Best Help Desk Software - Page 15

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 654

Category Stats (Nov 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Jelly (+8.89%) - Among all products in this category, Jelly recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,200+ Authentic Reviews
  • 654+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

Anywhere365

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents don’t have to switch between different point solutions, which will result in faster call handling, saving costly time and over-delivering to the customer’s expectation. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise.

Average Rating: 4.1/5.0

Total Reviews: 8

How Do G2 Users Rate Anywhere365?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Anywhere365?

  • Seller: Anywhere365
  • Year Founded: 2010
  • HQ Location: ROTTERDAM, ZH
  • Twitter: @ANYWHERE365
    1,172 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    313 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 38% Large, 38% Small

What Do G2 Reviewers Say About Anywhere365?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Anywhere365, noting its user-friendly interface and seamless integrations.
  • Users value the efficiency of Anywhere365, noting its ease of use and seamless integration with Teams.
  • Users appreciate the user-friendly interface and extensive features of Anywhere365, enhancing productivity and collaboration seamlessly.
  • Users value the seamless integrations of Anywhere365 with Microsoft 365, enhancing productivity and ease of use.
  • Users love the easy integrations of Anywhere365, enhancing their Microsoft 365 experience with seamless communication tools.
Cons
  • Users find the learning curve steep, making setup complex and potentially costly for smaller organizations.
  • Users often find the complex setup of Anywhere365 challenging, leading to higher costs for their organizations.
  • Users find the complex usability of Anywhere365 challenging, especially for new users during setup, leading to frustration.
  • Users find the difficult setup process challenging, often leading to increased costs and resource demands for their organizations.
  • Users find a steep learning curve with Anywhere365, complicating setup and increasing costs for organizations.

What Are Recent G2 Reviews of Anywhere365?

What Are G2 Users Discussing About Anywhere365?

Chronodesk

Chronodesk is a professional services automation (PSA) and work management platform that runs projects, resourcing, service desk, CRM, time and billing in one workspace. Because every module shares one data set, you can see whether an engagement is profitable while it is still running, not after month end. It is built for professional services firms, IT service providers, creative and marketing agencies, insurance brokers and engineering (EPCM) teams that are tired of stitching together separate project, ticketing, CRM and timesheet tools. What is included: - Projects: tasks, milestones, Kanban boards, calendars, project wikis and documents. - Resource management: capacity planning, bookings, allocation and utilisation tracking. - Service desk: tickets with response and resolution SLAs, email and WhatsApp Business channels, a knowledge base, and a branded client portal where clients log tickets and approve work. - CRM: leads, deals, pipelines and contacts. - Time and billing: timers, calendar meeting capture, timesheet approvals and client rate cards that turn logged hours into invoices, with a Xero integration. - Project financials: budgets, costs, expenses and profitability reporting. - Reporting, custom forms and configurable workflows. - AI: built-in AI agents for routine admin, and a Claude MCP integration that automates CRM updates, status reports and team lookups. - Mobile apps for iOS and Android, plus Chronodesk Capture, a free async screen recorder. Chronodesk is developed by Rysis Software in South Africa.

Average Rating: 4.6/5.0

Total Reviews: 7

How Do G2 Users Rate Chronodesk?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Chronodesk?

Who Uses This Product?

  • Company Size: 43% Small, 43% Medium

What Are Recent G2 Reviews of Chronodesk?

Customer Service Software - Kapdesk

Kapdesk is a customer service software that interact with customers and customer support executives, it has email support, Live Chat Support, Social Media Customer Support, Phone or Voice or Call Support, email Ticketing System.

Average Rating: 4.8/5.0

Total Reviews: 4

How Do G2 Users Rate Customer Service Software - Kapdesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.6/10 (Category avg: 8.7/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Customer Service Software - Kapdesk?

Who Uses This Product?

  • Company Size: 100% Medium, 20% Large

What Do G2 Reviewers Say About Customer Service Software - Kapdesk?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Kapdesk, enhanced by outstanding customer support whenever needed.
  • Users value the efficiency of Kapdesk, appreciating its flexibility and outstanding customer support for seamless operations.
  • Users value the flexibility of Kapdesk, appreciating its ease of use and excellent customer support.
  • Users value the intuitive design of Kapdesk, enjoying its flexibility and ease of use alongside excellent customer support.

What Are Recent G2 Reviews of Customer Service Software - Kapdesk?

What Are G2 Users Discussing About Customer Service Software - Kapdesk?

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Foqal

Foqal is the AI ticketing platform that helps fast-moving teams streamline internal and external support. IT, CS, HR—whoever’s handling requests, we help them route, resolve, and report faster. We don’t force you to rip and replace. We plug into what you already use—Slack, Teams, Zendesk, Jira, ServiceNow, and 20+ other tools—and automate the grunt work so your team can focus on what actually matters. Built for speed, built for scale, built for real workflows—not cookie-cutter ones. Foqal is how modern teams handle support.

Average Rating: 4.9/5.0

Total Reviews: 4

How Do G2 Users Rate Foqal?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Foqal?

  • Seller: Foqal
  • Year Founded: 2022
  • HQ Location: San Francisco, US
  • Twitter: @foqal
    23 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Medium, 25% Small

What Do G2 Reviewers Say About Foqal?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration of Foqal with Slack, enhancing communication between teams effectively.
  • Users highlight the excellent customer support from Foqal, which enhances their overall experience with the product.
  • Users value the easy integrations of Foqal, seamlessly connecting tools like Slack and Intercom for improved workflow.
  • Users find Foqal's easy setup seamless, allowing quick integration with Slack and efficient ticket management.
  • Users highlight the easy integration and excellent support of Foqal, making ticketing simple and effective.
Cons
  • Users find the lack of guidance in documentation for configuring features to be a significant drawback.
  • Users find the steep learning curve of Foqal challenging, especially if lacking technical support during onboarding.

What Are Recent G2 Reviews of Foqal?

luminjo

Luminjo is a customer service software that allows you to centralize all user questions, follow the evolution of your conversations and manage the distribution of the conversations to your agents

Average Rating: 3.6/5.0

Total Reviews: 4

How Do G2 Users Rate luminjo?

  • Workflow: 5.0/10 (Category avg: 8.7/10)
  • Customer Portal: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind luminjo?

Who Uses This Product?

  • Company Size: 75% Medium, 25% Small

What Are Recent G2 Reviews of luminjo?

What Are G2 Users Discussing About luminjo?

Request Tracker

Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.

Average Rating: 3.8/5.0

Total Reviews: 9

How Do G2 Users Rate Request Tracker?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)

Who Is the Company Behind Request Tracker?

  • Seller: Best Practical
  • Year Founded: 2001
  • HQ Location: United States
  • Twitter: @bestpractical
    498 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Large, 30% Medium

What Are Recent G2 Reviews of Request Tracker?

What Are G2 Users Discussing About Request Tracker?

Salesmate

Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes customer data, deal pipelines, tasks, and conversations so sales, marketing, support, and revenue operations stay aligned on every account. By bringing execution and visibility into one place, Salesmate reduces operational friction and helps teams move faster from first touch to renewal. Salesmate is designed for organizations scaling across teams, regions, and customer segments - and looking for a CRM that supports structured processes without slowing people down. The platform supports key revenue workflows such as capturing and qualifying leads, managing complex sales cycles, coordinating cross-team handoffs, and tracking performance through reporting and forecasting. Automation through no-code workflows and sequences reduces repetitive work, standardizes best practices, and ensures timely follow-ups without adding unnecessary complexity. A core strength of Salesmate is communication visibility and execution discipline. With seamless email synchronization and tracking, teams can monitor engagement and keep every interaction tied to the right contact, company, and deal. Built-in meeting scheduling improves speed-to-lead and responsiveness, while dashboards and reports give leaders the clarity they need to forecast accurately, identify bottlenecks, and optimize conversion across the funnel. Skara extends Salesmate with CRM-native AI agents that don’t just answer questions - they take action across the customer lifecycle. Skara can engage prospects and customers through real-time conversations, qualify and route inbound leads, book meetings using calendar availability and time-zone logic, and automatically create or update CRM records to keep pipelines clean. Beyond pre-sales, Skara can handle repetitive support requests using knowledge bases, deflect tickets, capture structured data through conversational forms, trigger workflows, assign owners, and escalate complex cases with full context and summaries. For eCommerce and digital-first businesses, Skara also enables conversational commerce use cases such as guided product discovery, answering product and availability questions, handling order status and returns, and capturing high-intent signals that flow directly into the CRM. Together, Salesmate and Skara help mid-market and enterprise organizations operate with greater speed and precision - delivering more qualified conversations, cleaner data, stronger handoffs between teams, and a customer experience that feels responsive and personalized at every stage.

Average Rating: 4.7/5.0

Total Reviews: 119

How Do G2 Users Rate Salesmate?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Salesmate?

  • Seller: Salesmate
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Charlotte, NC
  • Twitter: @SalesmateIO
    2,114 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 74% Small, 14% Medium

What Do G2 Reviewers Say About Salesmate?

AI-generated summary from verified user reviews

Pros
  • Users commend the quick and helpful customer support from Salesmate, ensuring a seamless experience with the software.
  • Users highlight the ease of use of Salesmate, making it an intuitive choice for managing sales processes.
  • Users love the super clean interface and exceptional customer care of Salesmate, making it highly recommended.
  • Users appreciate the ease of use and excellent support from Salesmate, enhancing their efficiency and confidence with leads.
  • Users appreciate the effective automation features of Salesmate, significantly saving time and enhancing productivity in sales processes.
Cons
  • Users find integration issues with Salesmate, particularly with workflow automation and email marketing, frustrating and less effective.
  • Users find the limited features of Salesmate challenging, especially in advanced configurations and integrations.
  • Users find missing features such as limited user access and slow mobile functionality are disappointing for overall usability.
  • Users note a challenging learning curve for advanced configurations, requiring technical support for effective setup and management.
  • Users find Salesmate not intuitive, requiring technical support for advanced configurations and clearer user guidance.

What Are Recent G2 Reviews of Salesmate?

What Are G2 Users Discussing About Salesmate?

SORT Connect

SORT Connect is a communication and request-management platform for businesses with frontline, deskless teams. Employees and customers submit requests, issues, and updates in one place - from a branded app or a form embedded on your website - and SORT's Right Person Routing sends each one straight to the correct team member by text and email, in real time. Every submission is kept on a searchable dashboard, so owners get visibility without chasing people and nothing gets lost in texts or group chats. Built by an operator for overwhelmed operators, SORT is priced as one flat subscription: $300/month with unlimited users, unlimited forms, no per-user fees, no setup charge, and one-on-one onboarding included. Used by hospitality and restaurant groups, retail, trades and field services (HVAC, plumbing, electrical, landscaping), industrial and logistics, facilities and care, and recreation and events.

Average Rating: 4.6/5.0

Total Reviews: 4

How Do G2 Users Rate SORT Connect?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind SORT Connect?

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of SORT Connect?

SP Customer Service

SP Customer Service is a next generation business-to-business SharePoint customer service template that is part of a Digital Workplace. Track and manage support issues with a robust Helpdesk system. Drive customer self-service with a knowledge base, documents, forum, announcements, and more, available on the Customer Portal. Manage customers, products, and services throughout the customer life cycle. Measure success with Power BI Dashboards.

Average Rating: 4.5/5.0

Total Reviews: 4

How Do G2 Users Rate SP Customer Service?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.0/10)

Who Is the Company Behind SP Customer Service?

  • Seller: SP Marketplace
  • Year Founded: 2012
  • HQ Location: Penn Valley, California
  • Twitter: @SP_Marketplace
    609 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of SP Customer Service?

What Are G2 Users Discussing About SP Customer Service?

Text

Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind Text is simple: your support team is already your biggest sales channel - no matter if it's working on email, tickets, live chat or messaging apps. And now there's a way to unlock their potential with Text! 🛒 Text AI doesn't just support - it sells In Text, AI agents and human agents share one inbox. But unlike most platforms, the Text AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, Text AI agents keep working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox in Text covers chat, email, Facebook Messenger, SMS, WhatsApp, Instagram, Telegram and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats are unified in one Text interface with shared tagging and routing between communication channels. 🤖 Automation at every level Workflows in Text handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. Text AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations in Text can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the Text AI at your website and it's handling conversations the same day. Text products are trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Text is built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day Text trial today and see how Text transforms support into measurable ROI. No credit card required. Visit text.com for more!

Average Rating: 4.1/5.0

Total Reviews: 11

How Do G2 Users Rate Text?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 5.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 5.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Text?

  • Seller: Text
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Boston, MA, USA
  • Twitter: @text_hq
    150 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    384 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 58% Small, 42% Medium

What Do G2 Reviewers Say About Text?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the simplicity and helpful notification options of the product, enhancing their overall experience.
  • Users value the simplicity of the layout in Call Management, enhancing their interactions through effective navigation and support.
  • Users love the simplicity of the layout, appreciating the helpful notification options and the Copilot feature.
  • Users appreciate the ease of use provided by the simple layout and helpful notification options.
  • Users appreciate the simplicity of the layout and find Copilot exceptionally helpful for efficiently accessing information.

What Are Recent G2 Reviews of Text?

Yoizen Omnichannel CX Platform

Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable businesses to automate marketing, sales and customer service on multiple digital channels and messaging apps, such as: WhatsApp, Social Media, Email, Web Chat, Apple and Google Messaging, Google My Business, and more! By using our technology to integrate and automate customer communications, you will: • optimize your agents’ time • reduce operating costs • improve customer experience • increase customer satisfaction • boost productivity • deliver a consistent brand experience Our platform works in Spanish, Portuguese and English. We are a Meta Business Partner and WhatsApp Business Solution Provider. We currently serve clients from multiple industries in Argentina, Colombia, México, Perú, Bolivia, Paraguay, Brazil, Costa Rica, Jamaica, Uruguay and Guatemala. Areas of expertise: • Omnichannel Customer Service Automation • AI Agents to automate business processes. • Conversational Intelligence powered by AI • Customer Experience (CX) • Digital CX Automation. Learn more: https://yoizen.com/

Average Rating: 4.6/5.0

Total Reviews: 28

How Do G2 Users Rate Yoizen Omnichannel CX Platform?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 9.4/10 (Category avg: 8.7/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Yoizen Omnichannel CX Platform?

  • Seller: YOIZEN
  • Year Founded: 2010
  • HQ Location: Ciudad Autónoma de Buenos Aires (CABA) , Argentina
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 57% Large, 29% Medium

What Are Recent G2 Reviews of Yoizen Omnichannel CX Platform?

Artologik HelpDesk

Help Desk, Ticketing and Support Software

Average Rating: 3.8/5.0

Total Reviews: 3

How Do G2 Users Rate Artologik HelpDesk?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 6.1/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 6.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Artologik HelpDesk?

  • Seller: Blue State
  • Year Founded: 2004
  • HQ Location: Brooklyn, US
  • Twitter: @bsd
    78 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    150 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About Artologik HelpDesk?

AI-generated summary from verified user reviews

Pros
  • Users value the decentralized ticketing system of Artologik HelpDesk, enhancing interaction with support agents.
  • Users value the easy communication facilitated by Artologik HelpDesk, enhancing interaction between support agents and users.
Cons
  • Users feel that Artologik HelpDesk lacks flexibility in customization, limiting its fit for specific support needs.
  • Users indicate that Artologik HelpDesk has ticketing issues, lacking flexibility in customizations for specific support needs.

What Are Recent G2 Reviews of Artologik HelpDesk?

What Are G2 Users Discussing About Artologik HelpDesk?

eFACiLiTY

eFACiLiTY® is the most comprehensive and leading web-based Computer-aided Facility Management/Integrated Workplace Management (IWMS/CAFM) Software that also serves the Environmental Sustainability, Health & Well-being needs of your Smart Buildings. eFACiLiTY® is a contemporary solution that works together with businesses to provide a complete perspective on facilities operation by bringing together space, people, assets, and maintenance into a single system. Being a modular facilities management system eFACiLiTY® works together with your business and allows day-to-day management of the processes, automates operations, provides a management dashboard for critical analysis, and enables enterprise-wide control in the most intelligent & efficient way. • Extremely easy single or multi-site/tenant implementations for enterprises/facilities of any size • Smart Facility Management with seamless integration with most BAS / BMS software, IoT Devices • Artificial Intelligence/Machine Learning (AI / ML) support for Predictive Maintenance, Energy Predictions, etc. • Cloud, On-premise rental & Perpetual models supporting Web/Mobile/Tablet platforms A complete FM Suite Best suited for Airports, Business/IT Parks, Commercial Complexes, Government Organizations, Residential Complexes, Manufacturing Facilities, Healthcare, Corporate Houses, Educational Institutions, Hospitality

Average Rating: 4.5/5.0

Total Reviews: 15

How Do G2 Users Rate eFACiLiTY?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.4/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind eFACiLiTY?

  • Seller: Sierra ODC
  • Year Founded: 1998
  • HQ Location: Coimbatore, Tamil Nadu
  • Twitter: @sierratecdotcom
    16 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    221 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Small, 33% Medium

What Do G2 Reviewers Say About eFACiLiTY?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of eFACiLiTY, finding it simple and effective for facility management tasks.
  • Users value the automation capabilities of eFACiLiTY, enhancing efficiency and simplifying facility management tasks.
  • Users value the efficiency of eFACiLiTY, enabling better resource allocation and streamlined operations for optimal productivity.
  • Users value the seamless integration capabilities of eFACiLiTY, enhancing overall facility management efficiency and connectivity.
  • Users value the flexibility of eFACiLiTY, enabling easy access and seamless collaboration for all stakeholders.
Cons
  • Users find the clarity issues challenging, often requiring guidance to navigate the multitude of modules effectively.
  • Users find the lagging chat feature frustrating during one-to-one interactions with customer support.
  • Users report poor customer support due to lagging chat features, leading to frustrating interactions and delays.
  • Users find the steep learning curve of eFACiLiTY challenging due to its detailed and tedious input requirements.

What Are Recent G2 Reviews of eFACiLiTY?

What Are G2 Users Discussing About eFACiLiTY?

Engageware

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

Average Rating: 4.4/5.0

Total Reviews: 128

How Do G2 Users Rate Engageware?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Engageware?

  • Seller: Engageware
  • Year Founded: 2000
  • HQ Location: Tewksbury, MA
  • Twitter: @engageware
    2,865 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    104 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Consultant
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Medium, 34% Large

What Do G2 Reviewers Say About Engageware?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Engageware, facilitating appointment scheduling and enhancing team collaboration effortlessly.
  • Users appreciate the impactful client engagement of Engageware, enhancing performance and streamlining appointment scheduling.
  • Users value the excellent customer support from Engageware, enhancing our team's efficiency and collaboration significantly.
  • Users value the efficiency of Engageware, enhancing client engagement and streamlining appointment scheduling and knowledge sharing.
  • Users value the resourceful knowledge base of Engageware, facilitating effective communication and enhancing team collaboration.
Cons
  • Users find Engageware to be expensive, especially when trying to meet subscription requirements and navigating its complexities.
  • Users experience layout issues with Engageware, citing disorganization and difficulty in managing content access effectively.
  • Users find the learning curve steep with Engageware, facing complexities compared to other scheduling apps.
  • Users find the complexity of Engageware challenging, particularly in pricing and the configuration process requiring extensive technical support.
  • Users experience integration issues with Engageware, particularly with calendar syncing and a lack of modern UI.

What Are Recent G2 Reviews of Engageware?

What Are G2 Users Discussing About Engageware?

eStreamDesk

eStreamDesk is a easy-to-use cloud-based help desk and ticketing system.

Average Rating: 4.0/5.0

Total Reviews: 3

How Do G2 Users Rate eStreamDesk?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 7.2/10 (Category avg: 8.6/10)

Who Is the Company Behind eStreamDesk?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Large

What Are Recent G2 Reviews of eStreamDesk?

What Are G2 Users Discussing About eStreamDesk?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026