Foqal Reviews & Product Details

It is hard to pick one thing. For ticketing systems, Foqal was extremely easy to get up and running, integrating seamlessly with Slack. The support team is excellent, and the pricing is also extremely reasonable. Review collected by and hosted on G2.com.

The product itself is fantastic, offering numerous features. The documentation on how to configure and use some of these features could be more in-depth. Review collected by and hosted on G2.com.

I like that I was able to integrate Slack into my existing tech stack (specifically Intercom) because this works as a bridge between the two, where our Sales team could stay in Slack (where they were used to being anyway) and our CS team could live in Intercom (where we're used to being day in and day out). It's the exact service I was needing since Intercom doesn't have this functionality. Foqal is used every single day by our enter CS team and it has made tracking / trending interactions so much easier. Review collected by and hosted on G2.com.

We don't use Foqal to the full extent, so there are probably plenty of features I could be leveraging. It was a bit complicated to onboard, but that's mainly because I'm not technical and I wasn't able to peel away one of my Engineers to handle it. I think the onboarding could be improved as they continue to grow; however, once I got it set up, it was exactly what I needed. Plus having Vlad to answer questions was great. Review collected by and hosted on G2.com.

Foqal transformed my teams work. Slack messages from users across the organization can easily be assigned an agent a tracked from start to finished. Afterward we have tons of data we did not have before to analyze and improve our workflows Review collected by and hosted on G2.com.

I am not an analytics expert and working with the data can be a bit tricky to get the information we need. Review collected by and hosted on G2.com.