It is hard to pick one thing. For ticketing systems, Foqal was extremely easy to get up and running, integrating seamlessly with Slack. The support team is excellent, and the pricing is also extremely reasonable.

Foqal transformed my teams work. Slack messages from users across the organization can easily be assigned an agent a tracked from start to finished. Afterward we have tons of data we did not have before to analyze and improve our workflows

I like that I was able to integrate Slack into my existing tech stack (specifically Intercom) because this works as a bridge between the two, where our Sales team could stay in Slack (where they were used to being anyway) and our CS team could live in Intercom (where we're used to being day in and day out). It's the exact service I was needing since Intercom doesn't have this functionality. Foqal is used every single day by our enter CS team and it has made tracking / trending interactions so much easier.