Our platform helps companies deliver effortless, instant support to their employees directly within the tools they already use, allowing support teams to focus on higher-impact work instead of repetitive tasks and ticket triage. Ravenna also uses AI to automatically generate KB content, respond and resolve requests automatically with answers, and powerful analytics to give leadership the information they need to make business decisions. - Handle common requests instantly in Slack - Connect to your existing Knowledge source - Automate ticket creation and updates - Provide contextual answers to support tickets - Organize your tickets - Create ticket summaries - Improve reporting and SLAs Check us out at https://www.ravennahq.com/ ## Ravenna Pros & Cons **What users like:** - Users value the **automation features** in Ravenna, enhancing Slack efficiency with real-time ticketing and AI-driven replies. (2 reviews) - Users love how Ravenna enhances their workflow with **real-time ticketing and emoji-driven automation** directly in Slack. (2 reviews) - Users love the **ease of use** of Ravenna, enjoying real-time ticketing and emoji-driven workflows directly in Slack. (1 reviews) - Users value the **seamless integrations** of Ravenna, enhancing their Slack experience without adding friction. (1 reviews) - Users love the **real-time productivity enhancements** of Ravenna, seamlessly integrating Slack with AI-driven ticket management. (1 reviews) - Workflow Management (1 reviews) ## Ravenna Reviews ### 1. Finally, a Slack based helpdesk that's on-par with Halp **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew H. | Cofounder, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Ravenna?** So excited to meet Ravenna and see them taking the best things from Halp and bringing them back into a Slack-first experience. Real time tickets, right from your Slack messages. Emoji driven workflows. And now with all the gen-AI features out of the box that can automate replies for your team. **What do you dislike about Ravenna?** It's still early, waiting for it to mature for larger teams and workflows. Excited to see it progress! **What problems is Ravenna solving and how is that benefiting you?** Slack based ticketing, so that my team doesn't have to leave Slack when managing IT requests. It helps lower our response time and makes it way more personalized, to have the message feel like it's 1:1 with the person asking for help. ### 2. Truly Slack native ITSM **Rating:** 5.0/5.0 stars **Reviewed by:** Dan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Ravenna?** This is the first ITSM platform that actually makes working in Slack better. Others a plugins that add so much unnecessary friction. **What do you dislike about Ravenna?** Waiting for their automated workflows to launch. super excited. **What problems is Ravenna solving and how is that benefiting you?** It is making IT support seamless and more efficient. I can focus on solving real business problems instead of mundane tickets - [View Ravenna pricing details and edition comparison](https://www.g2.com/products/ravenna-software-inc-ravenna/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-13+08%3A28%3A34+-0500&secure%5Bsession_id%5D=49beec4e-5fd8-4825-8d70-22338eec4361&secure%5Btoken%5D=15fc85ae3f0b8e189ef4e854c1fa580735fe94ca9b83a2b632cec9eef211e338&format=llm_user) ## Ravenna Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Customization** - Customization - HR Integrations **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **HR Content** - Knowledge Management - Content Delivery - Document Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Logistics** - Security - Employee Portal - AI **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Ravenna Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,226 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews)