SORT Connect Reviews & Product Details

What I like most about SORT Connect is that it closes the gap between noticing a problem and actually getting it handled. My team can flag something the moment it happens, and I do not have to rely on side conversations, sticky notes, or someone remembering to follow up later. It gives everyone a clear place to speak up, take ownership, and keep the work moving without unnecessary back-and-forth. The system is easy for my team to pick up without much training. Setup was straightforward, and support has been responsive when we have needed help. Review collected by and hosted on G2.com.

The biggest limitation for us is the lack of automatic translation. A form stays in the language it was created in, so employees who speak a different language do not automatically see it in their preferred language. In a multilingual workplace, that means we may need to create separate versions of the same form, which adds extra setup and increases the chance of inconsistent information. Review collected by and hosted on G2.com.

Submitting a request takes seconds, which is the whole reason it actually gets used. My employees and my customers can both send one in without training or a login walkthrough, and everything lands sorted on my phone. The routing is the piece I'd been missing, submissions go to the right person automatically, in whatever format that person actually reads, whether that's SMS or email or both. Before this, requests came in through four different channels and half of them died in someone's inbox. Review collected by and hosted on G2.com.

No MCP server yet, so I can't wire it into our AI tooling the way I can with our other systems. I reached out through their website about it and the CTO responded directly saying it's in development, which was a better answer than I expected, but it's not shipped today. Review collected by and hosted on G2.com.

Before this we had three different group chats and a shared inbox that nobody actually checked. Now everything comes into one place and the routing actually works, a maintenance issue goes straight to our maintenance guy instead of me having to forward it. It's saved probably an hour a day of just relaying messages between people. Review collected by and hosted on G2.com.

Took our team about a week to stop defaulting back to texting each other. Also wish there was a way to bulk-close old resolved requests instead of doing it one at a time. Small thing but it'd save time on cleanup days. Review collected by and hosted on G2.com.

it organizes my customer's custom orders, so I can find them. Sort also lets me look back at past orders to see what my most frequent categories are. Review collected by and hosted on G2.com.

I wish the sort forms had a feature that would automatically calculate an estimate for my customers, but I can easily handle that directly with the customers. Review collected by and hosted on G2.com.