--- title: Text Reviews meta\_title: 'Text Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Text works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Text Reviews & Product Details Visit Website Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind it is simple: your support team is already your biggest sales channel. And now there's a way to unlock it. πŸ›’ AI that doesn't just support - it sells AI agents and human agents share one inbox. But unlike most platforms, the AI doesn't just answer questions and close chats. It: β€’ detects checkout hesitation and steps in with the right offer; β€’ spots buying signals hiding in routine inquiries β€’ qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. πŸ’‘ 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, it keeps working: β€’ capturing leads β€’ qualifying visitors β€’ collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. πŸ“‘ Every channel, one inbox One omnichannel inbox covers chat, email, Messenger, SMS, and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats unified with shared tagging and routing. πŸ€– Automation at every level Workflows handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the AI at your website and it's handling conversations the same day. Trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. πŸ”’ Built for enterprise trust and security β€’ SOC 2 audited β€’ GDPR compliant β€’ CCPA compliant β€’ PCI DSS certified Start your free 14-day trial today and see how Text transforms support into measurable ROI. No credit card required. * * * Product Website Text Seller [Text](https://www.g2.com/sellers/text) Discussions [Text Community](https://www.g2.com/products/text/discuss) Languages Supported English Show More ## Pricing Pricing provided by Text. ### Essential Starting at $19.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/text/pricing) ## Text Integrations (6) What do users say about integrations? Verified by Text [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ChatGPT ](https://www.g2.com/products/chatgpt/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Klaviyo ](https://www.g2.com/products/klaviyo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Webflow ](https://www.g2.com/products/webflow/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WooCommerce ](https://www.g2.com/products/woocommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.org ](https://www.g2.com/products/wordpress-org/reviews) Show More ![Hussein M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hussein M.") HM Hussein M. Marketing Manager Small-Business (50 or fewer emp.) 6/2/2026 "Integrated Tickets & Live Chat with Great Canned Responses and Smart Notifications" 4/5 What do you like best about Text? Canned responses. I use those quite a bit. I also like that the tickets and livechat are integrated. The notification panel is well designed, I can test my set up quickly - making sure I don't miss a chat. I like seeing what chatters type before they hit send, because it gives me more time to formulate a response. Review collected by and hosted on G2.com. What do you dislike about Text? Very little. The tagging feature is somewhat inconsistent. Based on canned responses in chats - its very accurate, but in chats where canned responses are not used its hit or miss. Good feature to have though! Review collected by and hosted on G2.com. What problems is Text solving and how is that benefiting you? Clients who wouldn't like to chat on the phone have another option to reach us. Clients often chat with us in the middle of their work day so they can monitor responses ask for schedule changes and get an immediate response. For new clients who'd like questions answered, it helps us cath high intent leads that we can work towards converting down the road. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jerry H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry H.") JH Jerry H. Marketing Manager Marketing and Advertising Small-Business (50 or fewer emp.) 3/13/2026 "​​We stopped losing sales at the finish line" 5/5 What do you like best about Text? It changed how I think about support. We're not just solving problems anymore – we're closing deals while we do it. A customer asks about sizing, we answer, and before they leave we've suggested the matching piece. That used to require a trained sales rep. Now it just happens. The real-time part is underrated too. Being there at the exact moment someone's stuck – that's when loyalty gets built. Review collected by and hosted on G2.com. What do you dislike about Text? Setup takes more thought than the onboarding suggests. The AI agent is good out of the box, but if you want it to cross-sell intelligently, you need to put in the work on knowledge sources and skills configuration. It's worth it, just plan for it. Review collected by and hosted on G2.com. What problems is Text solving and how is that benefiting you? Text solved the gap between support and sales. Our customers often had questions right before buying, and without real-time help those moments turned into abandoned carts. With Text, we can answer instantly, see order and cart context, and recommend the right products while the conversation is happening. The AI also handles routine questions on its own and surfaces upsell opportunities automatically. That means our team focuses on complex cases while support interactions start generating revenue instead of just closing tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite TM Thomas M. Chat agent Small-Business (50 or fewer emp.) 6/4/2026 "Easy to Use with Plenty of Features for a Smooth Experience" 4.5/5 What do you like best about Text? I love how easy to use it is and that there are so many features made just to make the experience smoother Review collected by and hosted on G2.com. What do you dislike about Text? There is nothing I actually dislike about Text Review collected by and hosted on G2.com. What problems is Text solving and how is that benefiting you? The platform is helping me connect with my prospects in a direct and meaningful way. We struggled with providing them with quick and easy information but now that we communicate with them in live, we saw a huge increase in engagement and satisfaction Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Azeez K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Azeez K.") AK Azeez K. Sales Assosciate Small-Business (50 or fewer emp.) 6/4/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy Organization with Clear Ticket and Live Chat Separation" 4.5/5 What do you like best about Text? The best part about text is the easiness and how it organizes everything so easily. Can easily differentiate tickets and live chats. Review collected by and hosted on G2.com. What do you dislike about Text? There is nothing as such which I dislike. Maybe the tickets can be done and handled better as some important tickets go to spam folder. Review collected by and hosted on G2.com. What problems is Text solving and how is that benefiting you? The easiness and the way in which I can organize my work. The ticketing and texting feature such as canned responses is worth mentioning. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 6/3/2026 "All-in-One Messaging Hub: Chat, SMS, and Email in One Place" 4.5/5 What do you like best about Text? Multiple features are available at one place. I can chat, send sms, send and read emails, etc. Review collected by and hosted on G2.com. What do you dislike about Text? The text mobile application is not so great as some of the features are hard to use on a mobile phone and it's not too easy to navigate Review collected by and hosted on G2.com. What problems is Text solving and how is that benefiting you? I can send multiple emails at the same time to multiple people, which saves me time and effort. It’s straightforward to use, and new employees can learn to use it effectively without much trouble. The AI features also make it easier to write responses to customers, and that helps boost sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite PS Peter S. Mid-Market (51-1000 emp.) 6/8/2026 "Good Support with Room for Improvement" 3/5 What do you like best about Text? I like the archive feature, which lets me browse customer info after the chat completes, making it easy to gather certain customer info. I also appreciate the time-out feature after 10 minutes because it helps manage existing chats more effectively. Review collected by and hosted on G2.com. What do you dislike about Text? Archive could be better organized. Not that easy to find recent chats. Review collected by and hosted on G2.com. What problems is Text solving and how is that benefiting you? I use Text for quick customer support. It helps with quick tips and solving questions. The archive feature lets me access customer info post-chat, and the 10-minute time-out aids in managing chats. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 6/2/2026 "Easy to Use, Low-Maintenance, and Great Nonprofit Pricing" 5/5 What do you like best about Text? It's genuinely easy to use and requires almost no ongoing maintenance. Our team adopted it quickly, and it's been a reliable way for prospective students to reach us in real time without adding administrative overhead on our end. Nonprofit pricing was a real benefit. Review collected by and hosted on G2.com. What do you dislike about Text? When we have needed support, the help chat appears to be bot-driven, which makes it harder to reach a live agent quickly. It hasn't been a significant issue since the platform rarely requires troubleshooting, but it's worth noting. Review collected by and hosted on G2.com. What problems is Text solving and how is that benefiting you? It gives prospective students a low-barrier way to reach us in real time while they're actively browsing our website. Rather than waiting for an email response or navigating to a contact form, they can get quick answers in the moment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Small-Business (50 or fewer emp.) 6/3/2026 "Promising chatbot navigation, but still room for improvement in intuitiveness and training" 3.5/5 What do you like best about Text? We use text for our chatbot on the website to guide our customers. Initial tests were very promising. Review collected by and hosted on G2.com. What do you dislike about Text? The navigation is not very intuitive and the chatbot currently learns mainly from the prompt. The training options could be improved. Review collected by and hosted on G2.com. What problems is Text solving and how is that benefiting you? Fewer customer inquiries by having them answered by the chatbot. Customers receive the information they need faster and don't have to click through the website themselves. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Ken M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken M.") KM Ken M. Sales agent Small-Business (50 or fewer emp.) 6/2/2026 "Clean Interface, Instant Communication" 4/5 What do you like best about Text? I like that the Text app is clean and easy to use. The live chat feature is particularly valuable for instant communication and is also easy to use. Review collected by and hosted on G2.com. What do you dislike about Text? I think the only part that could be improved is the way the analytics are delivered Review collected by and hosted on G2.com. What problems is Text solving and how is that benefiting you? Text resolves customer communication, offering instant live chat, which is easy and clean to use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Joseph H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph H.") JH Joseph H. Sales Team Leader Mid-Market (51-1000 emp.) 6/2/2026 "Easy-to-Use Platform with a Simple, Navigable Left-Hand Menu" 4/5 What do you like best about Text? Ease of use, I like how the left hand menu is easy to navigate Review collected by and hosted on G2.com. What do you dislike about Text? The constant notifications about website visitors, it can be annoying Review collected by and hosted on G2.com. What problems is Text solving and how is that benefiting you? Communicate with website visitors which we were not able to do Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Pricing Options Pricing provided by Text. ### Essential Starting at $19.00 Per Month ### Growth Starting at $79.00 Per Month ### Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/text/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/text/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best-rated software for managing virtual communities](https://www.g2.com/discussions/what-s-the-best-rated-software-for-managing-virtual-communities)[Which CLM solutions deliver a streamlined workflow while still maintaining strong adoption across the legal team using it day to day?](https://www.g2.com/discussions/which-clm-solutions-deliver-a-streamlined-workflow-while-still-maintaining-strong-adoption-across-the-legal-team-using-it-day-to-day)[What is the most affordable meeting room booking software?](https://www.g2.com/discussions/what-is-the-most-affordable-meeting-room-booking-software) [Which emergency management solutions provide a single pane of glass for all incident data and communications?](https://www.g2.com/discussions/which-emergency-management-solutions-provide-a-single-pane-of-glass-for-all-incident-data-and-communications)[What is the top-rated note-taking software for professional use?](https://www.g2.com/discussions/what-is-the-top-rated-note-taking-software-for-professional-use)[Pros and Cons Details](https://www.g2.com/products/text/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)