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Foqal Reviews & Product Details

Foqal is the AI ticketing platform that helps fast-moving teams streamline internal and external support. IT, CS, HR—whoever’s handling requests, we help them route, resolve, and report faster. We don’t force you to rip and replace. We plug into what you already use—Slack, Teams, Zendesk, Jira, ServiceNow, and 20+ other tools—and automate the grunt work so your team can focus on what actually matters. Built for speed, built for scale, built for real workflows—not cookie-cutter ones. Foqal is how modern teams handle support.

Seller

Foqal

Discussions

Foqal Community

Languages Supported

English

Overview by

Kevin Cox

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Foqal Integrations

(2)

Integration information sourced from real user reviews.

Foqal Media

Foqal Demo - AI Deflection & Knowledge Base

Our AI swoops in to deflect tickets with answers from your knowledge base—so your team spends less time chasing questions and more time driving results.

Automations allow you to scale ticketing workflows with a user-friendly interface—so your team can crush every customer challenge with ease.

Foqal Demo - Tailor Forms to Fit Your Processes

Foqal’s customizable forms let you shape requests to match your workflows—capturing fields and keeping your business firing on all cylinders.

Foqal Demo - Documentation for Every Feature

Our comprehensive knowledge base ensures smooth onboarding and keeps you updated with clear guides and how-to's for every new feature.

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Nathan B.

Manager, IT Systems

Small-Business (50 or fewer emp.)

11/18/2025

"Effortless Ticketing and Seamless Slack Integration at a Great Price"

5/5

What do you like best about Foqal?

It is hard to pick one thing. For ticketing systems, Foqal was extremely easy to get up and running, integrating seamlessly with Slack. The support team is excellent, and the pricing is also extremely reasonable. Review collected by and hosted on G2.com.

What do you dislike about Foqal?

The product itself is fantastic, offering numerous features. The documentation on how to configure and use some of these features could be more in-depth. Review collected by and hosted on G2.com.

What problems is Foqal solving and how is that benefiting you?

We needed a ticketing system, something that was easy for our staff to use. As we heavily utilize Slack in our office, having a system that integrates with it was a key feature for staff adoption. Having our staff able to create tickets without ever leaving Slack has made it very easy for them to do so. The fact that I, as an admin, can turn any Slack message into a ticket is ideal for those times when staff reach out to me directly, rather than submitting a ticket. Review collected by and hosted on G2.com.

AB

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

5/29/2025

"Great for integrating Slack with Intercom"

4.5/5

What do you like best about Foqal?

I like that I was able to integrate Slack into my existing tech stack (specifically Intercom) because this works as a bridge between the two, where our Sales team could stay in Slack (where they were used to being anyway) and our CS team could live in Intercom (where we're used to being day in and day out). It's the exact service I was needing since Intercom doesn't have this functionality. Foqal is used every single day by our enter CS team and it has made tracking / trending interactions so much easier. Review collected by and hosted on G2.com.

What do you dislike about Foqal?

We don't use Foqal to the full extent, so there are probably plenty of features I could be leveraging. It was a bit complicated to onboard, but that's mainly because I'm not technical and I wasn't able to peel away one of my Engineers to handle it. I think the onboarding could be improved as they continue to grow; however, once I got it set up, it was exactly what I needed. Plus having Vlad to answer questions was great. Review collected by and hosted on G2.com.

What problems is Foqal solving and how is that benefiting you?

It accomplishes my use case perfectly. I needed a tool that would integrate a Slack channel into Intercom because our sales team uses Slack to interact with our CS team, but our CS team uses Intercom for all Support related interactions. Prior to having Foqal, I was unable to track / trend interactions from our sales reps, despite being one of our main customer cohorts that our CS team supports. Foqal allowed me to integrate the two softwares without needing sales reps to use a new platform. Plus Vlad has always been super, super helpful when I've had questions. Review collected by and hosted on G2.com.

UL

Verified User in Legal Services

Mid-Market (51-1000 emp.)

6/20/2025

"Wonderful tool to turn slack massages into traceable tickets!"

5/5

What do you like best about Foqal?

Foqal transformed my teams work. Slack messages from users across the organization can easily be assigned an agent a tracked from start to finished. Afterward we have tons of data we did not have before to analyze and improve our workflows Review collected by and hosted on G2.com.

What do you dislike about Foqal?

I am not an analytics expert and working with the data can be a bit tricky to get the information we need. Review collected by and hosted on G2.com.