G2

Anshu K.

Product specialist

Mid-Market (51-1000 emp.)

10/23/2025

Guest users or non-business users of the software, not included in G2 scores.

"Engageware Boosts Engagement between customer and employee"

4.5/5

What do you like best about Engageware?

Engageware is customer engagement platform where we can customers and employees engagement happens.It is multi channel communication platforms where we can also privide AI-vrtual assistant.we can also schedule or maintain the appointments on of customers.we can also provide live agent support to our customer to provide efficient solutions to customers. we can also manage analytics or customer data with live dashboards. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

Its advance feature require subscription either montly or annually which make costly to small or medium size organisation. Review collected by and hosted on G2.com.

What problems is Engageware solving and how is that benefiting you?

Engageware is customer engagement platform where we can custoner and employee interact with each other adn resolve queries of customers.It allow customer to interact through SMS, web chats,email and other channels.It also provide Live agent support to our customer to solve query.we can also manage data because it provide live dashboard and analytics which allow organisations to moniter customer data, track engagement matrics,and improve services. Review collected by and hosted on G2.com.