Submitting a request takes seconds, which is the whole reason it actually gets used. My employees and my customers can both send one in without training or a login walkthrough, and everything lands sorted on my phone. The routing is the piece I'd been missing, submissions go to the right person automatically, in whatever format that person actually reads, whether that's SMS or email or both. Before this, requests came in through four different channels and half of them died in someone's inbox. Review collected by and hosted on G2.com.

No MCP server yet, so I can't wire it into our AI tooling the way I can with our other systems. I reached out through their website about it and the CTO responded directly saying it's in development, which was a better answer than I expected, but it's not shipped today. Review collected by and hosted on G2.com.