G2

Marcela P.

Enterprise (> 1000 emp.)

2/21/2024

"Sensitive platform for social media management, versatile and with potential to add integrations."

5/5

What do you like best about Yoizen Omnichannel CX Platform?

The platform's potential to implement customer contact channels, centralizing administration and management from a single front. Agile, simple configurations that make its implementation a quick process.

At the supervision level, the ability to manage resources efficiently and have a variety of reports for measuring efficiency and quality of service.

Additionally, the flexibility to create integrations with other applications.

The team's support is immediate, with responses in acceptable times; in addition to offering solutions for unforeseen issues in management. Review collected by and hosted on G2.com.

What do you dislike about Yoizen Omnichannel CX Platform?

The limitation in being able to deepen the tracking of cases due to the use of HSM Review collected by and hosted on G2.com.

What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?

The platform allows providing customers with a channel where self-management and personalized attention coexist. With developed integrations, it is possible to adapt the range of options according to the customer's profile. At the same time, enhance the performance of customer service teams. Review collected by and hosted on G2.com.