G2

karina f.

Human Resources Specialist

Enterprise (> 1000 emp.)

7/26/2022

"Deliver a faster, more personal experience."

4/5

What do you like best about eStreamDesk?

eStreamDesk is a help desk software that, among many advantages, provides an intuitive workflow and unparalleled flexibility by providing an automated support service that saves time when support agents spend answering emails, it is a solution that allows us to offer a customer service with precise answers and punctuality. The knowledge base is excellent and has been essential to the success of our business.

Review collected by and hosted on G2.com.

What do you dislike about eStreamDesk?

A help desk software that increases agent and customer satisfaction, as well as communication, productivity and collaboration by increasing time savings and additional costs, eStreamDesk is a tool that works perfectly helping agents to offer a satisfactory experience to customers passing to the wonderful world of automation where you don't have to wait too long for answers, the features offered by eStreamDesk are perfect and nothing bothers me. Review collected by and hosted on G2.com.

What problems is eStreamDesk solving and how is that benefiting you?

eStreamDesk is a help desk software that has increased the level of satisfaction of our customers due to the advantage of operating in real time, responding to any query and with a communication flow that works with faster responses, reducing waiting time. It also improves internal communication, ensuring that employees are aligned with efficient management that increases productivity. Review collected by and hosted on G2.com.