G2

Jerry H.

Marketing Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

3/13/2026

"We stopped losing sales at the finish line"

5/5

What do you like best about Text?

It changed how I think about support. We're not just solving problems anymore – we're closing deals while we do it. A customer asks about sizing, we answer, and before they leave we've suggested the matching piece. That used to require a trained sales rep. Now it just happens.

The real-time part is underrated too. Being there at the exact moment someone's stuck – that's when loyalty gets built. Review collected by and hosted on G2.com.

What do you dislike about Text?

Setup takes more thought than the onboarding suggests. The AI agent is good out of the box, but if you want it to cross-sell intelligently, you need to put in the work on knowledge sources and skills configuration. It's worth it, just plan for it. Review collected by and hosted on G2.com.

What problems is Text solving and how is that benefiting you?

Text solved the gap between support and sales. Our customers often had questions right before buying, and without real-time help those moments turned into abandoned carts. With Text, we can answer instantly, see order and cart context, and recommend the right products while the conversation is happening.

The AI also handles routine questions on its own and surfaces upsell opportunities automatically. That means our team focuses on complex cases while support interactions start generating revenue instead of just closing tickets. Review collected by and hosted on G2.com.