Top Free Help Desk Software - Page 10

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 564

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,300+ Authentic Reviews
  • 564+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and Remote Monitoring and Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=remote-monitoring-and-management)

Tikit

Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management. Tikit transforms Microsoft 365: - Resolve Issues Faster with Ticketing in Microsoft Teams. - Multi-department support that brings your organization together. - AI-Powered virtual agent provides streamlined and immediate support. - Effortless ITSM with Native Entra and Intune Integrations. - AI-Powered Service Catalog with Tikit AI & OpenAI on Azure. - Automated Workflows with Power Automate and Logic Apps. - Unlock Actionable Data with Power BI & Excel Reporting. About Cireson Since 2011, Cireson has been the pioneer in developing world-class IT Service Management solutions for Microsoft-first organizations. As a global Microsoft Premier Partner, we build modern service desk tools that integrate natively with technologies like Entra, Azure OpenAI, Intune, Power Automate, Power BI, System Center, and Microsoft Teams—so IT teams can streamline support, reduce costs, and get more from their Microsoft investment.

Average Rating: 4.7/5.0

Total Reviews: 7

How Do G2 Users Rate Tikit?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)

Who Is the Company Behind Tikit?

  • Seller: Cireson
  • Year Founded: 2011
  • HQ Location: SAN DIEGO, US
  • Twitter: @teamcireson
    1,891 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®
  • Phone: (855) 871-1232

Who Uses This Product?

  • Company Size: 57% Large, 43% Medium

What Do G2 Reviewers Say About Tikit?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive and supportive customer support from the Tikit team, enhancing their overall experience.
  • Users highlight the user-friendly design of Tikit, enabling smooth IT operations and easy setup integration.
  • Users appreciate the automation capabilities of Tikit, enhancing efficiency in IT processes and improving user experience.
  • Users appreciate the communication efficiency of Tikit, especially through seamless integration and self-service options.
  • Users value the flexibility and customization of Tikit, making it ideal for diverse IT workflow needs.
Cons
  • Users note the missing features with Tikit, but acknowledge future improvements as the company develops further.

What Are Recent G2 Reviews of Tikit?

Web+Center

What is Web+Center? Web+Center is a Business Service Management Platform capable of building your own SaaS business apps with data from any source. Web+Center incorporates a robust drag and drop process and application builder giving end users (including non technical) the power to develop the systems they need to run their business. Giving non-technical users the ability to build business workflows and apps on top of your current technology stack. All apps today are hard coded and expensive to configure. Web+Center is the other way around, you bend Web+Center for you. At the foundation is a robust IT Service and Asset Management backbone that flips traditional SaaS on its head.

Average Rating: 4.6/5.0

Total Reviews: 21

How Do G2 Users Rate Web+Center?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 7.8/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Web+Center?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 48% Medium, 43% Small

What Are Recent G2 Reviews of Web+Center?

What Are G2 Users Discussing About Web+Center?

Request Tracker

Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.

Average Rating: 3.8/5.0

Total Reviews: 9

How Do G2 Users Rate Request Tracker?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)

Who Is the Company Behind Request Tracker?

  • Seller: Best Practical
  • Year Founded: 2001
  • HQ Location: United States
  • Twitter: @bestpractical
    498 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Large, 30% Small

What Are Recent G2 Reviews of Request Tracker?

What Are G2 Users Discussing About Request Tracker?

Salesmate

Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes customer data, deal pipelines, tasks, and conversations so sales, marketing, support, and revenue operations stay aligned on every account. By bringing execution and visibility into one place, Salesmate reduces operational friction and helps teams move faster from first touch to renewal. Salesmate is designed for organizations scaling across teams, regions, and customer segments - and looking for a CRM that supports structured processes without slowing people down. The platform supports key revenue workflows such as capturing and qualifying leads, managing complex sales cycles, coordinating cross-team handoffs, and tracking performance through reporting and forecasting. Automation through no-code workflows and sequences reduces repetitive work, standardizes best practices, and ensures timely follow-ups without adding unnecessary complexity. A core strength of Salesmate is communication visibility and execution discipline. With seamless email synchronization and tracking, teams can monitor engagement and keep every interaction tied to the right contact, company, and deal. Built-in meeting scheduling improves speed-to-lead and responsiveness, while dashboards and reports give leaders the clarity they need to forecast accurately, identify bottlenecks, and optimize conversion across the funnel. Skara extends Salesmate with CRM-native AI agents that don’t just answer questions - they take action across the customer lifecycle. Skara can engage prospects and customers through real-time conversations, qualify and route inbound leads, book meetings using calendar availability and time-zone logic, and automatically create or update CRM records to keep pipelines clean. Beyond pre-sales, Skara can handle repetitive support requests using knowledge bases, deflect tickets, capture structured data through conversational forms, trigger workflows, assign owners, and escalate complex cases with full context and summaries. For eCommerce and digital-first businesses, Skara also enables conversational commerce use cases such as guided product discovery, answering product and availability questions, handling order status and returns, and capturing high-intent signals that flow directly into the CRM. Together, Salesmate and Skara help mid-market and enterprise organizations operate with greater speed and precision - delivering more qualified conversations, cleaner data, stronger handoffs between teams, and a customer experience that feels responsive and personalized at every stage.

Average Rating: 4.7/5.0

Total Reviews: 115

How Do G2 Users Rate Salesmate?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Salesmate?

  • Seller: Salesmate
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Charlotte, NC
  • Twitter: @SalesmateIO
    2,114 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 73% Small, 13% Medium

What Do G2 Reviewers Say About Salesmate?

AI-generated summary from verified user reviews

Pros
  • Users commend the quick and helpful customer support from Salesmate, ensuring a seamless experience with the software.
  • Users highlight the ease of use of Salesmate, making it an intuitive choice for managing sales processes.
  • Users love the super clean interface and exceptional customer care of Salesmate, making it highly recommended.
  • Users appreciate the ease of use and excellent support from Salesmate, enhancing their efficiency and confidence with leads.
  • Users love the intuitive user interface of Salesmate, making workflow creation and management straightforward and efficient.
Cons
  • Users find integration issues with Salesmate, particularly with workflow automation and email marketing, frustrating and less effective.
  • Users find the limited features of Salesmate challenging, especially in advanced configurations and integrations.
  • Users find missing features such as limited user access and slow mobile functionality are disappointing for overall usability.
  • Users note a challenging learning curve for advanced configurations, requiring technical support for effective setup and management.
  • Users find Salesmate not intuitive, requiring technical support for advanced configurations and clearer user guidance.

What Are Recent G2 Reviews of Salesmate?

What Are G2 Users Discussing About Salesmate?

SupportBox

SupportBox is an all-in-one customer support tool that helps teams deliver faster, smarter, and more personal support. Manage all customer communication — emails, phone calls, live chat, Facebook, and Instagram — from one shared inbox. Automate repetitive tasks with Lucy AI, and make better decisions with real-time reports. SupportBox saves time, reduces chaos, and helps companies of all sizes provide excellent customer experiences without the complexity of enterprise tools. Trusted by 700+ companies across Czechia and Slovakia.

Average Rating: 4.8/5.0

Total Reviews: 4

How Do G2 Users Rate SupportBox?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind SupportBox?

  • Seller: SupportBox
  • Year Founded: 2015
  • HQ Location: Staré Hradiště, CZ
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Do G2 Reviewers Say About SupportBox?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of SupportBox, facilitating efficient management of customer communications seamlessly.
  • Users praise the ease of communication management in SupportBox, enhancing collaboration and efficiency for customer support teams.
  • Users commend the user-friendly interface of SupportBox, enabling efficient management of customer communications effortlessly.
  • Users praise SupportBox for its effective automation, allowing teams to resolve inquiries easily and efficiently.
  • Users value the consolidated communication channels in SupportBox, simplifying customer conversation management in one hub.
Cons
  • Users find the interface outdated, but improvements are underway, offering hope for a more modern experience.

What Are Recent G2 Reviews of SupportBox?

Text

Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind Text is simple: your support team is already your biggest sales channel - no matter if it's working on email, tickets, live chat or messaging apps. And now there's a way to unlock their potential with Text! 🛒 Text AI doesn't just support - it sells In Text, AI agents and human agents share one inbox. But unlike most platforms, the Text AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, Text AI agents keep working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox in Text covers chat, email, Facebook Messenger, SMS, WhatsApp, Instagram, Telegram and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats are unified in one Text interface with shared tagging and routing between communication channels. 🤖 Automation at every level Workflows in Text handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. Text AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations in Text can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the Text AI at your website and it's handling conversations the same day. Text products are trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Text is built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day Text trial today and see how Text transforms support into measurable ROI. No credit card required. Visit text.com for more!

Average Rating: 4.1/5.0

Total Reviews: 11

How Do G2 Users Rate Text?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 5.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 5.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Text?

  • Seller: Text
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Boston, MA, USA
  • Twitter: @text_hq
    150 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    384 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 58% Small, 42% Medium

What Do G2 Reviewers Say About Text?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the simplicity and helpful notification options of the product, enhancing their overall experience.
  • Users value the simplicity of the layout in Call Management, enhancing their interactions through effective navigation and support.
  • Users love the simplicity of the layout, appreciating the helpful notification options and the Copilot feature.
  • Users appreciate the ease of use provided by the simple layout and helpful notification options.
  • Users appreciate the simplicity of the layout and find Copilot exceptionally helpful for efficiently accessing information.

What Are Recent G2 Reviews of Text?

eFACiLiTY

eFACiLiTY® is the most comprehensive and leading web-based Computer-aided Facility Management/Integrated Workplace Management (IWMS/CAFM) Software that also serves the Environmental Sustainability, Health & Well-being needs of your Smart Buildings. eFACiLiTY® is a contemporary solution that works together with businesses to provide a complete perspective on facilities operation by bringing together space, people, assets, and maintenance into a single system. Being a modular facilities management system eFACiLiTY® works together with your business and allows day-to-day management of the processes, automates operations, provides a management dashboard for critical analysis, and enables enterprise-wide control in the most intelligent & efficient way. • Extremely easy single or multi-site/tenant implementations for enterprises/facilities of any size • Smart Facility Management with seamless integration with most BAS / BMS software, IoT Devices • Artificial Intelligence/Machine Learning (AI / ML) support for Predictive Maintenance, Energy Predictions, etc. • Cloud, On-premise rental & Perpetual models supporting Web/Mobile/Tablet platforms A complete FM Suite Best suited for Airports, Business/IT Parks, Commercial Complexes, Government Organizations, Residential Complexes, Manufacturing Facilities, Healthcare, Corporate Houses, Educational Institutions, Hospitality

Average Rating: 4.5/5.0

Total Reviews: 15

How Do G2 Users Rate eFACiLiTY?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.4/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind eFACiLiTY?

  • Seller: Sierra ODC
  • Year Founded: 1998
  • HQ Location: Coimbatore, Tamil Nadu
  • Twitter: @sierratecdotcom
    16 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    221 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Small, 33% Medium

What Do G2 Reviewers Say About eFACiLiTY?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of eFACiLiTY, finding it simple and effective for facility management tasks.
  • Users value the automation capabilities of eFACiLiTY, enhancing efficiency and simplifying facility management tasks.
  • Users value the efficiency of eFACiLiTY, enabling better resource allocation and streamlined operations for optimal productivity.
  • Users value the seamless integration capabilities of eFACiLiTY, enhancing overall facility management efficiency and connectivity.
  • Users value the flexibility of eFACiLiTY, enabling easy access and seamless collaboration for all stakeholders.
Cons
  • Users find the clarity issues challenging, often requiring guidance to navigate the multitude of modules effectively.
  • Users find the lagging chat feature frustrating during one-to-one interactions with customer support.
  • Users report poor customer support due to lagging chat features, leading to frustrating interactions and delays.
  • Users find the steep learning curve of eFACiLiTY challenging due to its detailed and tedious input requirements.

What Are Recent G2 Reviews of eFACiLiTY?

What Are G2 Users Discussing About eFACiLiTY?

Engageware

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

Average Rating: 4.4/5.0

Total Reviews: 128

How Do G2 Users Rate Engageware?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Engageware?

  • Seller: Engageware
  • Year Founded: 2000
  • HQ Location: Tewksbury, MA
  • Twitter: @engageware
    2,865 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    104 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Consultant
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Medium, 34% Large

What Do G2 Reviewers Say About Engageware?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Engageware, facilitating appointment scheduling and enhancing team collaboration effortlessly.
  • Users appreciate the impactful client engagement of Engageware, enhancing performance and streamlining appointment scheduling.
  • Users value the excellent customer support from Engageware, enhancing our team's efficiency and collaboration significantly.
  • Users value the efficiency of Engageware, enhancing client engagement and streamlining appointment scheduling and knowledge sharing.
  • Users value the resourceful knowledge base of Engageware, facilitating effective communication and enhancing team collaboration.
Cons
  • Users find Engageware to be expensive, especially when trying to meet subscription requirements and navigating its complexities.
  • Users experience layout issues with Engageware, citing disorganization and difficulty in managing content access effectively.
  • Users find the learning curve steep with Engageware, facing complexities compared to other scheduling apps.
  • Users find the complexity of Engageware challenging, particularly in pricing and the configuration process requiring extensive technical support.
  • Users experience integration issues with Engageware, particularly with calendar syncing and a lack of modern UI.

What Are Recent G2 Reviews of Engageware?

What Are G2 Users Discussing About Engageware?

Futr

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required

Average Rating: 4.7/5.0

Total Reviews: 21

How Do G2 Users Rate Futr?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 9.4/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Futr?

  • Seller: Futr
  • Year Founded: 2017
  • HQ Location: London, England
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Medium, 38% Small

What Are Recent G2 Reviews of Futr?

Gnatta

Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling. AI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision. Connect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control.

Average Rating: 4.5/5.0

Total Reviews: 3

How Do G2 Users Rate Gnatta?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Gnatta?

  • Seller: Gnatta
  • Year Founded: 2014
  • HQ Location: London, GB
  • Twitter: @Gnatta
    658 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Gnatta?

AI-generated summary from verified user reviews

Pros
  • Users value the communication ease of Gnatta, enabling swift and effective customer interactions through a unified platform.
  • Users value the effective communication capabilities of Gnatta, enhancing engagement with customers through a unified platform.
  • Users value the quick and effective customer support provided by Gnatta through a unified interface.
  • Users value the efficiency of Gnatta, enabling quick and effective customer interactions through a unified interface.
  • Users love the single interface for communication, which enhances customer interactions quickly and effectively.

What Are Recent G2 Reviews of Gnatta?

Inflectra KronoDesk

KronoDesk è un sistema di supporto clienti integrato che include ticketing per help desk, forum di supporto e una base di conoscenza in un'interfaccia web facile da usare. KronoDesk è disponibile in configurazioni SaaS/IaaS/PaaS o on-premise e include un'interfaccia web mobile e una completa personalizzazione senza costi aggiuntivi. KronoDesk è prodotto da Inflectra - una società privata dell'area di Washington, DC.

Average Rating: 4.4/5.0

Total Reviews: 4

How Do G2 Users Rate Inflectra KronoDesk?

  • Ritiene che the product sia stato un valido partner commerciale?: 10.0/10 (Category avg: 9.0/10)
  • Flusso di lavoro: 8.3/10 (Category avg: 8.7/10)
  • Personalizzazione: 8.3/10 (Category avg: 8.5/10)
  • Portale Clienti: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Inflectra KronoDesk?

  • Venditore: Inflectra
  • Anno di Fondazione: 2006
  • Sede centrale: Silver Spring, MD
  • Twitter: @inflectra
    1,319 follower su Twitter
  • Pagina LinkedIn®: www.linkedin.com
    28 dipendenti su LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 25% Large

What Are Recent G2 Reviews of Inflectra KronoDesk?

What Are G2 Users Discussing About Inflectra KronoDesk?

next4biz CSM

Next4biz CSM è una soluzione di servizio clienti basata su AI, omnicanale e basata su flussi di lavoro, progettata per aiutare le aziende a gestire in modo efficiente le richieste, i reclami e le richieste di servizio dei clienti. Come piattaforma senza codice, Next4biz consente alle organizzazioni di progettare e adattare i loro processi di servizio clienti in modo indipendente senza dover fare affidamento su team tecnici. Next4biz offre supporto omnicanale senza interruzioni integrandosi con vari canali di comunicazione, inclusi call center, email, piattaforme di social media (Instagram, Facebook, Twitter, ecc.), chat dal vivo, WhatsApp, portali self-service e piattaforme di reclamo. Questo approccio unificato garantisce un servizio clienti coerente ed efficiente su tutti i punti di contatto. La piattaforma sfrutta l'intelligenza artificiale per migliorare la qualità e l'efficienza del servizio. La funzione Ticket Resolver identifica automaticamente i passaggi di risoluzione in base al contenuto del ticket ed esegue le azioni necessarie. Sentiment Analyzer classifica i ticket analizzando il sentimento all'interno del loro contenuto. Customer Sentiment Insights fornisce una comprensione più profonda di ciò che i clienti pensano dei prodotti o servizi. Future Teller prevede i volumi dei ticket in ciascuna categoria, consentendo una migliore pianificazione della forza lavoro. Inoltre, il Generative AI Chatbot offre supporto automatizzato tramite chat dal vivo, WhatsApp e canali di messaggistica diretta ed è personalizzabile in base alle esigenze della tua azienda. Next4biz è anche guidato dai flussi di lavoro, consentendo alle aziende di creare flussi di lavoro su misura per vari processi di risoluzione. Questi flussi di lavoro sono avviati dinamicamente in base alle categorie di ticket, segmenti di clienti, priorità o altri attributi predefiniti. I livelli di servizio e le gerarchie di escalation possono essere definiti per ciascun passaggio del flusso di lavoro, consentendo alle organizzazioni di automatizzare processi complessi mantenendo il controllo completo sui tempi di risoluzione. Combinando capacità basate su AI, funzionalità omnicanale e progettazione del servizio guidata dai flussi di lavoro, Next4biz CSM consente alle organizzazioni di offrire esperienze clienti eccezionali riducendo al contempo la complessità operativa.

Average Rating: 4.5/5.0

Total Reviews: 17

How Do G2 Users Rate next4biz CSM?

  • Ritiene che the product sia stato un valido partner commerciale?: 9.2/10 (Category avg: 9.0/10)
  • Flusso di lavoro: 9.2/10 (Category avg: 8.7/10)
  • Personalizzazione: 7.8/10 (Category avg: 8.5/10)
  • Portale Clienti: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind next4biz CSM?

  • Venditore: Next4biz
  • Anno di Fondazione: 2006
  • Sede centrale: İstanbul, Kadıköy
  • Pagina LinkedIn®: www.linkedin.com
    64 dipendenti su LinkedIn®

Who Uses This Product?

  • Company Size: 53% Large, 47% Medium

What Are Recent G2 Reviews of next4biz CSM?

What Are G2 Users Discussing About next4biz CSM?

REVE Chat

REVE Chat è una potente piattaforma di coinvolgimento clienti omnicanale incentrata sull'IA che consente alle aziende di connettersi, supportare e convertire gli utenti attraverso tutti i principali punti di contatto digitali — dal tuo sito web alle app di messaggistica e alle piattaforme mobili. Con una piattaforma unificata per chat dal vivo, chatbot e agenti AI guidati da LLM, campagne automatizzate, ticketing e voicebot, REVE Chat ti offre il controllo completo sul percorso del cliente — su WhatsApp, Instagram, Facebook Messenger, Telegram, YouTube, Google My Business, Play Store, App Store e SDK in-app, insieme a integrazioni con il tuo CRM, helpdesk e strumenti di analisi. Che tu stia gestendo un supporto ad alto volume, guidando le vendite tramite automazione o fornendo un onboarding proattivo, REVE Chat aiuta il tuo team a lavorare in modo più intelligente con un mix di automazione, IA e supporto umano — tutto da un'unica piattaforma.

Average Rating: 4.3/5.0

Total Reviews: 16

How Do G2 Users Rate REVE Chat?

  • Ritiene che the product sia stato un valido partner commerciale?: 8.3/10 (Category avg: 9.0/10)
  • Flusso di lavoro: 10.0/10 (Category avg: 8.7/10)
  • Personalizzazione: 9.1/10 (Category avg: 8.5/10)
  • Portale Clienti: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind REVE Chat?

  • Venditore: Revechat
  • Anno di Fondazione: 2014
  • Sede centrale: Singapore, Singapore
  • Twitter: @REVEChat
    1,216 follower su Twitter
  • Pagina LinkedIn®: www.linkedin.com
    34 dipendenti su LinkedIn®

Who Uses This Product?

  • Company Size: 56% Medium, 25% Small

What Do G2 Reviewers Say About REVE Chat?

AI-generated summary from verified user reviews

Pros
  • Gli utenti apprezzano la comunicazione chat senza interruzioni di REVE Chat, migliorando significativamente l'efficienza del supporto e la soddisfazione del cliente.
  • Gli utenti elogiano le capacità di coinvolgimento del cliente efficaci di REVE Chat, migliorando significativamente l'efficienza e la soddisfazione del supporto.
  • Gli utenti elogiano il supporto clienti eccezionale di REVE Chat, che migliora la comunicazione e l'efficienza operativa.
  • Gli utenti apprezzano le opzioni di personalizzazione di REVE Chat, che consentono esperienze su misura perfettamente in linea con la loro identità di marca.
  • Gli utenti apprezzano l'interfaccia intuitiva e le funzionalità robuste di REVE Chat, migliorando significativamente il supporto clienti e la soddisfazione.
Cons
  • Gli utenti affrontano problemi di ritardo nell'interfaccia della chat, interrompendo le conversazioni e influenzando l'esperienza complessiva dell'utente.
  • Gli utenti trovano la curva di apprendimento ripida a causa della documentazione confusa, rendendo difficile individuare i dettagli importanti.
  • Gli utenti trovano la documentazione confusa, rendendo difficile individuare elementi essenziali come il token di autenticazione.
  • Gli utenti sperimentano una scarsa integrazione con strumenti di terze parti, limitando la loro capacità di utilizzare applicazioni diverse in modo efficace.
  • Gli utenti segnalano un design dell'interfaccia scadente, citando ritardi e una mancanza di navigazione intuitiva sull'app mobile.

What Are Recent G2 Reviews of REVE Chat?

RootDesk

RootDesk è una "Piattaforma di Gestione Ticket Multipurpose" e un completo "Sistema di Gestione del Lavoro" per la tua organizzazione. RootDesk è utilizzato in tutti i dipartimenti di un'organizzazione e funge da repository centralizzato per il tracciamento del lavoro, la collaborazione e l'automazione.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind RootDesk?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of RootDesk?

What Are G2 Users Discussing About RootDesk?

SeamlessDesk Help Desk

SeamlessDesk Service Desk offre un'esperienza utente facile da usare e un'interfaccia utente bella. Funzionalità di Help Desk e gestione delle risorse IT appositamente progettate, reportistica e automazione. Inoltre, strumenti di gestione degli incidenti, dei problemi, dei cambiamenti, dei rilasci, dei progetti e della conoscenza forniscono al tuo team IT ciò di cui ha bisogno per raggiungere gli obiettivi di servizio della tua azienda. A differenza di altre soluzioni di service desk, SeamlessDesk non ti limita con piani costosi o a livelli per accedere alle funzionalità che desideri o di cui hai bisogno.

Average Rating: 3.7/5.0

Total Reviews: 3

How Do G2 Users Rate SeamlessDesk Help Desk?

  • Ritiene che the product sia stato un valido partner commerciale?: 7.5/10 (Category avg: 9.0/10)
  • Flusso di lavoro: 7.2/10 (Category avg: 8.7/10)
  • Personalizzazione: 8.3/10 (Category avg: 8.5/10)
  • Portale Clienti: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind SeamlessDesk Help Desk?

  • Venditore: SeamlessDesk
  • Anno di Fondazione: 2016
  • Sede centrale: Las Vegas, US
  • Twitter: @seamlessdesk
    4 follower su Twitter
  • Pagina LinkedIn®: www.linkedin.com
    1 dipendenti su LinkedIn®

Who Uses This Product?

  • Company Size: 33% Large, 33% Medium

What Are Recent G2 Reviews of SeamlessDesk Help Desk?