G2

Sujit K.

Assistant Manager Technical

Mid-Market (51-1000 emp.)

8/20/2023

"Anywhere365 - Easy to use, Feature Rich and Affordable!"

4/5

What do you like best about Anywhere365?

It is user friendly and affordable software with lots of feature.

It is Integerated with Office 365.

We are able to add Unlimited Agents in you contact center.

Provides open API graphical proagmming environment.

It is Integerated with Microsoft Azure. Review collected by and hosted on G2.com.

What do you dislike about Anywhere365?

I have observed that there are plans category . All features are not available in all plans which might be frustrating. Besides I found it very useful.

UCC services has max. capacity for concurrent dialogue box. 500 without audio recording and 350 with audio recording. Review collected by and hosted on G2.com.

What problems is Anywhere365 solving and how is that benefiting you?

Scenario- We were getting a large no. of customers enquiry through various channels including phone calls ,live chat and queries from social media. We wants to provide excellent customer support with efficiently managing these interactions.

Solution- 1) Uinfied Communication : We setup Anywhere 365 to integerate all modes of channels into a single platform including calls, chats, social media messages.

2) Effective Routing : Technical questions are directed to specialized team, while simple enquires got to agents with expertiest in that area.

3) Integeration to CRM :Anyhwere365 easily integerated with company CRM , through which agents are easily fetching the History details of order and customers. Review collected by and hosted on G2.com.