# RootDesk Reviews **Vendor:** Datamoulds.com **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 5.0/5.0 **Total Reviews:** 4 ## About RootDesk RootDesk is a "Multipurpose Ticketing Management Platform" and a complete "Work Management System" for your organisation. RootDesk is used across all departments in an organisation and acts as a centralised repository for work tracking, collaboration and automation. ## RootDesk Reviews ### 1. Platform For Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Vikas G. | VP Sales and Marketing, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2018 **What do you like best about RootDesk?** Best features of RootDesk are timesheet , Performance, Attendance , Team Collaboration , Tracking Employees time , Ticket assigning , Customer support , Bug Tracker Awards , IT helpdesk , Invoice, On field Agents By RootDesk users can achieve maximum productivity with minimum wasted effort or expense. **What do you dislike about RootDesk?** Nothing every features are excelent and flexible . **Recommendations to others considering RootDesk:** RootDesk is very flexible in every organizations . I would like to suggest users to go with RootDesk . By RootDesk users can achieve maximum productivity with minimum wasted effort or expense. **What problems is RootDesk solving and how is that benefiting you?** Now i can track proper time of employees in organizations . RootDesk reduce my repetitive task .. ### 2. RootDesk for Time-sheet tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul P. | Co Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2018 **What do you like best about RootDesk?** We extensively use the time-sheet feature in RootDesk. RootDesk has all the statistics and performance metrics that we need for our analysis on the team performances. RootDesk is very fast and extremely easy to use. I create teams, add users, create organisation hierarchy, tasks, tickets, and everything else that needs tracking in our organisation. **What do you dislike about RootDesk?** Initial settings may require some time to get used to. But once you learn them you can configure and tune RootDesk to your needs perfectly. **Recommendations to others considering RootDesk:** RootDesk has got a free version which you can use for 5 users in your organisation with all the features for a lifetime. Give it a try and it will not disappoint. **What problems is RootDesk solving and how is that benefiting you?** Time-sheet tracking, customer support, Task Management, Team Management, Work Management. ### 3. Platform for Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Priyank R. | Product Marketing, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2018 **What do you like best about RootDesk?** Customer Support, Performance Management, Attendance Management, Timesheet, Team Collaboration, Bug Tracker, Team Management, Invoice, IT Helpdesk, Task Management, Ticketing tool **What do you dislike about RootDesk?** Nothing. All Features are excellent. RootDesk is very flexible in every organizations. **Recommendations to others considering RootDesk:** It is a complete work management system and automating tool. So i would like to suggest users to go with RootDesk ! It helps to track employees performance. **What problems is RootDesk solving and how is that benefiting you?** I can track employees performance and help to manage organisation, ### 4. Platform For Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2018 **What do you like best about RootDesk?** Timesheet Management Team Collaboration Customer Support Bug tracker Team Management Task Maagement Performance Management **What do you dislike about RootDesk?** Nothing all features are excellent and easy to use **Recommendations to others considering RootDesk:** Easy to use . Easy to track employees performance One can manage whole organization with RootDesk **What problems is RootDesk solving and how is that benefiting you?** We can track employees performance as well as team performance also We can assign task to anyone by fully automated features ## RootDesk Discussions - [What is RootDesk used for?](https://www.g2.com/discussions/what-is-rootdesk-used-for) - [View RootDesk pricing details and edition comparison](https://www.g2.com/products/rootdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+03%3A29%3A17+-0500&secure%5Bsession_id%5D=c42c88be-93d4-4d6d-bebf-9ca677e5af50&secure%5Btoken%5D=6452285dc92309e3999ffed1f0fb2ad0ade0fee2a33a6a6a7e05422d72c29264&format=llm_user) ## RootDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top RootDesk Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,345 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,936 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,583 reviews)