# Request Manager Reviews **Vendor:** Crow Canyon Systems **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 2 ## About Request Manager Crow Canyon Software’s Request Manager is a powerful, SharePoint- and Microsoft 365-integrated solution designed to help organizations efficiently track, manage, and automate all types of requests—IT, HR, Facilities, Purchasing, and beyond. Unlike generic ticketing tools, Request Manager is fully customizable and built to align with your existing business processes in Microsoft 365 and Teams. It enables teams to centralize request intake, automate approvals, streamline communication, and monitor progress—all within the familiar Microsoft environment your team already uses every day. Key benefits include: ✅ Centralized Request Tracking: Capture and manage requests from multiple departments in one intuitive dashboard. ⚙️ Automation & Workflows: Automate repetitive tasks, approvals, and notifications to save time and reduce manual effort. 💬 Microsoft 365 Integration: Works seamlessly with SharePoint, Teams, and SharePoint—no need for new platforms or logins. 📊 Reporting & Analytics: Gain full visibility into request volume, resolution times, and team performance with detailed dashboards. 🧠 AI-Powered Efficiency: Optional NITRO AI features—like Copilot, smart ticket assistance, and sentiment analysis—help teams work faster and smarter. Whether you’re managing internal service requests, employee onboarding, or facility maintenance, Crow Canyon Request Manager gives your organization a single, scalable system to increase efficiency, accountability, and user satisfaction. 👉 Learn how Crow Canyon’s Request Manager can modernize your service operations and streamline your workflows: www.crowcanyon.com ## Request Manager Pros & Cons **What users like:** - Users find the **ease of use** of Request Manager essential for organizing internal requests and improving communication. (1 reviews) - Users benefit from the **easy access** of Request Manager, improving organization and enhancing internal communication significantly. (1 reviews) - Users value the **easy communication** facilitated by Request Manager, improving organization and accountability in request processes. (1 reviews) - Users value the **management centralization** of Request Manager, as it improves organization and enhances internal communication. (1 reviews) **What users dislike:** - Users find **poor reporting** in Request Manager lacks necessary details on request types and resolution time. (1 reviews) ## Request Manager Reviews ### 1. Monitor their progress and get notified. **Rating:** 4.5/5.0 stars **Reviewed by:** Raheel E. | Business Development Manager, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Request Manager?** Request Manager has been a useful application that helps to organize the internal request and approve process better. This functionality has allowed us to centralise all requests to the firm and it has enhanced internal communication and producer accountability. **What do you dislike about Request Manager?** I think that here the authors use less detail than I would like to. The reports do not provide specific details of the type of requests, the time taken to resolve, or staff productivity figures. **What problems is Request Manager solving and how is that benefiting you?** Request Manager does away with the confusion associated with email or physical request management systems. We centralized the requests in one place and this way all the requests can be easily seen and no request can get lost. ### 2. Manager at hand at all times! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2019 **What do you like best about Request Manager?** When you have a difficult client on the phone, you don't want to be running around looking for a manager to handle the query. So with this at the touch of a button you can send off call details and your line manager or any manager can take over the call when you not able to. **What do you dislike about Request Manager?** Slight delay before information actually gets processed or seen by any manager that is available and ready to take the case. **Recommendations to others considering Request Manager:** Perfection at its best. **What problems is Request Manager solving and how is that benefiting you?** It saves time, meaning you can handle more calls and less frustrated customers seeking support. Less agitated or frustrated customers. - [View Request Manager pricing details and edition comparison](https://www.g2.com/products/request-manager/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+12%3A30%3A05+-0500&secure%5Bsession_id%5D=262221ec-97bc-4a81-9c65-c74b13663871&secure%5Btoken%5D=6d127119b606f0fea3e3451709e53f3a13806b88e258bed513d07d2b5b37c0a9&format=llm_user) ## Request Manager Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Request Manager Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,312 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews)