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Operative Intelligence Reviews & Product Details

Operative Intelligence trains custom models to analyze the unstructured data in your customer service interactions and automatically transforms it into real-world, actionable insights, without a single minute of human oversight. As the market’s only done-for-you, AI-powered speech & text analytics platform, OI can automatically identify: - The exact reasons why customers are contacting in their own words and in real-time - The volume, cost, sentiment, customer satisfaction and resolution of every contact - The root cause of customer pain points and repeat contacts - Exactly which inquiries can be automated with a built in business case ($) - What is driving changes in metrics i.e. Why is AHT increasing? - Agent Effectiveness for 100% of interactions - Agent performance by Inquiry type - Automated Quality Assessments - Operative Intelligence helps you save thousands of hours of human powered manual analysis/observations and improve customer experiences faster. Operative Intelligence requires no new or specialized resources and real-time insights are live in 2 weeks.

Seller

Operative Intelligence

Discussions

Operative Intelligence Community

Languages Supported

English

Overview by

Gianni Falzone

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DS

Deepak S.

Security Consultant

Mid-Market (51-1000 emp.)

6/19/2024

"Show drafts volume_up Operative Intelligence: Unveiling Customer Mysteries"

4/5

What do you like best about Operative Intelligence?

Operative Intelligence is best tool to unlock the hidden insights buried within customer interactions.This AI platform boasts ease of use and ease of implementation, allowed us to unlock valuable customer insights without a headache.With its ease of use, ease of implementation, multiple features, and good customer support, OI empowers you to make data-driven decisions and elevate your customer experience. Review collected by and hosted on G2.com.

What do you dislike about Operative Intelligence?

Privacy concerns with customer data analysis

Relies on good quality data for accurate insights

Doesn't replace human interaction in customer service

Pricing might be high for some businesses Review collected by and hosted on G2.com.

What problems is Operative Intelligence solving and how is that benefiting you?

It's like having a team of AI assistants whispering insights in my ear. OI analyzes all our customer interactions, uncovering common themes and issues that would have otherwise gone unnoticed.we recently discovered a hidden pain point in our checkout process that was causing a lot of customer abandonment. Without OI, we might have never known! Thanks to OI, we were able to fix the issue and smooth things out for our customers. Review collected by and hosted on G2.com.

DM

Dan James M.

voice agent

Mid-Market (51-1000 emp.)

7/19/2024

"efficiency and accuracy."

5/5

What do you like best about Operative Intelligence?

Easy and convienient and enjoy to use it. Review collected by and hosted on G2.com.

What do you dislike about Operative Intelligence?

the machine has no emotion and so robotic. Review collected by and hosted on G2.com.

MB

Megan B.

Public Relations Specialist

Small-Business (50 or fewer emp.)

7/7/2024

"Customer Inquiries Champion"

5/5

What do you like best about Operative Intelligence?

What is there not to like about Operative Intelligence? It's ease of use, ease of implementation, and number of features helps a ton. The ease of integration was great. Review collected by and hosted on G2.com.

What do you dislike about Operative Intelligence?

Right now I cannot find anything I dislike. Review collected by and hosted on G2.com.